Office Depot

Office Depot
 
Average Rating: 2.36/5.0 store rating
Customer Service 3
On-Time Delivery 3
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ATROCIOUS!  (Yes, I'm yelling.  You would, too).  Horrifically incompetent, outsourced company.  RUN, don't walk away from this hot mess of a "business".  Placed an online order after VERIFYING with their online chat that the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Poor Customer Service and not the best shopping experience

by wmla, October 2, 2012
Stores are always poorly stocked, phone assistance is abysmal, speaking to a computer is more helpful, online shopping experience is terrible, the website is too cluttered with "out of stock" items, and Office Depot does NOT carry the latest in technology.  Terrible "rewards" program and the store employees don't know their product and really couldn't care less.

The real problem though is that retail in America is terrible compared to retail in the rest of the World and it is hard to find good customer service, in stock inventory, sales on items that are available and knowledgeable and helpful employees.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
~Office Depot online store~What this site has to offer:The Office Depot online store carries a wide variety of office supplies and electronics of all kinds as well. At the Office Depot web site you will find things to   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Shopping online at officedepot.com has to be one of the worst online experiences in my life.  There are many conveniences  of buying online, especially when you are short on time and don’t want to spend your weekends buying school and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Employees lied they said was in stock it wasent

by deskorder, May 13, 2012
Office depot 100% Satisfaction guarantee  NOT!! THis sucks we are in the middle of moving bought a desk and hutch 4/28/2012 gets delivered may 8th they sent 2 different desks the filing cabinets were wrong color.. getting the run around at the store, now call the 800# nows it their shipping excell direct well which is it they will send someone out may 23rd just to pick up the wrong part dont know when they will send me the right part.. on and by the way shipping 2 hour window they showed up 1 hour before the window..told them they will have to come back or wait  i get home from work in 30 minutes they left a $400.00 desk out side on a rainy day..iam not Happy.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Completely inept customer service

by jenkins_75604, November 28, 2011
Took advantage of their Thanksgiving Day online shopping for Black Friday deals. Purchased a Lenovo IdeaPad and was told it would be delivered on 12/2. I actually went to a store on the afternoon of Black Friday and saw the product in stock and on the shelf. Today, I went online to check delivery status and found out the tablet is backordered with no notice or additional information. I contacted customer service to see if I could get the delivery address changed as I am headed out of town and didn't want to miss any potential delivery. I was told by Bryan that changing the address (on a backordered item that isn't even in stock) would cancel the order and I would lose the sale price. No other information or help was available even though stores within 60 miles of me had plenty in stock! So I canceled the order and purchased from another store with cyber-Monday specials.


I found Office Depot completely inept and unwilling to help make this right.      

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Now that I've joined the ranks of a much-smaller company than I've worked for in the past, a lot of my job involves trade show prep work. Quite a bit of what's required there involves design and production of promotional materials, including business   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Office Depot is TERRIBLE. I purchase many things online on a daily basis and have never encountered such terrible service. I purchased two memory cards online, and chose the pay cash option besides the store pickup box. A few minutes later, I got an   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I recently ordered an External Expansion Drive (Seagate 2TB) from Office Depot. The order was placed by the store employee, who did it correctly (even though it took time to get it right). It was scheduled for a two (2) day delivery to my home. After   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Dishonest!!

by utthar, May 24, 2010
I've had a really bad experience with office depot which is probably nothing short of robbery.  I ordered a 5 shelf magellan book case on their website.  They got the order wrong the first time,  so I arranged for them to pick up the wrong item (it was a steel storage cabinet) and get me the right one.  The new package arrived, I was assured it was the right one, but when I opened it, it was the steel cabinet again.  I was really upset and let them know - they said the warehouse would call me about my order and deliver the correct item immediately.  It's been a week and I've gotten no calls, everytime I call them, they keep shuttling me among  various departments.  I think this is highly unethical, especially since they admit they are wrong but don't seem to be doing anything to fix it.  

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

BAD! Never go there again.

by ww123, April 21, 2010
First of all, I have to say OfficeDepot has the best deals in laptops sometimes. And that's why I ordered a very nice $700 Toshiba Computer from them on 4/19/2010. Got a confirmation email said that my order is scheduled to be delivered 4/21/2010 (w/ 3   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I ordered several cases of soda, specifically Diet Ginger Ale.  What was delivered was four cases of Nestea Lemon Flavored Tea.  When I called about the mistake, I was told that they would re-order the correct product, causing me to be charged   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Bad shipping experiences, shipping delayed.

by captne76, January 25, 2010
I've had too many problems with Office Depot too. It has cost them money because they are incompetent.

Missing orders, wrong addresses by their shippers, etc.

Last week ordered a new desktop PC. First they quoted 1 day shipping, then 3 day which turned to six days, the today I see it came into their warehouse and will be here NEXT WEEK.

I wont be here next week. They can't cancel the shipment. well we're not paying for it.

Already ordered the same PC from another vendor, will be here tomorrow.

They can either pick up their PC or it stays here if it ever arrives but it will not be paid for.

HEY, want a free pc, order it from them!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
As I prepared to open a small business, I compared websites for computers with the necessary tools to start up, at a price within my budget. I waited up until the wee hours of the night for Office Depot to download their new online sale items for   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Waste of time

by groo32405, January 14, 2010
I ordered a bookcase from Office Depot for my home office and delivery was scheduled for 1/14/10. I did not receive a call on 1/13 advising me of a delivery time so I called Office Depot to get that information. I was told that the delivery had been rescheduled by their 3rd part delivery company for the 15th. No explanation was avaliable why the delivery was rescheduled or why I was not notified. Customer service did notate my account and asked me to call back after delivery for a credit of the shipping charge due to the inconvenience.

The product was delivered during the rescheduled time and arrived in good condition. Assembly was easy to perform without any assistance and the product is a step up from the lightweight bookcases found at some big box retailers. Overall, I am satisfied with the product.

I called Office Depot customer service this morning and they issued a refund of the shipping charge as promised. While I am still not happy with having to rearrange my work schedule two days in a row, Office Depot did what they could by way of an apology. This is good customer care but it also higlights an opportunity to improve communications so that this doesn't happen again.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Customer Service Failure

by mahiwahi, November 7, 2009
I have shopped online with a "pick up at the store" option 2 times with this company and both have been disasters.  First time I arrived to pick up product and they said I have marked it for delivery.  Which I know I did not do.  I even   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

not very good

by lordplayer, August 15, 2009
I shopped at Office Depot stores before. Like their competitors, their prices were similar. I have no problem going into their store. I found a coupon code that would save me $20 so I decided this time around, I would order online, which included free   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Horrible

by ceshopper, April 21, 2009
Employee's are unwilling to help customers with problems on purchases less than a month old.  Unwilling to get a supervisor to help as well.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great Service - No problems whatsoever.

by texasgal22, March 2, 2009
Shop at Office Depot all the time, online, in the store - and have NEVER had any of the problems that others have written about - yes, I have had to return an item or two and have had no problems getting a new item or getting funds returned.  Their workplace rewards program is just great!  We have saved a lot of money for our small business.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Double charged debit card

by cstorebob, February 4, 2009
Double charged my debit card $1,175.59 for office furniture purchased from Daytona Beach store.  They are dragging feet in issuing refund, even though they admit they made a mistake. Have called them daily and they don't seem to care.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

DO NOT SHOP ONLINE!!!

by squishyjr, December 8, 2008
I ordered the HP Notebook from OfficeDepot.Com on Thanksgiving. I was suppose to get it last week, but NOTHING! Today is the 8th and they guaranteed 3 days shipping. Its been 11 days since I ordered the notebook. I have checked my order online and it still says pending. There is no tracking number or anything. I called 3 times and they said "oh someone will call you tomorrow from 8:30-11." I recieved no such phone call. Customer service reps were unhelpful and give you attitude. The customer reps can't do anything, only make dumb little notes. When you call other companies they have all the information on their fingertips. Officedepot has different departments and whatever whatever. DO NOT SHOP ONLINE!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

PATHETIC SERVICE, BAD EXP, DO NOT BUY

by prakashmonty, July 9, 2008
This is regarding pathetic customer service by Office Depot - I ordered Lenovo Notebook online from Office depot. Got Order Confirmation After 10 days no one bothered to call back and when I called they said the item was not in inventory. After calling several times someone from Resolution team actually booked a new order for me. this time again after 10 days no one called and my order was cancelled due to Item not in inventory - How can office depot do this to customers? Twice they have cancelled my orders, even when resolution team themselves placed the order - I lost a good deal from Compusa because of Office Depot & then no one actually bothers to inform - How Pathetic !!!! shame on office depot for treating customers like this



x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I bought a chair at Office Depot using In-store pickup. My credit card was charged right away. At the end of days, I went into the store to pick up but I didn't like the quality of the product, so I decided to return it. The customer service agent told   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Very poor customer service and lack of honesty !!!!

by pwlegg, March 19, 2008
I have been trying for 14 months to get a promised rebate from a purchase from Office Depot. They have sent 3 letters saying "checks in the mail" but still no $$$$ from them. Don't do business with these people.

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

A Nightmare

by sashacarol, March 14, 2008
Bad business practice. Same deal with me as with many others. They offered a monitor I wanted. I ordered it. I only received a confirmation email that I had ordered. Upon looking several days later I find that my order had been canceled. This was to be a birthday surprise for my husband. Imagine my surprise when I did not get any kind of cancellation notice and no present. Very unethical and dubious business practice with legal implications. DO NOT WASTE YOUR TIME! All they have done is use my email address from the order to spam me with useless advertising.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
My husband and I ordered a Sony laptop on sale from them that insured 3 day delivery. After our card was charged and we received an e-mail I thought that this would be a piece of cake. Wrong! 6 days later, my husband calls to find out where our computer   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
$50 for free shipping and it comes each and every time on time and complete. Considering the very bad experiences I have had with other companies like West Elm and Overstock, Office Depot is the old reliable when it comes to actually delivering   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

How long till they're out of business????

by gator82, January 22, 2008
Horrible experience. Plastic file box shows up from their warehouse not over-packed. it was broken in a number of places. Customer service folks barely speak English and have terrible time figuring out what is going on in their own systems. One product was backordered and after three weeks I called customer service to find out the product was canceled by Office Depot. The rep (who barely spoke English) asked if I wanted to reorder. I bailed out and had enough at that point.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
UNBELIEVABLE!!!! Office Depot.com has brought customer service to an all time low! I thought that maybe my horrendous experience was an exception, but after reading the reviews...they must treat all their customers as bad. If I had stock in this crappy   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I will never shop there again even if I have to pay twice as much somewhere else. I ordered a microwave hutch from them and am I sorry, their customer service is beyond terrible!!! The 1st time Fedex lost the package, but since The OD gave me the wrong   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

These people are thieves!

by natsopinion, October 27, 2007
This is the worst experience!!! I ordered an office chair which arrived in 2 days as expected... But it came damaged. I called the customer service department and they sent UPS to pick it up 2 days later. Then I was told that after they received the product they would then credit my account. OK sounds good right, NOT! I called back after a week. And then they were stating that it would be 5-10 days longer. OK, now I'm really MAD. I called back 3 weeks later, and then they had the nerve to tell me on the phone after a 5 min wait that the credit department just approved my credit and I would have to wait another 5-7 days. At that moment, I blew up... as of today, I have not received my money. PLEASE DO NOT SHOP HERE. THEY STEAL YOUR MONEY! Unbelievably poor service. They are quick to take your money, and their product back but will not give yours back! Watch Out ....

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Wouldn't honor advertised rebate....

by deefromlkpt, October 25, 2007
Ordered a calculator on-line. It was advertised as having a rebate. After ordering, I printed the rebate form from the website. I mail it in with my receipts. Two months later it was rejected because the rebate was good "at Office Depot only." I assumed the www.OfficeDepot.com was Office Depot. But they refused to pay my rebate.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

OFFICE DEPOT SUCKS BAD!

by animalkrazy, October 9, 2007
This is ridiculous! Their customer service department is a joke that sends you in circles. I ordered matching office furniture at the beginning of Aug 2007. When the order was received the wrong file cabinets were sent. I called for an exchange, they   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
I have the most negative customer experience with Office Depot online orders. I placed the original order for the student desk a month ago. It was delivered on time, however the desk was of poor quality and was damaged. I called back for the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Terrible

by y-----, August 20, 2007
I ordered a calculator for store pick up. I received an confirmation email and went to store to find out the order was cancelled without any notice. The store manager doesn't honor the on-line order for store pickup.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Terrible - unorganized & inefficient service. Do not buy from them!

by shopwu, August 2, 2007
I had ordered a set of headphones that I needed as a present a few weeks in advance because the website said that it would need to be ordered. Initially, they emailed to say they had placed the order & charged my card. After 1 week, they emailed again & decided that they couldn't get the headphones. By then, they had already charged my card. I called them & they claimed that they would not charge the card, which was fixed. A month later, another charge appeared on my card for the headphones that I never received. I had to call the company again to tell them they had charged me for something I never purchased.

I was extremely disappointed in their lack of service & incompetence in dealing with a simple order that I will never again order from them.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Office Depot sucks!

by abdezyn, July 30, 2007
A TOTAL JOKE!!! I wasted an hour on the website and on their automated phone registration. The "voice recognition system" does recognize anything and there are about 20 steps! I called the store that I purchased from, and the manager was completely unhelpful and said that he had customers in store that took priority -- and that he would only be able to help if I drove to the store. Hey Office Depot: you owe me an hour you piece of crap! I'm going to throw my new office chair through your freaking store window!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Terrible Return Policy

by armstrongsco, July 9, 2007
Terrible customer service policy. I purchased a VTech ia5845 cordless phone system. It proved to be defective. When I took it back to the store (within 3o days), they wouldn't take it back, saying I had to return it within 14 days.
Manufacturer also won't take it back, saying it needs to go back to the store. If you purchase through a retail store, VTech won't provide a refund.
So, I am stuck with an expensive lemon!
Think twice about purchasing from these unreputable companies. They don't stand by their products.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Ugh...........

by chilepiper, July 6, 2007
Good Luck getting an Office Depot Rebate. The probability is, you are in for an adventure. And that applies to those of you who meet all the requirements!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Avoid them. I will not shop there again.

by markdoe, June 27, 2007
Absolutely horrible customer service. Managers and staff at stores have poor customer service skills, and constantly refuse to abide by corporates price matching policies. IF you're not willing to price match, THEN do NOT publish that you will. SIMPLE. Office Depot SUCKS. I've had problems constantly with them, still waiting for various rebates!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating

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