Performance Bicycle

Performance Bicycle
Average Rating: 2.36/5.0 store rating
Customer Service 3
On-Time Delivery 4
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We recently ordered a bicycle from Performance.  I would not normally purchase a bike from an online store, but they were the only bicycle store in the country with the cyclocross bicycle model we wanted in the correct size that we needed   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Online store is convenient but inconsistent (see review for details)

by metaller, May 21, 2012
I found "2011 GT Avalanche 2.0 Disc Mountain Bike" on sale at performancebike.com. When arrived to shop I found that such bike present in stock for my size (medium), so I ordered it. Next day when picking up bike from store I found they gave me "2011 GT Avalanche 2.0 Mechanical Disc Mountain Bike" instead, which is cheaper, but same sale price. When I mentioned this discrepancy to salesperson he said that "2011 GT Avalanche 2.0 Disc Mountain Bike" was mislabeled and in fact this is 2012 model and not on sale. I tried to convince them that this problem is not mine and I want to buy advertised bike. But no success. Please be aware of this shop.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 
I don't usually write negative reviews, but I've had a horrible experience dealing with Performance Bike and I think others should know about it. My wife and I placed two orders last week, one for a bike and another for pedals and shoes. For the bike   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Bad Experience

by flipflopped, June 21, 2010
Horrible customer service. I ordered several items over 2 months ago and have been told weekly to expect shipment. Customer service has given me inconsistent information every time I call.

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Very BAD SERVICE, Go to your LBS

by e-critiq, April 21, 2010
Ordered on April 1st from Florida and they shipped it to California, said it was on the way back a week later, never got here. I requested a refund on April 10th, its now the 21st and still haven't received credit --- WILL NEVER AGAIN use them, total incompetence

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Horrible service.

by danomac8, April 12, 2010
I wouldn't buy a glass of water from this place if I were on fire. They would find someway to screw it up! If you are looking for a major lack in customer service then this is definitely the place for you.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 
I placed an order on  02/22/10.  My credit card was  charged on  02/23/10. Today is 03/12/10 and I have still not received my 2 bike helmets and bike shorts.  There have been 2 errors  in my mailing address;1 when the order   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I really like Performance Bicycle as a whole. I bought a mountain bike in person about eight years ago from a shop in Southern California (Escondido, now closed) and not only got a great deal but the salesperson was really helpful, knowledgable and   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Bad experience so far...

by inyorep, July 14, 2009
Ordered online.  Received a call the next day saying that my card was not authorizing.  Talked to them and got that sorted.  Card was charged on a Wednesday.  Then nothing.  No email confirmation of shipment, no call, nothing.  I called them on Monday the following week.  They couldn't find my order.  Told me to 'call back tomorrow'.  I did that, then while on the phone with someone telling me that the item had not shipped yet, I noticed that they had charged me for the order AGAIN!  So charged twice, item not shipped.  Can't tell when it will arrive.  NEVER again....

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Great website for all your biking needs.

by bugmenot, March 6, 2009
I have not dealt with customer service, but I have ordered three bikes and multiple bicycle accessories and all have arrived quickly.  If ordering a bike, it would be a good decision to become a performance member to earn extra points towards your next purchase.  When you order something expensive, such as a bike, your points add up very fast.  The free upgrade to two day shipping as a performance member is also very nice.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Shop Summary: Good selection and good prices are marred by the following: 1.) Shipping takes over 10 days 2.) You don't know if an item is back-ordered until 5+ days after order is placed. 3.) Received used merchandise that was purchased as new,   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Disheartening, Awful Terrible, Upsetting Experience

by kyroneus, June 25, 2008
I ordered a Men's Silver Mountain bike. I received a Green Women's Street bike. After a couple ignored emails to their customer service dept, I was finally informed to ship the giant box back to them via UPS ground and I would be reimbursed for shipping and the price of the bike. That was a chore in itself since the box would not fit in my vehicle. I finally got it to the UPS store, cost me $147 to send it back. 3 weeks later I checked my bank account to see that only the price of the bike was refunded. They didn't even reimburse me for the original shipping that I paid to have the bike shipped to me. Their customer service email response is generic and uncaring, lame. Terrible service. And a rip-off. I paid for their mistakes.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Poor business practice; Poor customer service

by sandy_cw, December 13, 2007
Poor business practice and complete lack of customer service. Package came missing an item. Customer representative did not believe me at all. After convincing him, he says he will send item by ground shipping. I told him that was unacceptable so he promises 2nd day shipping. Three days later and no item so I call back and they say it "will" be sent by ground shipping. Further inquiries later reveal that the item has been discontinued. At no time was I notified that item had been discontinued. At no time did I receive a refund. The company simply omitted the item from package without explanation, insulted me on the phone and then blatantly lied about sending it via expedited shipping. I still have yet to receive any kind of confirmation email regarding the item or my refund. Buyer please beware!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I have used Performance Bike on and off for years. I was once a club member as well but let it lapse. They do not have the best prices, but a closeout item or featured sale may be difficult to beat. If you are willing to search the web, www.qbike.com   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Watch out for this company. Performance, Inc has acquired supergo and nashbar. They are all the same company with the same poor business practices. I tried to love them, they make a couple of good products and advertise some really good prices.   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
I ordered four tires and a chain to be used in an upcoming one week ride. The order was placed on 5-3-07 with my correct name and address which also showed on the confirmation email I received from Performance. The package was shipped to the wrong   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Horribly slow service, and misleading "GROUND" shipping designation.

by mutantclover, April 26, 2007
Slowest delivery I've ever seen. 14 days. When they say "free ground shipping," don't assume they're actually using a ground service. I thought since they were east coast, and I'm east coast, it would be FASTER than the other options which are mostly out west. I was dead wrong. You want fast delivery? Order straight from Taiwan. It will get to your door twice as fast. Never buying from "Performance" again.

This was just a waste of time and money because now I will need to purchase some of the junk from my overpriced local shops.

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
This is the first time I've done any business with Performance in about three years. Back then the service was first-rate and very fast, but it's obvious to me that things have changed in the interim. For the worse. My complaint isn't with their   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Worst Customer Service of any Online Retailer

by jensy212, March 12, 2007
My experience with Performance has been a nightmare. It took them THREE times to ship me the correct jersey (the second attempt they sent the wrong size and wrong color). First of all, the idea of customer satisfaction is completely foreign to their customer service representatives. I had a simple question about how to get my return shipping refunded, and after 3 customer service reps told me my only option was to pay for it myself, I finally found someone who sent me a fedex return label. Weeks after sending my package back, I still have not received a refund. When calling customer service, they claim they have no way to contact the returns dept to find out if the package has been received. They apparently have lost my package and are now trying to blame FedEx. They refuse to refund my money, so it looks like I am out $80 due their complete incompetence.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Performance bicycle's online store is easy to use and has a large catalog of high quality parts at outstanding prices. I have made several purchases from them including my current mountain bike. I was extremely happy with the service that I received.   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

A pretty decent company

by darogers, June 12, 2006
Performance Bicycle is an excellent online supplier of cycling apparel and equipment. For the mass majority of us who don’t live in a major city or have access to a pro shop, Performance Bicycle is the answer. Their prices aren’t always the most   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I've been a customer of Performance for 23 years and I've spent many thousands of dollars with them and probably have placed more than 50 orders, so this isn't a one-time experience. The orders are always accurately filled. Many years ago, they were   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
The selection is good, prices probably the best in the industry, but their methods such hugely. I have been shopping with them for couple years. When everything goes smooth you are the winner. But when a help from customer service is needed - good luck   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Best bike company

by bike_babe, November 13, 2005
Performance Bicycle is probably one of the best companies out there in my opinion. No, it isn't perfect. But nobody and nothing is. The sales reps are very friendly and will go out of their way to do their best in helping you with an item or order. They're also generally pretty knowledgeable. And if they don't know the answer, they have a tech department that is very knowledgeable. They have a really great selection and most of the prices are really good, especially sales. There's also a membership club which is really beneficial if you buy often. A lot of people get it confused though which makes them think it's not worth it. You get 10% back on all of your purchases once you spend your first 100. So you'd have $10 off of your next order. You also get 2nd shipping for the price of regular, which saves you $3 each time you order. You also get some really good team prices. My orders almost always arrive on time and when they don't, customer service is extremely helpful. I definitely recommend them.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent service, excellent price for a good product

by mtslights, September 21, 2005
I recently purchase a Tirreno Razza 2.0 bicycle from Performance and found them to have great customer service. I used an online coupon on top of their summer special to get a great deal. Due to a glitch in the web form, I couldn't sign up for their "team performance" at the same time for additional store credit. The following Monday, the customer service people signed me up retroactively, gave me the 10% credit on the bicycle purchase (the most I'll spend in several years on bicycle equipment), and upgraded the delivery to 2nd day free without a word of complaint even though by this time I was paying $550 for their $850 bike.
I can't believe this is the same company some of the other people are complaining about. My advise if you have any trouble with them -- call back and get a different agent. Every customer service department must have a few bad apples, but based on my experience the problem can't be because of company policy.


  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

bait and switch specials

by froogler56, April 29, 2005
I was mislead by an offered special in which apparently only one flavor choice was available. That flavor, however, was on a one month backorder and I wasn't notified of this or the flavor switch. One customer service person offered a selection of in stock flavors from which I chose again as I was anxious to receive my 10 day old order, but that offer was later reversed by another customer service person and I was politely told that I could expect to wait for a month or longer for the special flavor. I understand that they were probably passing on an excellent bargain from the manufacturer, but if you screw up you should try to fix it. For what amounts to maybe $3 or $4 of their profit I've wasted hours shopping and communicating with PerformanceBike.com. If they're not willing to compromise over a few dollars on a small order which they, in essence, screwed up, how could I trust the company to handle a several thousand dollar bicycle order that I have in the works?

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Charged for items not received: no resolution.

by jimjuliem, April 1, 2005
I ordered several items and one item did not come with the order. There was no invoice and I later received a Visa bill for the whole order. Their customer service was unable to help me, and my claim form has, so far, been unanswered.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Excellent - I would buy from them again in the future.

by bogibear, March 27, 2005
I've been dealing with Performance for a very long time and have been very satisfied with their products and customer service. I've emailed and called them with some very specific questions and found them very knowledgeable. I'm also a team performance member ($20/yr) and I always make up the money spent with savings (in the form of points to be applied to future purchases) and shipping discounts for members ($10.75 for 2nd day).

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Pros: Good variety, good selection, reliable delivery Cons: Nashbar has better closeouts and has more stock on some items; Some sales only available in stores I've been using Nashbar.com and Performancebike.com for a few years now as my primary   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Miserable experience. I wasted a lot of time with these clowns.

by jtocwru, August 28, 2004
I ordered a Tirreno Razza 2.0 road bike and waited for well over a month before giving up. It was on backorder the whole time, and customer service would not give me any sort of estimate as to when it would be in stock. Not even a ballpark figure. The kicker is that they charged my credit card $35.50 (the ground shipping cost) the day after I placed the order. They never even had the bike in stock. This place is horrible.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I've been ordering from Performance for a couple of years now, and I have been very happy with them. They have a huge selection of bicycling parts and gear, with much of the merchandise being on sale at some point or another. True, the "regular"   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Since I began biking about five years ago, I have become more interested in sites having to do with   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

below average

by peterwelsh, July 11, 2003
Satisfactory online shopping experience until you need to talk to someone. Their service reps clear   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
This store sells lots of bike equipment.

I was surprised to find that this company is really terrible. I really tried to like them, but after several phone calls and many many emails, I would not recommend them. Clearly, this company uses a   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Be careful...

by carletonj, September 10, 2002
Make sure you know exactly what you want before your order from Performance Bike - make doubly sure you can understand what product they're describing on their website. Yes - this sounds obvious, but it's not as easy as you might think! Be particularly   Read full review...

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
The fact that PerformanceBike.com exists has saved me heaps of cash, but these savings only exist if you look for them. In general the pricing at Performance is not bad. But you must remember that whatever you order will have a shipping charge tacked   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Due to the way I was treated by a manager at a Performance retail location, I will no longer shop them for anything.

My on-line shopping experience has always been fine with Performance... prices are OK if you are buying the right item and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

An Online Bicycle Superstore

by mar4k, December 31, 2001
I have ordered a number of times from Performance Bicycle Online, and overall, my experiences with them have been more than satisfactory.

First of all, one would be hard-pressed to find a bike shop that matches Performance Bicycle's selection,   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Despite the problems I did have ordering from Performance Bike, I want this to be front and center. I did receive my helmet, in good condition, at a good price, in good time (after it was shipped) to the correct address.

Now, here is my   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 3/5.0 store rating

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