Replacements, Ltd.

Replacements, Ltd.
 
Average Rating: 4.53/5.0 store rating
Customer Service 5
On-Time Delivery 5
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Don't bother getting a quote.

by reedross, March 22, 2013
Do not even bother asking them for a quote for buying your discontinued pieces.  They will offer you about 30 cents for an item they sell for $15.99 and only a few dollars for a plate that sells for over $50 on their site.  They are a rip-off.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Sent junk. Blamed it on factory.

by honestreviews7, August 25, 2012
Reviews would be valuable IF verification were possible. Please read this one. It's true. Replacements.com sent us four plates and three bowls to up our number of settings back to the original 12 which was our hope not to buy new stoneware or china. Two of the plates were totally discolored and warped as were two of the bowls but not as much. Obviously they were rejects. The other two plates could have worked if we were to make excuses for them to company. Not acceptable. When we called Replacements.com they said the factory was the one who sent the pieces. Either way it is very bad business. They also did not provide return shipping so the deal is a ripoff. They will NOT get our business and definitely not a recommendation to anyone.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

terrible customer service for a high priced product

by timinill, August 5, 2012
Placing an order - good luck! In the past I had purchased from Replacements, Ltd. and although high priced, at least the company provided quality service and merchandise. Now I placed an order 3 weeks ago, have not received the order, have attempted contact with customer service 3 times, only to be completely ignored. Consequently, I have no idea if my order will ever or not  be delivered. Replacements, Ltd., in my opinion at least, has just become a large organization, centered on money, and really could care less about customer service or the consumer. The company somehow has "cornered" the market so to speak on discontinued china, crystal and silver type products. The corporate attitude, based on my current experience, seems to be "we'll do what we want when we want" and in the event you (customer) do not like it - just tough

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Major ripoff if you try to sell them items

by jfcoliver, July 7, 2012
Ha ha....what a ripoff if you try to sell items to them. The money they offer doesn't even cover the cost of packaging the items not to mention the shipping costs.
I will never sell to them and after this experience I won't buy from them either. SELLERS BEWARE! 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
If I could give them ZERO stars I would.  I was trying to sell a few vintage British sterling peices, so I called he 800 number.  They did not even answer the phone in a professional manner.  It was "HELLO". So I get to the purchasing   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

prompt phone support for an error

by mbarton888, January 2, 2012
Be careful not to confuse the size column with a quantity. I ordered what I thought would be two sets of 6 used teaspoons for about $15 each, but only got 2 spoons, which apparently are size 6. When I called and complained, they promised to immediately send me a post-paid return label, so at least that went ok. Oneida was selling the same item new (but on backorder) for $10/set of 4, so I think my confusion was understandable.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Horrible, twice

by zxyvutsrq, December 23, 2011
Replacements Ltd has screwed me twice.  The first time they insisted on DHL and then shipped late.  The package got hung up over the Christmas holiday (I am lucky to have an understanding wife) in a warehouse.  By the time it got to me, most of the order had been stolen and I ended up with nothing to give my wife and no explanation or apology from Replacements.  This year (five years later) I tried again.   It took the a week to ship.  I signed up for what I thought was FedEX ground.  It turns out that this is some kind of FedEx/USPS service which takes a week instead of three days.  I would have gladly paid the extra shipping if I knew it might be necessary.  Instead, I again have little for my wife for Christmas thanks to Replacements.  NEVER AGAIN.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Great company. Very happy with my purchase and transaction in general

by pchelka7, December 7, 2011
Great company! I was looking for dishes to cmplete my Noritake set, that my hubby got from his grandmother. Found all I needed! A bit pricey, but worth it. Got everything nicely packaged & in time. Very happy!
Only missing a coffee pot from the set, they did not have it in stock. Registered to be notified when it will be avalable for purchase. Definately will be coming back!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Just plain stupid and lazy

by jlittler, November 8, 2011
"I ordered a Hull 12 1/4 inch leaf dish off their website to replace a chipped one that I had. They sent a leaf dish all right, but it was the 14 inch leaf shaped chip and dip. It had the wrong identification sticker on it, identifying it as the smaller   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Disppointment

by kokodabill, October 30, 2011
Ordered some plates to complete a set, but the quality of the stock received was very poor - two of the items would not even have sold in a seconds store, even though I ordered the top quality plates and not the used ones.  As I don't live in the USA it would be pointless trying to get my money back.  Would not recommend them to anybody.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
 

Very satisfied with Replacements, Ltd.

by westielvr, October 22, 2011
After 10 years of marriage, I figured it was time to complete my china set!  I only needed 1 more place setting and 7 bowls.  The prices at Replacements Ltd. were by far the best.  I received my order in about 1 week, and was extremely pleased with the quality of the merchandise.  The packing is excellent and nothing was damaged.  
I did find the online ordering process a bit challenging, but not impossible to navigate.
I would definitely shop with Replacements Ltd again, and would recommend them to others

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Easy to locate and order what I needed. Arrived promptly & in good condition.

by pat62, May 26, 2011
Needed to find and replace stainless silver spoons from a set.  Took a while but their photos of their patterns led me to the correct one and they had it in stock.  Ordering was easy and the pieces arrived promptly and in excellent condition.  This was the only site that helped me find which pattern was mine with their comprehensive collection.  Thanks so much

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

They are a bunch of thieves.

by bitsy133, December 15, 2010
Replacements, Ltd. are a bunch of thieves.  I have a discontinued pattern of Wedgwood, and have purchased some pieces from Replacements at very high prices.  It is a beautiful bone china pattern from the 1970's and the pieces are very hard to find.  Recently, I had been thinking of selling the set and asked Replacements for a quote.  I paid Replacements over ninety dollars for the coffee pot with lid in my pattern a couple of years ago... and they had the nerve to offer me EIGHT DOLLARS for it!  Their offer on the rest of the pieces was equally insulting... $3 for a cup and saucer (?!?!) when they sell them for many, many times that amount?
I will never have anything further to do with them.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Great Service

by janzaleon1234, July 18, 2010
Replacements.com offers excellent products and services.  I both bought china and sold china back to them.  They promptly processed my order for china, and sent me payment for items I sold to them. Their staff were courteous and efficient on the phone.  Their website and staffers made it very clear how to buy products or to ship items to them.  You can register a stoneware, china, crystal or silver pattern and receive periodic E-mails about the availability of items.  I'll use them again.  So, if you miss a complete set of your pattern -- don't despair, try Replacements.com

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
 

DO NOT BUY FROM REPLACEMENTS.COM

by reviews-bk, December 27, 2009
We wanted to replace a chipped bowl from a discontinued series and were first glad to find this company online. To be prep'd for future accidents, we ordered 3 replacements. The bowls seemed a bit high in price, but if you don't get the dishes anywhere else, what can you do?
The order arrived in due time, very well wrapped, but the product was not at all satisfying. The bowls all had red marks in the glaze and also were a lot thicker and uneven, definitely a sign of second grade dishes (if not worse).
When contacting the customer care representatives by email, they were very short and not helpful at all. Since we are located in Canada, we also got a nice bill for duty and taxes next to the juicy shipping charges that were already added to the cost of the order by replacements.com. As per the representative, we could have returned the order at our cost, but then we would have spent about $50.00 and would have ended up with nothing in our hands. So we kept the dishes with grinding teeth.
ONE THING IS FOR SURE --- WE WILL NEVER PURCHASE FROM THIS COMPANY AGAIN.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

The calamity correcters. Great source.

by loadster, May 4, 2009
I slipped and dropped a nice correlle casserole that I'd owned and enjoyed for several decades. I wanted to replace it and I easily found it and a complimenting au gratin platter to go with it at a reasonable cost.
I had corrected my tragedy with gravity in less than 30 days.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I feel deceived.

by lawclerk, December 20, 2008
The shopping experience was OK, it took about a week and a half to get my order fulfilled. However I was thinking I was buying real Fresh Fruit Pattern of the Johnson Brother's china made in England- my order consisted on two pieces, two breakfast cups   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Don't forget to check on your order status ASAP, they charge twice.

by mrkoder, March 7, 2008
They charged twice for the order placed on the internet!!! Actually, they cloned the original order two days after the first one (HOW?) and charged my credit card again. Good thing I called to check on my order and canceled the bogus order in time. I hope to see the refund soon, too.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Took a month to get and was 10$ more than other stores!

by dawntwenty8, January 10, 2008
I ordered a gift for my friend in November and received it a WEEK after Christmas. After I had received it, I found it on other sites 10 dollars less than Replacements! When I called in, trying to find the gift for weeks, the customer service reps (more than one at different times) made me seem like I was wasting their time, but I wanted to give the item as a Christmas gift! They kept telling me ways to try and find it instead of helping me. Awful

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Replacements may be a decent place to find and purchase hard to find and discontinued patterns and pay full retail value, but their purchasing department leaves a lot to be desired and is the ugly underbelly of the operation. On two different   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 
Ever since I got married in 2002, I've been collecting pieces from my china pattern. Unfortunately, my pattern was recently discontinued, which makes finding pieces a bit challenging. I've bought a bunch of stuff on Ebay, but a few harder to find   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Months before my wedding twelve years ago, thanks to some extremely generous family members, my husband and I received a complete set of the crystal and china that we registered for. Over the years, we have rarely used the pieces, mainly because when we   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Everything arrived on time and in good...

by Replacements, Ltd. Shopper, September 5, 2005
Everything arrived on time and in good condition. Everything was packed well so as to protect it in shipping

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

No problems... Excellent & above...

by Replacements, Ltd. Shopper, August 25, 2005
No problems... Excellent & above average shopping experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

We found the store had a good web site,...

by Replacements, Ltd. Shopper, August 24, 2005
We found the store had a good web site, good order entry, and on-time delivery.

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent! After years of looking for...

by Replacements, Ltd. Shopper, August 21, 2005
Excellent! After years of looking for my pattern, I could not have been more pleased than I am today with finding Replacements,ltd. . What great joy to find and purchase everything I've been searching for!!!!!!!!

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Some items that were seemingly...

by Replacements, Ltd. Shopper, August 14, 2005
Some items that were seemingly available at the time I placed my order were subsequently unavailable. Also, some of the crystal that I ordered that was supposed to be in perfect condition, has a milky film on it, that I still have been unable to remove.

  I would shop here again
Overall Rating: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Replacements, Ltd. is great. I have...

by Replacements, Ltd. Shopper, July 30, 2005
Replacements, Ltd. is great. I have been looking for the cups and saucers for my Mother's 1950's Noritake china pattern for years and they never gave up! Plus, they found a pattern very similar to my Mother's pattern and made those pieces available as well. I will continue to use Replacements, Ltd. for all my china needs.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I was pleased to acquire the remaining...

by Replacements, Ltd. Shopper, July 29, 2005
I was pleased to acquire the remaining pieces and pleasantly surprised to learn that I could purchase less-than-perfect pieces. This made my purchase cost-friendly.

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

The selection of product and variety of...

by Replacements, Ltd. Shopper, July 29, 2005
The selection of product and variety of special pieces of interest are quite vast. They are extremely complete with their followthrough of shipping and any necessary communication with me. The shipping times are either on time or ahead of schedule, consistantly. I wouldn't shop anywhere else, ever!!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Absolutely great! I wish I could...

by Replacements, Ltd. Shopper, July 29, 2005
Absolutely great! I wish I could purchase even more, but my cupboards are full. I will certainly keep Replacements in mind for friends and family in the future.

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Thank you for your excellent service....

by Replacements, Ltd. Shopper, July 29, 2005
Thank you for your excellent service. Very fast and prompt.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I was grateful to find this vendor as I...

by Replacements, Ltd. Shopper, July 29, 2005
I was grateful to find this vendor as I was purchasing replacements for china my mother purchased around 1985. She recently passed away and I got her china. Thank you for helpling keep the loving memory of my mother alive.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very unexciting. I knew the pattern...

by Replacements, Ltd. Shopper, July 25, 2005
Very unexciting. I knew the pattern name. Selected the items and quantities. Entered the payment information. Received confirmation and eventually the shipment. The merchandise was pretty much what I expected.

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

The communication was great. The...

by Replacements, Ltd. Shopper, July 25, 2005
The communication was great. The merchandise was in excellent condition. It was delivered very fast. I appreciate the excellent service. Thanks!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

order was placed easily - received...

by Replacements, Ltd. Shopper, July 25, 2005
order was placed easily - received order quickly - in excellent condition

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent shopping experience. World...

by Replacements, Ltd. Shopper, July 25, 2005
Excellent shopping experience. World Class Customer Service.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I was able to locate my pattern very...

by Replacements, Ltd. Shopper, July 25, 2005
I was able to locate my pattern very quickly and view available pieces. My order arrived on time and in perfect condition. I will recommend and shop here again.

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I was very impressed with the [ackaging...

by Replacements, Ltd. Shopper, July 25, 2005
I was very impressed with the [ackaging and shipping time. Would definitely order from them again!

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent, dependable service. Prompt,...

by Replacements, Ltd. Shopper, July 24, 2005
Excellent, dependable service. Prompt, accurate, notified me of receipt, shipping date, delivery date, etc. Couldn't be more please. Article arrive excellently wrapped, protected, perfect condition.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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