Sweetwater

"Sweetwater" has gone sour. They used to be a Trusted source of music gear. Now they have poor customer support, while keeping the Propaganda Machine going by printing only good reviews at their web site.
If you submit a complaint of any kind in a product review, they won't print it.
I was sent to a manufacturer's web site for customer service on something I bought from them.
That's not customer service. I can do that myself.
And when I submitted a review describing the experience, they blocked it.
Furthermore, once you DARE to complain, they Block you from communicating with them through their web site.
They actually BLACK LIST customers who complain about bad service!
I guess they really don't want to keep any customers.

 I would not shop here again

I had no problems with Sweetwater. I got my order in a timely manner and was happy with the careful packaging. My sales engineer was helpful and I liked the idea of having a familiar person to contact if I needed anything. Receiving a phone call to "confirm my address" and find out how I'd heard about Sweetwater felt a mite invasive and unnecessary to me, but not so much that I would give them a bad review for it. I haven't been harrassed by phone calls or further promtings to buy stuff, like I have read about in some reviews. Hopefully that doesn't happen.

After reading some of the more negative reviews, I am not quite as enthusiastic about Sweetwater as I originally was, but I would still consider ordering from them again, since I personally had no problems.

 I would shop here again

Stay away from Sweetwater-Gearnuts as they will not approve anybody for their pay plans. I was instantly approved to buy a $500 guitar from zzounds and am enjoying very much. I saw that Gearnuts-Sweetwater also has a pan play. I went to purchase a $60 audio interface from Gearnuts and gave them $30 up front for their first payment and processing fee. They checked my credit and denied my purchase. They don't want your business unless you make 25 million dollars a year.

 I would not shop here again

The idiots sent an order that I cancelled before they even had the product in stock, and then they had the nerve to charge me a restocking fee. Furthermore, upon cancelling my order, they told me that I would not likely find the product elsewhere yet since it was so new. I did find the product elsewhere and wanted it more quickly; hence the cancellation with Sweetwater. Even after receiving the response to my cancellation they sent the cancelled product anyway and never fully refunded my money. Sweetwater is Sour. Stick with Musician's Friend, American Musical Supply, or support your local brick and mortar store, but steer clear of Sweatwater!

 I would not shop here again

All I did was buy an inexpensive piece of Toontrack software, and got "harassed" for about a year following that purchase. Sweetwater kept using the "we're just calling to make sure you haven't had any problems with your software" ploy. In fact I believe they called me about 10 minutes after I completed the online purchase. It's kind of an online version of the way local music stores were in the eighties.
I won't buy from Sweetwater again unless they have something that I can't get anywhere else, and I purchase a throw away Bat (Sweetwater) Phone  first so they can never call me again.

 I would not shop here again

Have ordered from Sweetwater a number of times and each experience is the same, excellent.  The first order was a few years ago and after the order was place the Customer Service rep called because there was a deal that would save me money and   Read full review...

 I would shop here again

   Sweetwater gets a lot of rave reviews online but I was disappointed with their Customer Service.      If you are unfamiliar with Sweetwater the experience will be a new one. They set you up with a person to   Read full review...

 I would not shop here again

SweetWater has a total lack of common sense business model, and therefore consequently financially hurts the company, due to SPECIFIC business practices adopted by Sweetwater

Sweetwater is willing to lose $500.00 usd or more sales orders, if there's an event where the bank card address and shipping address are different

yes, that's right, pretty ridiculous, and definately a lack of common sense

for instance:
so if you want to send something to your cousin in New York and you live in California,

you can't do it, UNLESS you are willing to put that address on your credit card,

thereby SIGNIFICANTLY INCONVENIENCING the customer to contact his/her bank credit card division

Sweetwater FULLY DEMANDS that a customer, who has plenty of funds in account, and can VERIFY account information and that the card is a non-expired card

expects that the customer contact their bank, and make ADJUSTMENTS to their credit card to complete sale

just ridiculous,

go to musicians friend &/or guitar center and don't deal with these clowns(as those companies don't have such ridiculous requirements)

 I would not shop here again

Very aggressive sales department. I will not buy from them again simply for this reason. Once you give them your phone number they will call you and try to sell you more stuff.

 I would not shop here again

After I placed my order, they actually called me to confirm- very rare in the age of computers! My delivery arrived days before they said it would, and there were smarties in the box, which I thought was pretty fun.

 I would shop here again

Quick to take your Paypal funds, but very slow (5 days) to refund. You'll have to wait till October to get a Little Martin Koa, so beware before placing an order.

 I would not shop here again

I consider myself a pro musician and have been working in the industry for 3 decades, it is my life and I spend a fortune on it each year. I have order from Sweetwater 6 times, the first few times there was no problem, after I started spending bigger   Read full review...

 I would not shop here again

I recently bought a Gibson 498T from sweetwater. Man, this has to be THE BEST online store I have ever delt with. I placed my order yesterday, early this morning I got a phone call from the company itself to thank me for buying from them. The man was very kind and also offered to send me an email so I can email him if I ever have any questions. Customer service win! Not to mention this is the only musicians website that offers free shipping on some items under 99 bucks. Thats the whole reason I went with these guys. I didnt want to give musicians friend or guitar center an extra 8 bucks for shipping, or buy picks that I dont need to make my order 99+ dollars for free shipping. Will be buying from sweetwater from now on.

 I would shop here again

On line site stated they had Epiphone Les Paul guitar case in stock at $69.99, a few days later received email stating case was not in stock and wouldn't be for another 30 days. Customer service had good follow up but they shoudn't use teaser prices to draw you to site if they don't have item.

 I would not shop here again

I've purchased a couple Shure products from Sweeterwater.com with no problems.  Customer service was A+ and I received the product in a timely manner.  They aren't the cheapest but service is more important to me.  One order I entered the incorrect number.  They were more than happy to let me return the product and credit my account.  Received the new product within a couple of days.  I have another order to place and am going to give them another shot.  I am a REAL customer, not an employee!

 I would shop here again

The catalog was nice but the candy wasn't necessary.

 I would shop here again

Exceptional as always!!

 I would shop here again

great shopping experience, excellent communication, friendly and knowledgeable staff.

 I would shop here again

Sweetwater provides the best customer experience in their industry, and an excellent one by any standard. Five stars.

 I would shop here again

Sweetwater is always top of the line for service. The other music stores can't touch them. Super fast shipping and a great section of different brands. They also always leave you a message to inform you that your order has shipped and thank you for your order!!!!!!

 I would shop here again

Good.....

 I would shop here again

Service is always EXCELLENT!!! The amount of inventory is amazing and purchasing on line is very easy. Why would you shop any where else?

 I would shop here again

Awesome as usual. Thanks Carson!

 I would shop here again

I'll walk down the list here:
My item (a new case for my bass guitar) was delivered on time and it was free shipping which a lot of these sites do not do.
I got the item I asked for - it was in good condition also (no scratches, dents).
Customer service I didn't have to deal with, although they did email me to confirm the item was shipped which I like.
Overall I am happy - I got a great deal on my guitar case and the shipping was free.  I'd definitely shop here again.

 I would shop here again

Top notch, as usual. Buy with total confidence!

 I would shop here again

Excellent Customer service and they had the best price for what I was looking for...which is unusual given the nature of every store having the same price...throw in free shipping and this was a great experience. Have purchased from them in the past and will continue to do so. Highly recommended!!

 I would shop here again

Sweetwater uses Customer Reps to provide a personal touch to their customers. Good courteous service without any additional pressure to buy other items.

 I would shop here again

My on-line order was followed by a phone call from Sweetwater. They just confirmed the order and asked if there was anything else I might be considering to purchase in the future. I mentioned a wireless microphone system and they were able to give me relevant information to consider. There was no pressure to change or add to my order. They shipped the order right away and I received it within the time frame projected.

 I would shop here again

Excellent customer service. Sweetwater bends over backwards to make sure everything is right!

 I would shop here again

I had a pleasant experience with Sweetwater.  I placed an order, it shipped in the same days and arrived 6 days after that. With Free Shipping! Price was best I could see from any reliable retailer.

Highly satisfied with the order and delivery and will DEFINITELY use Sweetwater again!

 I would shop here again

I you like the customer service at sweetWater.com to call you for the confirmation of your order, this is the right company that you want to do business with.

I would come back to shop here again. 

 I would shop here again

These Guys back up their products like no other. Even to the little guy. Me. (this was a $699.00 product)I bought a product from them. It was used. I emailed them and they replied there was no way they would have done that. I figured, just like   Read full review...

 I would shop here again

Well I would like to say that Sweetwater.com is one big advertising blown-up picture trying to portray themselves as music123 or musiciansfriend or zzounds (you know one of the bigger online retialers) But in reality they are nothing more than an   Read full review...

 I would not shop here again

I ordered from Sweetwater for the first time yesterday, and I couldn't be more pleased. First of all, they had the best price for the item I purchased, plus free shipping and no tax. Today I received a call from one of their customer service reps, who wanted to make sure that my shopping experience was satisfactory.

He struck up a short conversation about the item I purchased, and shared his experience with it (he was also a guitarist.) Very friendly guy, and genuinely interested in my feedback.

I would most definitely shop there again!!

 I would shop here again

Fantastic! I was completely thrilled with their huge selection. I was a firm believer in www.MusiciansFriend.com, but when they didn't have a particular item I was looking for, a Google search led me to Sweetwater.com. The customer service was the   Read full review...

 I would shop here again

I had an excellent experience with Sweetwater. I ordered a Gator keyboard bag, which they had the best price on by far. The customer service was excellent! They shipped it right away, and it came today, exactly what I wanted and at a great price. I was very impressed.

 I would shop here again

When I waited too late to purchase my son's guitar for Christmas, I was frantically searching the Net for one and found it at Sweetwater. I was amazed at their customer service. They called me immediately after I placed the order because I had checked that it was a gift and I had used my business address. The guy was so nice and told me they were always there if we had questions or concerns about the product once it arrived.He gave me his number and extension and his assistant's number and extension. The order shipped super fast.

On Christmas Eve, when I realized I was one gift short for this same child, I was able to order a gift certificate on-line and have it e-mailed to me so that I could wrap it. Most websites will only mail them.

Then today when my son used the gift certificate, we received an e-mail a short time later saying the items had shipped. Not to mention the shipping was free!

They've won our business (for as long as this music phase lasts).

 I would shop here again

This is my second reveiw posted after placing two orders with sweet water. This company has been calling my cell phone and my parents home. I did not list my parents home phone number on my order so I assume they looked them up on the internet. I hope they read this reveiw and stop harassing me. I did nothing wrong as a customer. They are the ones at fault and need to make this up to me.

 I would not shop here again

Wow these guys hit me good. Bought a gig bag hardshell bass case and a pedal. Hardcase was sold as new for $125, received a used and damaged hard case. I can't believe that. Was also sent the pedal in a different shipment and was sent to my billing address instead of my shipping address. The pedal was lost. Now I have a used hardshell case, no pedal and a show to play tomorrow night. WATCH OUT FOR THESE GUYS!

 I would not shop here again

They are great. I ordered a synthesizer on Saturday with my personal check; the instrument arrived at my home the following Wednesday! It was in perfect condition and with a couple of complimentary Sweet Tarts and Fireball candies.
What more can you ask? Friendly sales personnel and speedy response.



 I would shop here again