US Appliance

US Appliance
Average Rating: 3.84/5.0 store rating
Customer Service 2
On-Time Delivery 3
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the worst online experience I have ever had-stay away

by squirtie, February 16, 2014
the absolute worst-left shipment at top of carport-only shipped 1 item of 2 purchased-worst communication-a disgrace-Stay away from these people or suffer

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

I was pleasantly surprised at the...

by US Appliance Shopper, November 27, 2013
I was pleasantly surprised at the quality of service I received from this merchant. I was unable to find the product I needed at a local merchant so I went online to find the product. It was easy and efficient to order and receive the product. My new dishwasher arrived before I expected it. Thanks US Appliance for a job well done.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

They do not stand behind their products! Awful!

by aconsumerco, November 26, 2013
Do NOT buy from this awful company!!  I ordered an $800 dishwasher, had it delivered, and when we opened the box to install 4 days later, it was damaged with major dents in the door.  When installed, the door would not latch and the unit would not work.  When contacting US appliance, they refused to do anything for us, stating that we had to report damage within 24 hours!  We couldn't even get our installer scheduled that quickly.  Bosch also refuses to cover the repair because it was due to shipping damage.  So, we, the innocent consumer is now stuck with repairs that will total well over $300.  It serves me right for trying to save a few dollars by ordering on line.  Trust me, pay a little more and buy your appliance from a regular store where you can return it.  Do not give this company your money!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Was disappointed that the refrigerator...

by US Appliance Shopper, November 26, 2013
Was disappointed that the refrigerator was so damaged cosmetically. The compensation was not very much, although the fridge works fine it was pretty much banged up and I couldn't afford to wait for a replacement.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I ordered a combination...

by US Appliance Shopper, November 25, 2013
I ordered a combination microwave-convetion oven/ it arrived but I discovered it is way too large and so I have to return it.

  I would shop here again
Overall Rating: 3/5.0 store rating
 
Do not order from these guys. I ordered a two thousand dollar dual fuel range from US Appliance. Even after reading the bad reviews. After a few weeks I get a phone call stating that it would be delivered on Aug. 15th. I told the lady I was out of town,   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

A great price, free shipping, and...

by US Appliance Shopper, February 26, 2013
A great price, free shipping, and "Quick Ship" availability for the LG gas dryer I bought assured it was delivered promptly within 5 business days of ordering. I'm very pleased with US Appliance!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I cancelled my order with US Appliance...

by US Appliance Shopper, February 23, 2013
I cancelled my order with US Appliance as they were going to charge shipping charges because I live in a "remote/restricted" area. I found a company that did not charge any shipping costs.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

So far it has been great. The issue I...

by US Appliance Shopper, February 23, 2013
So far it has been great. The issue I have is installing the new purchased appliance . When purchasing items the need to replace older one in the house , purchaser is on his own to find installer and despise the old appliance safely.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Delivery men very nice. They unpacked...

by US Appliance Shopper, January 22, 2013
Delivery men very nice. They unpacked refrigerator and cleaned up the packaging. Excellent job.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

All appliances shipped together on 2...

by US Appliance Shopper, January 1, 2013
All appliances shipped together on 2 skids, delivered in 2 1/2 weeks. We already had choices made on appliances, shopped for best price both online and with Christmas sales. Found best price @ US Appliance by $200-$500 on each appliance. Also bought 4 year extended warranties @ $149 per appliance, so I felt better about buying online. None installed yet.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I am very happy with the on line...

by US Appliance Shopper, November 27, 2012
I am very happy with the on line purchasing process, delivery notice and product. The customer rating help me decide which appliance to purchase which fit my needs and budget. I highly recommend US Appliance.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

This was my first time visiting your...

by US Appliance Shopper, November 25, 2012
This was my first time visiting your website and purchasing some appliance. The sitre is user friendly. The Price and service was excellent!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very happy with the appliances in...

by US Appliance Shopper, November 16, 2012
Very happy with the appliances in general, and the customer service (I had to call because of an issue with my credit card), was excellent. The shipment arrived FAR quicker than we expected. The only issue with the appliances in terms of quality is a small dent on the top of the refrigerator - we weren't happy about it, but hopefully it won't be seen once in-place - but the point is that it's still there, and we didn't pay for appliances with damage to them. I hope that gets passed along to those who handle your shipments! A little more care with items in-transit would be nice. Thanks for a wonderful deal!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Loved my experience with US appliance,...

by US Appliance Shopper, November 12, 2012
Loved my experience with US appliance, highly recommended

  I would shop here again
Overall Rating: 5/5.0 store rating
 

NO HASSLE NO PROBLEMS HUGE SAVINGS

by kirkquik, October 31, 2012
After reading al lot of bad reviews I decided the savings were worth the risk .Gave my order and credit card info to George via phone at US Appliance. He told me how it would all go. I waited about 10 days and the trucking called to set delivery the next day.....they were there at the time they said....all 3 pieces were in tact...My new range and stove , dishwasher and microwave are sitting in my new living room waiting for my new cabinets...No Hassle, No Problems.....Ask for George he took good care of me.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Poor customer service. Collect money and delay order. Choose another reseller.

by davejaeger, August 31, 2012
I ordered a Dacor oven.  Credit card charged immediately.  Almost four weeks later and US Appliance still had not recieved the oven.  I called Dacor.  They informed me that they had plenty of ovens in stock and had had them from before my order was placed with US Appliance.  US Appliance has had no response other than we're sorry, and we think we'll get it "soon", "today", this week", "next week", and "we don't know".  I think you all get the idea.  US Appliance will collect your money and delay your order.  They do not return phone calls or follow up on orders.  Choose another reseller.  They are unreliable and unresponsive.  Addidionally, you will pay for your purchase long before you recieve it.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Horrid

by brada1234567, August 23, 2012
These guys suck. They sent a deffective refridgerator. Their "white glove service" did not know how to take the doors off the unit to get it into the kitchen. The sugessted taking a crowbar to the nolding. I had to take the doors off and move the refrigerator myself. The instructions were on the unit. The unit never worked probperly so after two days we called LG and US-AAPPLIANCE. US_APPLIANCE refused to replace the unit even though they tought a 30 day no questions return policy. LG sent out people to fix it. They are welding, setting off smoke alarms and making a huge mess in my kitchen. In the end I got a refurbished refrigerator, not the new one I paid full price for. US-APPLIANCE maintained the could do nothing to help me. By the way, the food went bad as the repair took more than 6 hours.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Excellent service from ordering to...

by US Appliance Shopper, July 25, 2012
Excellent service from ordering to delivery.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Every aspect of shopping with this...

by US Appliance Shopper, July 24, 2012
Every aspect of shopping with this merchant was as advertised. By far the best price (even able to apply an on-line coupon), prompt delivery that I could track, and the nits arrived in factory fresh condition. I'd definitely use them again for an appliance purchase (this was the first time I'd ever bought a large appliance on the Internet).

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good

by US Appliance Shopper, July 23, 2012
good

  I would shop here again
Overall Rating: 4/5.0 store rating
 

ok

by US Appliance Shopper, May 25, 2012
ok

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Very pleasant experience.

by US Appliance Shopper, May 1, 2012
Very pleasant experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Awful

by pennband, April 11, 2012
Do not purchase anything from this sleazy outfit no matter what. They do not stand behind their merchandise. Damaged? Too bad, it's your problem.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I'll Keep Using Them Over And Over!

by jborfair, March 28, 2012
I ordered a Jenn-Aire stovetop (gas) from these folks before and I got exactly what I ordered and I got it on time. I have had the stovetop now for 2 years and it still works like new.
I just ordered a GE double wall oven from US Appliance using the no intersest for 18 months offer. GE approved me online IMMEDIATELY. I saw the same wal oven online cheaper on another site, emailed US Appliance and had a response the next day saying they would match the price. Once I was sure what I wanted, I called the person on the email (Jason M.) and guess what??? I got to talk to a REAL person!! I decided to also order a microwave/convection stand alone to go with my wall oven. Jason hooked me up, took my GE finance info, and presto!!! I was processed immediatley. So we'll see how my order goes this time, but I have no reason to expect anything than my previous order which was fantastic.
There is no reason to NOT use US Appliance. Their customer service is second to none. Free shipping and no tax to boot (I live in Ca.). 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Good

by US Appliance Shopper, February 22, 2012
Good

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Problems with installation and no one...

by US Appliance Shopper, February 18, 2012
Problems with installation and no one to help. Need to have it delivered by an installer.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Don't buy from them!

by rnnana, January 21, 2012
These guys suck. I bought the refrigerator from them since it was cheaper than Sears, little that I know of the trouble in delivery and installation. I couldn't get a delivery estimate from them, even after it was shipped!When they deliver,   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Beware Ordering from US Appliance. I NEVER WILL AGAIN.

by lasvegasnevada, January 19, 2012
Beware Ordering from US Appliance. I won't saw they are CROOKS or Con men. But what they do is very close to unethical.
I was very hesitant using US Appliance, because of the recent reviews of customers waiting weeks for their appliances only to be informed that their order was cancelled. On 12/31/2011, I placed an order from US Appliance for a Whirlpool stainless steel double convection oven. On January 19, 2012 I receive an email informing me that my order was cancelled and it would be 2-3 days before I would have the refund credited back to my charge card. In my case US Appliance was no help in finding any replacement for the Whirlpool Double Oven I ordered. From other review sites that I have looked at this seems to be Standard Operating Procedure at US Appliance.

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

Efficient process. Item arrived in...

by US Appliance Shopper, January 8, 2012
Efficient process. Item arrived in timely fashion. A good experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great prices & fast delivery.

by US Appliance Shopper, January 5, 2012
Great prices & fast delivery.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Even though we are keeping this product...

by US Appliance Shopper, December 31, 2011
Even though we are keeping this product to use, we specifically searched for and wanted to purchase a crock pot "Made in the USA" which is why we bought one from this company online. However, once the item arrived, we found it was actually made in China. The advertising did not match with our wishes.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

All was good. Took longer to get then...

by US Appliance Shopper, December 28, 2011
All was good. Took longer to get then I would of liked but it was around Christmas Time.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Terrible Experience, Many Other Retailers to Consider

by alwaysrussian, December 9, 2011
Ordered a refrigerator and paid the extra $100 to have it delivered up a flight of stairs.  When it arrived the movers declined to take it up.  It's a week later and the refrigerator is still in the garage, I've been charged the $100, I can't move into my home and no resolution in sight.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

it is taking too long to ship. i...

by US Appliance Shopper, December 9, 2011
it is taking too long to ship. i ordered it allmostt a month ago

  I would shop here again
Overall Rating: 3/5.0 store rating
 

The website is good. My order was...

by US Appliance Shopper, December 8, 2011
The website is good. My order was placed on 11/17/2011 and to date (12/8/2011) I have not received any notification of shipment or tracking number to follow shipment.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I ordered the builders packages for...

by US Appliance Shopper, December 7, 2011
I ordered the builders packages for my total purchases. I thought it was a very good cost effective purchase when they get delivered to your door. I also purchased the white glove option and they also honored that......everything right up into the kitchen and laundry room!! I would definitely do this again. I did have a couple of small blemishes on my dryer, but nothing that would cause me to complain about it. After all, they do bounce around in a truck to get to you. Thanks!!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Easy to find product w/great shipping...

by US Appliance Shopper, December 7, 2011
Easy to find product w/great shipping price and on time delivery

  I would shop here again
Overall Rating: 5/5.0 store rating
 
"Beware of this company, i have filed a compliant with the BBB because US Appliance is a False Advertising/Bait and Switch scam company. I purchased a tv and received a conformation email detailing my order. The next day I receive this letter:"We   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Horrific customer service

by pday518, November 21, 2011
What a lousy company.  I purchased, or attempted to purchase, a plasma TV at a great price.  I placed the order and was looking forward to my new TV.  I get an email the next day however, stating that they made a mistake on the price and, sorry, but my order was cancelled.  

Upon calling to inquire about the order, I got a sales rep who was absolutely indifferent and unapologetic, who only repeated that there was "nothing he could do" over and over again.  I mean, at least offer a coupon for the inconvenience.  I had already ordered 3D blu rays and extra glasses from amazon that I now must return.  Not a big deal, but a pain in the neck. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating

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