Macys.com

Macys.com
Average Rating: 2.16/5.0 store rating
Customer Service 3
On-Time Delivery 4
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Macy's delivery service is the worst ever, and they do not care about their customers at ALL.  I needed a new bed to recover from major surgery and made the mistake of buying it from Macy's instead of an "impersonal" online competitor because I had   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
~Macys.com online store~What this site has to offer:The Macys.com online store carries thousands of items. On this site you will find clothing and shoes for adults, children and babies. You will also find that they carry   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
The most frustrating experience to contact Macy's regarding a problem with an order for clothing that was shipped to me before Christmas. I called Macy's customer service 4 times and after waiting for a long time on each call, I was 3 times hung up on as   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Poor customer service response time is more than 72 hours with issues

by tdivine69, December 3, 2013
We were buying for Christmas without notice to us Macys lowered our credit limit in half we ordered several items and they basically cancelled all orders I have been a member since 1983 and was shocked when I found this out so after looking into it I found Macys does not handle there own customers anymore for credit that is to bad will never shop there again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Horrible experience

by lala1981, November 1, 2013
I was trying to return a rug that I bought at macys.com.  I call up the customer service and they said that ups will contact me at the number I provided.  A week passes by and I get run email stating that 3 attempts have been made, in the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
I placed an order with a prepay credit card that I like to use for online purchasing. I've never had trouble with it before. A few hours later I got an email that my order was cancelled and that I should contact Macy's freud department. I did. My street   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 
I shopped at Macys.com recently and had a pleasant experience with them and loved the clothes I received.I was on their site browsing shoes that I had in mind, and the the pair I had been wanting for awhile was on sale through this site at 60$   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

horrible

by nelsenweb, December 20, 2012
Shipping department SUCKS. I ordered a mens grooming kit Remington Titanium S250  and was sent the wrong product (the POS Remington S6020). I called and spoke to 1 person not in the US that had the item reshipped. They shipped the wrong item AGAIN.   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I bought my husband a coat on Macys.com, and it was too big.  I liked the coat and wanted the same one- just in a smaller size.  Took the coat to the store to see if they had it in stock.  Turns out they did not, but they would exchange   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

It costs a lot to return an On-Line purchase.

by kmstewa, November 26, 2012
While the online shopping experience was fine the shock came when I returned the sweaters that didn't fit.  We paid $46.43 for the sweaters.  We got back $28.71 after fees, etc were deducted.

While I will continue to shop at there stores I will never order anything online again.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
We placed our furniture order in August.  It is now November and we have yet to receive it.  This problem is due to 2 parts on Macy's. 1. When we originally placed the order in August, we were informed that a piece was backordered and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

some of the best service I have every experienced for an on line return

by ca89439, November 9, 2012
I ordered a product on-line with the assistance of an agent to get all of the discounts I was expecting.  The service agent was very helpful and cordial.  The delivery was on time and just what I was expecting.  However, after a few weeks I decided that the lid on food processor must be warped because it was so hard to open.  I contacted Macy's, and again, received excellent help from the customer service agent.  She emailed me a return label, and Macy's promptly shipped me out a new one, expedited shipping.  It got here even before I had a chance to go to the UPS office to send the original back to them.  The entire process was made even better by the emails that Macy's sent at each step, letting me know when the purchase was processed, an email on when it shipped, and for the return, again an email on the replacement purchase (no fee), and an email on when it was shipped, and even an email to confirm when they received the return item.  I was very pleased with the service, enough so that I thought it worthwhile to take the time to offer this review.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I’ve got hold of 25% off coupon, and placed 2 large orders on Macys.com, one to my home address and one to my work. Instead of getting two boxes, I started receiving boxes piece meal, some with and some without a receipt. The return paper only   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Read Express Shipping fine print

by stillonline, May 6, 2012
I ordered a coffee maker from Macys...GRRRR.... Paid extra $20 bucks for Express Delivery 1-2 days Which I now find out means it will SHIP in 1 - 2 days (actually 2) and then ship UPS Next Day.  I email thinking there's a mistake and get a form letter stating shipping policy.  Another email and another form letter but they do refund the $20 express shipping charge but also CANCEL THE EXPRESS SHIPPING.  Now it ship's 2nd Day which means ONE WEEK total till delivery. I write again and get the EXACT SAME FORM LETTER SEVEN TIMES.  The last one - adding insult to injury - they offer me 20% off my next purchase. 
ARGH.  STILL NEED COFFEE.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Anytime i try to order online the site shows an error on the page or when I spend an hour shopping and get to the cart to check out it says out of stock or out of that size and tells me to remove from cart. Then the shipping goes under the free min. Or   Read full review...

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Salesperson very profesional. The product's box & inside tissue were in very poor condition.

by archie1234, April 5, 2012
Purchased a Shower Gift the Lemongrass Salade bowl, #9723432 retail $72.  It was on salt thru 4/812.  I went to the retail store to purchase.  Both boxes the product came in were in terrible condition.  Also, there was not a MACY's box that fit the product.  We then ordered it from the computer & had it sent to my home.  This box is filthy There is a smal tear in the box.  Inside the tissue is all torn.  How do they expect someone to give this as a gift?  Very disapointed!

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I ordered a suit online with my credit card, rec'd a confirmation email, and two days later received a terse email stating that my order had been cancelled due to unverifiable information on my order. No phone number was provided. I had to search for a   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I ordered a dress on 2/9 because it said "Guaranteed delivery by Valentine's Day" and I was leaving for Vegas on 2/15. After I completed the order, it said it wouldn't be SHIPPED until 2/14. I went back to see if I misunderstood, but I did not. They lied   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Not a good Macy's experience at all. I will not shop at Macy's agasin

by mikehenderson, February 6, 2012
I bought what was to be one of the best Stern's & Foster matresses from Macy's and after 1.5 years it sinks in the middle like you are falling in a hole.  Called Macy's and they lay a strong across it and tell me it is fine.  Not happy with my customer service experience at Macy's at all!!!  If this is how they treat all other purchases I would avod them if I were you and I will not shop with them again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Horrible wedding gift registry website

by falappy, January 24, 2012
Used Macy's for wedding gift registry and their website is the absolute worst.  Unbelievably slow and it frequently logged me out.  If you have lots of idle time, this might be the site for you.  If you care about wasting time, use another vendor.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
 

totally disappointing

by mrsattitude, January 18, 2012
Ordered an online birthday gift card January 4.....still waiting for it on January 18.....customer service said it is coming ALL THE WAY FROM Corporate Headquarters----less than an hour away from the address where the delievery was to be made. FINISHED with this company. The customer service dept is the pits. Still no resolution to the issue...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Great delivery speed, Orders are very easy and accurate

by k_doll, January 8, 2012
Love these boots. Perfect size, Perfect color. The delivery speed is really fast. and its so easy to checkout your order. the customer is alright but overall, their great. from one to ten my overall satisfaction is 9 and a 1/2

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

A nightmare.

by youandi, November 30, 2011
Bought the items fine. Order was split into two, one shipped by UPS, the other FEDX. They got "shipped". I tracked from Day 1. The "got delivered" 11/26. Truth is, nothing was delivered. Called CS on a 11/27. The lady insisted the items were still in   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Horrible.Horrible.Horrible.

by jmcd12, November 20, 2011
HORRIBLE!!!!!! I spent hours combing through the sale items on the last day of a big sale. I was so excited to have acquired over 40 items, some for my family and many Christmas presents. I received a confirmation of my order shortly after placing it. A week later I received another email from Macy's stating that my order could not be completed, no explination just 'sorry for any inconvenience'. I am furious and will NEVER shop at Macy's again!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

DO NOT ORDER FROM MACY'S ONLINE YOU PAY FOR RETURNS!!!

by elleinvan, November 8, 2011
DO NOT ORDER FROM MACY'S IF YOU ARE OUTSIDE THE US!!!  I had to return a $93. jacket that didn't fit and they charged me $42.00 to send it back.  All the customer service rep would say was that it "wasn't their fault it didn't fit"...seriously?   NEVER had such a horrible online purchase experience.  "Customer Service" was completely unable or unwilling to help me.
Go to zappos.com and get real customer service, with NO charge for returns.  No I don't work for zappos but have always been very pleased with their service.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Terrible service. Do NOT buy from Macys!

by kenagya, October 25, 2011
I ordered a sofa 10/10/11 and was promised delivery by mid November.  Two weeks after my order I got an E-mail saying I would not get the sofa until after the end of November (after Thanksgiving!).  I tried to resolve this but got the run around.  It is impossible to reach someone by phone and E-mail takes days.  I ended up cancelling my order today after I looked and founf the sofa is now on sale for a significant discount.  No one offered me a refund of the difference.  Looks like I will not have living room furniture for Thanksgiving!  Thanks a lot Macys.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

DO NOT SHOP THERE THEY ARE UNBELIEVABLE!!!

by kfrench1516, September 13, 2011
HORRIFIC expereince!!!!!!!!!!!!!!!! I place an order 09/10/11 & on 09/12/11 I got an email that my order was cance'lled & had to reorder!!! So I did but had to pay more & I ordered 1 less item then the orginal order cuz it was out of stock today!!!!! When I got my confirmation the shipping address was the billing address which wasn't what I put!!! So I called & sat on hold for 30 minutes to correct it!!! Then low & behold... I get another email saying that my order was cancelled AGAIN!!!!! Called & sat on hold forever again & got it corrected!!! Guess what email confirmation..... wrong address again!!!!! Called &  WAITED & the girl offerred expedited shipping but that's what I already paid for & well I guess I'm screwed!!!!!!! Not only did I pay more for my order than orginally with less items I can't even get my stuff when I wanted it!!!
As of tomorrow I'm cancelling my Macys card & telling everyone how horrific they are!!!!
DO NOT SHOP THERE!!!!!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Great selection, helpful staff

by rjm060304, July 19, 2011
We registered with Macy's during one of their "Sip and Scan" registry events, which was a lot of fun - free appetizers and "mocktails," DJ, florist, etc. There were also a handful of other freebies and giveaways. Our registry was easy to adjust online, and when I called asking for help in determining who had sent a specific gift, they were friendly and were able to direct me to where I could find the information on the website. The only reason I am not rating them a 5 is because I received about three or four of my registry items from multiple people. I am not sure if the purchases were recorded improperly, or if my guests forgot to mention they were buying the items as part of my registry, but given that this happened multiple times, I would encourage Macy's to take steps to prevent this in the future (e.g. perhaps train their sales people to ask customers if they are purchasing gifts from a registry at checkout, if feasible).

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Customer Service was really bad

by thedoctorisin, July 14, 2011
Ordered two rugs online from Macy's.  Same merchandise label on both rugs but I received two different sized rugs (Macy's error).  Returned "wrong" rug for the correct size >> 10 emails and 2 phone calls later to Customer Service and still no rug.  But my credit card was charged in full for 2 rugs!  They never acknowledged receiving my returned rug (with their UPS label) - acted like I was ripping them off.  Finally (4 weeks later), they gave me a credit BUT I WANTED THE RUG not a refund.  Now I have to reorder without the online discount plus pay new (additional) shipping to purchase the rug so I have a matching set (as originally ordered).  Is that how they treat loyal, long term customers?  Unbelievable, how 12 different Customer Service people can get it so wrong.  I just wanted the rug I ordered... is it really that tough?  Seriously.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I have just gotten off the phone with Macys.com customer service - and I use that term lightly!  I tried to order a wedding gift online and entered my order and chose to use a credit card that was already on file.  I entered the billing name   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

HORRIBLE! DO NOT SHOP WITH MACYS.COM

by boy1dr74, June 18, 2011
HORRIBLE! I ordered my dad 2 pairs of Ralph lauren tennis shoes for father's day. I accidentally put the wrong zip code on the order.  I called 2x to correct the order and each time I was told that the problem was corrected.  Well, today I checked the tracking and of course the error was never corrected and now my dad will not have his gift from his oldest son on Father's day. I feel horrible and am so ANGRY at Macy's it's unreal

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
I ordered some clothes online at Macy's like a month ago. I DIDNT RECIEVE MY ODER AT ALL. Appearantly they sent it to the local post office and somehow lost the package. I'm not sure who's fault is this but I do know that I tried to call the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Very disatisfied! My daughter's birthday was last weekend and we had a wedding to go to the same day, so I thought that it would be great to order her an ecard online and save myself some shopping time. But, it was a huge timesuck and I will never shop   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

A waste of time & money...

by mw1516, December 24, 2010
I ordered a comforter set on Macys.com.  When it arrived they managed to screw up the order & send me the wrong color even though the correct color & correct sku are clearly detailed in the description.  Return process is very inconvenient, time consuming and convoluted for the end user.  You will not be able to contact a live person to deal with the problem either.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Macy's wedding registry is unreliable

by mel03, December 14, 2010
We had a horrible experience with Macy's wedding registry.  Many of our guests ordered items from our registry, and it said they were in stock at the time, and then the items ended up being backordered for months.  Also, one guest bought us 9 crystal goblets off our registry, but they were all backordered for between 2 and six months. At some point Macys just cancelled the order, but they did not send us any email or notification of the cancellation.  I just called now (8 months after our wedding) and found out it was cancelled in June and no one told us! Had I known at that time I could have taken advantage of the bridal registry discounts that we were offered, as well used some of the store credit we had from returns to complete our crystal collection. Or, we could have returned the few goblets we had! I will never ever buy anything form Macys registries again and will encourage all of my friends not so use Macy's wedding registry. Their customer service is horrible!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Frustrating

by recentbride, November 22, 2010
We had gone to Macys to select our china, flatware and stemware.  After selecting our pieces, we checked pricing for the same items online and found that a competitor was significantly cheaper for the china and flatware.  Since we enjoyed   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Macys.com is so easy to find the best deals. I have found a nice Oscar De La Renta sweater for $20 when the original price was $50. You can apply discounts get the best shipping rates possible and quickly get your tracking information. Macys knows how to   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I was very pleased when I ordered a five piece place setting of Wedgewood china on line as a gift for a bride.  This was the first time that I had ordered anything from Macys on line but I was very pleased with the entire process. Since my time to   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Online shopping has taken me to the web sites of some very obscure retail operations. Always in search of the online bargain, I will usually take a chance with a lesser- known online retailer, at least once, just to see what I can get and for how little.   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I have always been a fan of Macy's for no reason other than the fact that I almost never, ever find myself paying retail prices. Whether in store or online, I find that Macy's offers amazing offers - from discounts for using your Macy's card, to 20%   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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