Sheet Music Plus

Sheet Music Plus
Average Rating: 2.79/5.0 store rating
Customer Service 4
On-Time Delivery 3
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music made illegible on purpose, print process is poor

by hodgicus, October 1, 2013
Bought a single 8-page jazz title and printed it. The process includes installing their print manager. Do I want their print manager cluttering up my PC? No. The process also relies on the Adobe Air extension, which does not work with the current version of Chrome. Back to IE for the purchase: ick.
Do you get to download a copy of your music? No. You are allowed to print a copy, but only one. You may not print to pdf without some fancy manuevering, which I chose not to do. I preferred to learn my $4 lesson and shop elsewhere next time.
As for the printout, it is poor quality; nearly illegible. They have crowded the music into the middle of the page, and made the notation very difficult to see, because they are so afraid you will scan it or copy it to a larger (readable) size, I guess. This will prove to be bad for their business, because it is done in bad faith. 
I recommend you find a sheet music provider who is willing to sell a legible copy of their product, in a file you may download and print as needed. See you there! 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very slow shipping, damaged items

by frenchflip, September 24, 2013
The best thing about Sheet Music Plus is their extensive selection.  They also have friendly customer service.

BUT, their shipping takes absolutely forever.  Not only that, the items I've ordered have almost always come damaged owing I presume to the shipping supplier they use.  I've had to send back two orders to SMP at my expense and won't order again.

Much faster shipping can be had by ordering from various dealers on Amazon or Amazon itself, and I've not received damaged items when going this route.  I hope this helps

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Beware of this supplier... I bought a few items in Sep 2012 and after 7 months (at the time of this writing), they still have not arrived. They said they will send items again but they never came. I have bought from them before and the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Extremely Poor and Non-Responsive Customer Service!

by mnmanhattan, April 5, 2013
I will never buy from this company again.  They guarantee a 2-day business turnaround for your sheet music (for a $15 price).  I waited a week and did not hear from them.  I saw that my order had not even been processed and told them to stop the order.  Five days after my email to stop the order, I received notification that my order was processed and is on it's way to me.  Three weeks later, I'm receiving my 2-day order (which they still charged me for) and now I'm on round three with returning the sheet music and getting these idiots to credit on my card.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

This is my first and also my last! Don't shop here!

by itbegang, January 2, 2013
I live in Asia and ordered my sheet music in the middle of October 2012. I chose standard air delivery as express air was too expensive. It is now January 2013 and I still haven't received my original nor replacement order. They said that they had shipped my replacement order in Dec 2012. They can never get their orders to customers on time. I have read quite a lot of reviews about how awfully slow it can get. But THREE LONG MONTHS? Well I'm still counting. I've been to the local post office to check but I was told that I did not have anything to be collected. This is my first time and also my last time ordering on sheetmusicplus! If I had read these reviews, I wouldn't have placed my order through them at all. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Don't rely on their stocking information. One title, for example, shows 3 in stock. It was like this before I ordered, when I ordered and after I ordered. They appear to use the Amazon model for stock information,  which is very accurate (Amazon's)   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
If I am quite sure, I recalled using Sheet Music Plus more than once. But this time I am very mad at their tracking service for standard air delivery. The tracking service doesn't even tell me where it is, it only tells me it's dispatched from their   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Disappointed-Don't order music from Sheet Music Plus.

by sing77, October 29, 2012
Very disappointed with this company.You should not order from Sheet Music Plus.I am a high school choir director and this is the second major problem I have had withSheet Music Plus.Customer service is very bad. Email response is slow. Customer Service agents are not reliable. A piece of Music that I ordered and paid for on Oct. 16th just got shipped today (oct. 29) and not because it wasn't in stock. -I never received an email from the company letting me know there was a delay on my order-I expected the order Oct. 20th.It is very unfortunate that they care so little about their customers. I find this to be entirely unacceptable business practices. This makes it impossible to do this piece for my upcoming Christmas Concert. 
I spoke with Kevin Last week Thursday who reassured me it would get out Friday morning and be shipped out faster than regular delivery because of your mistakes!  It isn't even in the mail yet. Please buy your music from a real music dealer.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Digital Print a real odyssey... still unfinished

by wavesequence, August 8, 2012
This morning I ordered 4 music scores of Bon Jovi's songs thinking that Digital Print service would have been a good thing, instead of waiting and paying for an overseas expedition. But I was wrong.
First of all I was forced to install Adobe Air on my Mac, then when I succeeded the score made shown on my monitor I attempted to print it, unsuccessfully.
The negative side of Digital Print is that you can print your score ONCE; so if your printer fails, as happened to me, you're out of luck and you must pray Sheet Music Plus to give you another chance! I'm still waiting for it... 
And what drives me mad is that Sheet Music Plus replies to my mails with automated ones!!!
I'll never be a returning customer!

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I would not reccomend this site.

by caellainn1234, June 13, 2012
I usually order my digital sheet music from musicnotes but on this occasion they didn't have what I was looking for but sheetmusicplus did. I orderd it and tried to print it and it didnt work. Then it said all my printing chances were up and it hadnt even asked me if had printed properly, which it hadn't. I then emailed them about this and they said they had sent me an extra copy. I looked on my account and they hadn't. I had to then order it again and yet again it wouldnt work and it said that there was an error with the file. I would not reccomend using this site at all, a complete con, and a waste of money.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I was looking for some vocal songbooks with accompaniment CDs that I could use in my karaoke machine. I found a great selection of products on the website. The search tool was very helpful in that I was able to easily narrow down the large list of   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I am an avid Amazon Prime user so I was a little hesitant about ordering something/anything elsewhere.  So about a month ago I ordered "Alfred's Basic Piano Course Level 1A" on advice from a friend who is a piano student at San Francisco State, from   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent!

by cirruserf, May 9, 2012
Amazing selection and excellent service!

I have been so happy with the music I bourght and the speed of getting it from Sheet Music Plus in a timely manner. I will definitely shop with them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I would advise to NOT use this company unless you are willing to pay for a "trackable" shipping method.  They promoted free shipping and it says 1 - 2 weeks.  When I went to see where my package was, I found out that 3 days after the order it   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Ridiculously slow delivery

by zuenlu, March 19, 2012
There has been an issue with each of the last three consecutive orders:
They charged for split shipment but sent everything in one package. No refund was processed until I remembered and call customer service. This is not how one does business.Paid for a second-day delivery, waited for 8 days to get my book.  The last order is the worst: it took them over 4 weeks to ship the books.

This kind of attitude towards their loyal customers is repulsive.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Shop elsewhere

by ericbk02, March 8, 2012
My first order with Sheet Music Plus went well, other than overly long ship time - and I live in Calif. also.Since this went fairly well, I received a gift card at Christmas for some more books from the store. Then the nightmare began. First,   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
I always liked the look of SheetMusicPlus, it looked proffessional and their prices were really modest. Believing it to be a good store, I ordered a set of books I had been after for a while, I wish I hadn't. Two weeks after submitting my order, my   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

confusing, time consuming and very slow in getting service and the print

by babbling, January 7, 2012
I found that the site was very confusing to use.  I ended up having to download three additional programs to print the music.  This was after two emails asking for help on what to do to get the music to print.  It took them three days to respond to my email.  Then on top of that instead of giving me a direct answer, they sent me to another webpage that had the instructions.  I will probably not use this site again unless I can't find the information anywhere else.  Also I won't recommend it to anyone.  Overall my experience was confusing, time consuming and very slow in getting service and the print.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Occasionally, I need to purchase sheet music. Since I have developed a significant distaste for shopping in brick-and-mortar stores and I find the selection is much greater online, all of my sheet music shopping is done online, Most recently I needed to   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Good prices, takes too long to get materiasl delivered

by chapmanm, November 15, 2011
Good pricies.  Site is a bit tricky to search in to find what I wanted.  Had to try several times.  Be sure to look at the lead time information because if they don't have the item in their warehouse it takes forever for them to get it from another warehouse and ship it to you.  Even if you have multiple items and only one item is not in their location, they will hold all of the other pieces and ship only when they have everything together...  We ended up waiting over 3 weeks from time of order for our items and that left less time for my daughters to work on a piece they were asked to perform for church. I guess it's better to create separate orders in this case and pay double the shipping...  Or order the long lead time items from somewhere else (in this case Flute World would have been faster).

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
First time shopper at sheetmusicplus.=============== ===========PLUSES ... 1) I found hard to find books on this site - they were thin but expensive books/sheets difficult to find elsewhere - hence selection quite good.  2) Also front   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Fabulous customer service, highly recommend

by hoodiemama, April 13, 2011
Fantastic service all round, tons of stock available, shipping is on time and customer service is excellent. When I had an issue they went out of their way to resolve it and did far more than I expected. Highly recommend!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I'm in sheet music heaven!  I'm a very satisfied customer of Sheet Music Plus online store. I've ordered and received both violin and trumpet sheet music and CDs from this online music store. Most recently, I ordered four books for violin:   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

USE ANOTHER COMPANY

by jeegmcnamara, January 14, 2011
HORRIFIED.  Sheet Music Plus needs a lesson on how to do business.  I ordered several pieces of music for a Christmas present.  I ordered on December 20, and uderstood that it would likely be a couple of days late (per the shipping policy).  It is now January 14 and still no music.  I explained that the recipient never received the shipment and the answer from Sheet Music Plus was "wait a week and see if it arrives, if not, we will re-ship."  Nearly a month is uncacceptable.  I am just so embarassed (with the gift recipient). Do not do business - especially online - with this company.  Find someplace else...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Long wait, delay tactics and no product. They just take money and never ship.

by gkevorkian, December 15, 2008
I wish I had read this before ordering! I ordered Christmas music for my daughter on 11/10.  I was told that it should arrive in 1-3 weeks. Well, after 3 weeks I wrote and asked where it was. They said I had to wait another  2 weeks before they could do anything. After two  more weeks they said they would re-ship.
It is now 5 weeks after the purchase and nothing!!!!!!

I think all of us  who  have had this experience should file a complaint against these guys. I have to wonder if they ever plan to ship at all.  It is very telling that all the comments on this site are about the same thing and no  one has ever recieved their product.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

EXCELLENT!

by lostinm51, December 28, 2007
I've ordered from Sheet Music Plus several times and never had a problem. The orders have always been filled accurately and timely status / tracking is provided via email. Recently, I ordered some sheet music that I needed fast and requested overnight shipping. Sheet Music Plus shipped the order within 24 hours but unfortunately used DHL next day air so the package didn't arrive for over a week. I sent an email to Sheet Music Plus customer service to advise them of the notoriously poor performance of DHL. Within a couple of hours they responded with full shipping refund (which they'll probably never recover from DHL). It's nice to deal with a company that has a responsive customer service department. Great job sheet music plus!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

A+, speedy delivery, no problems at all. Would buy from again

by furahivszuri, November 21, 2007
I ordered Polonaises from Sheet music plus, and got it delivered very quickly, the item was exactly what I ordered and arrived safe and sound.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
-I ordered music & received an e mail confirming my order from Sheet Music Plus (SMP) on 9/3/07. On 9/5/07 I received an e mail stating my package had been shipped Budget Delivery via US Postal Service - usually 1-3 wks. to reach its destination".   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

I hope it will be all right

by andrezukoski, May 7, 2007
I am a customer in Brazil. I ordered sheet musics on 4/4/2007 and the order (# 04042007093050721130)was shipped only on 04/13/07 via Standard Air Mail. It took too long. Today (5/7/2007, one month later), I haven't received my order yet. It is very strange. I think it got lost... So, I asked them what was going on with my order and they said that it was not trackable and I have to wait another 2 weeks for the product and if it does not arrive, contact them again... Can you imagine that? almost 2 months then.. And what they will do? When will I have the sheet musics? Tree months later? I don't want refunds, because I need the product.
My name is Andre Zukoski

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Shipping was FAST!

by azchilicat, July 3, 2006
I don't know if they're trying to improve their image or if I just got lucky, but my experience with Sheet Music Plus was just this side of perfect.

They have a HUGE selection of music to choose from, and when I placed my order they were offering free shipping for orders over $25. How could I resist? I admit, I was expecting the worst after reading some reviews about their slow service and seeing their own estimated shipping time of 2-4 weeks. Still, I wasn't in a huge rush to get my music so I was willing to wait (hey, you can't be too picky with FREE shipping).

I ordered my books on Wednesday, got an email on Thursday saying they had been shipped, and by Monday I had the books in my hands. It couldn't have been quicker! The books and sheet music are in great shape too -- no bent corners or little tears like you sometimes see in books off the rack in music shops.

I can't guarantee the same results for anyone else, but after my own experience I wouldn't hesitate to recommend Sheet Music Plus to anyone looking for music on the web.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Pros: 2-for teacher pricing, extensive selection, low-cost shipping Cons: recent teacher price increase, low-cost shipping is SLOW Bottom line: The teacher pricing and selection makes this a great choice for teachers and really for   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

a wonderful,easy experience

by fubuki009, January 2, 2005
the delivery speed was excellent, I had NO hassle with the company and Their customer service was surprising, they helped me with all of my questions and kept my experience enjoyable.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

My favorite online music supplier is www.musictime.com Unfortunately, it's not listed on Epinions. My twenty words or less review of www.sheetmusicplus.com could be summed up in just two words: Shop elsewhere.

But, since   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 3/5.0 store rating

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