Ross-Simons

Either on line or phone purchases.The customer services are very professional and make your on line experiene very pleasant and enjoyable w/ prompt response to inquiries. The phone order are always efficient and professional. I am a repeat customer due to good service and shopping experience. Keep up the good work.

 I would shop here again

I paid for expedited shipping and did not receive the product on time for Mother's Day. When I followed up on Sunday, the customer service person said the delay was due to gift wrapping, and that she would refund the expedited shipping charge. On Monday, I received an email about the credit card issue. We resolved the issue immediately and was told the product would ship that day, and be delivered the next day. It wasn't shipped until the next day and received two days later, i.e. Wednesday. Although the credit card issue was not the merchant's fault. The customer service person exacerbated the delay.

 I would not shop here again

always quick service, excellent packaging, quality products for the price

 I would shop here again

I have long been a Ross-Simons customer and always have good experiences with their website, prices, and customer service. One item I ordered in on backorder so that is unfortunate but it was listed as out of stock in the website when I placed the order so there were no suprises in the delay. It is difficult to fully "see" jewely when you order it online and the times I have had to make returns it has always been easy to do.

 I would shop here again

The necklace was very nice. However,the necklace arrived late and was simply dumped into a cloth bag. As a result, it was tangled up in a ball and required considerable effort to untangle. Why not ship such an item in an appropriate box, designed to hold a necklace. The earrings were out of stock, back-ordered and still have not arrived. Nor have I received any subsequent notice of its current status.

 I would shop here again

I have been shopping with Ross-imons for years. I started at their briks-and-mortar store in Rhode Island. This is a first-rate jeweler with an excellent reputation. I'm never disappointed with their service.

 I would shop here again

Excellent jewelry merchandise. Reasonable prices.

 I would shop here again

We love the earrings that we bought.Thank you

 I would shop here again

My wife's fault for telling me what she wanted for her birthday...items were sold out. She came back with other options, so I ordered them. Ross-Simons always delivers as promised.

 I would shop here again

My earrings came quickly, were at a good price and were of the quality and design I expected. Very happy with the service and them. The stool requires a 6-8 week time frame since it is personalized, so I have not received it yet.

 I would shop here again

I purchase a sterling silver bead necklace and buckle ring; my items were shipped and received at the post office - the post office claim they delivered my package on 4/25/13. I called the merchant and was told I had to wait to May 9 to put a claim in for my purchase - these items were Mother's Day gifts. This happen one time before and immediately Ross-Simons shipped out a second order via UPS - not USPS and i recieved it with no problems. Waiting for May 9th defeats the purpose of these items being gifts for Mother's Day.

 I would shop here again

I was very pleased with everything,, I ordered hoop earings and they were very pretty.I thought they were round.but they were oval,but my face is round maybe i should wear oval,I was pleased with the oval.

 I would shop here again

Have purchased from RS several times from their catalog and only once had to return an item due to a defect.

 I would shop here again

Product's appearance and quality matched the description in the catalog. No disappointments with the product or the delivery.

 I would shop here again

Purchase and delivery went well. I am returning the ring for exchange. The sizing appears to be off on this particular ring. The size 9 I believe is small. have exchanged for a size 10

 I would shop here again

Excellent job in handling the order and delivery, but I was disappointed in the quality of the merchandise. The necklace broke the first time I wore it. Both the necklace and the bracelet have a flimsy, cheap feel. The bracelet hook is almost impossible to manipulate with one hand. I will think long and hard before placing another order with Ross-Simons.

 I would not shop here again

Sent back item only because it was different than I was hoping for, having seen a similar necklace while on vacation that my wife loved . But the service and experience were fine

 I would shop here again

I am a frequent Ross-Simons shopper. I shop there because of their selection, quality of product, and great customer service. I would highly recommend this company to anyone.

 I would shop here again

I have always had a very good experience with Ross-Simons over many many years.

 I would shop here again

Let me know by mail of the rebates. Thanks

 I would shop here again

Have shopped from this merchant several times - never disappointed - thank you!

 I would shop here again

Effortless shopping. Quality products. Excellent service.

 I would shop here again

Always good. I buy several items on line

 I would shop here again

Very good

 I would shop here again

SHOPPING GOOD---PACKAGE RECEIVED WAS CUT OPEN AND RING BOX SMASHED AS WELL AS NECKLACE BOX--AS IF SOMEONE STEPPED ON THEMI. I CALLED ROSS SIMONS AND THEY SENT REPLACEMENT BOXES--UPGRADED. THE RINGS AND NECKLACE APPEAR TO BE UNDAMAGED. CUSTOMER SERVICE VERY NICE AND HELPFUL.

 I would shop here again

Excellent quality and service.

 I would shop here again

99% of time I love my purchases & have no issues w/ services. When there is a problem takes a long time 2 fix it.

 I would shop here again

I buy jewelry several times per year, from Ross-Simons.com. The jewelry is beautiful and well-priced. (With the cost of Gold and Silver so sky-high now, the jewelry is much lighter and less substatial, than years ago. I don't blame Ross-Simons for that. They still provide a good value, in their jewelry products. Especially with their sales!)If ever I have an issue with an item, I call Customer Service. They take care of whatever I'm not happy with, immediately. If I need a replacement or refund, I receive it within 2 days. It's amazing. They really want to keep their customers happy. I highly recommend buying jewelry from Ross-Simons.com Dessie Henion, Poughkeepsie, NY

 I would shop here again

good

 I would shop here again

I "LOVE" shopping Ross-Simons, I give their email address to all who ask me about shopping for JEWELRY. Don't have a bad word to say about this place.

 I would shop here again

Every purchase made from Ross-Simons has gone very smoothly and we have been very happy with the items purchased.

 I would shop here again

The quality and selection is without equal. Sometimes inquires have to be sent in twice before a response is received; the only negative experience with this retailer.

 I would shop here again

Very satisfied with service

 I would shop here again

This is the second time I have ordered from Ross-Simons and the experience has been very positive.

 I would shop here again

I've ordered quite a few items from Ross-Simons and plan to continue. I've never received anything that wasn't 100%. Your merchandise is beautiful and affordable.

 I would shop here again

Very pleased with necklace. Lots of compliments.

 I would shop here again

I love Ross-Simons, their prices and selection are awesome!

 I would shop here again

I have made a third attempt to place an order to give another chance for a different experience. Fortunately I checked on the order myself to find that once again something is not available and a second item is now back-ordered. I did quickly receive a return authorization number for the amethyst and diamond accented worries that have flaws in the stones. Love the one multi-gem necklace I ordered. And will give this next order a try. Had site highly recommended by family. Hope to have the same great experiences they have had.

 I would shop here again

I'm sending the necklace back-it was so much SMALLER than I expected. The chain was so delicate that during shipping it wrapped itself around parts of the pendant part and it took me 20 minutes to get the knots out of it-I figured it would do the same if I took it in my suitcase, not matter how carefully I wrapped it. I know nothing about a REBATE. Could not answer that question.

 I would shop here again

Went as expected

 I would shop here again