MacMall

MacMall
 
Average Rating: 3.47/5.0 store rating
Customer Service 3
On-Time Delivery 4
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Well, I received the item and setup was pretty easy or at least it seem to be. I wasn't able to connect to my Wi-Fi and tried everything the instructions advised. However, one problem, it's only for Windows and not Mac. I must have missed it, but   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

will not buy from them

by a1298765ddd, January 1, 2014
advertising totally misleading. representitive after extensive doubletalk understood there was no mention of having to go thru a rebate procedure for aportion of the extra charges. i told her this was unethical in my mind but she said she couldnt even transfer me to a supervisor. I will no longer buy from them having also been underwhelmed previosely.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I ordered iPad Air 128 GB AT&T on 27/11/13 and the sales guy says it will be ship on 6/12/13. The main reason for ordering from them was that it was cheaper and free shipping and I wanna take with me for a vacation. December 6th came my order never   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Hello, I recently purchased a refurbished laptop from MacMall because it was a great deal. After opening up and using it for couple of days I realized that it was sluggish or the speed was not up to my standards. So I contacted the customer service for   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I sent this to MacMall after a really horrible customer service experience. I never write negative comments, as it takes up too much valuable time and emotional energy, but this was truly baaaad:"I purchased two Nexus 7 tablets for a non-profit   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Frustrating, ending in going elsewhere

by kd1133, December 4, 2013
If you buy at MacMall, they will hold the shipment until multiple "Account Execs" phone you telling you that you should upgrade, you should add on xxxx item, etc. It's a total up-sell approach and these Acct. Execs have the power to hold your order, even after "credit" has already submitted for payment to you bank (as indicated by checking your cc account). After the third day on a same-day shipment item and three calls from "account execs" - I cancelled the order. I found another retailer that would match the MacMall price when pushed.

To the credit of the customer service reps, when I pushed and asked directly: "do these account execs have the ability to put my order on hold" - they answered yes thereby confirming that they do have the authority to execute this strategy. 

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
"DO NOT BUY FROM MACMALL.Hi everyone. Usually I do not write negative references but this time I really have a bad experience. We all like some savings on black Friday and I'm no different. I found a deal on MacMall for the older Macbook Pro   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
We ordered a SDD drive from MacMall and paid through Amazon Payments. The order was completed quite simply with an email being received from both MacMall with the Invoice Number as well as Amazon Payments with confirmation.As we had paid and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

STAY AWAY FROM THIS COMPANY

by smcrane12, May 20, 2013
Shortly after providing my credit card information to a MacMall representative to finish placing an order that couldn't be handled online, my credit card was compromised.  My complaints to the company fell on deaf ears.  After being assured that my order and credit card information was being deleted, I then received a phone call from the company the next day asking me to approve that same order again.  All I can say is STAY AWAY FROM THIS COMPANY!!!  I shop a lot online, and I've never had problems like this before.
----------------------------------------------------------------------------------
I'm updating this review.  It turns out that my credit card was NOT compromised by the MacMall employee.  However, I will not change my rating.  The lack of initial response to my difficulties, the inability for MacMall to run a credit card transaction on the weekend, and the lack of follow-through or email correspondence by their customer service representatives was more than enough to ensure that I will not do business with this company until they improve their customer experience.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Horrible, Frauds

by ttshibby, November 30, 2012
This place is the worst place on the entire internet to buy Apple products from. Apple should be ashamed.

After 10 hrs plus of phone calls in regards to processing my order, The sales reprsentative confirmed that he would match a price match i requested with Amazon.com A week later after recieving no refund on the difference, I called back to be informed that he would take care of it right away.

The next day i recieved an email saying that they are not going to price match and that no refund will be issued.

I will be filing a complaint with my credit card company for fraud.

This whole transaction for a macbook air took about 20-30 hrs of my time and 22 phone calls.

I buy $20,000 in product online yearly and have not ever had such manipulative unresponsible sellers. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I was searching for a Wireless N USB adapter for my new computer which didn't come with wireless built in. I'd actually started looking for an internal PCI or PCI-E, but slim line models are expensive. At any rate, in my search for the USB adapter I came   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
This was my first and last experience ordering online from MacMall Online Store. I have been doing on line business for at least 15 years and never have I encountered such incompetency in all my transactions. I ordered a Sony SMP-N200 Streaming Media   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Dishonest and Misleading - Scammed me out of $200 in products

by themacreviewer, March 14, 2012
As I was completing my purchase I was first given the option of selecting add-ons for my MacBook. I selected some add-ons (by changing selection from "none" to a LaCie external hard disk, for example). When my order arrived, NO hard disk and NO Apple TV that I added on! When I called customer service they gave me some lame excuse by saying that because the item in the selection was $0 they did not include the add-ons. Then why make those options seemingly "available"? This is very dishonest and misleading. Almost like a... scam.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Awful

by gothmartha, January 24, 2012
"DO NOT BUY FROM MacMall!!!! Follow up to my previous review. It is now 29 days since I returned an ipad Xmas gift that was incorrectly engraved. To receive the replacement in a timely manner I had to repurchase the ipad immediately and return   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

AVOID AT ALL COSTS

by jreing07, November 29, 2011
AVOID AT ALL COSTS. On Thursday (11/24/11) I ordered a Processor Fan. I received no confirmation following the order. No shipping number. Nothing. On today (Tuesday, 11/29/11) I called MacMall's customer service to simply receive a shipping   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Terrible! When I bought MacBook Air was told there were two software items with full rebates.  I accepted.  When computer arrive, about third time I attempted to use computer, it failed to power on.  I called service and after tests they   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Horrible, Awful, Reprehensible, Frustrating, Offensive

by tolbuyer, October 17, 2011
Horrible experience. Customer service is non-existent. I ordered a product that was not compatible with my system. When I called Customer Service to effect a return, the phones are answered by people whose tertiary language - at best - is English - in some god-forsaken third world country. I received zero satisfaction. When asked if I could speak to someone in the US (whose primarly language is English), I was told all customer service is done "off shore." They were rude and borderline morons. You know the Discover Card commercial - "Hello, my name is 'Peggy,'" well, that was my experience with MacMall. When you can't speak to someone in this country about a problem and you get no satisfaction from "Peggy," then it''s time to look elsewhere for products. I have purchased a number of items from them in the past - but never again. HORRIBLE!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Falsely claim in stock

by tangledweb2, September 1, 2011
Selling under their subsidiary brand OnSale falsely claimed item was in stock and took a large number of orders, then for 4 days did not answer phone calls or emails, then cancelled order. Terrible customer service. Standard internet bait and switch.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

confusion over order but happy ending

by nicsin, August 25, 2011
After some initial confusion over my order for a HP Touchpad, I was pleasantly surprised to have my order arrive today. I had originally thought my order was canceled. 

Macmall redeemed themselves.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Scamed on Rebates. Dishonest customer service.

by jimmy1999, August 17, 2011
I have been waiting for three Rebates from MacMall since March 2011 and it is the middle of August 2011. I have talked to 4 differnt people in Customer Service and each time they say it is mailed. The last 2 weeks I have been working with a Supervisor he has promised to get it done. He has called back with promised mailing and given dates and that he would followup. He Promised it was in the mail and I would receive it two days ago and that he would call and follow up. I haven't heard from him and nothing has arrived. 5 months and $130.00 promised. Now I'm turning it over to the Lawyer.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I recently tried to purchase two Macbook Airs from MacMall, but I ended up canceling my order because of their slowness and untrustworthiness. The i7 had just come out and all the other companies (even Apple) admitted that stock levels were low and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I recently purchased a 13" MacBook Air from MacMall online. I requested overnight delivery for an extra $28.00. I paid for my purchase using my standard Visa card. I received an email saying my order was processed and shipping information would follow.   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
WARNING...NIGHTMARE.  Macmall is the worst service I have ever experieinced. I ordrerd a computer over the phone, it was the only one they had and they took my credit card info eagerly. A coupple days passed and I did not receive my computer. Phoned   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

In a word, Sucks

by hambone21, May 31, 2011
I'll never shop there again. Ordered an iPad2 5 (yes, FIVE) weeks ago and get nothing but a runaround. Now theyre telling me that I should have it in another 4 weeks. But every week they send me emails for this item stating a 1 - 2 week delivery. They   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Could Macmall be more annoying?

by epinions_free, April 26, 2011
I ordered something for my friend and want to ship it to her place.
They kept harrassing me to verify this and verify that. The whole verification process takes over a week. AT the end, they even made me to change my billing address to my friend's place before they are willing to go ahead and process my order.

SO SO SO ANNOYING!!!!!!!!!!

I wouldn't order from them anymore.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Not Recommended: disingenuous customer support

by pc4142, March 6, 2011
They sold an incomplete box of Wacom Intuos4 Small, with a missing cable. They argued on phone for 30 minutes that the box they sold me was complete and didn't miss anything. After I told them to look at the instruction booklet where they list the package contents, they switched their argument to "they can't do anything about it." I'll call the manufacturer for help, but I definitely do not recommend MacMall, especially when there are tons of alternatives online.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Macmall rebates are a trick, don't fall for it

by abbraxxes, February 16, 2011
I have several positive experiences shoppin at Macmall but every time there is a rebate issue there is a problem. There advertised prices are pretty much a lie. Once you get the item and apply for a rebate, there are so many rules that you either have to send the item back, which is a pain or forget about the rebate.  Customer service gives you the run around. Its not worth it.

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

First Time. Never Again.

by singabus, December 20, 2010
MacMall called after I sent my order to tell me they were cancelling the order becasue the manufacturer no longer made the item they had up on their web page. When I got the cancellation notice, the AMOUNT TOTAL was less than the origianl total they put on my order confrmation. Since I had been reimburesed by my firm for the order and then had to return the reimbursement, the origianl order confrimation and the cancelation confrimation needed to match. It was worse than pulling teeth to try to get someone to understand that, even though I had not been charged on my card, I needed the paperwork to match so it did not look like I was trying to pull something dishonest. Thanks MacMall for making it so much more difficult to NOT get an item

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Satisfactory

by thelolotov, September 15, 2010
I ordered a monitor from them, only to find out it was backordered and wouldn't be shipping for a month, it was my fault, I failed to check to see if it was in stock, I called, asked for my order to be canceled, and they did not give me any hassle about it, very professional.

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Horrid, customer service = less than 0; dishonest, scams-- did I mention avoid?

by jnetti, August 4, 2010
Ordered Macbook Pro July 27, told would receive Aug 2. Didn't happen.Called Mac Mall and  received many contradictory and conflicting statements.  Oh, and several lies.Outsourced, accents an issue, but not nearly as much as the deceit this company practices.English does not have an adequate number of derogatory  adjectives to describe this company.Avoid, buy elsewhere.  Save yourself oodles of frustration.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Better to buy from Apple.

by bigfatswimmer, May 12, 2010
So, I've been waiting a month for a product that was labeled as in stock when I ordered. After numerous Phone calls and e-mails they tell me its out, but will be in by the end of the week. This has been going on for a month. Do not recommend. Pay the extra $50 and buy stuff elsewhere. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Total Waste of time. Should not be allowed to operate this way

by fencerider, April 28, 2010
Day 1 I ordered a Blu Ray Player for Next Day Delivery. Received Confirmation Email and Next Day they had no record of the Order #
Day 2 I reordered again with NExt Day Delivery and received a confirmation Email.  Checked Status of order and it showed Backordered.  I called Customer Service and they assured me it was being shipped from a "sister" warehouse.   5 hours later when status still showed backordered I called again and received same promise of being delivered by a "sister" warehouse and I would receive an email confirming that.  Day 3 Status still backordered even though web site still shows In Stock Ships Same Day.  I called and received answer they were not able to find one.  I never received an email as promised either.   I requested a supervisor and they could not find one.  I have been promised the supervisor would call me when they came in.    Will That happen??     Very Doubtful!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Never Again!

by bullet99, March 26, 2010
First and last time buying from MacMall. Website carried a discontinued drive but did not label it as such, nor were the specs listed on the MacMall site. Drive arrived with specifications that did not match current manufacturer's specs. MacMall wanted an additional restocking fee to take back the drive.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Poor communication

by clevell, December 4, 2009
In order to get engraving on multiple ipods, you need to place separate orders at MacMall. This can create credit card billings with the same amount. I was sent two differently worded emails, not from MacMall directly but from pcmall, that looked like phishing attempts. After several days, my emailed questions directly to MacMall about these emails were finally returned. They required phone calls to confirm orders. After several days runaround, I was not interested in dealing with them and canceled the orders.
- Good prices
- Clear website
- Bad order fulfillment
- Strange email communication
- Slow follow up


x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Rebate is a Scam

by ec7361, January 27, 2009
Don’t fall for the $100 rebate! It’s a scam! They sent me a form letter stating their records show that I don’t qualify for the rebate. They don’t say WHY, just that I don’t qualify. I guess that when you purchase a laptop from them, send them a copy of the receipt they sent you, and fill out the paperwork, you still don’t “qualify”
Why else would they offer a rebate then a direct $100 discount? Think about it. What cost their company more; to deal with the paperwork or to give out the discount directly.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

I want to sue

by denverconsumer, January 2, 2009
One big scam.  I wish I had the money and time to sue them. I ordered $1000 worth of electronics, using my Debit Card (it came directly from my checking account).  They called me and asked for additional information (my personal address,   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Never ever again

by neubauten, January 2, 2009
Hi all,

This is the first time that I wanted write a review for a website because I had a terrible experience on it and I want everbody to be informed.

I ordered a cell phone battery on Macmall's website. However I received a cell phone carrying case. I called the customer service and waited for more than 15 min. They told me that I had to send it back by Fedex and reorder. I went to Fedex with the return form they sent me and the office that I went said that they were unable to send a return package, that I had to go to anoter Fedex office whixh was ten miles away. I went there and sent the item back. After a week Macmall refund me but they did not cover the delivery charge which cost me $6.

Finally, I have to say that, this is a very low class website which gives you a good impression at first. I wasted too much time and money on it. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Getting your rebate is a nightmare!

by jsingerga, December 19, 2008
I very thoroughly researched the MacBook Pro I wanted, and began the hunt to find the best price on it.  MacMall had the lowest price (because it didn't charge me sales tax), so I went with them.  However, I had to be very careful, because they are totally unclear in the product listing if I was getting the latest release or the older one!

Before ordering, however, I wish that I had red the customer reviews FIRST.  It has been a total waste of time trying to get the DEAL I expected.  3 of the 5 rebate forms would not download, which amounts to $140, assuming I even get the other two in the mail... I'll be waiting a while for them.

To add insult to injury, their customer service AND technical support phone number disconnect you EVERY TIME you go through the menu.  No telling how long I must wait to get an email back from them.

I would NOT recommend MacMall to anyone!  I don't think they are honest.  Just purchase your Mac directly from Apple.  Save yourself the hassle, I BEG you!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I've bought from macmall in the past and everything has gone fairly well. I recently returned to them to purchase a 24 inch iMac and associated materials. I had no problem talking with a sales rep over the phone and he answered all my questions with   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

MacMall tries to avoid paying rebates until confronted

by derleute, April 14, 2008
MacMall tries to avoid paying rebates. Last year the rebates didn't arrive [they are promised in 2 to 6 weeks]and it took several calls till they were paid nearly 3 months late. I complained and they promised that things had changed and to give them another try. I did and bought a MacBook this year. They rejected the rebates as arriving 1 day late [postmarked 3/24 21days from the shipping date they claimed was 3/3]. I showed them an email from them to me on 3/3 stating they couldn't ship the order till I called them to verity some irregularity, which I did on 3/4. So the order was shipped on 3/4 at the earliest. Caught in their lie, they agreed to the rebates which will now take 7 to 14 additional days. But they wouldn't agree till I threatened to report them to the Better Business Bureau. I will not shop there again. Avoid this place.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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