Toolup.com

Toolup.com
Average Rating: 3.63/5.0 store rating
Customer Service 4
On-Time Delivery 5
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TOOLUP.COM dishonest, rude, & takes your money

by claudiacreason, June 17, 2013
TOOLUP.COM is a horrible company. I placed order, they ran my card, charged me. Then they cancelled the order, and are holding funds that will not credit for five to seven days on my account. I spoke to wells fargo, this is a common act of TOOLUP.COM. Buyer beware

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

THEY ARE SCAMMERS. BUY FROM AMAZON INSTEAD

by mbaltozer, February 21, 2013
About 10 days after I placed my order, I received an email asking for photo copies of my Driver's License, front and back of credit card and a backup credit card, and my SSN. Say what? I don't think so. Especially since they had ALREADY CHARGED MY CARD. The order still has not shipped and it has now been 14 days. The item I purchased also seems to have completely disappeared from their website. Hmmm...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

totally awful credit card compromised

by sazzman, March 11, 2012
ordered plier set and paypal confirmed order, No response from vendor and my card was compromised,Great now I am broke,will not order from here again,scam. card was used in citrus heights, will seek further legally.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Very pleased with processing and delivery of order

by jtlomb, February 14, 2012
Ordered a heavy duty stapler and supplies last Thursday at 2:47 pm CST.  Received Shipping confirmation same day at 3:50 pm.  Received order today (Tuesday).

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

BEWARE! Unprofessional and absolutely NO customer awareness.

by dsmatepinions, January 11, 2012
I ordered 4 chalk reels as seen in the picture posted on their website, the OLD ORIGINAL Straight-Line chalk reel. What I received was 4 new model design chalk reels, which I hate the new design and is the very reason I ordered the 4 old ones as they had advertised in multiple places on their website. I called and was told it was my problem and Toolup.com does not warrant any advertisement based on pictures on their website, model numbers only. I was told I should have researched the model number to have known what the manufacturer currently made under that model number and that they knew some pictures were not accurate.  I was told I could return my order but would not be reimbursed the $6.34 shipping and I would pay the estimated $5 to send it back.  So I would end up losing $11.34 on an order totaling $19.96. WHAT CROOKS.

It is now a month later and they still have the wrong pictures posted. BEWARE!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Cancelled my order without notice

by gfrog, September 29, 2011
Placed an order and after 3 weeks nothing arrived. Contacted customer service and didn't get a reply. From my credit card statement it looks like they cancelled the order without notice or explaination.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Fulfillment subpar.

by cbinphila, August 28, 2011
Ordered two products, received one.  No explanation.  Order that I placed indicated $6.37 to ship both items; got charged $9.40 for the one item I received.   I'll use another supplier next time.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

worst customer service

by theelectricguy, August 12, 2011
As they dont make tools themselves, online companies like toolup only have their customer service to distinguish themselves from others. I would gladly pay a few dollars more to know that a reputable customer service department stands behind customer orders. They were curt, blamed the manufacturer, messed up the return order labels etc.... after sending out a product- milwaukee 28v grinder- that looked like it fell off the back of a truck! It is not worth my time to deal with a company like this even to save what is usually less than 5 dollars.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

DON'T WASTE YOUR TIME!!!

by gillettejr, May 23, 2011
I placed my first order over a week ago with these people with payment by Paypal. Never received a conformation or communication of any kind. I'm a small contractor looking for a larger vendor base for specialty items. This company appeared at first to be competent for the professional but several email inquires were ignored and phone calls go to voice mail. After looking them up at Epinions.com its was apparent I was wasting my time. There are many, many better choices out there. DON'T WASTE YOUR TIME!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Simply Horrible

by deminimis, December 21, 2010
Simply Horrible!  Ordered a set of tools and the tools were defective (manufacuturing error).  The problem with Tool Up is I've contacted them by phone (left message) and by email.  They will not return my call/email.  Never again!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
A few hours after placing my order on an in stock item, I was surprised I didn't receive a order confirmation e-mail. Seems like all online companies I have used in the past do this, so I e-mailed Toolup to make sure my order went through and was sent a   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

shop some where else

by fatbut, August 1, 2009
ordered the tool,it arrived about 9 days after,fair price,dont seem to want to answer the phone.if the item wasent in stock they should have let me no.will not use them again 

x I would not shop here again
Overall Rating: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

FAST Shipping and GREAT Communication! Highly Recommended!!!!

by jandk113, May 25, 2007
I never write reviews, but I was so happy with my service at toolup.com I decided that I should! I ordered this on Friday and received it on Thursday, FAST SHIPPING! They kept me fully up to date on the processing of my order and shipment. I would definately shop with this company again!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Quick & easy

by Toolup.com Shopper, November 6, 2006
Quick & easy

  I would shop here again
Overall Rating: 5/5.0 store rating
 

great

by Toolup.com Shopper, October 15, 2006
great

  I would shop here again
Overall Rating: 5/5.0 store rating
 

no muss, fuss, or annoying call backs or emails just right

by forklift385, September 28, 2006
I ordered a set of Dewalt 14.4 lights, one gooseneck, one flood and a right angle bare tool, no cases or batteries. I placed the order late Thursday night and got an email saying my order had been shipped late Friday UPS ground. The following Wednesday I got my package in. It had the right parts, the right price and everything was new and unused

big props to them

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

EXCELLENT SERVICE, EXCELLENT PRICE,...

by Toolup.com Shopper, August 29, 2006
EXCELLENT SERVICE, EXCELLENT PRICE, FAST, FREE SHIPPING, NO TAX, WHAT'S NOT TO LIKE ABOUT THEM, WILL DEFINITELY SHOP AGAIN IN NEAR FUTURE. THANK YOU SO MUCH

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I found what I wanted, I ordered it and...

by Toolup.com Shopper, August 16, 2006
I found what I wanted, I ordered it and I got it when they said I would. No Problems.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Mostly good experience. There was a...

by Toolup.com Shopper, July 29, 2006
Mostly good experience. There was a problem with my credit card, and they asked me to call, but didn't return my call.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

everything was ok

by Toolup.com Shopper, July 19, 2006
everything was ok

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good

by Toolup.com Shopper, July 18, 2006
good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

great

by Toolup.com Shopper, June 29, 2006
great

  I would shop here again
Overall Rating: 4/5.0 store rating
 

When you log in to your account at...

by Toolup.com Shopper, June 29, 2006
When you log in to your account at toolup they don't tell you if you were sucessful or not so there is no way to tell if you are logged in except when you try to check out. You also cannot choose your user name or password. They changed my password without notifying me. So it took me half an hour just trying to log in to buy something. When I did manage to make a purchase I received the product I wanted in a reasonable time frame. However, when I opened it it had grease on it indicating it had already been used. Also, they never emailed me a tracking number. I had to go through some shady proceedure to confirm my credit card to receive a tracking number and once I got that number I could not access it again. Way too much effort to buy something online.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Thank you for providing the item I...

by Toolup.com Shopper, June 14, 2006
Thank you for providing the item I needed at a great price. Finding the right price was a priority for our business and thankfully you were able to meet our need.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Order canceled as they decided not to honor price purchased at.

by robkirk, September 26, 2005
Disappointed. Made an order on Sunday, found the order to be canceled on Monday because they couldn't honor the price. Here is a hint: DON'T LIST AND SELL ITEMS AT PRICES THAT YOU AREN'T GOING TO HONOR.

I could have spent that time ordering from a place that wouldn't have done that to me. Won't order from again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

What can I say? The product was...

by Toolup.com Shopper, September 9, 2005
What can I say? The product was received as-advertised, in good packaging, at a good price. I will definitely shop at Toolup.com again.

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Your company arbitrarily cancelled my...

by Toolup.com Shopper, September 4, 2005
Your company arbitrarily cancelled my order because of credit fouled-up; yet, you intrusively want to know all the detail of my person; it seems to me that you were running a con game; therefore, I have to stop using that credit card. By gone be by gone, but your business practice stink.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Excellent price and free shipping. A...

by Toolup.com Shopper, August 13, 2005
Excellent price and free shipping. A truely great experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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