Kmart

I always did like this merchant an I am happy with the online shopping with them now as well

 I would shop here again

Not enough information shown about the products. Example, I had no idea the slippers had velcro closure until I received them. Doesn't show in the picture, or say so in description.

 I would shop here again

I couldn't believe how fast it came in the mail !!

 I would shop here again

Everything went smoothly I ordered my product and picked it up the same day it was very convenient.

 I would shop here again

It was a store pick up.........The web site is the worst

 I would shop here again

**very long wait time on the phone customer service (but the person was SUPER helpful and very good attitude!!)--over 12 minutes. **online FAQ about shipping policies (if stores can/cannot get items) are not very clear, needed to talk to a human. **a second call to customer service (long wait time) was needed because my "shop your way reward number PIN" was not acceptable....it's the one on the back of the card. :( **so the whole purchase took more than an hour to complete, after the items were selected and in the basket. very very disappointing. a very small change to the website FAQs and the PIN guidance instructions could have saved me over 25 minutes and a lot of frustration..

 I would shop here again

Great, product as described, fast delivery, will use again!

 I would shop here again

i have not recieved them yet, but had to go through a credit card check, even though i have a k-mart card. this was because of a shipping and billing adress mix up, because the order form would not go through with my filling it out with both adresses. i think your on line order form in that aspect could be better. when i told the person atcustomer service this she said it askes for shipping adress first and then billing for the card second, like i didn;t do it right and i was stupid. don't like that, you should put more promps or directions.

 I would not shop here again

easy shopping experience w kmart.

 I would shop here again

I placed my order at 4 pm and received an email the next day that my order was cancelled due to my size being sold out. Two days later I received another email thanking me for my purchase. Very confusing.

 I would shop here again

Excellent experience. Ordered in morning was notified by afternoon it was ready for pick-up. Plenty of selections to choose from. I would shop like this again in a minute

 I would shop here again

Item was deal of the day. It was signifigantly cheaper than other site. I did in store pick up. Received email that it was ready. However, it was not at the pick up desk. The attendant was very nice and went into the back to get it but it was still a wait. They should have had at the desk waiting.

 I would shop here again

Unfortunately, the store refunded my money because the product was no longer available. So, they weren't able to meet my needs.

 I would shop here again

excellent transaction

 I would shop here again

I found an item I was looking that I could not find on other sites and was able to get it for about half price. I am very pleased.

 I would shop here again

Ordered  a gift for my husband that was to arrive from December 24-27.  On the 28th I contacted Customer Service to find out status of deliver.  "Brandon's" first response was "There was an error in your order processing, let me process your refund. It will take 3-5 days".  I quickly explained that I didn't want a refund, I wanted the item and would also like to have overnight delivery at no extra charge due to the error on their part. Then he checks to see if it is in stock (I checked the Kmart website at the same time and saw that it was).  He said it would take 5-7 days to find out if they have it!  I then asked for him to simply cancel the order and refund me.  He tells me it will take 7-10 business days to cancel the order because he is not sure if my order has been processed. WHAT THE HECK!  Then he ends the chat conversation as I was typing!  I will NEVER order from Kmart online again and will also tell everyone I know about this experience.

 I would not shop here again

took my money and no christmas gift.i ordered xmas gifts for my 8 year old recieved someone elses stuff.i called them many times,emailed and live chat.they said i would recieve a credit and never did.still waiting 20 days later.i am calling a lawyer

 I would not shop here again

Today is dec. 24 and I paid on the 9 to make sure the item was delivered on time I was clearly inform as long as it was by the 14 the item would ship on time, our Christmas was ruined as I was expecting it for a gift I contacted them via email,chat and   Read full review...

 I would not shop here again

All good

 I would shop here again

Super fast delivery! Item was exactly as described.

 I would shop here again

I had no problems

 I would shop here again

The electronic game came quickly and I picked it up at the store. All transactions were completed on my phone. Good experience, people in store were helpful and courteous.

 I would shop here again

Easy shopping online, easy returns to the store (one jacket was too small).

 I would shop here again

kmart.com failed to deliver the items that I ordered online. They made an error and canceled my order. Mistakes happen and I am not a judgmental person even though that was a gift that I did need. But the thing is that they DID NOT return my money. I spent many, many hours on the phone with their customer service. They said it would take 4-6 weeks for the money to be sent back to my credit card. Never happened. Three month later I spoke with one of their managers (after a few customer service employees hung up on me) and he said that their system shows that the money was returned. When I assured him that I never got my money and I offered to email him my statements he didn't seem to care and he hung up! I was so tired and frustrated that I cried. Needles to say, they still have not sent me the money.

 I would not shop here again

Easy to order and received on time and in excellent condition.

 I would shop here again

The first item I was looking for was in stock on the website, but out of stock when I put it in my cart, very frustrating. I managed to find other items that fit my list, super easy checkout. The way the confirmation emails show the free shipping is weird, makes it look like you are being charged at first, but upon close inspection you are actually not. Packages arrived extremely fast and in great condition, although would have preferred the order in one shipment. Overall a good experience. Will shop again.

 I would shop here again

I NEVER USED TO EVEN CONSIDER SHOPPING AT KMART, BUT THEN I MOVED TO PLACERVILLE AND IT WAS THE ONLY STORE FOR ME BECAUSE I WILL NOT SUPPORT WALMART AND HOW THEY TREAT THEIR EMPLOYEES. ALSO, I DO NOT SUPPORT WHAT THEY SELL IN THEIR CHINESE STORES, SPECIFICALLY LIVE TURTLES ETC. IT IS DISGUSTING TO ME THAT THEY ALLOW LIVE ANIMALS TO BE SOLD IN THEIR FORIEGN COUNTRY LOCATIONS....THEY ARE RESPONSIBLE AND ACCOUNTABLE FOR THEIR MARKETING...AND I WILL NEVER SUPPORT THIS. BETWEEN THE POOR EMPLOYEE TREATMENT AND THE SELLING OF LIVE TURTLES IN CHINA...I SOUGHT OUT AN ALTERNATIVE AND FOUND KMART. I WILL NEVER GO BACK TO WALMART. THE ONLY THING I BUY AT WALMART ONCE OR TWICE A YEAR IS AN OIL FILTER FOR MY TRUCK. THANK YOU KMART!

 I would shop here again

excellent experience. I ordered folding chairs which are of good quality and great value--and free shipping. It was very easy to order and the chairs arrived within a few days. I will definitely order from K-Mart.com again!

 I would shop here again

EASY THATS RIGHT !

 I would shop here again

Quick and easy. like the free shipping. main reason for purchasing on line thru k-mart

 I would shop here again

I ordered a Craftsman Tool Center (Christmas present) online on Cyber Monday. The item was 50% off regular price. I couldn't have afforded it if it wasn't that price. I read all the negative online shopping reviews AFTER placing the order. Honestly, I was a little freaked out at all the bad reviews. An email from Kmart customer service on Monday afternoon made me even more uneasy. They stated the item was out of stock at the warehouse & would have to be shipped from a store. I am happy to say that my experience was flawless. Instead of the expected one week (or more) delivery date-it was shipped the next day! My boyfriend got the tool center Tuesday night. I don't even care that he saw his gift. I'm just happy that he got the item early & I saved a to of money! Thanks KMart!

 I would shop here again

I Picked this item up in the store. Was convenient however, there was only one person waiting on people. You pick this item up with the lay-away items and the line was very long. It took probably 30 minutes to get this step stool when all I had to do was pick it up. Very frustrating when you order online to make things quicker and it ends up taking a longer time. I picked it up on the Wednesday before thanksgiving at 3:00 p.m.

 I would shop here again

I was very pleased with my order. They were the cheapest around. By using my rewards they didn't cost anything. Next time I will have it store pick up and see how that works. Thank You kmart for the delivery with no problems.

 I would shop here again

One thing I didn't like about this purchase is that when I tried to track the package at UPS, I had to manually enter the tracking # on UPS's website, after clicking on the link from Kmart's email. At other merchants websites, you just click the tracking # on the email, and it automatically enters on the UPS website, giving you the delivery info.

 I would shop here again

I ordered trash cans for in-store pickup. The website claimed they were in stock at my local store but I got a call shortly after placing the order telling me that they did not have them. They offered a substitute item but nothing they had matched what I wanted. I then called customer service to ask them to place an order with free shipping (after asking the store employee who called me to do it and being told that they could not) and the rep told me they were out of stock online and I should call back in a few days. However, their system allowed me to place an order online (and I did subsequently get them). I always have low expectations when it comes to K-Mart and they still manage to disappoint me.

 I would not shop here again

Relatively easy to order on line. Love that I can do this and have the option of pick up or delivery

 I would shop here again

no one ever contacted me informing my purchase was ready for pick-up either my phone or email. I had to contact the store and was put on hold for a very long time. I hung up and called back and was transferred two times until someone helped me.

 I would shop here again

very acceptable

 I would shop here again

I order a set of tool that were on sale and supposed to be in the local store. The next day I got an email telling me the order was cancled........ Not a happy shopper.

 I would not shop here again

I was very happy I found the perfect Skylanders child's hat and gloves I was searching for, as Skylanders clothing items are extremely hard to find.

 I would shop here again