Target

Target
 
Average Rating: 2.21/5.0 store rating
Customer Service 3
On-Time Delivery 4
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Horrible! Never order online again!

by m42an, February 21, 2014
Never order online with Target!  My ipad order has not arrived 2 days beyond the promised maximum delivery date.  And now they  have to research the status of delivery, which may take another 5-7 days before they report back to me on what happened.  Meantime, they have my $700+ already in their pockets and nothing for me!  Purely deceptive.  Will never trust Target ever again!

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

Target makes mistakes but customer pays

by musinsusan, February 10, 2014
I ordered something off a registry and the item was not removed from the registry and therefore another purchaser also bought the item.  When I went to return my item because the recipient kept the duplicate, Target refused to refund the exorbitant shipping charges.  I was treated quite rudely by the Target.com staff.  I had also purchased a warranty for the item which never arrived.  Supposedly it was supposed to arrive via email, and they charged shipping charges for that as well.  I've never heard of shipping charges for email.  I will never shop online with Target again nor in their stores.  The customer  service is terrible and they just want your money.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Absolutely unacceptable. Worse online experience ever

by rooster56, January 2, 2014
I would suggest that you NEVER order anything online from Target.  I ordered two books in November for Christmas gifts.  They were in stock, and December 15th I still had not received.  I called, and was promised one of the books would be delivered by Christmas, it's January 2nd and I still have not received anything, not even an e-mail advising me of status.  Never again.  I order online all the time with no problems from a variety of businesses.  I don't know what their problem is, but they need to review their processes and completely rewrite.  Horrible, horrible service. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

the worst online store by far

by irockmn, December 5, 2013
Ordered a pricy digital camera off of target.com for cyber monday its now thursday night and  it hasn't been shipped yet. Never will again will I buy anything off their site~! Their site makes you enter in your credit card info, before you even know how much the shipping costs...terrible~! Chatted online to two of their different repsentatives and all they could say was "your item is in process" like what does that mean? I want to know when my item will be shipped? and why it hasn't been shipped yet? after all i paid for shipping and expect it to be shipped that day if not the next.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

not very good

by tonidesign, November 2, 2013
My gift card order has still not arrived. It was ordered on the 26th and was estimated to arrive10/30 and it still didn't arrive on 11/2-This is the second time it has happened. It's a seasonal gift card. What does it take to put it in an envelope and send, which they charge $1.95. I won't be using them again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I was attempting to purchase over $1000.00 in baby gear and patio furniture through Target. All items were advertised as going on sale on 7-3-13 with the sale lasting for three days.  I placed a $450 stroller, $100 play-pen, $300 patio set and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Very disapointing

by roxy787, February 20, 2013
I placed an order and wrote my friend's old address as the delivery address. When my friend told me the address was incorrect I quickly called their customer service to make the changes. This was approximately 45 minutes after placing the order. According to their policy changes cannot be made after 30 minutes. How is it possible that in 24 hrs there is nothing they cannot do to help you if you don't call within 30 mins. The person over the phone told me that he would place a request to cancel the order. I asked him how would I know the outcome of that request, he said it will be emailed to you. I was never contacted and the package was delivered. I lost my money. I called a few days later and found out that the package was delivered. The preson said that I could have called the carrier to ask them to change the address. I didn't obviously think of that myslef since this has never happened to me before. The first person to help me when I called 45 mins later could have told me that this was an option. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Do NOT order a Christmas gift on target.com unless you want your child to know what they're getting!  I ordered a  motor scooter.  Before ordering, I attempted to call and ask a few questions.  The order line was so busy that I was   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Awful, Awful, Awful!!

by anonymous57, December 10, 2012
Awful customer service. I ordered some stuff online - received 2 products in the wrong size and 1 which stated 100% cotton online but was in reality a mix of synthetic fabrics and cotton on the label. One dress with the wrong size was not even reflected on the receipt or on their system so I could not return it.

Called customer service and the person could barely understand what I was saying.

Will never order online from Target again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
DO NOT ORDER FROM TARGET.COM!!!  After reading these reviews, I have concluded that Target.com has a major problem with their customer service.  Many of these reviews relay situations very similar to what I have experienced, not once, but   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I did two purchases through Target online a day apart from each other; I opted for the "click and collect" option. First of all it took far too long to be ready for collection, i received an e-mail to say i had to contact the store to arrange collection   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

BEWARE...DO NOT ORDER FROM TARGET.COM

by shann12, November 30, 2012
I placed an order online for multiple items.  However, only 2 of the items shipped the next day (in which I am still waiting to receive).  Then, 4 days later, I received an E-mail from Target saying that the other items have been delayed and it will take almost 2 weeks for the items to be shipped.  All in all, it will be 3 weeks.  I contacted customer service, to cancel the rest of my order because of the long shipment time.  The Customer service agent stated that he could not cancel the order because once the order is placed, you have 30 minutes to cancel it and if not, then the order is locked into their system.  I asked why was it taking so long for the items to be shipped?  The Customer Service agent came back on the phone and gave some bull story about there are lots of reasons, that it could be weather, etc. 

This is a warning to everyone...DO NOT BUY ANYTHING FROM TARGET.COM...

or you will get screwed.  I'm still waiting for my order.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
bought a 5 piece outdoor patio set from target .com .looked very nice in picture .they said would be dileverd on 10/31 /12 did not get delevery till 11/02/12 ? package came from a outside delivery service based 70 miles away said the only reason was late   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Dont buy from Target.com!!!

by smcng12, September 19, 2012
DONT use your paypal to make a purchase at Target.com!  Should you need to return something or SHOULD THEY SEND YOU AN ITEM YOU DIDNT ORDER and not the item you ordered they still keep your money!  All they will offer you in return is a Target gift card.  They will not simply credit your card or paypal account back like ANY OTHER COMPANY would!  I will NEVER purchase from target.com again!  HORRIBLE EXPERIENCE!  Waited on hold for customer service for over 6 minutes and then again for another 10 to speak with a "supervisor" who explained they are working on the issue apparently (not sure I believe her) and that there is a disclaimer which was not there when I purchased through paypal.  On top of that their packing slip says nothing of this nature but gives a "our promise to you" statement which describes more convenient ways of returning...not quite convenient at all!  Waste of over an hour of my time dealing with this crap!  They couldnt pay me at this point to shop online at TARGET.COM!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Hard to contact & deal with customer service

by olenorsk, August 31, 2012
I ordered a gift card for someone but had it sent to the wrong email address - my mistake. However, I found it almost impossible to find a way to deal with customer service to correct the problem. Target makes it very easy to order, butvery  difficult to contact them to change the order after the fact. In my opinon this sort of thing should be easy and seamless in today's world!

Once I finally got in contact it took about 20 minutes dealing with someone very difficult to understand to get things straightened out. I think I've learned my lesson with Target until they get a lot more user friendly! 

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Definitely not interested in retaining customers by providing quality customer service

by stephchia, August 23, 2012
I will never order from Target.com again. I was notified this morning - the day of expedited delivery I requested and paid for - that my order was delayed until next week. When I called to cancel the order, because I need the item today and now have to make time to get to a store anyway, I was told that the online system can only cancel an order 30 minutes after placement, nor can Target guarantee that the expedited shipping - which no longer applies - will be credited to my account. So, to recap: no order, no cancellation, no refund guarantee. I will stick with Amazon.com in the future.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
A simple attempt to have a gift card emailed, one of the two ways they send gift cards,  turned into a shopping nightmare. No service; "No ma'am, we can't help you," "No ma'am, we don't do that," no ma'am you cannot cancel the transaction."  I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Target.com does not give refunds when Paypal is used.

by gooddayz, July 23, 2012
I purchased a computer desk for my business from Target.com.  In putting it together, I discovered that it was damaged.  I called customer service and was told to take it back to a store and I would get a refund.  It was partially put together and I had to get help to get it into the store.  The transaction seemed to go well until I was told that, because I used Paypal to pay for my purchase, I would only get a gift card... not a refund.  There was no disclaimer on the Target.com website to inform customers of this issue.  I have made quite a few online purchases using Paypal and have also returned some of these purchases and have NEVER experienced this.  Customers need to be informed if they cannot get a refund when using Paypal at Target.com.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Lied about free shipping

by tumak, July 2, 2012
Shopping.com states that I would get free shipping. Didn't happen and after reading all the other negative comments about Target online, I'm afraid to shop there.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Very dissapointed with Target cancel policy

by shopperpa, June 26, 2012
I order an item and seleceted "premium" shipping (quite costly) so that I would have it before I went on vacation.  One hour after I placed the order, I received a message stating that the shipping date had change and the item would be delivered while I was away.  I tried to cancel but Customer Service said I only had 30 minutes to do so, even though I was not informed of the change in shipping for over an hour!  Only way to cancel after 30 minutes is to refuse shipment; however, I won't be here when the product is delivered. Do not shop at Target online!  I buy almost everything online and I have never dealt with a less customer-friendly site!!!!!  Also, this caused me to search for the same item elsewhere and I found it on Amazon for $25 less plus free shipping.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

worse shopping experience ever

by janders01, June 19, 2012
target sucks.. ordered a potable grill it never arrived. called cs sat on the phone finally found it was damaged and sent back to target indiana. had to call 2 times again had to wait for it to arrive in indiana. then because i paid paypal i can only get a gift card for $100. now have to wait 7-10 days to receive that in the mail.. ordered on the 10th its already the 19th. no item no money. will never use them again! and everyone shpuld be aware how target online works.. do not buy from them

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

terrible customer service policies

by sunnypam, June 13, 2012
I was sent the wrong merchandise that was ordered online. They expect me to pack up this heavy package (I can't lift it) and drive it to a UPS center.  I do not have a UPS Center in my town and I feel that they should pick the package up.  If I wanted to drive around, I would've gone to the store that was the reason for online shopping.  I shouldn't have to use my gas to take care of their problem.  I will never give Target another dime.  They have lost a customer.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Appalling!

by chanelmichele, June 10, 2012
Target.com is appalling!  I was warned not to create a wedding registry but went against the advice of friends...lesson learned.  A gift was sent and was supposed to have 2 items, well 1 item was missing.  I called and after two hours on the phone I learned the only solution is to re-order the item, re-pay for shipping and tax, oh and wait 5 days to receive my electronic refund.  I was also hung up on and never called back after speaking with one phone rep for 30 minutes.  I will NEVER shop or register with Target.com again.  This experience was HORRID!          

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I should've listened to my inner shoper, which said buying online is a bad idea. I couldn't wait to get this lamp, and when put together we found it was missing one of the floor pads - the rubber grip that goes on the bottom to keep the lamp from   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

An exercise in frustration

by rosieinca, March 21, 2012
VERY unsatisfactory experience with Target.com. Tried twice yest. to place an order online; website just said "Let's try this again." When I called the customer service dept. on the phone, I was told that the site was updating and I should try again in a couple of hours. I tried again today and got the same message, so I called the customer service dept. so they could complete my order. (When I told the rep I'd had trouble with the website, he advised me to try Chrome or Firefox -- the very browsers I'd been using). I had to give my credit card number twice, as I was not given the opportunity to include a gift message the first time and the order had to be edited. A website is supposed to be a streamlined experience, superior to phone ordering. All it did for me was add to frustration by making me repeat the ordering info and taking up more of my time. No real explanation or consideration for my unsatisfactory experience was offered.
When I tried to send this feedback to their site, it rejected it by replying "Please write less than 100 words."

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Yesterday I ordered an item which during the check out, the process stated that the item should arrive between Wed-Fri so I thought ok. Should be alright since I need the item on Sat. Then an hour later I got an email saying that the item is going to be   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Never Again

by bepal, February 19, 2012
my daughter registered for wedding gifts at her near-by Target store - no assistance from staff , scanner quit working half way through, when she got home she found that alot of the items were not available in store or on line - but that does not appear   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

HORRIBLE

by kirkmb, February 7, 2012
First time ordering from target online.  Spent $150 and they sent me the wrong item (valued at $110).   Called customer service.  No answer.  Put on hold and it is silent so you don't know if you are actualling holding.  Been on the phone for 15-20 minutes now.  Thanks for nothing you rat bastar$%s!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Today I found out that there was a fraudulent charge made at Target using one of my credit cards. I seldom use the card but did use it back in December 2011 to make a purchase from Target online. I reported the charge and cancelled the card with my   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Website sucks

by myopinion26, December 30, 2011
Shopping at an actual Target store it great, however, shopping online is the worst experience ever.  They seriously need to redo their website.  I'm taking off my baby registry and will never buy online again from Target.  So slow, won't load properly, broken links, list goes on and on.....

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

HORRIFIC!!!!!!

by suthernbelle, December 28, 2011
I ordered a fire pit that was receieved damaged.  When I called customer service that is actually located in the philippines, the manager argued and hung up on me.  I tried to call back and another was rude and wouldn't help.  Target can you please hire USA workers for customer representative jobs?????  There are lots of people looking for work!!!  Then, we can understand them at least and they won't hang up on us just because they think they can!!!  Don't order from Target Online!!!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
I placed an order for multiple items at Target.com, spent $200 total.  One of the items was an xbox game which was on sale for $39.99 (orig $49.99).  The items in my order were all shipped seperately and this was the first item to arrive.   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

40 day expected delivery time and horrible response by cust service

by brez9911, December 17, 2011
Placed a 2 item order on Dec 1 st.  Received an email today (dec17) that one item is cancelled and the 2nd won't be delivered until Jan10th!  Called customer service and was told their system was updating and to please call back in 30 minutes (its currently 12:30 am)!!!!

For a large established company they certainly don't have their act together for online ordering.  The kicker is that the price dropped on each item by $50 two days after I ordered. I sent two separate emails on the price change and received no response to either.  

I expected better from Target. They shouldn't have an online site that appears professional and well managed when that is definitely not the case. 

The website says that any changes to the order will be communicated with details on the change via email. The email sent to me only stated that one item was cancelled. I don't know why as that definitely wasn't communicated in the email nor online in the order info when I looked it up. 

I will never order from them again!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

TARGET.COM NEVER DELIVERED

by storck01, December 16, 2011
DON'T BUY FROM TARGET.COM--I bought a GPS on cyber Monday.  It was to be shipped UPS.  UPS for some unknown reason delivered it to the local post office.  I have recieved several other packages from UPS directly at my residence.  The local post office cannot find it and advised me that when a shipnment is recieved from UPS it is signed for in bulk and therefor hard to track.  Through 5 hours of investigation and phone calls to UPS, the local post office and Target called Target.com customer service.  I spoke to the 3 supervisors to suposedly get to the lead supervisor.  Being that they no longer had the GPS I ordered in stock, she offered me a full refund or a mere 10% discount on the newer model.  This newer model was 3 times the price and was not on sale.  After explaining to her how much time and effort I had spent and that her offer was not acceptable to me she got very rude.  VERY DISSAPOINTING SERVICE!!!!!!!!!!!!!1

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Worst store ever

by xmirage2kx, December 13, 2011
Worst Store I have ever bought online from. I ordered an INSTOCK movie on November 10 2011; it was supposed to be to me within 10 days. After that date has come and gone and several emails later I was told it would arrive no later than December   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Terrible

by focusshopper, December 8, 2011
I ordered a $107 toy and was charged shipping, when I shouldn't have as it was over the $50 required amount to get everyday free shipping. The total during check out didn't even reflect the shipping charge until after I had completed the sale! I called   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

AWFULL!

by stamey28761, December 4, 2011
I will never order from Target again. My order was shipped to the wrong address. I tried to reorder, and they would not me send another order. They would not credit my charge card BACK THE FULL AMOUN. Instead, sent me a ecard for tax and shipping. I have to print this off and take it to a store over 50 miles away ,then see a store clerk for a gift card. It was only $7. I was on the phone over and hour to get this. He asked for my order # 6 times and was placed on hold 4 times.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Hey everyone,I am not usually one to get on a soap box and rant.  There are to many people that do this all the time.  But, here it goes, . .. . I ordered some clothing items from Target Online, got a good price, free shipping,   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

bad target experience!

by ozc123, December 1, 2011
Here is what just happenned: I saw this camera on the website for $99.99 and it was available in the store fayetville syracuse. I went to the store and ask for the camera. They told me that store price is $199.99 and they dont want to match the price. Then I called costumer service and explained that it has different store price and he made me  wait for a couple of minute and turned back me and  told that it is 199.99 online price. In few minutes he raised the online price  from 99.99 to 199.99 and lied to me. This was not I expected from such a big chain store. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 
Only shop at Target.com if you have enough money in your account for them to charge you TWICE for the total amount. I placed an order for $252 and they charged me double, equalling to 504.32. One total charge and then small charges for each package when   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating

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