Stuff 4 Scrapbooking

Stuff 4 Scrapbooking
Average Rating: 1.5/5.0 store rating
Customer Service 5
On-Time Delivery 5
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very bad experience!!!!!! never buy from them

by mincha22, September 13, 2012
Horrible!!!!!!!!! don't buy from them. I spent 300$ and never received my parcel!!!!!!!!the customer service is awful. very bad experience. I do not recommend buying anything from them

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
There is lot to choose from and I was really happy to find such a variety of things for baking and even happier to find out that they ship abroad. However, after receiving an email with a "shipping confirmation" a few days after ordering, I logged into   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

horrible

by greta2012, January 20, 2012
I have been waiting for small order in Brazil since 11/24/11 and STILL have not recieved it. The store only say that  they sent by GM-BMP company and I got no idea of what this company is, or where I can tracking my order.  I am Brazilian and the costumer service just sad that they are not responsible for International (outside of US and Canada) orders lost, damaged, or stolen in transit. Then why they accept international purchases???
 The costume service is Terrible.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Almost 1 month later and STILL no delivery. Poor customer service.

by pswpsw, January 3, 2012
I have been waiting for small order since 12/7/11 and STILL have not recieved it.  The only contact I can get from this company is someone named Christine.  The only thing she does is send a tracking number.  There is NO WAY to talk to anyone at this company and they have very poor customer service. 

Buyer beware!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Horrible: 8 weeks passed and still waiting for delivery with NONE feedback from them

by martassm, December 5, 2011
I made a $300 order, they gave me a tracking number with no link to track it and just didn't gave me ANY help since then: the carrier link, for example. They just say they sent by GM-BMP company and I got no idea of what this company is...
I'm sooo afraid I just lost $300 dollars :( I'm from Portugal.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Terrible order fulfillment and worse customer service

by mutiara, October 3, 2011
I needed large sheets of foam for a project for my daughter’s bedroom and was very excited to find them on Stuff4Scrapbooking.  It took a little longer than expected to arrive and I was so disappointed when it did.  The bright green I ordered was great but instead of sending me the bright purple I ordered to go with it they sent me a light mauve color.  Also, each sheet had a label stapled to one corner, rendering that corner of the foam useless due to the staple marks.

I have tried contacting the company a couple of times but to no avail, I have received no reply.  They have no exchange service and no phone number to call.  I am too nervous to ship the incorrect color back as I may not hear from them so I guess I am just stuck with something I don’t need.  I’m also too nervous to attempt to order the correct color again in case the same thing happens.  Shocking customer service.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Worst Online Store Ever

by chutchison, September 17, 2011
Horrible...I never received the products I ordered and had to file a dispute with PayPal....which takes weeks, going closer to a month with no resolution.  I filed a complaint with BBB.  It is true...they do not answer their emails or phone calls...they are clear ripoffs.  BBB and Paypal gave Stuff4scrapbooking plenty of options to resolve and make me whole again but they did not...now the 88 bucks I gave them through PayPal has just been held up with nothing in return.  These people should be prosecuted. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

BEWARE of shipping rates

by nettybelle, August 26, 2011
Beware of the shipping rates, they charged me 3 times the amount and then refunded me only 1/3.  When I asked why their shipping rates were per item and not per shipment (as advertised on their Amazon storefront), they didn't respond to me...until I left a negative feedback on Amazon.  I removed the feedback on Amazon, regrettably.
Poor customer service response and easier to go to another online store to get your needed items.  I was very disappointed in their response. 

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I had been looking high and low for a particular product and finally found it on Stuff4Scrapbooking. I was so excited. I placed my order but realized after the fact that the website states it could take 4 weeks to get my order. I quickly sent an email to   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Disappointing

by c_makes_cards, December 18, 2010
I was so impressed with them at first. Their scrapbooking storage folders cost half of what Amazon was charging.  I also ordered two storage carts and my shipping was so cheap! Everything seemed great & it only took a week to ship to me (US to Canada).

But when I got my shipment, I only received one set of the eleven folders I ordered. That was the end of November. I still don't have those folders and it's mid December.  I've emailed NUMEROUS times & their responses are always a short sentence that doesn't even address the issue.  For example, their latest response when I requested a tracking number for the missing folders they said they shipped out, they replied "No worries - crossing my fingers they get there soon".  Crossing your fingers?! That's the best you can do for me?  Then I was really mad and phoned them; they have NEVER returned my calls.  They only have voicemail on their phone - no real people. 

I've had it with them and never using them again. I'd rather pay full price at our local Michael's then deal with their run-around and hassle again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Horrible

by xomolly, October 28, 2010
I had a horrible experience with Stuff 4 Scrapbooking. They are seriously lacking in customer service. My main issue was with their shipping speed. I paid extra for expedited shipping (over $14 for a product that didn't even cost that much) and my purchase was shipped on the last possible day with a delivery 8 days after I ordered it. It is clear they "pocketed" the extra shipping amount. When I requested a shipping refund, they told me "no" and that that was within their standards. I read other reviews highlighting the same issue with shipping. If you want your products in a timely manner, shop elsewhere.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

I've been shopping at...

by Stuff 4 Scrapbooking Shopper, October 25, 2004
I've been shopping at Stuff4Scrapbooking for the last year and a half and have not been disappointed yet. Fast friendly service. Keep up the good work.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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