Sears

Sears
 
Average Rating: 3.15/5.0 store rating
Customer Service 2
On-Time Delivery 3
See all Sears listings

Read 1,315 reviews

Showing 1 - 40 of 1,315

Sort by:
Items per page
 

Bad service when it comes to parts!

by bluemonkey71, February 21, 2014
Sears parts and service.  If you buy a part for a Sear's appliance to make repairs make sure you install it fast!  I purchased a part that was faulty and they would not take it back and tried to charge me for a new part and shipping.

I would not recommend buying appliances from Sears since this is the 3rd time the part has went bad.  1st time the appliance was still under warranty- but this part not covered.  Less than a year, the part went bad again.  I replaced it and that part was faulty.  Then when I tried to get them to replace it they told me it had been too long and I only had 10 days to return the unused and uninstalled part.

The parts guy didn't even speak fluent English and kept trying to get my credit card information.

Sears is not one othe worst companies that I have dealt with!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

I RECEIVED FIVE ITEMS QUICKLY AND...

by Sears Shopper, February 19, 2014
I RECEIVED FIVE ITEMS QUICKLY AND EFFICIENTLY. I AM VERY PLEASED WITH THE ITEMS. I AM STILL WAITING FOR TWO MORE ITEMS. THEY ARE DUE TO BE IN THE STORE BETWEEN 20TH AND THE 22ND.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

it was fine

by Sears Shopper, February 19, 2014
it was fine

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Not much to say. I found the product....

by Sears Shopper, February 17, 2014
Not much to say. I found the product. I ordered it and paid extra for quicker delivery and received it on the date they specified.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

In store pickup, stood around a long...

by Sears Shopper, February 12, 2014
In store pickup, stood around a long time waiting on service. In auto shop, not normaal customer pickup.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

haven't received merchandise yet...

by Sears Shopper, February 11, 2014
haven't received merchandise yet it is to be shipped to the store i haven't received notification, yet, that it is ready for me to pick it up at the store

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Unbelievable service! Was told that the...

by Sears Shopper, February 9, 2014
Unbelievable service! Was told that the delivery was to take place in 7 days. I got the product the day after I ordered it!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Always happy shopping with Sears

by Sears Shopper, February 7, 2014
Always happy shopping with Sears

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Installer was very personable but in...

by Sears Shopper, February 6, 2014
Installer was very personable but in the end did not know how to get dishwasher to start. He called to get it fixed but was told that there were no units available to replace and it would be up to us as the customer to contact for mechanical help. I paid to have it installed and expected a working dishwasher when done. There was no confirmation that my on-line order was accepted. Last email indicated another confirmation email would come but it did not. Overall poor customer service by the company.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Due to issues resulting from the...

by Sears Shopper, January 25, 2014
Due to issues resulting from the website not being clear about certain things, I would probably not shop at sears.com for an appliance again, but I would go to a physical sears store to buy it. The manager at my local Sears store was able to straighten things out after making a phone call, and with some difficulty, and without his assistance I would have had a lot of trouble on my own!

  I would shop here again
Overall Rating: 4/5.0 store rating
 
    Our 24 inch 5HP Craftsman snowblower is a great machine that works very well. It starts easy with a choke, primer, and ripcord, or even with electric starter.    This snowblower we have had for 2 years is self driven   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I order two sets of wrenches. Received...

by Sears Shopper, January 16, 2014
I order two sets of wrenches. Received an email the order was ready to be picked up. When I went to pick it up nobody knew where the order was. Still haven't found it.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

VERY GOOD

by Sears Shopper, January 13, 2014
VERY GOOD

  I would shop here again
Overall Rating: 5/5.0 store rating
 

2 items were in stock and I was able to...

by Sears Shopper, January 8, 2014
2 items were in stock and I was able to pick them up immediately. Still waiting for the last item.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent service.

by Sears Shopper, January 8, 2014
Excellent service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

This is a high quality, sturdy product....

by Sears Shopper, January 7, 2014
This is a high quality, sturdy product. I have been looking for an exact color match for some time, to no avail. This one matches perfect my 1960's bathroom fixtures and tiles. I'm very pleased.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Faster than expected. Good service.

by Sears Shopper, January 6, 2014
Faster than expected. Good service.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Easy and hassle free. No problems.

by Sears Shopper, December 26, 2013
Easy and hassle free. No problems.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great price fast and efficient service

by Sears Shopper, December 25, 2013
Great price fast and efficient service

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Product was received at store but since...

by Sears Shopper, December 23, 2013
Product was received at store but since the shipper did not have paper work in the package it could not be received by store to put into the computer. Had to wait a week to get the product once received as I needed to contact customer service to find the product. Store did not answer its phone for me to contact store directly.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I paid over 700 dollars for a mattress...

by Sears Shopper, December 19, 2013
I paid over 700 dollars for a mattress and frame, thought I was getting a set...there was no foundation included. I cant believe they sold me a mattress only. What a way to get more money out of someone, I have already ordered the foundation from someone else and it is being delivered tomorrow. I should have know better than to buy something from a holding company..never again. can't wait till Sears and Kmart close their doors for good.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

good price, fast shipping, good quality

by Sears Shopper, December 17, 2013
good price, fast shipping, good quality

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Took item back due to poor performance...

by Sears Shopper, December 16, 2013
Took item back due to poor performance and was charged a restocking fee of $115. Will never shop at Sears again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

very easy. went great

by Sears Shopper, December 10, 2013
very easy. went great

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent. Product arrived in great...

by Sears Shopper, December 10, 2013
Excellent. Product arrived in great shape.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

They do not honor advertised online sales price

by sandyyy, December 10, 2013
I am letting anyone know who is interested in a appliance from Sears - do a Print Screen of any sale at the beginning of order if you want to get the sale price!  I was trying to order a range for the sale price offered of $719.99 - after I looked up the matching microwave I wanted and went to check out the price of the range jumped to $899.99.  When I called customer service I was told they could not give me the lower price unless I had a print screen of the lower price.  I didn't think I needed one, but will in the future.

FYI:  The oven was on sale last month for $699.99 - I missed the sale and will wait for the next.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

this order was easy to make and sent in...

by Sears Shopper, November 14, 2013
this order was easy to make and sent in a timely manner. I wish all web sites were as easy to use. Thank you.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good

by Sears Shopper, November 4, 2013
good

  I would shop here again
Overall Rating: 4/5.0 store rating
 

TERRIBLE TERRIBLE TERRIBLE

by dizzykane, November 2, 2013
Sears is the ONLY company that charges exorbitant installation and delivery fees. Home Depot and Best Buy are a much better deal. 
Not only that but I spent 3 hours in the store with the promise of 5% back if I opened a store account. I have an Amex gold card, never late house paid for, car paid for and I wasn't approved.  I walked out. They lost over 9,000 of business (I was looking for three large high end appliances. I will not be aurprised when they go out of business. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

I was very pleased with my shopping...

by Sears Shopper, October 31, 2013
I was very pleased with my shopping experience. The merchandise arrived sooner than I expected (almost one week early) and that was a most pleasant surprise. I found this merchandise on Overstock.com, which resulted with shopping at Sears. I would do this all over again as I had no problems and we really like the counter stools. They look and perform just like illustrated and described.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Hi! My only complaint is it...

by Sears Shopper, October 27, 2013
Hi! My only complaint is it didn't specify the size wood it would cut or if it was molding cutting saw only. Yes common sense should have prevailed, but in this case it didn't. It's a great saw for the money and I'm sure for what I need it for it will work.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Great!!

by Sears Shopper, October 23, 2013
Great!!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Today is Monday 10/22 and I have not...

by Sears Shopper, October 21, 2013
Today is Monday 10/22 and I have not received the shipment. So I can't really answer the questions. The ordering process was fine but I don't know if it's what I want or not. I'm marking a mail in for question # 6 but it really doesn't apply.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Easy and fast

by Sears Shopper, October 20, 2013
Easy and fast

  I would shop here again
Overall Rating: 5/5.0 store rating
 

stay away!

by flysurfbike, October 12, 2013
Put me in the "never again" category. Requested expedited shipment on one item, they shipped it ground. On another I cancelled the order (washer & dryer), and they only refunded half the money.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

This merchant is good to shop on line...

by Sears Shopper, October 12, 2013
This merchant is good to shop on line to purchase products

  I would shop here again
Overall Rating: 3/5.0 store rating
 
When a company has been around as long as Sears has (since 1893) you come to develop certain expectations of the company: high quality products, efficient shipping and delivery, friendly employees, and hassle free returns. Unfortunately,   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

I appreciate the value, convenience,...

by Sears Shopper, October 3, 2013
I appreciate the value, convenience, and quality of Sears products, especially ordering online. Whether shipping direct to store or home, I have never experienced any difficulties or annoying issues. I primarily purchase Craftsman products, so my feedback should be viewed from that perspective.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Returns at the store for an oline...

by Sears Shopper, September 18, 2013
Returns at the store for an oline purchase were atrocious. The customer service in store by a supervisor was unhelpful, uninterested and made me feel unappreciated.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Sears has made shopping online very...

by Sears Shopper, September 13, 2013
Sears has made shopping online very efficient and easy. Whether picking up purchases delivered to the store or drop shipped to my door, convenience is a huge plus. The quality of Craftsman products is very high and the warranty is always honored. These qualities plus value ensure that Sears is my first stop for tools of all kinds.

  I would shop here again
Overall Rating: 5/5.0 store rating

Copyright © 2000-2014 eBay Inc. All Rights Reserved

Advertisement
http://img.shoppingshadow.com/jfe/JavaFrontEnd-fe.apimig.sp6-21623
http://img.shoppingshadow.com/jfe/JavaFrontEnd-fe.apimig.sp6-21623