Staples

Staples
Average Rating: 3.05/5.0 store rating
Customer Service 3
On-Time Delivery 4
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False Advertising - Dishonest Business Practices - Unfriendly Customer Service

by samwise9a, January 9, 2014
False Advertising - Dishonest Business Practices - Unfriendly Customer Service
Online Christmas Shopping, I found what I thought was a good deal on a computer (Dell Optiplex 9010, i7 core, 32 GB Ram, for $745, compares w/ $1100 found elsewhere.
Sure enough, it was a deal too good to be true. What they sent me was an i3 core, 8GB.

Trying to return it was one big hassle. They refused to make good on the advertised offer, saying they did not have that exact model available, (despite taking my money, and carrying on for 3.5 weeks as if it was a done deal), and in the end, they refused to make good by offering me a similar product (which they had plenty in stock).

(All of the excuses they offered failed to stand up to fact and logic checking).
Ruined our whole Christmas, and no apology from Staples.
This as a case of blatent false advertising, and an attempt a fulling orders with deliberately inferior products, then acting in an unfriendly manner when called on the descrepency.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

UNFULFILLED & HAD TO PAY TWICE FOR ITEM.

by shalzbott58, September 13, 2013
BE AWARE THAT YOU MAY NOT GET WHAT YOU ORDER WITH OUT ANY PRIOR NOTICE AND CAN NOT GET CREDIT OR REFUND FOR BACK ORDERED ITEM REGARD-LESS THE LENGTH OF BACK ORDER TIME .  I placed an order for over $96 for a few necessary items expecting to get them in a couple of days as they advertise.  Found that the selection online was not as good as in-store for most important product I needed - carton sealing tape.  Got my order within 2 days and find my carton tape missing with no mention of it on my packing list.  Had to look online to find that it was back ordered for at least 10 days.  I call customer service 800 # and told that I can't wait that long so I asked if that could be removed from back order because I need to purchase it right away.  Was told that was a no can do.  I WISH I WAS INFORMED EARLIER OF THIS POLICY!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

HORRIBLE.... I'll never shop Staples online again.

by mothsofborneo, February 21, 2013
HORRENDOUS. NEVER AGAIN. I went online to purchase and download small business software and it brought me entirely through the process until I got to checkout and it "conveniently" kicked me out of the system after entering my credit card information and states "down for system maintenance". This is CRAP. I won't ever shop online here ever again. The best thing that they served me with is a LESSON.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Staples won't honor their own Price Match Policy

by rakboston, November 27, 2012
I purchased a drive 3 days ago from Staples online at 129.99
at this moment the drive applears live on thier web site at 102.99, although now it appears as sold out.

They will not honor their own  price match poilicy.

A customer service rep, and a Supervisor have both advised me that they will not be honoring the price for anyone that ordered at the lower price.  The supervisor said "Everyone who has ordered this drive will be recieving an email, but I have not seen the content"

I am not sure whether I should not trust Staples becuase the seem to tell me whatever they want to to avoid matching the price (the law here in MA, if goods were sold at a reduced sale price within 7 days) or if I should not trust staples because they would cancel/ammend the orders of everone else that placed orders at the reduced price.

In either case, it is apparent that I should not trust staples in the future.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Placed an order online for a laptop. The price was right, and ordering was easy enough. Checked the tracking number from the confirmation e-mail the next day and saw a notation there was a "problem" with the order and shipment was "delayed." No other   Read full review...

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
 

If you order from Staples don't get your hopes up for good quality packaging.

by jessicaepinion, July 24, 2012
I ordered school supplies from staples for my kids, and the delivery appearance was horrible! I got my delivery today on my doorstep. Right by looking at the box I noticed the box was really beat up. When i picked it up a pair of scissors fell out, and more stuff would've fallen out but i kept my hand on the bottom. Once I opened it, I got a little mad and sad. I was mad because two ring binders I bought were bent, and looked sort of used, and the school supplies seemed like they were just thrown into the box! I was sad, because I was expecting a good quality delivering appearance, but it turned out to be bad.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

If I wanted business cards from VistaPrint, I would have ordered them from VistaPrint!

by gustafam7, January 30, 2012
Staples Copy and Print get an F from me for printing. Their business cards are the same size as VistaPrint (They appear to be FROM VistaPrint, actually), which are smaller than a standard size business card. Very disappointed in their customer service.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I just had the most horrible experience with Staples. I placed an order for four items last week. When I tried to track my order, I noticed that they were going to be sent in two separate shipments. No problems there.Upon trying to track my second   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Staples Rewards Program is a Rip-Off!

by mizlottie, September 5, 2011
Staples Rewards program is a ripoff! I have spent nearly $100 on school supplies this summer, and this is not enough to qualify me for ANY rewards! Most of my purchases don't even qualify! Office Max Perks Rewards is a much better deal...I spend $75 (most purchases qualify) and get $10 back! As a teacher who spends approx. $500 or more / year on classroom materials, furniture, and printing, I will be shopping more at Office Max where they offer better incentives and true REWARDS! 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Some people wonder why you would want to shop at an online store when there is a retail store within ten miles of your home. Most of the time the online store has a larger selection, massive clearance or sale section and eliminates the   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I enjoy shopping at Staples overall.  However, buying ink is expensive and while in the store I checked the price at staples.com and it was better so I did not buy it in the store and logged on later that day.  I logged in and pulled up my   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Very Good!

by brislar, February 21, 2010
I use Staples for office supply orders for the business I run from my home.  Their prices are very competitive and the selection is excellent.  The best part is that items I purchase using the free or standard shipping are often delivered the next business day!

Their web page is easy to navigate and the ordering goes through cleanly.  I like how you can track multiple orders at once (much better than Office Max's confusing site!)  The only problem are searching for Staples branded items which can often turn up a lot of results.

Aside from my monthly orders, when I make an order I usually need the items quickly.  After bad experiences with Office Max and a local retailer, I appreciate Staples even more!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I am someone who used to buy all my computers from Staples and the vast majority of my office supplies, too. However, I have to say that I will never buy another computer from them again. I even shudder now to buy so much as a pencil there. Let me share   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
As time goes on, I find it harder and harder to find ink cartridges for my all in one printer. So, last time I needed to shop for ink, I found Staples.com had the kind of ink I used, even a generic Staples brand that cost even less! So, I decided to give   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Well pleased with Staples both in stores & online for years.

by queenofclutter, March 9, 2009
I have shopped at Staples' stores about 15 years, and online for several years. I have a rewards card with them, so I receive free shipping. Some orders arrive the next day--must be my location because I've never been unhappy with their products (including their photo paper) or in store customer service. Returns are easy. I also like that you can return empty ink cartridges for $3 credit towards any staples purchase, and once a month they send you a check good for anything from staples (not limited to ink). Every few months I also receive coupons via e-mail for $10 off a total order. And they allow you to use more than one coupon per order (ink reward check plus coupon).

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

VERY SATISFYING AND REWARDING.

by yashwantrai, March 24, 2008
VERY PLEASANT EXPERIENCE. THE SALESPERSON WAS EXTREMELY
HELPFUL, UNDERSTANDING, AND THOROUGHLY FAMILIAR WITH THE
PRODUCTS. HIS ADVICE WAS VERY HONEST, NOT PUSHY AT ALL
AND HELPED ME MAKE THE RIGHT CHOICE.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

A wanna be in an established market of proven office suppliers.

by mattzat, January 19, 2008
slower delivery than promised, sent duplicate order when they failed to track order. Customer service polite but unable to coordinate picking up duplicate shipment. Motto is 'that was easy.' Reality is they are big on promotion, less than competitive in pricing and the worst for getting your order delivered and serviced.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
I often can't get out to the store to get the basics that I or my family need. Shopping on line has become the easiest thing for me to do to get things done quickly and as I need to. I shop from many places on the internet. But one of my favorites is the   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Staples.com is a true staple for me when it comes to shopping for office supplies. I have used many other office supply stores, but find Staples.com to be the easiest and most convenient for me. The website itself is very well done. It is nicely   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
 

First time is bad itself

by sashaonline, November 27, 2007
I am trying to get a price match from Staples compared against BestBuy.com for a WD Passport HD product but Staples customer service keeps telling me that i do not have the same model number. I checked the model number on the parent site for the product and from all the online sites its all the same except Staples site. So this is like Staples is cheating me by having a custom model for their site only that does not even match the model number on the parent wdc.com site also. This way Staples never has to match any price. Also when the item is in stock they did not respond to price match query and then say it is sold out. How can you have a custom number for Staples site and then say that it does not match other model numbers which are same for all the other sites.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
This review only reflects Staples Online store (staples.com). I've been going to the brick-n-mortar Staples for my home office supply needs for years and never had much to complain about. This was the first and probably my last time dealing with Staples   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Absolutely Horrible, don't buy a computer or notebook

by andyhp61, April 17, 2007
DO NOT BUY COMPUTERS FROM STAPLES! Their extended warranty company "Assurant" did not honor my warranty, and denied repairing my notebook because they determined it was damaged by me, without actually diagnosing it and without providing reasonable or sufficient evidence to back it up. They just wouldn't cover it, and Staples refused to step in and help, and refused to even look at the notebook. It had no external damage, cracks, breakage, or anything!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Excellent place to shop.

by jimbear14, March 30, 2007
I would just like to take the time to express my happiness with my recent desk purchase at Staples. I found a desk I like online and went to the store to order it. I had gift cards which were not redeemable online. I was offered wonderful   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Terrible Online Store... CSR's are Terrible

by tripletriangle, February 27, 2007
Terrible. Stock systems is very poor and customer service is even worse. I had to reorder twice, to be canceled twice without notification. I would think if they canceled my order twice, they would try to keep me as a customer. Guess not! I all but cured from shopping at staples. The online experience is so poor that I'm definately not going to the B&M any longer either.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Absolutely unacceptable!

by bfpig2, February 19, 2007
I ordered a telephone with an answering machine. When it arrived, it was broken, however the packaging was perfect. When I asked about getting another, I was told to go into the store. At my local staples store, they didn't want to do the exchange, even after speaking to the manager. At last I received a new one, but after about three weeks it completely died. I brought it back and was told after 14 days it's not staples problem. I went back to the on-line store and e-mailed my story and was told that staples does not back up the merchandise after 14 days. This was a $75 phone!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Atrocious

by iicrsaip6, January 31, 2007
Placed an order with them and OVER A WEEK later had not heard a thing from them. They took the money from my credit card of course. Having to try and get some sense form them via emails was very painful I'd steer clear of them!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Pushed the Easy Button

by snowflake224, January 10, 2007
Background: A couple months ago my husband and I went to Office Max and Staples looking for a desk after searching through both of their Online Stores. While at Staples, I fell in love with a basic task chair for $59.99. I wanted to get it, but   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Rubbish experience No customer contact, Rubbish stock system

by axlebolt, December 21, 2006
Ordered a chair for someone as a Christmas present which was shown as Next Day Delivery.
Contacted them 12 days after ordering only to have them cancel the order saying there where stock difficulties with no other explanation or apology (5 days before Christmas!).

No other contact from them at all saying the order was delayed or out of stock.



x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Very Bad

by jfett, December 11, 2006
TERRIBLE!!! They offered a camera and a free printer of your choice. The camera, was an OK price but I figured the free printer would seal the deal. They sent the camera quickly, then after that an email stating the order was closed and the printer was out of stock and they would not offer one at a comperable price.
What a ripoff. They still advertised the same deal on TV AFTER telling me it was out of stock. I heard of scams but never with a large company like staples, they suck...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

One and only time I had used the site, no more

by sandman1972, November 25, 2006
On Black Friday 2006, at 6am, I purchased a 32" LCD from Staples.com, received a confirmation and an expected delivery date. At 12:10 the same day, I receive a call stating that they 1)did not have it in stock or 2) would not be getting any more. I asked what my options were, and was told to go to the Staples store to make the purchase. Being the sale was only from 6am to 10am, there was no way to make that happen, or to even go to another store as all stores had their specials done by noon. Beware!!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Highly Recommend

by kimsopinion, November 7, 2006
Staples.com is awesome, everything I have ever ordered has been in stock and on my doorstep the next day, just amazing. Make sure to apply for a free Staples Rewards Card, this is not a credit card, but with it you get free shipping, with no minimum!! How many stores offer that? Love this store!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Staples.com I am an online junkie – I admit it! If I can have someone bring me something to my door for free or cheap delivery, then I am all over it! I used to spend two days a week just running errands because we need this here or that   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent as always

by mlmccarthy, October 5, 2006
Bought three Microsoft comfort keyboard and mouse packages in April. Cleaning people broke one leg off keyboard and offered to replace.

Microsoft advised they do not provide parts for keyboards and you have to buy a new unit.

Staples has it price at $80. I called customer service knowing it was a losing proposition.

Holly their csr from Nova Scotia (they work from home) offered to call MS and order the part explaining a new unit was missing one.

It will be here next week saving the cleaning people $80 and confirming my faith in Staples and my disgust for Microsoft.


  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Shop the store, but don't buy the product replacement plan under any circumstances.

by imatyak, July 21, 2006
Horrible phone customer service. I spoke to an extremely rude woman, Doris, regarding a replacement purchase plan on a calculator I purchased two years ago. When I asked to speak to someone else, she actually said, "So they might give you something you're not entitled to?" Then,s she compared by calculator purchase to a car purchase. When I indicated that it was not an appropriate comparison, she indicated I called her stupid. Unbelievable attitude. Bottom line: DO NOT BUY THE STAPLES PRODUCT REPLACEMENT PLAN. They do not stand behind what they tell you.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Poor at Best

by chip25813, June 23, 2006
I find it hard to find what I need with the on line store. I think the services need to be reviewed.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Ease of ordering There’s a retail Staples near my home. It’s so close, I often go there to browse. They always have employees that will assist you with any questions. If something is not available they will tell me to go online and   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I love Staples, both retail and online! Online especially because of a few things: 1) FAST DELIVERY! Items are usually delivered in one or two business days. On a Wednesday I placed an order at about 4 in the afternoon and next day at 12:30! They use   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

good

by lyuba, April 23, 2006
The service was really great. The product arrived on time. The pricing was pretty avarage. The ease of use make this store great.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Very Very Poor

by vickpug, March 27, 2006
First we ordered an executive desk chair, it came in two days, which was great but it was 4 metal folding chairs. So I called and they said that UPS would drop off a new chair and pick up the folding chairs. Well they double charged our account $200.00, without telling us, because they do not give a credit until the other merchandise is returned and the UPS guy did not pick up the folding chairs. It could take 10 days. Well they delivered the new executive chair. The other folding chairs are still waiting to be picked up. The new chair was broken. So they want to charge our account another $200.00 to send a new chair. If you have been adding that is $600.00 that they want us to float out of our checking account. I do not know about you but that is a lot for a family with 4 Children. I have gone through all this trouble and can not afford to do that so now I end up with no desk chair.
They offered no resolution.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Don't wait in line, go online

by krugerio, March 24, 2006
Working in Manhattan one sees many Staples but the problem is the long lines to check out. So online ordering is the way to go. All I needed was toner for my printer. They have a great feature that allows you to find the right ink/toner for your printer without having to search to hard.

I ordered what I needed and it arrived the next day! Outstanding!

Staples could improve the look of their website (it's very unappealing) but all in all they have a pretty good site.



  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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