Tool King.com

Tool King.com
 
Average Rating: 4.36/5.0 store rating
Customer Service 4
On-Time Delivery 0
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Terrible customer service & communications

by dadarntroot, November 8, 2012
Ordered some tools.  One set of wrenches defective.  Requested return authorization for refund.  Took several days & numerous emails to them before they issued return authorization.  There was conflict with return address.  They gave two seperate addresses.  The did not respond to communications.  They were not helpful.  Sent item to one of the addresses with tracking.  They rec'd item, but after 2 weeks did not yet give refund.  They are not comunicating at all, yet I sent them several emails regarding the return.  Next step for me is to call.  If I cannot get an answer from them, I will file a dispute with card company.  I WILL NOT buy anything from these non-professional individuals again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 
A company can only be as good as its people. In their case they fail miserably. I placed an order for a Steel City Mortiser and a Steel City Drill Press. At about 2 to 3 weeks later they placed both items on back order. Not happy but I chose to keep them   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Horrible Customer Service. I will never deal with Tool King again.

by landoltk, December 14, 2011
I ordered a NEW Dewalt Wet/Dry Vacuum and was sent one that had obviously been USED.  The Vacuum did not even have any of the parts with it and had no pacaging materials or owners manual in the box.  I immediately contacted Tool King about the problem.  Tool King told me that they do not sell USED products, and blamed Dewalt for sending them a USED Vacuum.  That sounds a bit hard to believe.  I asked Tool King to send me a NEW Vacuum and to have UPS pickup the USED one.  But they refused to send me a NEW Vacuum until the USED Vacuum was picked up.  Problem is that Tool King will not have UPS pick up the USED Vacuum.  I was first told that it was my responsibility to contact UPS directly and arrange for the pickup.  I tried but UPS wanted me to pay for the shipping.  I then asked Tool King to arrange for UPS pickup themselves at their own expense.  Tool King finally told me that they asked UPS to pick up the package and that UPS would contact me.  Five days later I am still waiting.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Tool King is not for me.

by fredrick1, April 2, 2011
I was a Tool King customer for about six months.  This show room is a joke.  The store is cold through out the winter, lighting is poor, and customer service depends on what week you go in.  There is a revolving door of employees that is unreal.  I never had a problem ordering tools on line but from the looks of it I am one of the lucky ones.  The show room frequently has price tags missing which makes it difficult to find out how much items cost.  The selction of tools is better than a Home Depot or Lowes but the overall shopping experience is not worth it.  I would rather shop on line somewhere else based on the appearance of this show room.  

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Everything was as advertised.

by Tool King.com Shopper, October 30, 2010
Everything was as advertised.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Shopping was simple with Tool King....

by Tool King.com Shopper, October 25, 2010
Shopping was simple with Tool King. Have not use the nail gun kit yet, but was suprise and please to recieve safety glasses and nails with the kit.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent.

by Tool King.com Shopper, October 5, 2010
Excellent.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

great price and product

by Tool King.com Shopper, October 3, 2010
great price and product

  I would shop here again
Overall Rating: 5/5.0 store rating
 

GOOD

by Tool King.com Shopper, September 25, 2010
GOOD

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good

by Tool King.com Shopper, September 23, 2010
Good

  I would shop here again
Overall Rating: 4/5.0 store rating
 

expected results

by Tool King.com Shopper, September 20, 2010
expected results

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Terrible customer service

by djc213, April 4, 2009
The item I ordered was in-stock and expected to ship in 1 day (according to their website). It's been a week, it shipped yesterday and my previous e-mails have gone unanswered. The only thing that happened fast was the billing on my credit card. Their name is appropriate - these guys are tools.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Never shopping here again

by tnt911, November 10, 2008
Ordered a saw that was shown as "in stock".  After 1 week with no feedback, I called and they told me that it had been backordered and would ship in a day or two.  Had I known that up front I would have ordered it elsewhere (Contractors Direct had been great).  When I asked them to expedite shipping to make up for their failure they refused but did credit my $10 shipping charge.  Overall I am very dissatisfied and will take my business elsewhere in the future.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 
I took a chance on ordering from Tool King after reading comments on this forum revealing some unsatisfied customers but I have to say am very pleased with my product and fast delivery with standard shipping. Ordered a Silky 20 ft. Pole Saw which Tool   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
 

Stay AWAY! Ordered NEW got USED...

by gloucesterman, June 5, 2008
Ordered $500 cordless power tool combo as NEW product. About the only thing that was new was the carrying bag (sealed in plastic)... at least I think it's new...

The combo was not double boxed and was opened so they could insert additional items of order.

The power tools were only held in place by cardboard slot- otherwise loose. AND BATTERIES WERE CONNECTED TO SAW AND DRILL -without any safety locks!

Obvious scratches on saw.. I could go on. Either these are refurb or at a minimum demos from a store. Can't wait to deal with their returns. This will also cost me a rebate that will expire while I deal with their incompetence.

NOTE: will update as appropriate

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
 

Ordered something - Only received half of a reconditioned flashlight!

by alexanderromer, March 12, 2008
Ordered a flash light that was listed as the "deal of the day." In the picture the dewalt flashlight had the battery. Also no where in the description did they say that this flashlight did not come with the battery. Received the product with nothing other then the top portion that looked reconditioned / even recently used. This company seems to be full of scam artists. I will not buy from ToolKing ever again!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
 

Terrible Customer Service- I won't be back

by mcqp61a, December 13, 2007
Terrible Customer Service.
I am stationed in the middle-east with the US Army. I ordered a Bosch drill from ToolKing and hadn't received it after one month. I wrote four times asking about the order status. The claim a 24 hour turn-around on inquiries--not true. It took about 10 days for them to answer all emails with the same impersonal canned response. Bottom line was that they don't sell to soldiers or anyone else using an APO address. I won't deal with someone who has all the appearances of being anti-military. This was a Christmas gift and they advised me on 15 December that they wouldn't sell me the item I had ordered on their website more than one month before.


x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Factory re-conditioned item seems little "re-conditioning" has been done

by cjc6cc, September 17, 2007
Placement of the order was fine, received shipment notification withing four days. The air compressor package I ordered was factory reconditioned, but looks like more like it was used for a couple weeks before it was shipped to me. The air hose was damaged and small things the package deal comes with were missing. I am going to call customer service today and let them know, although I was going to buy a new air hose anyways. I would rather not send it back since I have work to be done.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
 
I ordered a $500 piece of equipment from Tool King's Ebay store. The auction said ships in 2-3 days. When I received confirmation of payment they said ships in 2-10 days at which time they would provide me with a tracking number. So a week goes by and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

excellent, when I phoned with questions...

by Tool King.com Shopper, November 14, 2006
excellent, when I phoned with questions regarding the product they were very helpful and answered the phone immediately.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Web site was easy to use. Product came...

by Tool King.com Shopper, November 9, 2006
Web site was easy to use. Product came by truck and had to go and pick up at dock side or wait a week for them to come to our rural area. Other than that a nice experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

recieve great products at very fair...

by Tool King.com Shopper, September 28, 2006
recieve great products at very fair prices

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Product exactly as described and...

by Tool King.com Shopper, June 17, 2006
Product exactly as described and working perfectly.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Fast Shipping

by Tool King.com Shopper, May 15, 2006
Fast Shipping

  I would shop here again
Overall Rating: 5/5.0 store rating
 

could have done better

by bdatcabdes, April 6, 2006
The overall ordering process is great. However, from the point that I submitted the order to the point that it was shipped, there was absolutely no information and no promises or real customer service. They are generally easy to reach, but once you reach them they won't provide anything but a generic idea of several days. At the end of the 6th business day since I ordered this, I still have not received any word about shipment. When I contact customer support via chat, they simply state that the concern has been forwarded and they are waiting for the update. How about getting out of the easy chair and going and figuring it out.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
 
This company sucks! I never expected to feel this way after reading the positive reviews. What really ticks me off is I decided to buy from this company BECAUSE of the good reviews. I can appreciate when a customer is a jerk and the merchant just cannot   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

very satisfactory and competitively...

by Tool King.com Shopper, February 7, 2006
very satisfactory and competitively priced.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

All my purchases with this company have...

by Tool King.com Shopper, September 9, 2005
All my purchases with this company have been exceptional in value and service. I believe an improvement is needed in the way items are packed for shipping. The few times I have received damaged items it was apparent proper packing would avoid the delay of putting the item(s) into service. In spite of the delay, damaged items have always been repaired/replaced within an acceptable amount of time and to my satisfaction.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
 

Excellent price, excellent product,...

by Tool King.com Shopper, September 6, 2005
Excellent price, excellent product, excellent web site, excellent service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good price, but very slow turn around and unhelpful Customer Service

by toolking102599, September 1, 2005
Almost 2 weeks now and my order still says "Processing" yet the item is listed as "In Stock" and their site says orders usually ship in 2 business days. Apparently my order is unusual.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
 

Super pleased. Thank you. Will...

by Tool King.com Shopper, August 27, 2005
Super pleased. Thank you. Will definitely consider this as a primary source for future needs.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

They have a good selection of brands at...

by Tool King.com Shopper, August 21, 2005
They have a good selection of brands at reasonable prices. The website is easy to navigate and on-line purchases are easy to complete.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Easily navigated, good selection....

by Tool King.com Shopper, August 15, 2005
Easily navigated, good selection. Easily navigated, good selection

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Good experience, I would buy from them...

by Tool King.com Shopper, August 3, 2005
Good experience, I would buy from them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
 

Magnificent selection of new and...

by Tool King.com Shopper, July 29, 2005
Magnificent selection of new and factory refurbished tools and consistently the best landed prices of any merchant online or off.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I buy most of my tools at Tool King &...

by Tool King.com Shopper, July 15, 2005
I buy most of my tools at Tool King & always been happy.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
 

Fast shipping ..Product worked well....

by Tool King.com Shopper, July 11, 2005
Fast shipping ..Product worked well. Would shop there again . jak

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
 

Order was taken right away,confrimed...

by Tool King.com Shopper, July 2, 2005
Order was taken right away,confrimed and shipped. Everything happened as it should. Box on outside was ragged but inside box was perfect. THANK YOU TOOLKING

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
 

bench grinder works fine used about 15...

by Tool King.com Shopper, July 2, 2005
bench grinder works fine used about 15 min. ran a little warm to the touch hope all is fine ty charlie

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
 

I really hate when I order off the...

by Tool King.com Shopper, June 28, 2005
I really hate when I order off the internet and later find that the tool I ordered is shipped from the manufacturer, not tool king. The tool king website says "in stock", but nothing about where. This only bothers me because I live in Colorado and usually recieve my orders in 1-2 days. From the manufacturer my order often takes 10 days. That really sucks.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 3/5.0 store rating

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