P.C. Richard & Son

P.C. Richard & Son
Average Rating: 3.92/5.0 store rating
Customer Service 0
On-Time Delivery 0
See all P.C. Richard & Son listings

Read 70 reviews

Showing 1 - 40 of 70

Sort by:
Items per page
 

frustrating ...

by botdel, February 4, 2014
i had purchased a big screen tv and delivery was scheduled three times....at one time the driver called for delivery to be between 11am to 3pm ..i waited and called at 3:30 and he said he had 6 more deliveries before he will come to my house...of course he was not able to make it.
then on the third time delivery was scheduled, PC Richard called that same day and informed me the TV was not available at the warehouse....it took them an hour before the delivery scheduled time to know that.
Reliability?  where?..how?  Please add "UN" before the reliability word and it suits you perfectly, PC Richard.

A manager did offer to give me a more expensive TV at the same price but with the horrible experience, I cannot trust this company anymore.
Also, I have to tell my friends about this...I had ordered from Sears several appliances and electronics and I never had a bad experience. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

AWFUL CUSTOMER SERVICE.

by marionny, September 8, 2012
Terrible customer service.  I have bought many appliances at PC Richards; stove, microwave,diswasher and refrigerator.  The $1700.refrigerator is defective- has stopped working twce in 4 years) I bought the 150 service contract but it is terrible.  Waiting 3 days for even a call back- again I have lost hundreds of dollars of food.  So disappointed.  HOW AND WHY DO THEY STAY IN BUSINESS.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

CUSTOMER SERVICE SUCKS! DO NOT PURCHASE SERVICE CONTRACT!

by mzjf, June 2, 2012
Do not purchase any appliances from PC Richards. They do not service their appliances on a timely basis. I purchased the top of the line electrolux dryer and I had to wait a week for service. At that time, I was told the problem could be one of two things but since both fixes were expensive, they would only do ONE at a time, rather than fix both parts. RIDICULOUS! I complained to the store who said they outsourced their service contracts because they were too busy to service all their contracts, but they would send one of their own service providers. However, I would have to then wait another week for their own company, at which time they would first have to order the parts!! OMG!! R-U-N from PC Richards- they are the worst. When I called the manager back to tell him the wait was unreasonable, he hung up on me... very professional- NOT! There are too many who would be happy to have business, these days, so PC Richard can got to hell.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

a terrible store

by vladimir23, May 11, 2012
a terrible store. All week they need to call when I called, they threw the phone. Orders are not sent to a week. Money is blocked. Never buy P.C. Richard & Son

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

forced to sign away right to return a TV before you buy it

by tvbuyer2012, January 15, 2012
I called P.C. Richard's to buy a 46" LED TV.  They had the model I wanted, so I drove over to pick it up.  Upon arriving at the store, I was told they would not sell me the TV unless I watched them put it together in their store and sign an agreement that I had seen it put together and it was in good working order.  I never had to go through a song and dance just to buy a TV at BestBuy, and I prefered to not have someone else open it up so that I would agree to sign away my ability to return the thing if I found I wasn't happy with it later on.  I am not trying to plug bestbuy here, but I felt people ought to know about the P.C. Richard's policy on selling TVs.  In my opinion, its ridiculous.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
My company purchased a Sony Bravia KDL-40BX420 40" LCD 1080p HDTV from PCRichard for the Grand prize in our Toys for Tots Raffle (we collected over 480 toys for our local children, each toy received a raffle ticket to win prizes)... This was   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Disorganized, appliances missing from order, no follow up

by sec166, September 27, 2011
Great prices at the store, TERRIBLE experience after we left. Bought a new washer/dryer, only the washer showed up for delivery. Finally after much argument, the dryer showed up a week later. We had paid for delivery/installation/stacking. They just dropped off the dryer and left. The delivery man did not speak english, and he was not a PC Richards driver. They promised to have someone come out the next day to stack them and hook them up to the gas lines...no one showed up. Terrible customer service and follow up once you leave the store!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
They're willing to sell you a product,but they can't provide the service when it craps out on you. I purchased an LG Tromm Dryer and it broke after 3.5 years. Since I purchased the extended warranty through PC Richards, my dryer is covered for 5   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

disappointing and infuriating - will never go back

by rcb812, August 1, 2011
These people are awful. Bought a Cabrio dryer 10 months ago at the Yonkers store with a three year service contract.The dryer worked for about 7 months, then broke. Had to wait two and a half weeks to get a service appt. Last month it broke again - with the exact same problem. Waited another two weeks for a service appt. The technician explained that the last repairman had done the job wrong. Three days later the dryer broke again, again with the exact same problem. It will be another two and a half weeks before I can get another service appt, and needless to say, I'm not very confident about this one, either. Awful customer service and shoddy merchandise - wouldn't go back, don't think anyone else should, either.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

worst customer service experience! avoid at all costs.

by freespeech12, July 19, 2011
hands down, the worst customer service i have ever experienced...3 "new" broken machines later, and attitude that included the b-word. run, far far away. there are plenty of other options.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

We are delighted with the customer service.

by tippy620, June 15, 2011
We are very pleased with the customer service we received recently. We purchased two wall unit airconditioners plus installation. When it came time to install them, the installers encountered one problem after another, each adding to the installation charge. We felt we were ripped off and complained. The next morning the regional manager came to our home and reviewed the work, explained the problems and agreed that some of the costs were unnecessary and refunded them. We were happy with the swift way it was handled and the explanations given and that we were refunded some of the costs incurred. The degree of attention our complaint received and the way it was resolved has shown us that maybe at this store, the customer really does matter.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

No help what-so-ever

by joem586, April 27, 2011
I have bought stuff from PC Richard for 15 years and my parents have been a customer for over 20 years.  I always purchase the warranty on items even though I have never used it.  

The one time I go to use the warranty they will not honor it because of the circumstances as to the damage to my TV.  Having worked in retail for years I know that there are always exceptions to the extended warranty especially for returning customers.  Having bought multiple TVs, GPSs, Blu-ray players, cables, TV stands, washers, dryers, dish washers, radar detectors, etc... all with warranties should at least get you some consideration especially when it comes to keeping customers however in this case I keep getting the "Policy states" quote.  As someone I work with in the Army told me "Policy is not law!" and something can always be done to keep the customer happy.  In this case, it looks like they just lost a long time customer.  I'm not looking for miracles but some type of consideration expecially due to the circumstance.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Run, run far away!

by sadie2222, September 22, 2010
Horrible experience!  Purchased a new refrigerator from them, all went fine until after a tech call. The refrigerator began making knocking noises (very loud) within days.  I called for service and a very nice technician came out and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Your website and prices are excellent,...

by P.C. Richard & Son Shopper, December 17, 2009
Your website and prices are excellent, my only issue is with the delivery. Both products were supposed to ship within aa day or two. One DID, the other was delayed by more than a week & I received no email about it. The product that DID ship on time, got lost by UPS, I am still waiting on a status updated about it, In the future, I will be more likely to buy directly from a PC RIchards store rather than order online

  I would shop here again
Overall Rating: 3/5.0 store rating
 

great help from customer service....

by P.C. Richard & Son Shopper, November 17, 2009
great help from customer service. Shipping could be faster.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Great price, quick response and...

by P.C. Richard & Son Shopper, October 24, 2009
Great price, quick response and appreciated the tax free and free shipping of the product.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I found exactly what I was shopping for...

by P.C. Richard & Son Shopper, October 24, 2009
I found exactly what I was shopping for on the PC Richard's website. I was impressed that they offered no shipping charges compared to the other merchants' sites. The shipment arrived in perfect condition wrapped carefully so that no breakage would occur. I would definitely go to their website in the future. Thank you, PC Richard & Son.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I would definately NOT shop at PC Richards again.  Circumstances forced us to buy several large and small appliances within a month's time.  Because of location convenience, price matching, 0% financing and multi-purchase   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

We love the tv, it's easy to use and...

by P.C. Richard & Son Shopper, October 7, 2009
We love the tv, it's easy to use and the kids love it. We bought it for our two year old daughter and now the older kids want one just like it.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Pleased with my order, Fast shipper and...

by P.C. Richard & Son Shopper, October 7, 2009
Pleased with my order, Fast shipper and great price

  I would shop here again
Overall Rating: 5/5.0 store rating
 

couldn't have gone smoother - ordered...

by P.C. Richard & Son Shopper, October 6, 2009
couldn't have gone smoother - ordered online, received the shipment 48 hours later.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

They answered all questions and I felt...

by P.C. Richard & Son Shopper, September 11, 2009
They answered all questions and I felt very comfortable dealing with this firm. The appliance was delivered much sooner than expected and in perfect condition.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I was shocked at the excellant service...

by P.C. Richard & Son Shopper, August 27, 2009
I was shocked at the excellant service keep up your wonderful service God Bless

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My experience was excellent with PC...

by P.C. Richard & Son Shopper, August 25, 2009
My experience was excellent with PC Richard and Son. I would recommend to anybody this merchant. The TV I bought is all I expected. I received a great deal and on top of that free shipping.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very quick response to on line purchase.

by P.C. Richard & Son Shopper, August 16, 2009
Very quick response to on line purchase.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The dimensions of the product would be...

by P.C. Richard & Son Shopper, August 15, 2009
The dimensions of the product would be helpful.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

shopping was ok the delivery of the...

by P.C. Richard & Son Shopper, August 1, 2009
shopping was ok the delivery of the product came to me a little dented the box was in bad shape it came by ups i was hoping everything was ok and after using a hammer to take the dents out i put it in the window and turn it on and it was ok

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Shopping was satisfactory in all...

by P.C. Richard & Son Shopper, July 30, 2009
Shopping was satisfactory in all aspects.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
PC Richard can be a really great store.  When shopping for major appliances, of course we all want not only a great product, but also a great price.  PC Richard does all they can to give you a great DEAL, which isn't necessarily a great   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
 

good prices, good service!

by P.C. Richard & Son Shopper, July 17, 2009
good prices, good service!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Shopping page was easy to navigate and...

by P.C. Richard & Son Shopper, July 11, 2009
Shopping page was easy to navigate and smooth; and shipping was very fast. However, they didn't provide order tracking email (received only order confirmation) as most other online merchants do.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

The handling of our order was...

by P.C. Richard & Son Shopper, July 7, 2009
The handling of our order was excellent.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I ordered two portable DVD players 10...

by P.C. Richard & Son Shopper, July 6, 2009
I ordered two portable DVD players 10 days ago. They sent me a confirmation of purchase and that is it. No more correspondence and the products have not arrived. I am calling them today.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

good expierence with merchant, fast...

by P.C. Richard & Son Shopper, June 30, 2009
good expierence with merchant, fast shipping. very satisfied

  I would shop here again
Overall Rating: 5/5.0 store rating
 

A very pleasant shopping experience. I...

by P.C. Richard & Son Shopper, June 25, 2009
A very pleasant shopping experience. I would definitely shop here again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I am very satisfied with their service....

by P.C. Richard & Son Shopper, May 31, 2009
I am very satisfied with their service. The items I ordered shipped to me quickly and were in perfect shape upon arrival. I would recommend them and buy from them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good

by P.C. Richard & Son Shopper, May 21, 2009
good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

great

by P.C. Richard & Son Shopper, May 12, 2009
great

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great shopping with this merchant

by P.C. Richard & Son Shopper, May 11, 2009
Great shopping with this merchant

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good service, good price!

by P.C. Richard & Son Shopper, May 10, 2009
Good service, good price!

  I would shop here again
Overall Rating: 5/5.0 store rating

Copyright © 2000-2014 eBay Inc. All Rights Reserved

http://img.shoppingshadow.com/jfe/JavaFrontEnd-fe.apimig.eek-24145
http://img.shoppingshadow.com/jfe/JavaFrontEnd-fe.apimig.eek-24145