REI

REI
 
Average Rating: 4.75/5.0 store rating
Customer Service 5
On-Time Delivery 5
See all REI listings

Read 3,862 reviews

Showing 1 - 40 of 3,862

Sort by:
Items per page
 

Terrible shipping estimator and customer service

by conwayscience, February 15, 2014
We had a bad storm coming in so I ordered some gear  to "arrive" 2 days before the snow hit. REI shipping estimator said it would get there in 2 days. 1 week later, and they're telling me it might get in here anytime in the next week (after the original week). REI customer service representative kept blaming the weather, but the facts from fedex are REI didn't give it to the shipper for 2 days, and when they did they sent it 10 day shipping when they advertised it as 2 day shipping. They tried to blame the 8 day delay on a single snow day. Currently no one can even tell me what state my package is in. And most disappointing, they treated me as hostile and unreasonable on the phone and voiced a complete lack of interest in trying to help me. 

Words from REI: "sir next time, you can order from someone else."

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I bought a REI brand backpack from their online Outlet. By the end of two months of using it on a trip, one day at an airport I found out the buckle to the front of waist was missing. The strip was so thin that the buckle just fell off. Most of time   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
I purchased 2 pairs of Vibram Five Fingers Finger, KomodoSports and Seeya. Both were too long so I sent them back by mail since there is not a physical store in my state. The Komodos had a size smaller available but the Seeyas had to be exchanges for a   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

No problem except with this websurvey...

by REI Shopper, September 6, 2012
No problem except with this websurvey requiring input in box 11, even though I selected "Very satisfied" in Q10.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Don't put the customer first

by yank918, July 5, 2012
I have had a few good experiences on REI but they recently screwed up my order by sending me the wrong item. I then have to spend more time waiting for my item as well as time and money going to the post office to return what they screwed up. I ask my service agent if they can give me free shipping on my originally purchased item in the event I need to return it (they were shoes). He said no he could not do that. Thanks for your lousy customer service- go with a real outdoor store that keeps customers first like backcountry.com

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
This is a revision to my original comment (thanks to one reviewer with a valid point that my negative experience primarily relates to UPS, the company REI uses for shipping packages): Use caution when ordering online from REI, especially via UPS.   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

As someone who lives in an apartment...

by REI Shopper, January 29, 2012
As someone who lives in an apartment setting, it is very convenient and safe to have my items shipped directly to my nearest REI store.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I bought a gift card for my son-in-law....

by REI Shopper, January 1, 2012
I bought a gift card for my son-in-law. The web page was easy to use. I received email notifications and confirmations from REI. I have no complaints about REI and will continue to shop in EI stores and online.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I love REI-Outlet.com. I am always...

by REI Shopper, December 3, 2011
I love REI-Outlet.com. I am always waiting for the 20% off one item special sales they have periodically to clear out their inventory. Most recently I participated in the buy and item within the time frame and receive $20 off of a $100 order at a later date. This was a great promotion, but I would love to just get a 20% off my next order. I would have bought $300-$400 worth of items at a $60-$80 savings, rather than the $100 I spent. Thank you, Andy AU

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Always very helpful when I have...

by REI Shopper, November 25, 2011
Always very helpful when I have questions.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great.

by REI Shopper, November 22, 2011
Great.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good

by REI Shopper, November 21, 2011
good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

When I ordered 2 20 foot pieces of...

by REI Shopper, November 20, 2011
When I ordered 2 20 foot pieces of webbing, you sent them to me as 1 40 footer. Not a big deal but kind of annoying.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The products were easy to locate...

by REI Shopper, November 20, 2011
The products were easy to locate on-line. I was very satisfied with ordering the products and their quick delivery. The coat and treking poles are excellent quality.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I was not expecting the additional cost...

by REI Shopper, November 20, 2011
I was not expecting the additional cost 0f $45.00 for shipping because it states on the order form and elsewhere "free shipping" it does not specify to the USA only. I was also not aware of the $18.88 Customs charge. I could have bought it in Canada for $20.00 more than the combined cost so it was not really worth the expected savings.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Easy to shop with REI and "no...

by REI Shopper, November 19, 2011
Easy to shop with REI and "no fuss". Plus, the website is easy to navigate! #10 should be worded differently....this my recent purchase but in the PAST I have used store p/u...

  I would shop here again
Overall Rating: 5/5.0 store rating
 

didn't fit; returned to store for...

by REI Shopper, November 19, 2011
didn't fit; returned to store for refund

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great!

by REI Shopper, November 18, 2011
Great!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Shopping REI either on line or in the...

by REI Shopper, November 18, 2011
Shopping REI either on line or in the store is always a wonderful experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Easy to order, came promptly, but the...

by REI Shopper, November 17, 2011
Easy to order, came promptly, but the product was a colossal disappointment. I'll be returning them shortly. I ordered two pairs of long underwear. I'm 5'8'' and I ordered size Large in order to ensure leg length would be adequate, even though I wear size 10-12. The long underwear were ridiculously short. What a joke. REI has been wonderful in the past, and have a reputation for high quality, but I guess that was several years ago. I will not be ordering from REI again.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

I like the outlet store. It is easy to...

by REI Shopper, November 17, 2011
I like the outlet store. It is easy to search for items. Your survey requires answer to "why were you less than satisfied..." - what am I to do - make up an answer? This makes me want to quit the survey.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Awesome.

by REI Shopper, November 16, 2011
Awesome.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

very good after trying on the shoes at...

by REI Shopper, November 16, 2011
very good after trying on the shoes at a store, then ordered online

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Online shopping clear and easy to use....

by REI Shopper, November 16, 2011
Online shopping clear and easy to use. In store I find all the salespeople friendly, helpful and knowledgable.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

We live an hour away from our nearest...

by REI Shopper, November 15, 2011
We live an hour away from our nearest REI store, so that's why we don't use the ship-to-store service very often. I definitely would use it regularly if we weren't so far away.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Always a pleasure to shop on REI's...

by REI Shopper, November 15, 2011
Always a pleasure to shop on REI's website. Easy to navigate and find what I'm looking for. Love the free shipping in the ship to store option.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great experience. They had the box...

by REI Shopper, November 15, 2011
Great experience. They had the box right at the counter. I was able to look around, pick up a couple of other things, and check out promptly, although there was no pressure to do so (look around).

  I would shop here again
Overall Rating: 5/5.0 store rating
 

picking up at store is a temptation to...

by REI Shopper, November 15, 2011
picking up at store is a temptation to shop more.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I love REI and really appreciate the...

by REI Shopper, November 15, 2011
I love REI and really appreciate the emails that I receive with some very nice deals. I have made many purchases in the past and will continue to do do. Always 100% satisfied. Thanks REI!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent variety in products, both in...

by REI Shopper, November 10, 2011
Excellent variety in products, both in cost and specifics.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

went well

by REI Shopper, November 9, 2011
went well

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great store with generous return...

by REI Shopper, November 7, 2011
Great store with generous return policies so I never worry about just buying something. If it's not right, I can return it. I apprciate that!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I live 75 miles from the nearest REI...

by REI Shopper, November 7, 2011
I live 75 miles from the nearest REI store, so shpping to my home if the most convenient for me.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

you ask too many quetions

by REI Shopper, November 7, 2011
you ask too many quetions

  I would shop here again
Overall Rating: 5/5.0 store rating
 

No comment.

by REI Shopper, November 6, 2011
No comment.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The shoes were shipped to my house in...

by REI Shopper, November 6, 2011
The shoes were shipped to my house in less time than was expected. I was very pleased with the whole process.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Shipping to home address is easier....

by REI Shopper, November 6, 2011
Shipping to home address is easier. Good quality medchandise for the price.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

excellant

by REI Shopper, November 6, 2011
excellant

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I would use the ship to store option...

by REI Shopper, November 6, 2011
I would use the ship to store option more, but the store is in the opposite direction of most of my travel. My problem is that I always find more cool stuff at the store and just picking up an item is impossible. I always find something of use, usually on sale. Curse you REI, ;-)

  I would shop here again
Overall Rating: 5/5.0 store rating
 

We really like REI, but we don't...

by REI Shopper, November 6, 2011
We really like REI, but we don't have one in the San Antonio area. We buy for our Daughter and Son-in-Law, who live in Colorado. They love REI products!

  I would shop here again
Overall Rating: 5/5.0 store rating

Copyright © 2000-2014 eBay Inc. All Rights Reserved

http://img.shoppingshadow.com/jfe/JavaFrontEnd-fe.apimig.eek-24145
http://img.shoppingshadow.com/jfe/JavaFrontEnd-fe.apimig.eek-24145