JCPenney

JCPenney
 
Average Rating: 4.3/5.0 store rating
Customer Service 2
On-Time Delivery 3
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I've always loved Jcpenney's stores. They always had nice clothes for a great price! I especially love their brand: Arizona company brand (which you can only find at JcPenney's). But only until last year, I became a shopper of their store online.   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Terrible

by yaneya, August 30, 2013
Terrible , the worce experience I have ever had on line at JCP! Spent 5 hours shopping. Twice shopping cart dissapiered. Had to star all over. Finaly on the 3rd try I was able to place the order. So yesterday I got my box. But not all items are there. I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

disappointing

by disappointednj, November 19, 2012
I ordered and received a set last year with a "buy this set, get a recliner free" promo. The set fell apart within a year and they offered to exchange it. However, they said I also had to return the recliner, thus losing out on the promo offer because their furniture fell apart on me. I couldn't be more disappointed in the store manager (who has yet to contact me) - I keep going through my salesperson. Even he said the recliner should be noted a $.01 on the receipt but instead, they're charging me $317 for it. Needless to say, I'm writing corporate a note and asking them to pick up my "free" recliner.  I was a big fan but now I feel they have shady practices!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I ordered a bunch of clothes from jcp, many of which were back ordered. I kept getting emails saying the back order date was being pushed farther and farther back. I emailed back wanting to know why. The lady replied that one of my items was   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

worst customer service ever

by hanseler1, October 12, 2012
This is worst shopping experiences I have ever had. Penny,s no longer has catalogues for tall men and has no size chart for the tall men,s department!

how cannot any tall man order without that!?? 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Terrible Customer Service for Web Orders

by swilhoyt, August 6, 2012
I have ordered thru many different companies' websites in the past and even handle customers placing catalog orders myself on a daily basis and I have to say, JC Penney web sales provides some of the WORST customer service I have ever seen. If you are able to walk into the store and purchase something, their merchandise is good. If you don't have any sort of deadline or don't care if you get you r order in a week, or a month, (or possibly more), you can get good product through their site, BUT if you have a deadline or want to make any sort of change after placing your order, don't expect it to get done. When they say you will have something in a certain number of business days, they mean from the date it ships and make no promise as to when that will happen.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Good Experience

by oceangirl9865, July 19, 2012
The experience was good overall. Will shop again. Product quality was good, shipping was on time. Definitely a satisfied customer.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

POOR....POOR...POOR !

by pascal1956, June 1, 2012
Online order for twin sheet which jcp did not carry in store, carried all other sizes if brand. Order showed being shipped UPS on May 22. I called for a tracking number and was informed they didn't have one. UPS always issues tracking number when picking up. ?? I was told it would take 4-7 days to received. Called on May 31 (9 days later) and was told it would be delivered on June 1....we will see. Again I ask for UPS tracking number and the agent just hung up on me. I have had problems with jcp before their reorganizing and this just adds to the disgust with them. I will not guide my friends to jcp nor will I have future transactions with them. POOR SHIPPING, POOR COMMUNICATION, POOR CUSTOMER SERVICE.....JUST POOR ! What a shame.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

It was ok but Thay lost a good customer due to lack of communication

by crystal1023, May 24, 2012
The ring I ordered is verry nice however the date it was saposta be delivered was 2 weeks after I ordered it I received it a few days shi of a month after the customer service was good but i wish that if Thay was going to be that late the least Thay could do is send me a email I will never shop with them again my wife's mothers day was almost a month late 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

VERY VERY DISAPPOINTED

by daphnemaria, April 14, 2012
Order # 2012 0845 1134 9165


Received order timely.  However I was extremely disappointed when i opened the box.  ORDERED 2 PAIRS OF DRAPES FOR THE SAME ROOM.  I RECEIVED 2 COMPLETELY  DIFFERENT COLORS AND THE DRAPES WERE VERY WRINKLED.  ITEMS SHIPPED TO THE BAHAMAS AND OF COURSE HAD TO PAY CUSTOMS DUTY (30% OF COST) PLUS LOCAL SHIPPING COST.  VERY INCONVENIENT TO RETURN  

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

very unhappy with jcp's shipping and tracking system lately.

by srbova, April 10, 2012
jcp's ordering online is terrible if you want to track order. I have complained and I just get blown off. Just ordered Apr. 3rd, its now the 10th and have no idea what the status or where my order is. Since jcp changed the warehouse location couple years ago shipping and tracking is bad. I used to order a lot more with jcp but have changed to other stores where I can track orders. I want to know when my orders are coming in so they dont sit out in weathers bad.  Funny thing is my order was split in two parts, the part that said it would not be shipped until Apr. 11 I received a couple days after I ordered.
    

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

NEVER ORDER FROM JCPENNY'S ONLINE! EVER!

by husker79, March 28, 2012
WHAT A JOKE! I ordered a piece that was back ordered or so they called and told me but then I get a call to set up delivery. So from the start I should never expected anything more than a mess. So on delivery day I get my ottoman I ordered to find it the wrong color. I call and find out that the one I wanted was discontinued and was never told this.....EVER. Instead they thought they would send the one I received and I guess I would not notice. So now you have to set up a pick up time which is over 2 weeks away which mean I cannot get a refund until they take it and wait 48 to 72 hours.......This is one of those companies you really believe is a good company to order from until you actually do to find it is as horrible as they come with their online purchases! My advice......STAY AWAY FROM JCP ONLINE!!!!
Very unsatisfied customer,
 Mark Svoboda II

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

not good shopping online

by mariarenteria, February 23, 2012
I am very tire of going to JC Penney website.Because everything they advertises and everything you click on it never available.To me is just false advertisement.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Worst Buying Experience EVER! Promised products never delivered; customer NEVER CONTACTED!

by anabul, December 29, 2011
I bought an entire bedroom set, which was documented to be completely in stock.  After three weeks of waiting, checked the status and discovered order was cancelled and I WAS NEVER CONTACTED!  Corporate managers offered another bedroom at a discount and more waiting for delivery.  Of course the price for this set was much more than the one I was promised (which had a higher original retail price) Stephanie  the corp. manger, didn't even deny that this was bait and switch in our phone conversation.  Bottom line- I didn't get my bedroom set for Christmas and as a result our family went through a lot of stress.  We missed many other opportunities to buy another set from another store during the wasted three weeks.  We even made additonal purchases based on the savings from the original set, so there was no more money in the budget to spend on another bedroom set.  GO ELSEWHERE FOR YOUR FURNITURE if you want to save yourself the headache!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Great service! Great store!

by dreamworld, December 24, 2011
The customer service was great! Everyone seemed like they loved their job. I had to make several returns though...This was because of a size change...Although this took a while because of different reciepts with different purchases, the associate was very nice and professional, and very informative. She (jammela) asked me to take a survey, which I did to get the 15% coupon, man this store is great! Will come again!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
 

Great Online Shopping

by carabrob, December 19, 2011
I found the JC Penney website easy to navigate.  I received a quick response and order confirmation regarding my order.  Everything went smoothly.  I found them to be a very reliable website and store. 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Never Again!

by jennifer987, December 16, 2011
'Never again' is how I feel about JCPenney. Having lived overseas for the last 12 years, when I returned to the US I felt comfortable buying online from JCPenney. My memory was of a company which offered quality products and good prices, and of a company   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Not too thrilled

by cloudsea, December 5, 2011
Don't place an online furniture order from JCPenney unless you're 100% sure you want it.  They recently (Sept 2011?) changed their 7-day furniture return policy to "ALL SALES FINAL".  Check Kohls, Overstock, Target, even Walmart, as they have much of the same stuff, often for much less than JCP and you can return it if it doesn't work.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Terrible shipping!!!!

by bayweb, November 28, 2011
Don't order online!!!! 
i ordered pair of jeans for my husband on november 17th,today is 28th still i could'nt get my package. i paid $8 for delivery. Horrible company. never order again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Ordered an end table on the 15th of October. Received an e-mail indicating that it had shipped on the 16th (which of course means its first travel day is the 17th) 6 business days later, had not seen hide nor hair of my item, and no tracking number had   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
After much shopping on-line for a bed & dining set for my husband, who moved to another state for a job, I ordered both items from JC Penney's, and used a coupon code I had. Since husband couldn't be home to take delivery, we chose store delivery. I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
For $116 in delivery charges alone, I expected more from JC Penney than from services that deliver for free. For that money, I got a giant box full of packing materials, and a splintered dresser with exposed nails. It's so broken it wouldn't even   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
We made one internet purchase from JCP and were unknowingly signed up for some program called SB Savings solutions after the purchase. JCP said that we signed up for a ten dollar off coupon and were automatically signed up for a ten dollar reoccurring   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Not return accmodating

by somepinbetter, August 27, 2011
I have to remember not to get anything from JC unless they're offering something I want for free. Most other stores - Macy's, Kohls will honor returns at a local store even if the purchase was made online. But not JC. Not only did I pay shipping to me $5.99, but I had to pay return postage via UPS $8.95. Bogus!!!!!!!

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

TERRIBLE CUSTOMER SERVICE!!!

by ihatebadbiz, June 29, 2011
I could not believe how bad the customer service was.  The sales lady was very nice, naturally, but beyond taking my money, they were miserable to deal with.  I received a call at 10am stating they'd be delivering my furniture in 30 min, so I left work and was home in 30 minutes, after waiting 20 minutes when nobody showed up, I called the delivery man repeatedly with no answer, so I returned to work.  Then at 10:50, after returning to work, I received another call telling me he'd be there in 30 minutes.  I told him I waited for him and he could have at least called me to let me know he was going to be late and I would need the delivery for the next day as I already took time out of my work day to meet with him.  I then received a phone call from an extremely rude lady that got really ghetto on me and blamed me for declining deliver!  
Keep the furniture JC Penny, no sale is worth dealing with your rude ghetto customer service!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Horrible Service!

by mitchozog, April 26, 2011
I have horrific experience at J.C. Penney - Briarwood Shopping Center in Ann Arbor I asked for General Manager Mark Hollenbaugh but he will not available all days,for all day meetings (to play golf), that sucks, And I will never shop at J.C Penney again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Disgusted

by youngdk, April 26, 2011
I purchased the SP Monet bed set with premium frame  12/08/2008. The bed box spring collasped causing the mattress to sag. I called customer service. The agent to do the assessment called to set up an appointment. He was extremely nasty when he   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Horrible Experience

by unhappy502, April 20, 2011
I USED to love buying jewelry at JCP until I encountered a problem buying this item online. I purchased this item as a gift on 4/11 and today is 4/20 any item hasnt been shipped yet! I've purchased hundreds of items online and Im used to getting them no   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Stay away from JC Penney Furniture! Defective Chairs + Poor Customer Service.

by pavehwk, April 14, 2011
JC Penney delivery a defective recliner to us and will not pick it up and refund our money. With the foot rest extended it wobbles to the point you think you are going to flip out of it. We've been waiting for over a month for their delivery people to call us back to schedule a pickup.





We've been calling the Customer No Service number regularly, but they simply add a note that we called. They say the delivery group is backed up and we have to wait for a call back.







x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
THE WORST, STAY AWAY FROM PENNY FURNITURE! THEY DON'T CARE ABOUT CUSTOMER SATISFACTION AT ALL. I HAVE HAD SO MANY PROBLEMS BECAUSE I MADE THE MISTAKE OF ORDERING A CHAIR ON LINE. IT WAS A CHRISTMAS GIFT, IT WAS THE MOST UNCOMFORTABLE CHAIR WE EVER SAT IN   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Good prices at our expense

by epkofde, February 15, 2011
Can I give it a zero?  I ordered several items online for my husband.  Got a great value and decided in order to keep the cost down I would pick it up from the store.  First they gave me some of my order at the customer service desk and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

They suck

by mhleonard, December 27, 2010
Every time (and I mean every time) I try shopping on
JCPenney.com I get sucked in by a "free shipping" offer that doesn't
work when I go to make the purchase.  It seems like a complete bait and switch to me, and I'm very tired of it.  It's ridiculous.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
My wife and I have purchased a wide variety of products for our home through the JC Penney catalog.  Because our windows require 108 inch curtains, we normally find that we have to special order curtains.  JC Penney has been our   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I bought a diamond bracelet on JC Penney's website as a part of their black friday sale.  The bracelet was on sale for a great price usually around $600 it was selling for merely $99 which is great deal for a sterling silver and   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Do not understand that online shopping should be convenient.

by yepok, December 6, 2010
Ordered item on line. Not delivered on time, was broken.  Had to drive it back to a faraway store to return it or ship & pay myself.  Customer service kept promising solutions, but did nothing they said they would. I complained to the corporate office - no response.  

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
The BEST the BEST the BEST the BEST!  I have ordered online a LOT from JC Penney's over the years.  I've also ordered from other stores.  No company beats JC Penney's for ease of ordering, prices (esp. when there are sales), fast shipping,   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Not at all pleased

by herptjim, September 28, 2010
A week ago my mother and I visited the store in Starkville, MS.  While she was shopping, I asked an associate to assist me in ordering a robe.  The associate was great and the order was placed. My mother had good luck (with the assistance   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Customer Service Was Very Good!

by tracyfred, June 10, 2010
I ordered online and kept checking the UPS tracking. I was excited when I checked at work one day and saw that UPS had delivered the package and left it on my front porch. Unfortunately I got home and there was no package. My husband, who works from home, said "No, UPS didn't come today". So, I called UPS and they told me to call JCP. I called JCP and told the customer service rep what happened. She asked for my order number and said,"ok, let me credit back your card...do you just want me to place the order again?"

I was very surprised because I had been expecting the typical hassle that I've experienced with customer service issues at other companies in the past. This was definitely the least stressful and most pleasant customer service experience I have ever had.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

FRAUDS

by rumoret, May 27, 2010
Customer service poor.....never answer phone at the warehouse or the department store. Orders were completed but was not accurate -- line of credit was smaller than order.

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Still waiting It has been almost a month & my order has not arrived.

by jackiebryant, January 9, 2010
I ordered a bean bag chair from JC Penny online December 15, 2009, it is now January 10, 2010. It has not even left the factory & no one can even tell me when it is going to ship out.  I am very dissapointed, it has almost been a month & I have no idea when or if my order is ever going to arrive.  I will never order online from JC Penny again.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating

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