Visual Apex, Inc.

Visual Apex, Inc.
 
Average Rating: 4.84/5.0 store rating
Customer Service 5
On-Time Delivery 5
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Best price, Amazing service

by lanpazi, January 5, 2013
I bought Epson 5010 projector 10days ago for only $1999, which was the best price on the web. It arrives promptly (2 days free shipping). I had some misunderstanding about the mail-in free 3D glasses, and some technical issues due to old in-wall HDMI cables that I had. Both their customer service and tech support went out of their way to make sure I get the best service they could provide. I am very impressed with this company.
Ilan, LA

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great projector, customer service and delivery. They did what they said they would do.

by juneaujoe, September 18, 2012
Bought an epson projector from Visual Apex a few months ago.  From my first phone conversation with a sales rep to delivery of the projector and the follow up a few weeks after the purchase, everything has been great.  Love the projector... love Visual Apex and will buy from them again,

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Wait for the shipping charges

by fl4t1ron, April 24, 2012
I thought I had found a reseller that would ship to Hawaii without complaint. The purchase went through smoothly, but then VisualApex came back the next day demanding $110 extra to ship. Apparently they only use FedEx. Their site and the self-made testamonials heard while waiting for customer service claim all charges are clear and up front. Mine is one experience - among many - after glancing at Epinions - that finds this business far less worthy of "5 stars" that they tout.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Very disappointing overall impression.  I have done succesful business with several on line retailers over the years and so far I have not had a good experience with Visual Apex.  Their employees are friendly however there follow through was   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Price, delivery, followup - they have it all. Outstanding experience!

by northrider, May 8, 2010
I purchased an HD projector - Mitsubishi HC3800 - from Visual Apex.  My experience with them was outstanding.  I actually received the projector earlier than expected which was a pleasant surprise.

They have very good service and offer an exceptional value for the money.  A followup call was made after the purchase to verify my satisfaction with the process.

The projector is working without a problem.

I would definitely recommend Visual Apex for future purchases.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Awesome buying experience

by poelmanc, November 20, 2009
I bought an Epson Home Theater 6100 projector from Visual Apex several months ago. They had the second-cheapest price on the internet, and their reviews made them sound incredible. Sure enough, the projector arrived quickly, with exactly what I ordered, and it worked perfectly. They even called me to follow up and see if everything was ok.
When they sent me an email for feedback, I mentioned that it was great but that the instructions for assembling the projector mount could have been clearer. They called me back personally to apologize for the unclear assembly instructions!
Oh, and did receive the manufacturer rebate for a free bulb. I've never had such great service from a "discount" company. How do these guys make any money? I don't know, but I'll definitely buy from them again.
P.S. The Epson projector is awesome, I now have a 12-foot TV!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Cheap price

by mddavidmartin, September 13, 2009
I ordered projector and received the product with good condition. I experience that they are having a good customer service and the price is cheap when compare to others.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Best Way

by williamgarcia0, August 15, 2009
Visual Apex, Inc was the only one vendor with a lower price on the projector and the best quality. I bought it and i suggest other to do business here.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Absolutely superior royal treatment. FIRST CLASS

by navyeod, December 10, 2008
Ordered a Panasonic PT AX200U video projector.  It was shipped immediately and arrived by FEDEX one day sooner than expected.  This is a FIRST CLASS company and I receive superior service because of it.  One simple question and I receive royal treatment!  Both the owner and service tech called to make sure I was satisfied.  I have never been treated better.  This should be rated SUPER ++ in my book.

When I ordered this projector, the salesman was extremely helpful.  We confirmed that this was the projector for me, that it did what I was looking for.  He was knowledgeable and professional all the way.  I am quite advanced in electronic know how and there was no false promise or false info...the salesman was dead on right about everything.

As I said above, I have never been treated so well before this.  I highly recommend doing business with Visual Apex.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I recently purchased a Panasonic Projector AE-3000U from Visual Apex, and in all respects, the service provided by this company was absolutely exemplary, as has been my experience in the past.Before I go further, I might mention my qualifications   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Fast & Accurate, Low Prices

by quietcave, November 7, 2008
After checking many, many, online sites I purchased my Panasonic projector from Visual Apex. They had the lowest price (by a few cents) but, more important to me, they had a very reasonably priced extended warranty (cheaper than Projector People, whom I have bought from before).
F-A-S-T shipping! VA even called me after I got the projector to see how things worked out!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Transaction went smoothly, no problems, great price!

by mailtodelete, October 9, 2008
I bought a Sanyo Z2000 projector. Visual Apex had a great price, shipped promptly, and helped me out with a minor issue when I got the projector. I would not hesitate to do business with them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great Price and Customer service.

by papa_joe, August 28, 2008
Visual Apex has great prices and customer service. The projector I purchased was $200 cheaper than anywhere else I could find and Trust! I was notified when my order was received, processed, shipped, and when they expected me to have received it to make sure everything was okay with my order. I also liked the mini-review on the item I purchased that they provided on You-tube. They even responded to my comments on how they could provide better service. I highly recommend them.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
After extensive research on the internet and in my local community, I was still unsure about purchasing a projector. I knew I wanted a BIG picture, but I was confused about what would work in the space I had. After visiting a local home theater   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great product, great price, great service!

by cubs1723, July 23, 2008
I highly recommend Visual Apex. I recently bought an Epson PowerLite Home Cinema 720 projector and adjustable ceiling mount from their website. I checked the price all over the web and local electronic stores and Visual Apex had the best price. The order was processed very fast and shipping was also quick...had my packages in just a few days. They communicated well by email after the sale and again after I got my delivery. I couldn't be happier with the projector. The next time I need video equipment, I'll be shopping at Visual Apex.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

OUTSTANDING!!!

by enfield303, July 22, 2008
Outstanding experience. Visual Apex staff knows their products and how to best match them to your needs. Very fast shipping and excellent customer support. Will purchase from again when it is time to upgrade the home theater. Thanks Visual Apex!!!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Will Deal with Again!!

by sebastian4, July 15, 2008
After research, I finally decided on the Panasonic PT-AE2000U projector. I picked Visual Apex because they matched the lowest price that was out there but what made my decision to purchase from them was the Great Feedback I saw.
Now, it is my turn.
Visual Apex helped me with quite a few questions I had and were very patient. My experience with them matches my best I've had on the net. They will be in my favorites and will come Highly Recommended from me!
Oh, and I LOVE my Panasonic...lol

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
EPSON HC 720 Projector. Purchased on 6/18/2008 and had a hell of a time with fedex. I selected home delivery, but put a business address, fedex is unable to cross reference in their database. Anyway, received the product, box was nice with no damage.   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

An overall OUTSTANDING experience!

by jdjay, June 20, 2008
I recently purchased the Panasonic PT-AE2000U High Definition projector from Visual Apex. I was amazed at the customer service which far exceeded any on-line shopping experience I have had to date. I received a quick reply and answers to my questions. Although the order was delayed a week waiting for delivery from Panasonic, it was really worth the wait. The staff at Visual Apex kept me advised of the status and shipped it on the first working day following they received it. When I requested they add a screen to the order, they had it shipped with the remainder of my purchase. The equipment arrived very well packed (the projector was double boxed) and setup was completed in less than 2 hours. Visual Apex e-mailed a few days later to make sure I was satisfied with the order, and then followed that reply up with a phone call. Talk about Customer Support! What a GREAT company to do business with! I will be sure to recommend them to friends who ask where I bought this great projector.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

very satisfied with purchase, free shipping, and customer service

by derekbyers, June 6, 2008
Great projector and screen selection and useful website to help you chose complete home theater system. Receiver selection is a bit limited, so I bought my Onkyo HT-908 HTiB from another online retailer. Attentive to customer satisfaction. Would definitely use them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Premiere vendor: you won't be sorry for dealing with them

by johnnymg, May 15, 2008
Excellent service both before and after the purchase. GREAT folks to deal with! I'm a repeat customer from 4+ years ago and their product selection and service is really unmatched.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Highly Satisfied

by aomiles, April 29, 2008
I was very satisfied with my projector purchase from this vendor. The order was processed almost immediately and it was shipped very quickly. I shopped around and their price was lower than anywhere else. And their customer service took the time to personally call me to make sure that my order had arrived and that everything was satisfactory. I would definitely purchase from them again in the future.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent. Highly recommend.

by funkdoctor8, April 23, 2008
One of the best on-line shopping experiences I have ever had. The product was ordered and delivered as promised. No surprises. Excellent customer service and followup. I highly recommend to anyone looking for electronics to try Visual Apex. I bought a 58' inch plasma, fair shipping, low price, no tax. Will definitely do business again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Competitive price and prompt service mean Visual Apex is my new Home Theater source

by ducman97, April 19, 2008
My first experience with Visual Apex could not have gone better. I ordered a 50" Panasonic plasma display panel from them on a Monday morning, they sent it out that afternoon and it arrived that Friday. Their shipping company wheeled it right into my condominium where we unboxed and inspected the unit (there were no problems). Even the box was undamaged. The Visual Apex price was very competitive but it was the service that puts them at the top of my list. When a company contacts a customer to check on their level of satisfaction, that company is interested. I'm a fan!

Beware companies that show "In Stock" but "will ship within three days". They don't have stock, they have a phone number for their distributor. When VA says it's "In Stock", it is!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Over the past few years, I ordered 2 plasma monitors and 1 Optima projector from Visual Apex. I am the type of person that like to call a live person to ask about the specifics or to clarify some of the product's features. For each of my orders, the   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

WOW! Sales, Price, Service, Followup-What more can you expect!

by aaja, April 3, 2008
I truly never expected the top level sales and service I received from Visual Apex. My anticipations were to purchase a product at the best price not expecting anything else but receive in on time. When I contacted Visual Apex I found the salesperson extremely helpful during the sale. Knowledge of the product as well as the other options that existed aided greatly during the transaction. After receiving the product I was contacted by VA to make sure I received it and was pleased with the purchase. It has been a total pleasure to deal with VA.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Do you have high expectations for your High-Def projector?

by bbeltz, March 7, 2008
Optoma HD70 Projector

I have nothing but great things to say about my shopping experience with Visual Apex. I had been conducting a lot of research in an effort to add the best and most affordable visual High-Def element to my new home theater and spent a lot of time viewing content on both the Optoma and Visual Apex website. When I was ready to buy, I purchased the HD70 through Visual Apex and received what I would consider to be the best customer care process of any internet-based transaction I have made in the past year. If you've ever had someone "overcommunicate" something to you, you definitely come away from the experience feeling more confident and self-assured.

Spending $1,000 or more with an e-tailer might give some shoppers pause, but I can't express any misgivings, simply because Visual Apex's on-line ordering, shipping notification and thorough follow-up processes are second-to-none. In addition to receiving both a free high-quality ceiling mount and dust cover, Visual Apex did a fine job of making it easy for me to claim the manufacturer's rebate of $200.


  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Fast courteous service, shipped out same day!

by jtippolito, March 6, 2008
I purchased a Panasonic projector in 2004 and when it was time to upgrade this year Visual Apex was my choice again. My brother and nephew purchased their projectors from Visual Apex also. Fast courteous service, shipped out same day, email notifications for shipping and tracking, everything you are looking for without the hassle of the theater store hard selling you the brand the have too many of on the shelf. Keep up the good work!

Joe


  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Best combination of online ease, price & customer service!

by btoll, February 26, 2008
I purchased a Panasonic AX200U from them as well as a 700U a few years ago. I had great experiences both time. They shipped the same day as the order, had the very best prices, and the customer service is nothing like I've experienced since the web.

They have a great web presence and great customer service on the phone. I've never seen both at the same company previously. This time I had the pleasure to work with the president of the company and he took over 30 minutes to explain everything and discuss the state of the art in projectors and what best suited my needs. A wonderful shopping experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I couldn't be happier with my purchase and delivery experience.

by dcsj1948, January 12, 2008
I ordered a large flat panel HDTV. Prior to ordering, the few questions and concerns that I had were immediately responded to by email and were answered to my satisfaction. When I initiated the order, it was in stock and shipped the same day. I was notified when the order was received and when it was shipped along with a link to the UPS site so that I could track the shipping. The order arrived within 5 days in excellent condition. Visual Apex is an authorized dealer for the Pioneer TV which I purchased. They have continued to follow up after the delivery to make sure that I am satisfied.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Couldn't be any easier or more pleasant on me and my pocketbook.

by marcelchap, January 12, 2008
Excellent prices. Great comparative information. Delivery was exactly what was described. Personal follow up with Customer service to verify the condition of my purchase at delivery, and if I had any questions about the product...a first from any online retailer I have ever dealt. I have already recommended them to friends and associates, knowing they will be well served.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent company - would do business with them again!

by wibbles, January 6, 2008
I purchased a 50 inch Panasonic plasma from this excellent company right before Christmas. It was shipped the next day after I ordered late in the evening and arrived perfectly within a week during a crazy time of year. Excellent, knowledgeable sales staff. Very professional company. Plan to buy from them again!

x I would not shop here again
Overall Rating: 0/5.0 store rating
 
I purchased a 50" Pioneer plasma, an Oppo DVD player and wall mount through Visual Apex on Nov 19. While price was not the lowest, it was very competitive and I had read good reviews on-line, so I decided to go with a more established name for such a   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Absolutely *perfect* online purchasing experience!

by quarlo, December 21, 2007
I recently purchased a large, expensive TV from Visual Apex. The display arrived in pristine condition - there wasn't one dent, ding, scrape or cut on the carton. The freight driver was extremely helpful, courteous and efficient. To say that I am completely delighted with my new 60" plasma display and the experience of ordering through Visual Apex would be an understatement. I would order from them again in a heartbeat and would recommend them without hesitation to friends and family.

It is a somewhat daunting prospect to order a $5000 piece of fragile video equipment sight unseen, but Visual Apex performed flawlessly before, during and after the sale. Thank you for a most excellent online shopping experience!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

My experience with Vivual Apex was excellent. Great product, and great customer support.

by jforbus, December 21, 2007
I had a very good experience with Visual Apex. I ordered a Panasonic PT-AX200U projector from them. Their customer service was excellent, and the unit showed up promptly.

x I would not shop here again
Overall Rating: 0/5.0 store rating
 
Online shopping seems an exercise in compromise. It's almost impossible to find everything that I want: price, quality, and service. So, when I am fortunate enough to find a company that delivers it all, I am always happy to take the time to write up a   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

This is one place I will definitely be shopping again!

by terryrh, December 17, 2007
Let me start out by saying that Visual Apex is amazing. The level of their customer service is outstanding and they have easy ordering options. I ordered over the phone and their customer service was well informed, polite and helpful. They definitely made purchasing from them a pleasure. I ordered a projector and screen and received them both within a week. It was exactly what I ordered. Their prices are very competitive and they even gave me a great deal on the screen. I look forward to doing business with them in the future!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great reseller with personal service and great prices.

by almonds, December 13, 2007
In a world of confusing acronyms, lingo and abbreviations choosing a home theater setup that will truly 'wow' you and be affordable is nearly impossible!

I've been researching HDTV / Home theaters for months and when I finally decided to go with a front projector, I had to start all over again - how does one choose a front projector when there are so few big box stores that actually have demo units on display, have sales people that know something about them, and have really competitive prices? Answer is online shopping and research.

Research for me started with Projectorcentral.com - seemingly unbiased reviews of both equipment and resellers. After froogling and searching I decided to make a few calls to resellers to ask questions.

After calling Visual Apex and speaking with Jim J. I was sold. I was treated well, had my questions answered well and to my satisfaction. I'm a newbie at this and can greatly appreciate the time Jim took in answering my simple questions.

Price and shipping were the best around combined with personal service - I would rate Visual Apex number 1 for any online reseller I have used.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great prices, fast shipping, and the best customer service

by cramam, December 11, 2007
I bought a Panasonic at-200u projector from Visual Apex. I had a lot of questions which were completely answered. The order was delivered on the promised date. I was however missing an HDMI cable. No problem. I called at 6:30 PST and it was o n my porch in 30 hours. I was stunned. I have since been called by a manager to confirm my satisfaction. These guys are the best. I'll buy from them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Customer Service exceeds expectations.

by lsbasiaga, December 8, 2007
customer service was the best I have ever recieved. before and after the sale. delivery was fast and after I installed the Optoma HD70 projector Visual Apex called to make sure I was satisfied and also to answer any questions. I would recommend Visual Apex and the Optoma HD70 to anyone.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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