SwimOutlet.com

SwimOutlet.com
 
Average Rating: 4.57/5.0 store rating
Customer Service 3
On-Time Delivery 3
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Excellent, so glad your reps have authority to do what's right.

by demlad, September 23, 2013
My first purchase went well, came promptly, etc., however, the item did not fit a chest size that it claimed.  I contacted them through live chat and was able to exchange it for the next size up, no cost for shipping on the return or the new item.  All done in less than 2 minutes!!  Thanks so much!!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Not recommended - Expensive return policy

by andiedji, September 10, 2013
The size stated on the site were wrong. The bathing suit I got was not the size stated in the sizing info. Taxes and shipping came to 25$. These are not refundable.... yes swimoutlet does not return taxes paid when returning an item !!! return cost 10 $. Total amount lost with a bathing suit purchase on this site after returning a 35 $ bathing suit : 35$. If I don't return it : total lost is : 60$. In either case very bad return/exchange policy. I do not recommend candian customers buy from this site.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
My daughter’s passion is swimming. Because we do not have any local swim stores I order almost everything she needs online at SwimOutlet.com What They Sell SwimOutlet.com sells everything related to water sports. You will find   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Irregular merchandise and poor customer service

by swimtaxi, January 14, 2013
I ordered Speedo warm-up pants and received irregular merchandise. The bottom of the zippered back pocket was sewn into the waistband and couldn't be separated from it without ripping out part of the waistband. Spoke to a customer service rep who said policy was to refund the merchandise cost only, not shipping either to or from for returns even if the merchandise was defective. Said that irregular merchandise wasn't their fault but Speedo's.  SwimOutlet doesn't open sealed merchandise from the manufacturer to check for problems. Offered credit toward shipping only if I ordered replacement pants. My child needed the pants for a meet that already happened so I said "no" and ended the call. I then called back and spoke to a supervisor. I was given shipping label info to ship the pants back w/o charge and was refunded the cost of the pants, but I'm still out the initial shipping cost. Took two phone calls to get partial satisfaction. SwimOutlet.com would have received a glowing review from me before this order. Not the same company it was a few years ago.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Awful customer service. Avoid this merchant.

by gtvalfa, November 23, 2012
Products seem nice & ordering easy.  Quick shipping.  BUT CUSTOMER SERVICE JUST PLAIN TERRIBLE.  I will never order from them again; neither should anyone else.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

RIPPED OFF!

by dboltz, November 16, 2012
Back in July I purchased an Olympic-style black and gold swim bag for my daughter.  I spent approx. $55.00.  A few weeks ago the zipper began to rip, and now it is completely off the track and ruined.  When I called the company, they offered me a whopping $8.50 to replace the zipper.  I don't even think I can replace a pants' zipper for this price.  I am highly dissatisfied with this company, won't shop through them again, and do NOT recommend them.   I swear the rep promised me a 50% discount but then came back and said I could only have 15%.  I feel very ripped off by this company.  If you spend $55 on a swim bag that your child has used about 10 times, there is no excuse for the zipper breaking completely off the track!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

good

by SwimOutlet.com Shopper, September 18, 2012
good

  I would shop here again
Overall Rating: 4/5.0 store rating
 

so convenient

by SwimOutlet.com Shopper, September 6, 2012
so convenient

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Awesome customer service in the past,...

by SwimOutlet.com Shopper, September 6, 2012
Awesome customer service in the past, great prices, and on time delivery from my experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very easy to find mastectomy suits....

by SwimOutlet.com Shopper, September 5, 2012
Very easy to find mastectomy suits. Nice fit too.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I ordered some swim shorts and they...

by SwimOutlet.com Shopper, September 5, 2012
I ordered some swim shorts and they were too big. I emailed Swimoutlet and was easily informed of the steps to take to return my product and get an exchange for a smaller size. Very good experience!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good

by SwimOutlet.com Shopper, September 5, 2012
good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

First time I have used Swim Outlet and...

by SwimOutlet.com Shopper, September 4, 2012
First time I have used Swim Outlet and I was very impressed with the quality of the product.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Love the top. I apparently misread the...

by SwimOutlet.com Shopper, September 2, 2012
Love the top. I apparently misread the order though--I thought it also included the bottom to the set, but they were not sent.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

very good.

by SwimOutlet.com Shopper, September 1, 2012
very good.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Swim Outlet has a very large inventory...

by SwimOutlet.com Shopper, September 1, 2012
Swim Outlet has a very large inventory and I appreciated all the choices offered. It was easy to use their website to shop for the items I needed. I have purchased swimwear from them before and their service has always been excellent.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Tracking number given never worked, had...

by SwimOutlet.com Shopper, September 1, 2012
Tracking number given never worked, had to call to find out when item would come in

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Plan to buy any future items concerning...

by SwimOutlet.com Shopper, August 29, 2012
Plan to buy any future items concerning swimming at SwimOutlet.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Merchandise arrived quickly, exactly as...

by SwimOutlet.com Shopper, August 29, 2012
Merchandise arrived quickly, exactly as ordered

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I would shop again with SwimOutlet, the...

by SwimOutlet.com Shopper, August 28, 2012
I would shop again with SwimOutlet, the products I ordered were new; good condition and quality product.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I swim indoors year round and have a...

by SwimOutlet.com Shopper, August 27, 2012
I swim indoors year round and have a hard time finding swim wear out of season in my sizes, so far so good

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I was able to find the item that I was...

by SwimOutlet.com Shopper, August 27, 2012
I was able to find the item that I was looking for fairly easily, so it was a rewarding experience for me. I did not need a phone call, nor did I receive a purchase rebate, but none was expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

many items not available in my size...

by SwimOutlet.com Shopper, August 26, 2012
many items not available in my size which is the most common mens size 34 and should be present in high voliume!!!!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Good buying experience. Shoes were too...

by SwimOutlet.com Shopper, August 25, 2012
Good buying experience. Shoes were too small and had to return them.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent service, easy to use web...

by SwimOutlet.com Shopper, August 24, 2012
Excellent service, easy to use web site, great results.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Love this site. So easy to navigate...

by SwimOutlet.com Shopper, August 22, 2012
Love this site. So easy to navigate and purchase the swimwear I want. No settling for what's on the rack.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

the bathing suits were too small....

by SwimOutlet.com Shopper, August 22, 2012
the bathing suits were too small. received a refund minus shipping...... Not Happy

  I would shop here again
Overall Rating: 3/5.0 store rating
 

No complaints, everything went smoothly!

by SwimOutlet.com Shopper, August 21, 2012
No complaints, everything went smoothly!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Swim Outlet gives quick reliable...

by SwimOutlet.com Shopper, August 19, 2012
Swim Outlet gives quick reliable service for a great price. Shipping is reasonable and quick.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

It took a little longer than I expected...

by SwimOutlet.com Shopper, August 18, 2012
It took a little longer than I expected for the package to arrive but the product is great and I would shop here again.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Delivery of product was slow.

by SwimOutlet.com Shopper, August 17, 2012
Delivery of product was slow.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Great selection of caps. Also they...

by SwimOutlet.com Shopper, August 16, 2012
Great selection of caps. Also they had the Krinkle fabric suits I have been looking for. They wear like iron. Very pleased.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Always a great experience!

by SwimOutlet.com Shopper, August 16, 2012
Always a great experience!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

as expected

by SwimOutlet.com Shopper, August 16, 2012
as expected

  I would shop here again
Overall Rating: 4/5.0 store rating
 

the SwimOulet have been buying for long...

by SwimOutlet.com Shopper, August 15, 2012
the SwimOulet have been buying for long time,always I find the things that I need.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good quality of merchandise

by SwimOutlet.com Shopper, August 15, 2012
good quality of merchandise

  I would shop here again
Overall Rating: 5/5.0 store rating
 

love the shoes thank-you

by SwimOutlet.com Shopper, August 15, 2012
love the shoes thank-you

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The item I selected was suggested to me...

by SwimOutlet.com Shopper, August 14, 2012
The item I selected was suggested to me by our aqua instructor. Order was processed and shipped the same day I ordered. Everything arrived very nicely packed. I would definitely order from them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent website. Super fast delivery....

by SwimOutlet.com Shopper, August 13, 2012
Excellent website. Super fast delivery. Products as described. Good vendor

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I am always satisfied with my...

by SwimOutlet.com Shopper, August 13, 2012
I am always satisfied with my experiences on Swimoutlet.com. Great customer service (if needed), good quality suits, great prices and fast delivery.

  I would shop here again
Overall Rating: 5/5.0 store rating

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