PCM

PCM
 
Average Rating: 3.45/5.0 store rating
Customer Service 3
On-Time Delivery 4
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I would never do business with this company either

by legalvideo, March 9, 2011
I would never do business with this company either. Although I have over 15 years of conducting telemarketing campaigns I still can't believe how many incompetent salespeople there are out there. Their employee kept stating how my company had an account with them. As I handle the purchasing I could see a purchase made in 2009 and have no problem with companies sending updated information or even a monthly e-zine with specials and hopefully insightful articles to augment their marketing efforts so there is something interesting to read, but this guy was just plain rude. I have nothing personal against this company or the product we received from them but solely because of the repeated rude calls from them I will never purchase from their company and will be sure to forward any and all business associates I know who may be purchasing similar products to different resources. With so much competition for their product offering a company must build loyalty and provide the highest level of customer service. In just two days this employee with his repeated calls has destroyed this company's reputation.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Lowest price, fast shipping, item in stock

by rw54, June 2, 2010
Purchased an HP Workstation. Best price I could find online. They had it in stock and shipped it immediately. I actually received it several days before expected. The only issue was they quoted me a price (over the phone) including shipping but did not quote sales tax that was added to the order. If requesting a quote, keep in mind they add sales tax. But the sales rep I spoke to was very friendly and helpful. I would recommend and buy from PC Mall again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very dissatisfied with customer service, will never buy again

by joescat, November 18, 2008
PC Mall has been calling for many months - various salespeople, asking for names in the organization - literally hounding us. I finally decided to give them a chance. They'll only get one, for life. I will never, NEVER, buy anything from them again, period. Their prices were universally higher than other places I can buy from. But, I usually want the assurance of great customer service, and in that they failed miserably. Granted, I was buying PC system components, and I've learned that the "big" shops don't cater to that well. Some of the items failed, and PC mall outright refused to do a return. On even some of the unopened items, finally agreed to do an RMA, but it's been a week "waiting for approval" three levels of management higher. Why buy from here, when competitors have better prices and better service (I'll name NewEgg for example). For direct competition in PC Mall's niche, Zones is far superior, even CDW.


I've asked for these "managers" names - no response as of now.


You have been warned.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Incompetence or intentional bait-and-switch??

by flocculus, November 26, 2007
I attempted for a month to purchase an Oracle database from this incompetent offshore outfit. First, the listed "5-user" license became a 1 user license. Then, multiple sales reps went through days and days of having no clue of how to actually get the license, having me call Oracle, etc. They had absolutely no clue what the product was. After that, the price from the website went up a total of $150. Then they said they might have a real price in a week. Fed up with the multiple bait-and-switches and complete incompetence, I gave up and canceled the order. Can they handle selling an iPod? I don't know, but they can't handle anything more complex.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Strongly Not Recommended

by kdw1988, September 7, 2007
Tax will be added after you paid without any notice.
They even charge tax on shipping charges.
So make sure the total charges before place an order.
Cannot find the total price on the site, you have to call and talk to sale's rep.


x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Worst Company To Order From - And Work For

by funnybrit, July 5, 2007
I've tried to order computer stuff from them but got continually frustrated with the lousy customer service and the annoying telephone system that they have. Arrogant salesmen, long wait times, just not worth it.

PC Mall is located in my home town and I've known several people that have worked for this company and the horror stories they tell! This company has a very bad reputation locally.



x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

another scam site that takes your money and does not ship product

by ekampel, November 10, 2006
I bought 2 memory sticks. They said they had them in stock. I needed them this week. Guess what, they backordered them. It is becoming ridiculous dealing with companies like this that can NOT fullfill the product.
I will never buy from them EVER again!!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Horrible deceptive practices

by gnew9, July 13, 2006
I have just canceled an order with Polycom directly because they said the item was out-of-stock. PCMall said the item was indeed in stock. I ordered three. Now they say it is out of stock and back ordered. Their web site still claims it is in stock thus "sucking" more buyers in. This is not only infuriating, but is deceptive. Watch out for these guys

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Ordering was a breze and the product...

by PC Mall Shopper, May 26, 2006
Ordering was a breze and the product was shipped immediately. Received very quickly. Will definitely shop with them in the future.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The pricing was the best from a...

by PC Mall Shopper, May 9, 2006
The pricing was the best from a reputable merchant. (Others were lower but not by much and I had never heard of them.)

  I would shop here again
Overall Rating: 4/5.0 store rating
 

PC Mall had the lowest price that I...

by PC Mall Shopper, May 6, 2006
PC Mall had the lowest price that I could find on this product including shipping. I never purchased from PC Mall before, but I would shop here again.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

terrible

by sixz, May 4, 2006
I bought a Fuji Plus monitor from eCOST (turned out to be PC Mall). It was delivered fine. Although the monitor worked, a pixel was dead. Then another died. At this point I contact eCOST and was told I'd have to go to the manufacturer for a warranty replacement or repair. eCOST sticks to a "30 day warranty" before they dispose of you and send you to the manufacturer. Contacting the manufacturer proved to be very difficult. There was one Chinese kid handling the phones, so the lines were always busy or did not get answered. Finally after ruffling feathers at eCOST (PC Mall) a manager spoke with me (at PC Mall). She told me the same thing- go to the manufacturer.

In a nutshell, I'm stuck with a monitor that has dead pixels and neither eCOST (PC Mall) nor the manufacturer were willing to back the product.

Legally I found, there is an IMPLIED warranty. eCOST (PCMall) will deny this, but it is legitimate, should you care to go that far.

I will never buy from eCOST (PC Mall) again. TigerDirect has always been extremely helpful and trustworthy. I'll give them my business.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Very good experience, thanks.

by PC Mall Shopper, May 4, 2006
Very good experience, thanks.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have placed many orders here over the...

by PC Mall Shopper, March 6, 2006
I have placed many orders here over the past 3 years. I got excellent service and satisfaction every time.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

nightmare

by consumer44, November 4, 2005
PC mall is the worst mail order company i have ever dealt with. it took about 5 phone calls to get a RA# number then they charged me a 25% restocking fee i was never told about when i placed the order.
I or my company will never deal with them again and i urge you to find out all of their "Policies" before you place an order with them



x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Liars for sales reps and arrogant management = bad experience every time!!!

by techguy12, September 15, 2005
I stopped ordering from these guys. Extremely difficult to get resolution to a problem (mistake which was their fault by the way). Took several phone calls and time spent talking to a liar of a sales rep and an extremely arrogant manager to finally get the problem resolved.

Avoid if at all possible.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

One word - terrible

by jsnr, September 2, 2005
This company is affiliated with MacMall and eCost. I recently placed order at MacMall that was accepted then later rejected. Also still waiting for a rebate on an item I purchased from eCost approximately 4 months ago. Customer service is nonexistent. This is the type of company that give electronics e-retailers a negative image. The people at Apple may want to re-think their association with this company.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

luck of the draw

by netshop888, July 13, 2005
When shopping at the Mall, it is all about the luck of the draw. For the most part, their pricing is reasonable but as far as service, it is a crap shoot. They have so many sales reps and all of them are trying to steal every penny you have. But if you are lucky and land a good rep, hang on to them.

PC Mall has a very large turnover on its sales rep.

The industry standard is 3 years with the same company, PC Mall reps average about 6 months, CDW average 10 years. With that kind of turnover, most of the time you call in, you are dealing with someone who is brand new to selling, let alone selling and recommending computer products.

Their reps have absolutly no knowledge in computers or technology. I know for a fact, many reps there have zero computer knowledge.



x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Website was not very user friendly, but...

by PC Mall Shopper, June 27, 2005
Website was not very user friendly, but everything arrived on time and in good condition -- for cheap!

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I tend to use PC Mall for most of my...

by PC Mall Shopper, June 5, 2005
I tend to use PC Mall for most of my Computer needs. They seem to have a great selection, good prices and very good customer service. They also have good shipping rates. When you live in rural Alaska shipping is always a priority as the costs are pretty high. They do not ship via USPS but their rates seem competitive.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Terrible service - find another site to purchase equipment

by lalcmp, May 23, 2005
PCMall was unresponsive and unhelpful. The person who took the order (Gilroy) did not respond to frequent voicemails and e-mails as to the status of the order. The order was never filled and no explanation was provided. I would NOT recommend that anyone use this website to make a purchase.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Good prices, in stock, delivered on...

by PC Mall Shopper, May 14, 2005
Good prices, in stock, delivered on time! What more could a customer ask for?

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

First purchase from PCMall and I am...

by PC Mall Shopper, May 10, 2005
First purchase from PCMall and I am satisfied. Excellent product at a great price; it arrived on time well packaged for shipment. At this point I will certainly return for future purchases.

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Inputing information to place the order...

by PC Mall Shopper, May 9, 2005
Inputing information to place the order was very easy. Product arrived on time. Great experience! Thanks!

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

i didn't know this product was not...

by PC Mall Shopper, April 17, 2005
i didn't know this product was not available until AFTER i ordered and checked out. Waste of my time.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Horrible! Would never do business with again!

by netizen1, April 12, 2005
I tried to purchase some digital cameras through PC MALL. First, the customer service rep never returned my calls. Then, when I called and got another rep, they said everything was fine and placed my order. Well, in two weeks nothing came. I called and found out they lost the check!
A month later the products arrived and they were the wrong ones! I called and complained. It took me three months to get the products I needed. By that time, I no longer needed them. Stay away!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Excellent on-line store with excellent...

by PC Mall Shopper, April 4, 2005
Excellent on-line store with excellent prices and service. Web site is a little slow.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Ordering system needs improving. When...

by PC Mall Shopper, March 24, 2005
Ordering system needs improving. When I first submitted my order a hold was placed on my credit card and it looked like the product was going to be shipped immediately. Also, I received no email confirmation. So I went back to track my order then it said "back order". Then I noticed the hold on my credit card went away and there was no credit card record of a purchase so I wondered what happened to my order, like whether it was canceled or lost. So I called to find out when it was going to ship. Customer service was good, considering it was a weekend, and the guy said the order was now in-process and at the warehouse, but the site still said back order. Finally, the Web site said "in process" the next day and I got the Playstation a few days later. But the site definitely did not impress me, and I would not shop here again because of the "shipping and handling" charges, which I know is just a way the company is trying to get more money from me. It should be bundled into the price of the product.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

I am a previous customer with PC Mall,...

by PC Mall Shopper, March 23, 2005
I am a previous customer with PC Mall, and I am satisfied with the items that I have purchased in the past as well as just recently. I look forward to future purchases with them in the future.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

UPS damaged the box & lost the contents...

by PC Mall Shopper, March 21, 2005
UPS damaged the box & lost the contents so the product never came within 2hrs of my location. I repeatedly called and e-mailed the company asking for help in getting the items resent and had not success in ever getting the order. Weeks later found out the order was finally credited to my credit card and closed. I still needed the cartridges though! Their phone system disconnected me several times. I wasted a great deal of time only to never receive the product.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

i bought two items, and they charged me...

by PC Mall Shopper, March 20, 2005
i bought two items, and they charged me two times for the shipping, knowing that they shipped the two items in one box !!!

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very good service, and the order...

by PC Mall Shopper, March 10, 2005
Very good service, and the order shipped earlier than they'd expected. My only complaint was they didn't notify me that it had shipped, but that's a bit nit picky.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

It was great! Easy to use and shop....

by PC Mall Shopper, March 6, 2005
It was great! Easy to use and shop. Item went on sale after it was shipped but before we recieved it, and the adjustment was given.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

pcmall has an extensive inventory and...

by PC Mall Shopper, March 4, 2005
pcmall has an extensive inventory and they have pretty good prices as well the only thing i don't like they usually advertise the prices and afterwards they claim mail in rebate.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I often use PC Mall. This time their...

by PC Mall Shopper, March 2, 2005
I often use PC Mall. This time their shipping was not as quick as I'm used to. However, I will continue to use them.

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I received the shipment on time and the...

by PC Mall Shopper, February 28, 2005
I received the shipment on time and the box was still in good condition. Also the FedEx guy carried it into my living room.

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I had absolutely no problems aside from...

by PC Mall Shopper, February 23, 2005
I had absolutely no problems aside from a self-generated one in package tracking. Regards BCM

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent service. Fast Delivery. A...

by PC Mall Shopper, February 14, 2005
Excellent service. Fast Delivery. A seller.

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

overall very positive. product arrived...

by PC Mall Shopper, February 13, 2005
overall very positive. product arrived when promised. price was very good compared with other vendors

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Would NEVER use them again

by valord, February 12, 2005
It was one of the worst experiences I have EVER had with any retailer, online or otherwise. They have awful customer service and refused to provide me with a tracking number for my purchase stating it was "company policy".

When the item did finally arrive, we found it to be defective. When trying to remedy the situation, we found their customer service reps to be very rude and unwilling to help with a solution. They told us we can send the item, back, and they would credit the account. The only way to exchange was to send the item back to them, purchase another and they would credit the account when they got the item back.

Rather than send them another $460 dollars, we sent the item back to the manufacturer (who was VERY willing to accommodate us) for a replacement.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating

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