Perfume Emporium

Perfume Emporium
 
Average Rating: 4.22/5.0 store rating
Customer Service 4
On-Time Delivery 5
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pathetic. will never shop again

by amit803, May 2, 2013
I bought a $120 perfume using an Non US credit card.
they didnt ship the item and didnt give any feedback on the status of the order.

On contacting them, I got a msg saying that the order is cancelled due to suspicious activity on the card.
i couldnt gift my wife her birthday gift because of their bad service
very disappointing service !!

the worst is yet to follow - they cancelled the order but very conveniently didnt refund me !
so these scamsters need to be brought to notice and a legal case should be filed against them

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Bait and switch company

by bronica, June 10, 2012
I ordered Cuba Gold Cologne - a scent I absolutely love - and was sent Cuba Paris - a cheap immitation you can find in a Dollar Store.  On line help claims they are the same.  They are not.  I know.  I have both on my dresser.

Bait and switch.  BAD, BAD company to deal with.  Double thumbs down.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Awful customer service, shady practice

by lotodimes, March 21, 2012
Beware, they can cancel orders at will and leave you in the dark. I placed some orders with an advertised coupon and kept getting cancelled. They gave excuses of invalid phone number but I suspect the real reason was because prices were too low after coupon. And since when do merchants have to call customers in order to process an order with credit card? I had to email to find out status of my orders only to meet awful customer service which doesn't show any interest in getting your orders. They lied about emailing me asking for permission to cancel and insinuate me of credit card fraud. Their mall store is just as bad, making me fight for a legit return with receipt that was bought 5 mins prior. I will never buy or recommend anyone of perfume emporium.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Deceptive Dishonest Thieves DO NOT USE!

by bmf525, September 18, 2011
Deceptive, evasive and absolutely impossible to get in touch with. They lie about getting in touch, sending items and everything related to order. I will be reporting them to the Better Business Bureau and contacting my credit card company to get a refund. This is the worst, most dishonest online company I have ever dealt with, and any company that guarantees their security or practices should know that they are complete frauds. The only reason they can "sell" at a lower price is because they have NOTHING to deliver but lies and stall tactics.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

I'm very pleased with what I...

by Perfume Emporium Shopper, August 13, 2011
I'm very pleased with what I ordered and I received it in perfect condition. I love the website and think there is a huge range to choose from. I will love shopping from here again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was perfect, all was very good: 1...

by Perfume Emporium Shopper, August 6, 2011
It was perfect, all was very good: 1 week from USA to Germany, product was in good condition, information from merchant and qualtiy good too.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

No tracking number on order email to...

by Perfume Emporium Shopper, July 27, 2011
No tracking number on order email to see status of shipment. Otherwise, the process was fine. Thank you.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Have used tghis site many...

by Perfume Emporium Shopper, July 20, 2011
Have used tghis site many times....never a problem

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Perfume Emporium stocks Santa Fe...

by Perfume Emporium Shopper, July 19, 2011
Perfume Emporium stocks Santa Fe Cologne at a reasonable price when many outlets don't have it.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Everything went well. Products arrived...

by Perfume Emporium Shopper, July 17, 2011
Everything went well. Products arrived in timely fashion and as advertized.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

brilliant :-)

by Perfume Emporium Shopper, July 17, 2011
brilliant :-)

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I always shop at Perfume Emporium and...

by Perfume Emporium Shopper, July 11, 2011
I always shop at Perfume Emporium and have never been disappointed. Service is excellent.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have made many purchases from this...

by Perfume Emporium Shopper, July 11, 2011
I have made many purchases from this company and they are absolutely one of my favorites!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The product was back-ordered. It did...

by Perfume Emporium Shopper, July 7, 2011
The product was back-ordered. It did take six months to receive it. The product was diffucult to locate, therefore I was pleased to find it at this site. It took time and e-mail to follow-up. The box the product came in was a bit worn, however I am please with the product and would order again.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Great price and problem free,will be...

by Perfume Emporium Shopper, July 3, 2011
Great price and problem free,will be buying again when required.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I was pleased overall to be able to...

by Perfume Emporium Shopper, May 23, 2011
I was pleased overall to be able to purchase a perfume that I was unable to find in Australia, although it was not clear from the website at first that it was actually coming from the US.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Good PRICE and FAST delivery!

by Perfume Emporium Shopper, May 23, 2011
Good PRICE and FAST delivery!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

All perfect!The product in exellent...

by Perfume Emporium Shopper, May 21, 2011
All perfect!The product in exellent conticion!!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I won't buy from them again.

by scene233, May 19, 2011
I bought a bottle of Annick Goutal's Folavril at a discount price from Perfume Emporium.  This does not smell like Folavril.  It should smell fruity, not soapy.  I think it's either a knock off in a Folavril bottle or it's perfume that went bad and lost its original scent.  I'm sending it back but mad that they take out a 15% restocking fee.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

quick and easy, and goods as...

by Perfume Emporium Shopper, May 16, 2011
quick and easy, and goods as advertised. Excellent

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I do not want to.

by Perfume Emporium Shopper, May 13, 2011
I do not want to.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Unfortunately,I received two (2)...

by Perfume Emporium Shopper, May 11, 2011
Unfortunately,I received two (2) bottles of the Mont Blanc perfume.My first attempt at ordering APPEARED not to go thru so I reordered again. The reason I thought first order had not gone thru was because I got a screen saying "YOUR ORDER HAS NOT BEEN FINALIZED YET ". This is not the first time I have had problems ordering here however,my wife will eventually use both bottles of perfume.We may request future orders by phone to avoid confusion. Orders have always come thru in timely manner and in good condition.Thank you. elftoys@copper.net. For :Lorraine Elfenbein....

  I would shop here again
Overall Rating: 4/5.0 store rating
 

good service, great selection of...

by Perfume Emporium Shopper, May 10, 2011
good service, great selection of perfumes.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I have always re received what I wanted...

by Perfume Emporium Shopper, May 6, 2011
I have always re received what I wanted and never had any negative results. Love the site and will continue to order from here.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Got the product I wanted within the...

by Perfume Emporium Shopper, April 28, 2011
Got the product I wanted within the given time-frame. Could use a different mailing system ie royal mail or another type of courier though.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

No problems and great service-I would...

by Perfume Emporium Shopper, April 19, 2011
No problems and great service-I would definitely purchase from you again-Thanks

  I would shop here again
Overall Rating: 5/5.0 store rating
 

the only thing that i did not like...

by Perfume Emporium Shopper, April 4, 2011
the only thing that i did not like about perfume emporium.com is that in order to reach customer service by phone, I had to call and leave a voice mail and then i had to wait until a representative called me back a few hours later. the voicemail says that there is no control over how long it will take to get a return call. i feel that there should be a representative on the phone to help the customer right away. this leave a voicemail and then wait for a return call several hours later has to go. please fix this aspect of your business. thanks.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Nice layout to the site!! Keep up the...

by Perfume Emporium Shopper, March 26, 2011
Nice layout to the site!! Keep up the good work!! :-)

  I would shop here again
Overall Rating: 5/5.0 store rating
 

i was pleased with finding the perfume...

by Perfume Emporium Shopper, March 14, 2011
i was pleased with finding the perfume i needed right away.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Found the product I wanted, online, and...

by Perfume Emporium Shopper, March 11, 2011
Found the product I wanted, online, and completed the transaction without any difficulty. Shipping was just fine. And..........I'm so glad to be able to locate this fragrance, which is no longer being produced. Thank you.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My daughter was happy with her gift.

by Perfume Emporium Shopper, March 3, 2011
My daughter was happy with her gift.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

prices could be lower although you can...

by Perfume Emporium Shopper, March 2, 2011
prices could be lower although you can find some sizes that are hard to find else where

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent no problems product was in...

by Perfume Emporium Shopper, March 2, 2011
Excellent no problems product was in great condition and exactly what I expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent selection (many merchants did...

by Perfume Emporium Shopper, March 2, 2011
Excellent selection (many merchants did not have the item I wanted in stock), very good size and price selection available, quick and safe shipment. Everything I want in a shop.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I always buy my perfume from them. They...

by Perfume Emporium Shopper, March 1, 2011
I always buy my perfume from them. They have good prices.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have ordered from your Perfume...

by Perfume Emporium Shopper, February 28, 2011
I have ordered from your Perfume Emporium twice, and both times I have a "ship to" address different from mine. The products are always a gift and they are received always on the date I need them delivered. I will definately order from your company again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

altogether good experience

by Perfume Emporium Shopper, February 27, 2011
altogether good experience

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Item wasn't as expected, but they...

by Perfume Emporium Shopper, February 23, 2011
Item wasn't as expected, but they did give me a little partial refund.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Very good, was sent an e-mail to advise...

by Perfume Emporium Shopper, February 17, 2011
Very good, was sent an e-mail to advise product was in stock again. Order sent on time (as indicated in e-mail), parcel well packed & vouchers enclosed for next time.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Product arrived quickly in perfect...

by Perfume Emporium Shopper, February 16, 2011
Product arrived quickly in perfect condition. Couldn't ask for anything more. Good experience.

  I would shop here again
Overall Rating: 5/5.0 store rating

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