The Sportsman Guide

I used to order from these folks quite a bit.  Lately they are having some serious problems.  I placed an order with a coupon that they kept "backordering" until 8 months went by and then they simply cancelled it.  The same item was still listed in their catalogs the whole time.  When I called they said they could not get the product.  When I asked them why they still listed it on sale, they had no answer.  I think they did not want to sell it to me with the coupon so they kept pushing it back.  I guess the deal I got from them really was too good to be true.  They have lost my respect and business.

 I would not shop here again

Overall: Very pleased with products and customer serviceI'm surprised to see so many negative reviews of Sportsman's Guide here. I've ordered from them 6 times now over the last 14 months, and I've been nothing but pleased all around. The   Read full review...

 I would shop here again

Grandmother bought a bow from 16 yo son's Amazon wishlist. Sportsmans Guide sent the wrong handed bow, and said they would give him a credit in his account when they got it back. 2 mos later we write and ask what happened, the kid wants a bow, and they   Read full review...

 I would not shop here again

After having so many bad experiences with SG and then finding out I'm not the only one, I'm going to tell you some of what they've done to me. Bought 20 T-shirts in one order and all the tags on the back of the shirts where cut in half but still   Read full review...

 I would not shop here again

Order? What order? I ordered a jacket from Sportsman"s guide in August. It was listed as "In Stock." I received a backorder notice only after I got frustrated with no delivery after 3-4 weeks. Then, I was told it would ship in September. Nothing. I contacted Customer Service repeatedly and was told it would ship "soon." After three go-rounds I even asked the rep if I should give up. No help. I fell for it again when they said it would ship in October. Nothing again. Finally, they told me late November they weren't going to get any more jackets like this in stock. Did I mention they managed to deliver three catalogues successfully in the meantime? Did I mention that jacket is listed as "in stock" in all of them? Still is in their wesite, too. They are awful!

 I would not shop here again

SG sells outdoor equipment of all types - tents, boots, knives, gun parts, ammunition, and many other items. If you have any experience with Cabela's, then you have a pretty good idea of what SG's inventory is like. Prices for various calibers   Read full review...

 I would shop here again

I ordered a scope to be delivered next day air on Oct/ 22/ 2009 with a delivery date of Oct/ 23/ 2009 when U.P.S. showed up with out my package from Sportsman's Guide I called. After the conventional run a round I was allowed to speak to Nancy at ext.   Read full review...

 I would not shop here again

Cancelled an ammo order over the phone after 3 months of being on back order. I received a shipping notice 2 months later and called to see what it is that was going on and was told that had I never cancelled. Obviously I had no record since I did   Read full review...

 I would not shop here again

SCAM! They get you to sign up for the club for $30. It sounds like a good deal because you get an immediate discount, but THEN they restrict your purchase so that the only thing you can buy is the $30 club membership. The customer service lady laughed at me and said that they restricted the shipment so that they could collect $30 for doing nothing! I am calling my bank as I write this.

 I would not shop here again

This company sells a lot of cheap Chinese products, and their "Compare at" prices are greatly inflated.  I purchased a bench, which arrived damaged, in a box that was falling apart, poorly made with a very bad finish.  The damage was to a part   Read full review...

 I would not shop here again

Beware they never sent me the $10.00 off coupons with no minimum purchase that they promised when I agreed to become a buyers club member. They think they are smarter then the consumer and try to trick you by sending $$ off coupons with minimum purchase amounts that are available to all consumers not just buyers club members. When I canceled it they did not refund my money like they also promise. What a joke, try Cabelas they will bend over backwards for you. Even Gander is much better. Oh yeah if you go to their store you can not use your buyers club discount. What a deal

 I would not shop here again

This company sells a variety of items for outdoor enthusiasts, offering a "buyer's club" for which you get a disount on all items.  I think it costs about $30/yr to join.  I joined the buyer's club about 6 months ago on the advice of my cousin   Read full review...

 I would not shop here again

I've been shopping online at Sportsman's guide for about 4 years, and have had very good experiences with them most of the time. I shop there mostly for apparel, especially military surplus. My latest purchases have been 2 wool sweaters made in the   Read full review...

 I would shop here again

I purchased a club membership for $30 to receive a discount of 5% to 10% on my purchases for a period of one year.   Over the course of three months, I placed three orders for various items.   My third order was a large order for   Read full review...

 I would not shop here again

Odered a pair of waders on September 16th, and was promised a 4 to 7 day delivery. After two weeks I hadn't recieved anything, or any notice, so I called them. I was told that the item was on backorder and would ship the next day. Waited another week or so, and still no response so I called again. After being transferred three times I was finally told that my address didn't match the credit card so the order was not filled. They charged my card alright, but just wouldn't send the merchandise. The attendant said they called me and sent email, but it's amazing how I didn't recieve either. After a very short discussion with this very short customer service attendant I asked for my money back. I won't ever shop here again, and I don't recommend you do either. Their main priority seems to be getting your money into their account. Anything beyond that doesn't much matter.

 I would not shop here again

Sportsman's is the worst buying experience I've had. The online site is not functional, the customer service is worse than rude, they lied to me, blamed me for the company's poor site performance and then tried to stiff me with charges for a product I   Read full review...

 I would not shop here again

This company has an interesting practice. When they receive the order, they quickly send the shipping information to the shipper, but then they don't ship right away. In fact in my case, they took 5 days to actually ship the product. I was so impressed when I got a tracking number the day after I ordered the product. But 5 days later it finally showed up as having been picked up by UPS.

To add insult to injury, their customer service department claimed it was a tracking issue with UPS and that the package was enroute even though it wasn't showing up in the tracking info. This was a total lie.

All I'm saying is, don't expect anything fast and don't expect honesty from the CS department.

 I would not shop here again

Generally a good experience.

HOWEVER - be aware that SG has very poor size classifications for their clothing - ESPECIALLY foreign clothing. "Mediums" are SMALL, "Larges" are MEDIUM. And they will demand that YOU pay return shipping on anything under $15.

 I would not shop here again

Thirty years ago, when the internet hadn't even gone public yet, Gary Olen had an idea. An idea that mirrored the idea of the guy who started "Pic n' Save" - now called "Big Lots" - Gary has better quality merchandise though. The idea of -   Read full review...

 I would shop here again

Sportsman's Guide shipped all of my items the day they received my payment! Delivery was a bit slow since they use UPS Ground. My orders were always accurately filled. They used large boxes, perhaps larger than necessary, but packing materials filled the voids and protected the items. The customer service department is diligent. One or my orders was to be shipped to an address other than my billing address, and customer service staff called me to confirm. Overall I'm very pleased with Sportsman's Guide. Update -- I also purchase from Bargain Outfitters, which appears to be a mirror site at the same location, selling the same or similar items. I'm as satisfied with Bargain Outfitters as I am with Sportsman's Guide. I highly recommend both of them.

 I would shop here again

Recently I was going to order several items from SG so I went to the web site and started entering product codes. These seem to have 2 parts. The first is the catalog code while the second is the item number. I just entered the item number. The site   Read full review...

 I would not shop here again

After being a Buyer's Club Member and customer for almost three years and sailing through a few small glitches, I've discovered the The Sportsman's Guide needs to read a Customer Service Guide written by someone who knows what customer service really   Read full review...

 I would not shop here again

I have ordered many of times from this store and have never had the first problem, The customer service is very fast to help you with any order problems you shall have, And the shipping is fast also, everything I got from them was as ordered.No problems here.

 I would shop here again

I have been a customer of Sportsman Guide for a few years now, and have ALWAYS received exactly what I ordered. It has always arrived in excellent condition, and usually sooner than expected.I have only had to return one item,and that was for size, and my refund was received promptly. The prices are excellent also.

 I would shop here again

There are three major hunting supply stores in my area, sadly none of them have the types of arrows that I am looking for when deer season rolls around. Either they are out of stock, have a ton of people waiting for them or just don't carry them.   Read full review...

 I would shop here again

I bought a pair of Hi-Tec Sierra hiking boots after checking several outlets for price. Sportsman's Guide was the least expensive, by far. The boots arrived quickly and were exactly as advertised. I will definitely shop there in the future. The prices are right and the service was outstanding.

 I would shop here again

They should call it; The Outdoorsman's Guide. If it's got anything to do with the out of doors, this catalog covers it.
I've found prices on Tents, Sleeping Bags and Sleeping Mats, and Lanterns to be EXCEPTIONAL. If there was a wrinkle, Customer Service took care of me IMMEDIATELY. In fact, in my last order a piece came thru broken. I called Customer Service, figuring they would want me to ship the whole mess back. WELL- with a, "Can you hold please", I was told replacement part would be sent out immediately. You just can't get any better than the Guide. In fact, if someone out there has a better discount sporting goods supplier, PLEASE LET ME KNOW.
Thank you -
art_babiak@yahoo.com

 I would shop here again

I just placed an order with them, and haven't received anything, but I wanted to say that the Customer Service person who handled my order was RUDE. For the record- I'm a broke college girl, and have worked in call centers. I am unfailingly polite to   Read full review...

 I would not shop here again

I have bought from Sportsman's Guide for many years, and have never had a bad experience. They have a large selection of many kinds of things, outdoor & indoor, and at great prices! Their shipping is reasonable and timely. I have never had a problem with any of my orders.

 I would shop here again

I really hate writing negative reviews, but for the sake of warning others, I really feel it is important. However, while my instinct is to rate them as poorly as possible, my heart says to be fair concerning their better qualities. As I've   Read full review...

 I would not shop here again

Has been acceptable in the past, but this time ended offer earlier than stated which cost me $25, would NOT do anything to rectify. Also, charged more to my card than the order total was... apparently they offer shipping credit for lightweight items, and figure it into the total you see on screen and on the email receipt, but charge your card as if you didn't get the credit. They've lost my business.

 I would not shop here again

Overall very good. Once ordered ammunition shown on website as 50 rounds per box but received 20 round boxes. They explained it was an error & offered to refund or I kept them & got a $15 store credit.

 I would shop here again

WARNING: Sportsman's Guide is obviously NOT trustworthy. I ordered a pair of boots and paid $33 dollars to have them overnighted. The overnight shipping a quarter the price of the boots!! Even though I gave them my correct address, they sent the boots to the wrong place. I called customer service and the rep straight out LIED saying that I didn't enter my address or that the computer didn't pick it up. I have my emailed reciept as PROOF that I did send my correct address. I am sending them an email right now and calling them again to demand that my shipping cost be refunded in full. Will keep you posted....

 I would not shop here again

POOR customer Services and shipping. Last 2 orders to 21 days and 12 days and still waiting; order web site states 3-7 day shipping. Called customer service and told it will show up just wait!!!! this used to be a good CO but these current customer service and shipping issue not worth the headache


 I would not shop here again

You are in Canada? Don't bother with Sportsman's Guide. Shipping costs are too steep for me!

After placing an order, proceeding thru their checkout,and paying their requested shipping charges, including the $10.00 surcharge they asked for because of Canadian delivery, I received an email confirming my order.

The next day I received another email demanding an additional amount of $33.00.

This additional charge, they said, was for a "high value" order, and because it was to be shipped to Canada. They were aware of the value of the item,(less than $200.00) and the shipping location at their checkout, but failed to mention these "Canadian Shipping" costs at checkout time.

Once checkout was completed where I gave my charge card details, and I have an order acknowledgment in my email, I thought we had struck a deal. Not so! They did not agree, and would not budge on my complaints. They canceled the order when I would not authorize further funds.

 I would not shop here again

I'd been a satisfied customer of Sportsman's Guide since they first started catalog sales in the 1980s, and had recommended their products without reservation. But after recently being treated by them to the most boldfaced "bait and switch" scheme I've   Read full review...

 I would not shop here again

I've ordered several items from them past few years, and always got extraordinary delivery time. Quality has been excellent. Once something was backordered, due to be shipped certain date, and sure enought, that's the day it was shipped. I was very happy and impressed.

 I would shop here again

I have been a Buyer's Club member for years with Sportsman's Guide and the saving and service are beyond belief.

 I would shop here again

I have bought from Sportmans Guide many times and have found fair prices and fast delivery. I have never had any problems with the company or their products.

 I would shop here again

I've been shopping thru their catalog and online for years. Their products are top notch, especially their Guide Gear brand, and their customer service is excellent, always friendly and ready to help. In one instance, a pair of overalls I had just received teared while I was wearing them. I called and they sent a replacement pair that day and told me to keep the ripped pair.

 I would shop here again