TigerDirect.com

Horrible experience every step of the way. Purchased a TV, took 12 days to get it with no way to track it. Then it turns out it was a wrong TV that is cheaper. I called them and told that my TV was more expensive than what I had intended to purchase. A big fat lie. Referred them to their own web site and lists $250 less. When I wanted to return they told me to open the box to confirm it was not broken. The box was such that once opened hard to put back together. Was emailing me consistently to instruct but once opened they never got back with me. I will be reporting them to BBB. On top of all that, rude, argumentative, misleading. One of the worst experience ever. Possibly the worst. Would never buy from them. Period.

 I would not shop here again

Not very advisable for holiday season! I Bought a Netbook on Tuesday with UPS 2nd day. Next day they called me to make sure I was placing the order as billing and shipping address were different. Anyway, they didn't ship   Read full review...

 I would not shop here again

TigerDirect lost a customer.  I ordered a laptop only to find the specs on the TigerDirect website were wrong.  I contacted Customer Service and waited 3 days for a reply (though they state a ~24 hour response time).  TigerDirect's   Read full review...

 I would not shop here again

I placed an order for a scanner with a gift certificate using 2nd day air since I needed it quickly. Tiger Direct sent me an email on the day I was supposed to receive the scanner saying that they made a mistake and did not fulfill the order. A day or so later I received an email stating that they were mailing the scanner to my billing address (where no one was available to receive the order) and not to my shipping address as requested. They also shipped using regular mail, not 2nd day air!! I called and complained so they reshipped the item using expedited shipping to my shipping address. Luckily, I just received the scanner in time. Two weeks later I received a bill for the scanner, even though I used a gift certificate. I telephoned customer service and they said that my gift certificate was rejected. Tiger Direct did not do one thing right on this order. It has been a complete nightmare and I will never ever order from Tiger Direct again.

 I would not shop here again

This company ripped me off to the tune of $899.00 though fraus & misrepresentation. Do not buy anything from this company. They presently are being investegated by several state and federal agencies
for misrepresentation of the product they sell and guaranty.
In my opion a bunch of crooks.

 I would not shop here again

Tried to order item #A180-156301 ISS online listed for $299.00 with instant savings (no mail in rebates)When added to cart it shows different item and price with mail in rebate.  Used the online chat feature and spoke with a rep. informed me   Read full review...

 I would not shop here again

If you want to get a preview of alzheimers disease, contact Tiger direct with a problem. They either do not respond, or respond with an answer that has absolutely nothing to do with the request you have made. It may be that their service people are foreign and have only a limited grasp of English, or it may, and is more likely to be, that they are masters at the art of doublespeak. you know, like the guy with the finnegan pin interfering with his curniflow of the uptakes.

The result is that you are likely to give up trying to get them to hear you, and that is apparently fine with them.

The sad part about TD is that they started out selling junk, then graduated to being a pretty good company, and have now gone back downhill.

I would almost guarantee that there was a buy out, and a management change that took their service department off shore.

The bottom line is that they now suck.

 I would not shop here again

In the past, I have often assessed the quality of a retailer (whether it's online or in store) by how smooth the transaction goes.Time has shown me that by doing so, I only look at the visible part of the iceberg. Only the big piece will come to   Read full review...

 I would shop here again

I have purchased almost all my computer related products from Tigerdirect/Compusa. They have a great selection and even better prices.

I recently bought a mouse online because I wanted a specific older model that I have previously owned. I recieved the item and you can tell the package was opened and they have "doctored it up" to look new. I went to the site and gave a 5 star product review talking about the quality of the product and what I like about it. To vent my displeasure with their dishonesty about sending me an open box item when i paid for a brand new item, I added a second paragraph explaining the situation.

Tigerdirect approved my review for their site, but took it upon themselves to edit my review and remove the negative comments i made about their dishonesty!

I could forgive them for sending me an open package because the mouse works and looks like new. But after 2 incidents in a row and that type of dishonesty, I'm done with them.

A pathetic way to do business.

 I would not shop here again

TigerDirect was suggested to me by a computer friend but I'll never order from them again.  A day after I placed my order (which I will have to admit was pretty easy), I received an e-mail stating everything I ordered was on backorder.  I began   Read full review...

 I would not shop here again

I have been a loyal Tiger customer for 10 years now.  I have shopped both online and at a local store in Raliegh and have had no issued until now.  I bought a $200.00 netbook and had it shipped to my son in Californai.  I paid to have it   Read full review...

 I would not shop here again

I ordered a Thinkpad T420 from them and they advertised the 41786VU. I bought it thinking it was a pretty good deal despite a bad review I read while checking out the reliability of this site. The review basically said that he ordered a Thinkpad T420   Read full review...

 I would not shop here again

I ordered a power supply from them - the price was ok. Their basic shipping is extremely slow, unless you pony up the extra money for quicker shipping. Once I got the power supply, ALL the specs are different than what is listed on their website. Their   Read full review...

 I would not shop here again

My husband and I are kicking ourselves for not reading the reviews of TigerDirect before we plunked down $350 dollars for a widescreen computer monitor. After 11 days, they won't ship, they won't cancel our order and they don't give us a bleeping refund!!

Similar reviews from Google checkout say it all. Someone was sent an empty box and they can't get a refund. Another person still hadn't received their refund after three months!!

These people are liars.

After canceling our order and waiting more than 24 hours for a purported refund, we were told that whoops, they were about to ship out items that very day (the day after we canceled our order) and they had to stop shipment so that's why we couldn't get out refund. They are full of promises and no action. What a crock!

Avoid at ALL costs!!

 I would not shop here again

I purchased a Lenovo lap top from Tiger Direct with a 3 year warrantee. Within 1 year of owning the product it started having problems. The screen would go off and on or flicker, the computer slowed down to a snails pace. I called Tiger Direct and they   Read full review...

 I would not shop here again

Absolutely terrible!  Watch out, these guys have no scruples and do very shady things.  My recent experience has been a disastrous one with the sales guy blatantly lying.  NEVER will I buy anything from these crooks.  I am convinced that these sales guys have no intention of resolving anything except just billing you. 

Dell has a lawsuit against them, and so has the State Attorney of Florida.  Look at their background in Wikipedia, and read other reviews.  There is a pattern of behavior here - and it is not based on  one lying salesman, but appears endemic to the company.  Wish I had checked their background before ordering from them. 

Here is an opportunity that TigerDirect does provide - Real life experience of how you can be scammed !  Play with small dollar amount though, because you may lose it all.

 I would not shop here again

I ordered a pair of Boss Marine waketower speakers from Tiger Direct after waiting for 4 days to receive the speakers they finally came I opened the box and guess what only 1 speaker so on a Friday I called them and after waiting for 15 min on hold I   Read full review...

 I would not shop here again

Bought a whole AMD set but had to replace the motherboard to get one that supports Crossfirex. The rep told me to buy a different board and he will cancel the ordder that I previously made. Upon checking my order status the next day, the board that was supposed to be canceled is due to arrive within the day. I tried calling but cant seem to get through and one time got the rep hung up on me. Next is the Replacement MOBO that i got. They already had my account info, my billing address and my shipping address which are 2 different locations.  I called them this morning about it and the rep said that they cant do anything about it because the item has been shipped. So now I have to get the MOBO from my billing address which is around 2 hours away from my shipping address. So now I'm stuck with 2 AMD MOBOs one for SLI and one for Crossfire and I bought from TD an ATI Crossfire Graphics card already. First time buyer and the experience was and is still more than disappointing.

 I would not shop here again

I purchased a $500 plus build it yourself computer bundle from TigerDirect that included an Asus P6H55-M LX motherboard.  I have been very pleased with TigerDirect and Asus in the past but this time the Motherboard was not as advertized.  TigerDirect's web site spec for this item says it includes an IDE header.  Turns out only the LM version does.  I informed TigerDirec of this error by e-mail, phone and their feedback form on-line.  It's been over 3 weeks, I've RMA'd the board, and they still have not corrected their web site.  I guess they just don't care how many items get returned at the customers expense.  Next time I'll buy from NewEGG.

 I would not shop here again

STAY AWAY!!!  They will negatively impact your credit score.  I tried to order a product from Tiger Direct only to be asked at the last minute to put in the last four digits of my social security number - "To validate my identity".  Reluctantly I did and all of a sudden they had pulled my credit report and were asking me questions about my car.  As you may or may not know, every time someone makes an inquiry on your credit report it actually lowers your credit score!!!  I will never visit the site again.

 I would not shop here again

TigerDirect is the worst worst worst place ever. I ordered a laptop that turned out to be DEFECTIVE. The video card was shoddy. When I tried to return/exchange it, I got the worst runaround I have ever experienced. I was first told via I could return it if I called customer service, who then told me that the warehouse might reject the return. I emailed and was told it'd be fine I would just need to request a return label, so I did.. then I was told that I needed to call customer service again. THEN I was told it was now past the 30 days and I was no longer able to return it. This is like a health insurance company or something, I swear. EVIL EVIL EVIL. DO NOT SHOP HERE unless you want bad merchandise that you cannot return!!!!!!!!!!!!!

 I would not shop here again

VERY unhappy with shipping policy - wanted to order 2 day, would have been charged for 2 day. Estimated delivery was three days. Was told it would be three days due to the fact that the order was being drop shipped and would take 24 hours to process. The person I spoke with when I called to inquire about the 3 days did not care that I was unhappy and offered no help at all. Did not place order.

 I would not shop here again

I know this is a long time after the fact, but I ordered for a friend a new monitor from Tiger Direct.  Unfortunately, this was done a few days before 9/11.  The product was never recieved, but the charge was made on the credit card.  Multiple emails were sent to Tiger Direct, but they were not answered.  A dispute was put in with the credit card.  They contacted Tiger Direct, and then would not reverse the charge.  My friend was out over $200, and never got the monitor OR the refund.  They claim she received the item, but could provide no proof of this.  I realize this was at a terrible time in our history, but I expected better service.  I have NEVER ordered from Tiger Direct since then.

 I would not shop here again

First, before I get into all the issues...I have to say Tiger's CS reps were always extremely nice, even with me being so upset with all the horrible issues I had with products ordered from them...To get into just that, years ago I ordered a   Read full review...

 I would not shop here again

TigerDirect kept my order at "In Process - Your order is in process" for 2 weeks and when I called they said it was due to the item not being in stock! Um, can't they update the order status to something less misleading then?

They also told me that they had no plan of restocking this item! So why were they keeping my order "In Process" for 2 weeks then?

Finally, EBILLME withdrew the full amount 2 days after I placed the order, even though there was no stock! This is a joke of course, the tigerdirect representative said that's EBILLME's fault, which may be true - not sure.

But even ignoring the fact that they had charged me for more than 10 days without shipping the item, the fact that they didn't contact me when they knew the item wouldn't be restocked is totally unprofessional.

 I would not shop here again

Tiger Direct attempted to defraud me by advertising one item, but shipped me a different item of lesser value. Tiger Direct then attempted to convince me that these items were really  "all the same operating system". Using Amazon.com, I   Read full review...

 I would not shop here again

Ordered: Sony Vaio Laptop and a Laptop MouseOrdered date: 5/11/10Shipped date: 5/14/10Estimated date of arrival (What they said): 5/17/10I ordered a Sony Vaio laptop and a mouse for a total of $820 or so. I read that if i placed my   Read full review...

 I would not shop here again

My first review was too short, I guess. So here's a longer one! These folks are really helpful!  I had a terrible experience with CyberPower PC (avoid them!), so I decided to check out Tiger Direct. Placing the order online   Read full review...

 I would shop here again

I just bought a Mio M401 GPS, a universal hard case for the GPS, a GPS holder for the dash and a Transend 2 gig SD card for my camera. Recieved free shipping. Total price was $115 and change. Recieved it quickly and everything works great. I like Tiger Direct. I have ordered from them before and have never had any problems. A great place to order from.

 I would shop here again

My experience with tiger direct has been horrible.. I will just copy and paste the email i sent to them as it summarizes a week of stress and being put on hold. Hello, I recently purchased an expensive laptop from you guys and have been through   Read full review...

 I would not shop here again

When it comes to buying computer products, there are many stores to choose from: Newegg, Zipzoomfly, Ewiz, Staples, Bestbuy, and sooo many more. One store that I always go back to is TigerDirect. This is simply the best online retailer for computer   Read full review...

 I would shop here again

HORRIBLE! Bait and switch. On the website, TigerDirect stated they had a particular Yamaha receiver IN STOCK. However, they SWITCHED the receiver and gave me an inferior model and claimed it was the same.  TigerDirect did not even offer to give me anything else except a $20 credit for future purchases. I declined because I will NEVER buy from them again.

The customer service, while not rude, was not very cooperative or forth giving to fix the issue at hand.

I will NOT buy from them again.

 I would not shop here again

I bought this camera on black friday for $719 thinking that tiger direct would be a good website and they will honor their price protection guarantee as well look for a bargain in this tough times. In 3 days the price dropped to $699 and I called then   Read full review...

 I would not shop here again

I ordered some items from tigerdirect.com.  Their courier (UPS) claims through their tracking website that they were delivered tonight.  They were not.  A call to tigerdirect.com had me on hold for 15 minutes.  When I told them the problem, the person said that they would "put a trace" on the shipment, but it would take 8-10 business days!  They also accused me of trying to defraud them by lying about this problem.  In fact, when I spoke to the supervisor, he was even worse, citing his 15 years experience.  I guess his experience allows him to judge me a criminal by phone.  They were extremely recalcitrant about trying to track down my order promptly.  I believe that they are trying to defraud me.  Why should it take 8-10 business days to trace this problem?  I think the real reason is that they want to clear the credit card payment to ensure that they can say "sorry" later if the shipment cannot be found.  That's real sleazy.

 I would not shop here again

I have been a TD customer for several years without any problems until a strange thing happened:twice almost a year apart.I place an order, get the items. In the first incident I didn't realize until I received my credit card statement which   Read full review...

 I would not shop here again

I had an item in my shopping cart and was in the process of checking out when their web site let someone else buy the item even though it was in my cart! I made several calls to customer support, and they say that their system let's people steal from each other's cart. The people at TigerDirect and their parent company, Systemax, were very rude and could care less about my concern. Other websites have clearly stated policies in this regard: for example, that the item will stay in your cart for X minutes before it's allowed to return to inventory for others to purchase. With TigerDirect, they rely on chaos. Other sites have this figured out... TigerDirect should warn people about this problem in their web site!

 I would not shop here again

Tiger Direct won us over as a customer recently when they were having a sale on a number of products.  One of the products, and the one that we were looking to purchase from an online store, was the APC BB11 Replacement Battery Cartridge.  Now   Read full review...

 I would shop here again

I ordered a Home Theater system fully knowing how bad Tiger Direct's reputation was.  However, I thought, "They can't screw everyone, right?"  I quickly found out why Tiger Direct had such a bad reputation.The item description was   Read full review...

 I would not shop here again

Worst on-line retailer I ever saw.  I regularly order from the internet and have never had a problem.  I order a DS game for my son from Tiger direct.

The game came the case had no shrink wrap, had a posted with some return number and the games was missing.  I send it back and called customer service several times.  They keep telling me I didn't return the game so they can't exchanged it.  I explained on 4 separate occassion that it came empty. Still no game. 

If they can't make good on a 20 dollar game I can't see buying anything of substance from them.  Skip them they are theives.

 I would not shop here again

After an awful experience with a Gateway Computer purchased at Tiger Direct, Tiger Direct was wonderful about giving me a refund.  Gateway could learn a thing or twenty from Tiger Direct!!!

 I would shop here again