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As someone who lives in an apartment... by REI Shopper, January 29, 2012
As someone who lives in an apartment setting, it is very convenient and safe to have my items shipped directly to my nearest REI store.  I would shop here again	Overall Rating:

I bought a gift card for my son-in-law.... by REI Shopper, January 1, 2012
I bought a gift card for my son-in-law. The web page was easy to use. I received email notifications and confirmations from REI. I have no complaints about REI and will continue to shop in EI stores and online.  I would shop here again	Overall Rating:

I love REI-Outlet.com. I am always... by REI Shopper, December 3, 2011
I love REI-Outlet.com. I am always waiting for the 20% off one item special sales they have periodically to clear out their inventory. Most recently I participated in the buy and item within the time frame and receive $20 off of a $100 order at a later date. This was a great promotion, but I would love to just get a 20% off my next order. I would have bought $300-$400 worth of items at a $60-$80 savings, rather than the $100 I spent. Thank you, Andy AU  I would shop here again	Overall Rating:

Always very helpful when I have... by REI Shopper, November 25, 2011
Always very helpful when I have questions.  I would shop here again	Overall Rating:

Great. by REI Shopper, November 22, 2011
Great.  I would shop here again	Overall Rating:

good by REI Shopper, November 21, 2011
good  I would shop here again	Overall Rating:

When I ordered 2 20 foot pieces of... by REI Shopper, November 20, 2011
When I ordered 2 20 foot pieces of webbing, you sent them to me as 1 40 footer. Not a big deal but kind of annoying.  I would shop here again	Overall Rating:

The products were easy to locate... by REI Shopper, November 20, 2011
The products were easy to locate on-line. I was very satisfied with ordering the products and their quick delivery. The coat and treking poles are excellent quality.  I would shop here again	Overall Rating:

I was not expecting the additional cost... by REI Shopper, November 20, 2011
I was not expecting the additional cost 0f $45.00 for shipping because it states on the order form and elsewhere "free shipping" it does not specify to the USA only. I was also not aware of the $18.88 Customs charge. I could have bought it in Canada for $20.00 more than the combined cost so it was not really worth the expected savings.  I would shop here again	Overall Rating:

Easy to shop with REI and "no... by REI Shopper, November 19, 2011
Easy to shop with REI and "no fuss". Plus, the website is easy to navigate! #10 should be worded differently....this my recent purchase but in the PAST I have used store p/u...  I would shop here again	Overall Rating:

didn't fit; returned to store for... by REI Shopper, November 19, 2011
didn't fit; returned to store for refund  I would shop here again	Overall Rating:

Great! by REI Shopper, November 18, 2011
Great!  I would shop here again	Overall Rating:

Shopping REI either on line or in the... by REI Shopper, November 18, 2011
Shopping REI either on line or in the store is always a wonderful experience.  I would shop here again	Overall Rating:

Easy to order, came promptly, but the... by REI Shopper, November 17, 2011
Easy to order, came promptly, but the product was a colossal disappointment. I'll be returning them shortly. I ordered two pairs of long underwear. I'm 5'8'' and I ordered size Large in order to ensure leg length would be adequate, even though I wear size 10-12. The long underwear were ridiculously short. What a joke. REI has been wonderful in the past, and have a reputation for high quality, but I guess that was several years ago. I will not be ordering from REI again.  I would shop here again	Overall Rating:

I like the outlet store. It is easy to... by REI Shopper, November 17, 2011
I like the outlet store. It is easy to search for items. Your survey requires answer to "why were you less than satisfied..." - what am I to do - make up an answer? This makes me want to quit the survey.  I would shop here again	Overall Rating:

Awesome. by REI Shopper, November 16, 2011
Awesome.  I would shop here again	Overall Rating:

Online shopping clear and easy to use.... by REI Shopper, November 16, 2011
Online shopping clear and easy to use. In store I find all the salespeople friendly, helpful and knowledgable.  I would shop here again	Overall Rating:

very good after trying on the shoes at... by REI Shopper, November 16, 2011
very good after trying on the shoes at a store, then ordered online  I would shop here again	Overall Rating:

We live an hour away from our nearest... by REI Shopper, November 15, 2011
We live an hour away from our nearest REI store, so that's why we don't use the ship-to-store service very often. I definitely would use it regularly if we weren't so far away.  I would shop here again	Overall Rating:

picking up at store is a temptation to... by REI Shopper, November 15, 2011
picking up at store is a temptation to shop more.  I would shop here again	Overall Rating:

Great experience. They had the box... by REI Shopper, November 15, 2011
Great experience. They had the box right at the counter. I was able to look around, pick up a couple of other things, and check out promptly, although there was no pressure to do so (look around).  I would shop here again	Overall Rating:

Always a pleasure to shop on REI's... by REI Shopper, November 15, 2011
Always a pleasure to shop on REI's website. Easy to navigate and find what I'm looking for. Love the free shipping in the ship to store option.  I would shop here again	Overall Rating:

I love REI and really appreciate the... by REI Shopper, November 15, 2011
I love REI and really appreciate the emails that I receive with some very nice deals. I have made many purchases in the past and will continue to do do. Always 100% satisfied. Thanks REI!  I would shop here again	Overall Rating:

Excellent variety in products, both in... by REI Shopper, November 10, 2011
Excellent variety in products, both in cost and specifics.  I would shop here again	Overall Rating:

went well by REI Shopper, November 9, 2011
went well  I would shop here again	Overall Rating:

Great store with generous return... by REI Shopper, November 7, 2011
Great store with generous return policies so I never worry about just buying something. If it's not right, I can return it. I apprciate that!  I would shop here again	Overall Rating:

I live 75 miles from the nearest REI... by REI Shopper, November 7, 2011
I live 75 miles from the nearest REI store, so shpping to my home if the most convenient for me.  I would shop here again	Overall Rating:

you ask too many quetions by REI Shopper, November 7, 2011
you ask too many quetions  I would shop here again	Overall Rating:

No comment. by REI Shopper, November 6, 2011
No comment.  I would shop here again	Overall Rating:

The shoes were shipped to my house in... by REI Shopper, November 6, 2011
The shoes were shipped to my house in less time than was expected. I was very pleased with the whole process.  I would shop here again	Overall Rating:

Shipping to home address is easier.... by REI Shopper, November 6, 2011
Shipping to home address is easier. Good quality medchandise for the price.  I would shop here again	Overall Rating:

excellant by REI Shopper, November 6, 2011
excellant  I would shop here again	Overall Rating:

I would use the ship to store option... by REI Shopper, November 6, 2011
I would use the ship to store option more, but the store is in the opposite direction of most of my travel. My problem is that I always find more cool stuff at the store and just picking up an item is impossible. I always find something of use, usually on sale. Curse you REI, ;-)  I would shop here again	Overall Rating:

We really like REI, but we don't... by REI Shopper, November 6, 2011
We really like REI, but we don't have one in the San Antonio area. We buy for our Daughter and Son-in-Law, who live in Colorado. They love REI products!  I would shop here again	Overall Rating:

Easy ordering by REI Shopper, November 6, 2011
Easy ordering  I would shop here again	Overall Rating:

Great place to shop. We do not have an... by REI Shopper, November 6, 2011
Great place to shop. We do not have an REI near us, so this is the next best thing to having a store locally.  I would shop here again	Overall Rating:

Very good web site. Easy to find... by REI Shopper, November 6, 2011
Very good web site. Easy to find products.  I would shop here again	Overall Rating:

The REI web site is very easy to... by REI Shopper, November 6, 2011
The REI web site is very easy to navigate and use. The billing part is also easy.  I would shop here again	Overall Rating:

I love REI - while more expensive than... by REI Shopper, November 6, 2011
I love REI - while more expensive than other retailers, they stand behind their gear and offer a wonderful satisfaction guarantee. Coupon codes help with that when they come around though (hopefully there will be more soon - I have more on my wish list). Plus, they seem to know their stuff and are eco-friendly.  I would shop here again	Overall Rating:

good value by REI Shopper, November 6, 2011
good value  I would shop here again	Overall Rating: