Staples

HORRENDOUS. NEVER AGAIN. I went online to purchase and download small business software and it brought me entirely through the process until I got to checkout and it "conveniently" kicked me out of the system after entering my credit card information and states "down for system maintenance". This is CRAP. I won't ever shop online here ever again. The best thing that they served me with is a LESSON.

 I would not shop here again

I purchased a drive 3 days ago from Staples online at 129.99
at this moment the drive applears live on thier web site at 102.99, although now it appears as sold out.

They will not honor their own  price match poilicy.

A customer service rep, and a Supervisor have both advised me that they will not be honoring the price for anyone that ordered at the lower price.  The supervisor said "Everyone who has ordered this drive will be recieving an email, but I have not seen the content"

I am not sure whether I should not trust Staples becuase the seem to tell me whatever they want to to avoid matching the price (the law here in MA, if goods were sold at a reduced sale price within 7 days) or if I should not trust staples because they would cancel/ammend the orders of everone else that placed orders at the reduced price.

In either case, it is apparent that I should not trust staples in the future.

 I would not shop here again

Placed an order online for a laptop. The price was right, and ordering was easy enough. Checked the tracking number from the confirmation e-mail the next day and saw a notation there was a "problem" with the order and shipment was "delayed." No other   Read full review...

 I would not shop here again

I ordered school supplies from staples for my kids, and the delivery appearance was horrible! I got my delivery today on my doorstep. Right by looking at the box I noticed the box was really beat up. When i picked it up a pair of scissors fell out, and more stuff would've fallen out but i kept my hand on the bottom. Once I opened it, I got a little mad and sad. I was mad because two ring binders I bought were bent, and looked sort of used, and the school supplies seemed like they were just thrown into the box! I was sad, because I was expecting a good quality delivering appearance, but it turned out to be bad.

 I would not shop here again

Staples Copy and Print get an F from me for printing. Their business cards are the same size as VistaPrint (They appear to be FROM VistaPrint, actually), which are smaller than a standard size business card. Very disappointed in their customer service.

 I would not shop here again

I just had the most horrible experience with Staples. I placed an order for four items last week. When I tried to track my order, I noticed that they were going to be sent in two separate shipments. No problems there.Upon trying to track my second   Read full review...

 I would not shop here again

Staples Rewards program is a ripoff! I have spent nearly $100 on school supplies this summer, and this is not enough to qualify me for ANY rewards! Most of my purchases don't even qualify! Office Max Perks Rewards is a much better deal...I spend $75 (most purchases qualify) and get $10 back! As a teacher who spends approx. $500 or more / year on classroom materials, furniture, and printing, I will be shopping more at Office Max where they offer better incentives and true REWARDS! 

 I would not shop here again

Some people wonder why you would want to shop at an online store when there is a retail store within ten miles of your home. Most of the time the online store has a larger selection, massive clearance or sale section and eliminates the   Read full review...

 I would shop here again

I enjoy shopping at Staples overall.  However, buying ink is expensive and while in the store I checked the price at staples.com and it was better so I did not buy it in the store and logged on later that day.  I logged in and pulled up my   Read full review...

 I would shop here again

I use Staples for office supply orders for the business I run from my home.  Their prices are very competitive and the selection is excellent.  The best part is that items I purchase using the free or standard shipping are often delivered the next business day!

Their web page is easy to navigate and the ordering goes through cleanly.  I like how you can track multiple orders at once (much better than Office Max's confusing site!)  The only problem are searching for Staples branded items which can often turn up a lot of results.

Aside from my monthly orders, when I make an order I usually need the items quickly.  After bad experiences with Office Max and a local retailer, I appreciate Staples even more!

 I would shop here again

I am someone who used to buy all my computers from Staples and the vast majority of my office supplies, too. However, I have to say that I will never buy another computer from them again. I even shudder now to buy so much as a pencil there. Let me share   Read full review...

 I would not shop here again

As time goes on, I find it harder and harder to find ink cartridges for my all in one printer. So, last time I needed to shop for ink, I found Staples.com had the kind of ink I used, even a generic Staples brand that cost even less! So, I decided to give   Read full review...

 I would shop here again

I have shopped at Staples' stores about 15 years, and online for several years. I have a rewards card with them, so I receive free shipping. Some orders arrive the next day--must be my location because I've never been unhappy with their products (including their photo paper) or in store customer service. Returns are easy. I also like that you can return empty ink cartridges for $3 credit towards any staples purchase, and once a month they send you a check good for anything from staples (not limited to ink). Every few months I also receive coupons via e-mail for $10 off a total order. And they allow you to use more than one coupon per order (ink reward check plus coupon).

 I would shop here again

VERY PLEASANT EXPERIENCE. THE SALESPERSON WAS EXTREMELY
HELPFUL, UNDERSTANDING, AND THOROUGHLY FAMILIAR WITH THE
PRODUCTS. HIS ADVICE WAS VERY HONEST, NOT PUSHY AT ALL
AND HELPED ME MAKE THE RIGHT CHOICE.

 I would shop here again

slower delivery than promised, sent duplicate order when they failed to track order. Customer service polite but unable to coordinate picking up duplicate shipment. Motto is 'that was easy.' Reality is they are big on promotion, less than competitive in pricing and the worst for getting your order delivered and serviced.

 I would not shop here again

I often can't get out to the store to get the basics that I or my family need. Shopping on line has become the easiest thing for me to do to get things done quickly and as I need to. I shop from many places on the internet. But one of my favorites is the   Read full review...

 I would shop here again

Staples.com is a true staple for me when it comes to shopping for office supplies. I have used many other office supply stores, but find Staples.com to be the easiest and most convenient for me. The website itself is very well done. It is nicely   Read full review...

 I would shop here again

I am trying to get a price match from Staples compared against BestBuy.com for a WD Passport HD product but Staples customer service keeps telling me that i do not have the same model number. I checked the model number on the parent site for the product and from all the online sites its all the same except Staples site. So this is like Staples is cheating me by having a custom model for their site only that does not even match the model number on the parent wdc.com site also. This way Staples never has to match any price. Also when the item is in stock they did not respond to price match query and then say it is sold out. How can you have a custom number for Staples site and then say that it does not match other model numbers which are same for all the other sites.

 I would not shop here again

This review only reflects Staples Online store (staples.com). I've been going to the brick-n-mortar Staples for my home office supply needs for years and never had much to complain about. This was the first and probably my last time dealing with Staples   Read full review...

 I would not shop here again

DO NOT BUY COMPUTERS FROM STAPLES! Their extended warranty company "Assurant" did not honor my warranty, and denied repairing my notebook because they determined it was damaged by me, without actually diagnosing it and without providing reasonable or sufficient evidence to back it up. They just wouldn't cover it, and Staples refused to step in and help, and refused to even look at the notebook. It had no external damage, cracks, breakage, or anything!

 I would not shop here again

I would just like to take the time to express my happiness with my recent desk purchase at Staples. I found a desk I like online and went to the store to order it. I had gift cards which were not redeemable online. I was offered wonderful   Read full review...

 I would shop here again

Terrible. Stock systems is very poor and customer service is even worse. I had to reorder twice, to be canceled twice without notification. I would think if they canceled my order twice, they would try to keep me as a customer. Guess not! I all but cured from shopping at staples. The online experience is so poor that I'm definately not going to the B&M any longer either.

 I would not shop here again

I ordered a telephone with an answering machine. When it arrived, it was broken, however the packaging was perfect. When I asked about getting another, I was told to go into the store. At my local staples store, they didn't want to do the exchange, even after speaking to the manager. At last I received a new one, but after about three weeks it completely died. I brought it back and was told after 14 days it's not staples problem. I went back to the on-line store and e-mailed my story and was told that staples does not back up the merchandise after 14 days. This was a $75 phone!

 I would not shop here again

Placed an order with them and OVER A WEEK later had not heard a thing from them. They took the money from my credit card of course. Having to try and get some sense form them via emails was very painful I'd steer clear of them!!

 I would not shop here again

Background: A couple months ago my husband and I went to Office Max and Staples looking for a desk after searching through both of their Online Stores. While at Staples, I fell in love with a basic task chair for $59.99. I wanted to get it, but   Read full review...

 I would shop here again

Ordered a chair for someone as a Christmas present which was shown as Next Day Delivery.
Contacted them 12 days after ordering only to have them cancel the order saying there where stock difficulties with no other explanation or apology (5 days before Christmas!).

No other contact from them at all saying the order was delayed or out of stock.



 I would not shop here again

TERRIBLE!!! They offered a camera and a free printer of your choice. The camera, was an OK price but I figured the free printer would seal the deal. They sent the camera quickly, then after that an email stating the order was closed and the printer was out of stock and they would not offer one at a comperable price.
What a ripoff. They still advertised the same deal on TV AFTER telling me it was out of stock. I heard of scams but never with a large company like staples, they suck...

 I would not shop here again

On Black Friday 2006, at 6am, I purchased a 32" LCD from Staples.com, received a confirmation and an expected delivery date. At 12:10 the same day, I receive a call stating that they 1)did not have it in stock or 2) would not be getting any more. I asked what my options were, and was told to go to the Staples store to make the purchase. Being the sale was only from 6am to 10am, there was no way to make that happen, or to even go to another store as all stores had their specials done by noon. Beware!!!!

 I would not shop here again

Staples.com is awesome, everything I have ever ordered has been in stock and on my doorstep the next day, just amazing. Make sure to apply for a free Staples Rewards Card, this is not a credit card, but with it you get free shipping, with no minimum!! How many stores offer that? Love this store!

 I would shop here again

Staples.com I am an online junkie – I admit it! If I can have someone bring me something to my door for free or cheap delivery, then I am all over it! I used to spend two days a week just running errands because we need this here or that   Read full review...

 I would shop here again

Bought three Microsoft comfort keyboard and mouse packages in April. Cleaning people broke one leg off keyboard and offered to replace.

Microsoft advised they do not provide parts for keyboards and you have to buy a new unit.

Staples has it price at $80. I called customer service knowing it was a losing proposition.

Holly their csr from Nova Scotia (they work from home) offered to call MS and order the part explaining a new unit was missing one.

It will be here next week saving the cleaning people $80 and confirming my faith in Staples and my disgust for Microsoft.


 I would shop here again

Horrible phone customer service. I spoke to an extremely rude woman, Doris, regarding a replacement purchase plan on a calculator I purchased two years ago. When I asked to speak to someone else, she actually said, "So they might give you something you're not entitled to?" Then,s she compared by calculator purchase to a car purchase. When I indicated that it was not an appropriate comparison, she indicated I called her stupid. Unbelievable attitude. Bottom line: DO NOT BUY THE STAPLES PRODUCT REPLACEMENT PLAN. They do not stand behind what they tell you.

 I would not shop here again

I find it hard to find what I need with the on line store. I think the services need to be reviewed.

 I would not shop here again

Ease of ordering There’s a retail Staples near my home. It’s so close, I often go there to browse. They always have employees that will assist you with any questions. If something is not available they will tell me to go online and   Read full review...

 I would shop here again

I love Staples, both retail and online! Online especially because of a few things: 1) FAST DELIVERY! Items are usually delivered in one or two business days. On a Wednesday I placed an order at about 4 in the afternoon and next day at 12:30! They use   Read full review...

 I would shop here again

The service was really great. The product arrived on time. The pricing was pretty avarage. The ease of use make this store great.

 I would shop here again

First we ordered an executive desk chair, it came in two days, which was great but it was 4 metal folding chairs. So I called and they said that UPS would drop off a new chair and pick up the folding chairs. Well they double charged our account $200.00, without telling us, because they do not give a credit until the other merchandise is returned and the UPS guy did not pick up the folding chairs. It could take 10 days. Well they delivered the new executive chair. The other folding chairs are still waiting to be picked up. The new chair was broken. So they want to charge our account another $200.00 to send a new chair. If you have been adding that is $600.00 that they want us to float out of our checking account. I do not know about you but that is a lot for a family with 4 Children. I have gone through all this trouble and can not afford to do that so now I end up with no desk chair.
They offered no resolution.

 I would not shop here again

Working in Manhattan one sees many Staples but the problem is the long lines to check out. So online ordering is the way to go. All I needed was toner for my printer. They have a great feature that allows you to find the right ink/toner for your printer without having to search to hard.

I ordered what I needed and it arrived the next day! Outstanding!

Staples could improve the look of their website (it's very unappealing) but all in all they have a pretty good site.



 I would shop here again

Be very careful when they say something is in stock. I have ordered 3 items from them in the last month that showed as in stock on their website but in reality would not be available for 3 weeks at least.

 I would not shop here again

I work there and love it. cheap prices and easy to find item. That was easy. Just like the logo.

 I would shop here again