Vitacost.com

Vitacost.com
Average Rating: 3.55/5.0 store rating
Customer Service 4
On-Time Delivery 4
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Happy Customer

by herman2p, May 21, 2013
So far all my orders have been as expected.  Shipped quickly and acuratele. No problems and great pricing.  I am a happy customer!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

The Vitacost online store is very easy to use.

by hampton630, May 19, 2013
Vita cost is really organized. Very easy to shop and review your order. Easy to find what you want. Great shipping every order we have made. The search function is very easy to use. It shows you right in the description if the item is in stock or not. If the item is out of stock they will send you a note to let you know when it is available.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I really enjoy shopping at Vitacost.com. They have great prices and their site is easy to peruse.  Just takes a few moments and I have what I need on its way to me. They have a great selection of all types of natural supplements.The products I   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
The best prices around for quality products.  In general thier "generic" products seem to be the same or higher quality than many name brand products!!!  In addition, their prices on name brand prices can't be beat.  I have found name   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Among the group of best e-tailers on the web.

by ron4mac, May 14, 2013
Vitacost is amoung a relatively small group of e-tailers that I know that I can consistently go to for good service and good value.  Shipments are delivered accurately and well packaged.  Any small issues are always taken care of in a more than satisfactory way.  If you care about your health or the health of family members (including pets), take advantage of the many fine products available at Vitacost.  There are often many reviews on products to help you make decisions about what may be useful for you.

The website itself is easy to navigate and packed full of useful information that helps guide you to possibly making changes in your life that could be beneficial to your health and well being.

I know of no one who, when they have asked me where I may gotten a certain product (especially for the price), has not checked out Vitacost, created an account for themselves and thanked me later.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

What they say and what they do are two seperate things

by macstephen, May 14, 2013
The ordering was easy, however, they stated free shipping with orders over $25 but still charged $4.99 when it went to checkout.

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

great online store

by teaneckbound, May 13, 2013
always a great shopping experience.  prices and service the best.  If there is ever a problem they fix it without difficulty. I can't say enough about this site.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Awesome

by sherannm69, May 11, 2013
It's very handy to have a good place to get vitamins with great prices that is shipped directly to your home. We really like everything we have ordered from Vitacost.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Disappointing!

by r1982, May 8, 2013
The website is fine.  However, Vitacost sends promo codes to use within a certain time frame.  It is very frustating to be placing an order 5 min. before the deadline on a promo code expires and to have the website reject that code earlier than stated in the promo!

There is an incredible variety of merchandise available, most of which is reasonably priced.  I buy Dr. Bronner's soaps, many organic teas, and a wide variety of health supplements.  Food is also available such as our favorite organic Dijon mustard.

The shipping service is fairly quick and I have found customer service personnel to be attentive.  We once received exra merchandise which we had not ordered in the shipment that we received.  I was willing to send it back, however, customer service told us to keep it.  Most of the extra unordered merchandise was usable in our family.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
 

Great!! The best.

by kimbunny, May 6, 2013
Love that they have vegan items. I can order all my vitamins, beauty products and food all on line. I love that they ship right to my door. Free delivery when you spend $49.Ships fast, usally get package with in just a few days! Always get what I ordered. I recomend Vitacost to all my friends.

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

Extraordinary and very satisfying.

by bodysense, May 1, 2013
I truly enjoy shopping at Vitacost, online. I used to say I would never, ever shop online because of the dangers and such. Vitacost makes it a huge pleasure to find the items that I would normally buy at stores I sometimes shop at, easily here online in one store outlet at much better prices. Usually only takes a few days before they arrive, always in good shape, and if there is a problem the customer service reps are very helpful and go out of their way to put things right. I am very satisfied with the service and the variety of products that one can choose from and compare to one another. Keep up the great service! Thanks

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

I Like VitaCost!

by jimbenedick, April 20, 2013
I have been loyal to Vitacost ever since I discovered it, a couple of years ago, even to the point of shopping with them when I found the product on a less expensive site, because whatever they were doing, it seemed like they cared about their customers.   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Fast delivery

by msdee123, April 18, 2013
Vitacost has pretty fast delivery and they have a large amount of products to choose from. I haven't had a bad experience yet and i have been a customer for about a year.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Vitacost is my go to place for so many of our needs. Recently I just started ordering Pet Naturals of VT products, Calming XL Chews for my 14 yr. old Sheltie who is experiencing "Old Dog Syndrome". With age she is going blind, her hearing is diminishing   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Pleased

by meaganchambers, April 8, 2013
I was very pleased with the variety of items offered and the price. It was helpful to be able to live chat, but employees didn't seem to know very much about their products. 

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I love this company and the way they treat their customers. After using many other vitamin companies for years, I found my home here. They treat me and all the people I refer very special. The prices are the best on the market for superior products. I   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Frequent satisfied shopper.

by whole, April 6, 2013
I reccomend vita cost to all my friends. The low cost shipping and accuracy is awesome. The products are great quality. I've shopped at my local whole food store for the products that are available on this site, the prices were shocking compared to vita cost. I have purchased hair coloring products, food such as honey and cerals and energy bars. I have been a customer for 5 plus years.
Thank You,
Linda

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

all around great service!

by amcross, April 5, 2013
great shipment speed
great assortment of gluten free products, including hard to find items. I can't stand most of the gluten free breads, but they carry several that are actually not awful.

great shipipng discount for recurring orders, etc
great email support - although they do send way too many coupons/special offers via email.

LOVE the recurring order options with the discount for making so many of the same order in a row! we live very rural and will definitely use that funciton going forward.

my first purchase was well over $100; my second turned out to be as well. I wish they stocked even more of the items we buy, but they do have a great range of medical supplies, supplements, special diet foods, athletic/health/workout nutrition products, etc.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

It was easy and the prices were reasonable I will come back to this site.

by dmk82048, April 5, 2013
It was my first time on this sight that was recommended by a friend. I found exactly what I wanted . It user friendly.  I was wondering how to I acquire a promo code?

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
 

Great store, great prices, high quality products

by michrfoster, April 2, 2013
Quick turnaround, easy to shop and read reviews, and great customer service. Pricing is also very good.  This particular promotion is great with free shipping for vitacost products. I was in and out in less than 20 minutes. Awesome.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Fine firm, but flawed order software.

by lingohocken, March 31, 2013
Worthy selection, pricing and shipping policy. Yet ... clicked where appropriate because password bounced, up comes a captcha code easily read, enter it, but it, too, bounces. Try again on second captcha code, check beforehand with audio just to be 100% certain, but it bounces again.

So, I try to do the order sans using our account. However, it indicates our address is invalid but allows it to be forced through (this address has been here for 300 years and is routinely recognized online). Enter card info, and once again up comes the indication that the address is supposedly invalid. Again, force it through.

In all, a string of annoyances that aren't deal killers and not likely to impact many customers. That said, their ordering software needs work.

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

A Dependable Source for Vitamins, Etc.

by lookingagain, March 22, 2013
Good products at fair prices. A dependable source for vitamins, etc. I've been using Vitacost on and off for years with never a problem, not even once. I am currently using their multi-vitamin "Synergy Once Daily" which seems to get pretty decent reviews, especially that the content can be trusted.



  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Shipping to Canada as Advertised

by smikooman, March 20, 2013
I ordered $80 of dog joint medication. It was advertised to arrive within four weeks and no duties (or brokerage fees). Shipped by DHL and then handed off to Canada Post. It took 2.5 weeks to come to southern BC from Nevada and there were no fees on top of the $8 shipping charge. So overall Vitacost is "as advertised" and I'm satisified with the service and will order from them again.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Save yourself a trip to the health food store, grocery store and drug store! I enjoy the great variety of products offered by Vitacost. Not only do I buy many vitamins and supplements my family uses (which include very well-known brands, often at near   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I'm very cautious about ordering from companies I'm not familiar with, so I'm very glad my sister introduced me to VitaCost. I've been using them for about three years, now, and have never had any problems. I've only had to call one time about an order   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I have been ordering my supplements from Vitacost.com for more than 10 years already. I am a truly happy customer. Vitacost.com carries great products, not just vitamins but canned foods, health items, and pet items and more. Prices are   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I am in love with the website Vitacost.com!&nbs p;The products are varied and they have excellent brands. I have found an excellent source for all of the vitamins that I take, as well as mineral supplements. The Set and Save option saves   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

73 MINUTE LONG WAIT QUE TO SPEAK TO SOMEONE

by beverlyannsj, March 12, 2013
Phone wait times are TERRIBLE. I waited 73 minutes before a customer service rep came on the phone only to give me a "no" we are not authorized to do that. I understand 15 minute wait times but well over an hour is rediculous; especially since I was trying to place a $300 order. Vitacost has gone down hill in the past several years with customer service, longer delivery times and poor packing. I spend $100's every month. Get it toether Vitacost before you start loosing your loyal customers.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
I have used the Vitacost On-line Store twice now for my supplement and vitamin needs. I find Vitacost to be very competitive in price and to have a great variety of brands to choose from. They have the BEST PRICE that I have found so far on   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Love the product line and ease of ordering.  Running total during order process keeps me mindful of what I have spent so far.  Initially came for the supplements and have now begun ordering GF food items, bugspray, snackes, etc...  Nearly   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I have been a longtime customer of Vitacost, but can no longer recommend them if you need quick RELIABLE delivery. Their prices have also risen substantially lately.Our last 2 orders were over a week late, and one got returned for some weird   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
I had a great impression on Vitacost but a recent experience with them wiped out all that good impression and forced me into a decision to stop shopping at Vitacost. Their online chat agent totally messed up my order and in the end, my order ended up   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Great site! Highly satisfied with product, pricing and delivery.

by jeffemmerson, March 7, 2013
Love Vitacost, the selection is huge, pricing is awesome, shipping is really fast, even without expedited options, and product has beengreat upon delivery. This is the only place I go for supplements.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great experience

by mpardo6432, March 5, 2013
I was looking for specific brand in cosmetics that I saw in a natural grocery store. Then I searched by internet and I found in Vitacost the same products in much less price, since then I keep buying cosmetics, vitamins, food, eye drops, any many others.   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I could not be happier that I found this website. Vitacost is seriously fantastic. I've recently gone cruelty-free, but unfortunately it is difficult to find a wide variety of products in stores in my area, and when I do they are way overpriced. If you   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

it is always a great experi8ance.

by kimmers1979, March 3, 2013
i have always got great service and quality with vitacost. i have got a few things and its always for the best price.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

They are AWESOME! I will not shop anywhere else for my healthy choices!

by jaidenne, February 28, 2013
I LOVE Vitacost! They have products that I am looking for all on one site! I have been trying for a more natural aproach to my health and this site has it all! I can't imagine even looking anywhere else right now. The prices are very good as well and they have so many choices for each item. Sometimes I am amazed that when I search an item they have it! 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Vitacost is the BEST!

by fanciladi, February 25, 2013
I have ordered from Vitacost for quite a few years.  I have always had fantastic service.  Because of this great service, I have recommended them to all of my friends and even people I've talked to in the grocery stores where I shop.    Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
A few yeas ago my doctor gave me a list of supplements that she wanted me to take on a daily basis.  Among them were calcium, D3, ionic magnesium, krill oil, and resveratol.  I also take MSM and buy a variety of vitamins for my husband as   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

hit or miss depending on their ship-out processing speed

by scbuyer, February 23, 2013
Vitacost is hit or miss, depending on the amount of time it takes them to ship out your order from their warehouse. I have had some orders that leave their warehouse the same day, but others that have taken 3 business days before they were shipped.  (all in-stock items ordered before 1:00). Although, their prices are low- so are all of the major online supplement retailers. In my experience, iherb and Swanson are better options as they offer the same prices but with quick reliable ship-out speed.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 2/5.0 store rating

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