JCPenney

I bought an entire bedroom set, which was documented to be completely in stock.  After three weeks of waiting, checked the status and discovered order was cancelled and I WAS NEVER CONTACTED!  Corporate managers offered another bedroom at a discount and more waiting for delivery.  Of course the price for this set was much more than the one I was promised (which had a higher original retail price) Stephanie  the corp. manger, didn't even deny that this was bait and switch in our phone conversation.  Bottom line- I didn't get my bedroom set for Christmas and as a result our family went through a lot of stress.  We missed many other opportunities to buy another set from another store during the wasted three weeks.  We even made additonal purchases based on the savings from the original set, so there was no more money in the budget to spend on another bedroom set.  GO ELSEWHERE FOR YOUR FURNITURE if you want to save yourself the headache!

 I would not shop here again

The customer service was great! Everyone seemed like they loved their job. I had to make several returns though...This was because of a size change...Although this took a while because of different reciepts with different purchases, the associate was very nice and professional, and very informative. She (jammela) asked me to take a survey, which I did to get the 15% coupon, man this store is great! Will come again!

 I would shop here again

I found the JC Penney website easy to navigate.  I received a quick response and order confirmation regarding my order.  Everything went smoothly.  I found them to be a very reliable website and store. 

 I would shop here again

'Never again' is how I feel about JCPenney. Having lived overseas for the last 12 years, when I returned to the US I felt comfortable buying online from JCPenney. My memory was of a company which offered quality products and good prices, and of a company   Read full review...

 I would not shop here again

Don't place an online furniture order from JCPenney unless you're 100% sure you want it.  They recently (Sept 2011?) changed their 7-day furniture return policy to "ALL SALES FINAL".  Check Kohls, Overstock, Target, even Walmart, as they have much of the same stuff, often for much less than JCP and you can return it if it doesn't work.

 I would not shop here again

Don't order online!!!! 
i ordered pair of jeans for my husband on november 17th,today is 28th still i could'nt get my package. i paid $8 for delivery. Horrible company. never order again.

 I would not shop here again

Ordered an end table on the 15th of October. Received an e-mail indicating that it had shipped on the 16th (which of course means its first travel day is the 17th) 6 business days later, had not seen hide nor hair of my item, and no tracking number had   Read full review...

 I would not shop here again

After much shopping on-line for a bed & dining set for my husband, who moved to another state for a job, I ordered both items from JC Penney's, and used a coupon code I had. Since husband couldn't be home to take delivery, we chose store delivery. I   Read full review...

 I would not shop here again

For $116 in delivery charges alone, I expected more from JC Penney than from services that deliver for free. For that money, I got a giant box full of packing materials, and a splintered dresser with exposed nails. It's so broken it wouldn't even   Read full review...

 I would not shop here again

We made one internet purchase from JCP and were unknowingly signed up for some program called SB Savings solutions after the purchase. JCP said that we signed up for a ten dollar off coupon and were automatically signed up for a ten dollar reoccurring   Read full review...

 I would not shop here again

I have to remember not to get anything from JC unless they're offering something I want for free. Most other stores - Macy's, Kohls will honor returns at a local store even if the purchase was made online. But not JC. Not only did I pay shipping to me $5.99, but I had to pay return postage via UPS $8.95. Bogus!!!!!!!

 I would not shop here again

I could not believe how bad the customer service was.  The sales lady was very nice, naturally, but beyond taking my money, they were miserable to deal with.  I received a call at 10am stating they'd be delivering my furniture in 30 min, so I left work and was home in 30 minutes, after waiting 20 minutes when nobody showed up, I called the delivery man repeatedly with no answer, so I returned to work.  Then at 10:50, after returning to work, I received another call telling me he'd be there in 30 minutes.  I told him I waited for him and he could have at least called me to let me know he was going to be late and I would need the delivery for the next day as I already took time out of my work day to meet with him.  I then received a phone call from an extremely rude lady that got really ghetto on me and blamed me for declining deliver!  
Keep the furniture JC Penny, no sale is worth dealing with your rude ghetto customer service!

 I would not shop here again

I have horrific experience at J.C. Penney - Briarwood Shopping Center in Ann Arbor I asked for General Manager Mark Hollenbaugh but he will not available all days,for all day meetings (to play golf), that sucks, And I will never shop at J.C Penney again.

 I would not shop here again

I purchased the SP Monet bed set with premium frame  12/08/2008. The bed box spring collasped causing the mattress to sag. I called customer service. The agent to do the assessment called to set up an appointment. He was extremely nasty when he   Read full review...

 I would not shop here again

I USED to love buying jewelry at JCP until I encountered a problem buying this item online. I purchased this item as a gift on 4/11 and today is 4/20 any item hasnt been shipped yet! I've purchased hundreds of items online and Im used to getting them no   Read full review...

 I would not shop here again

JC Penney delivery a defective recliner to us and will not pick it up and refund our money. With the foot rest extended it wobbles to the point you think you are going to flip out of it. We've been waiting for over a month for their delivery people to call us back to schedule a pickup.





We've been calling the Customer No Service number regularly, but they simply add a note that we called. They say the delivery group is backed up and we have to wait for a call back.







 I would not shop here again

THE WORST, STAY AWAY FROM PENNY FURNITURE! THEY DON'T CARE ABOUT CUSTOMER SATISFACTION AT ALL. I HAVE HAD SO MANY PROBLEMS BECAUSE I MADE THE MISTAKE OF ORDERING A CHAIR ON LINE. IT WAS A CHRISTMAS GIFT, IT WAS THE MOST UNCOMFORTABLE CHAIR WE EVER SAT IN   Read full review...

 I would not shop here again

Can I give it a zero?  I ordered several items online for my husband.  Got a great value and decided in order to keep the cost down I would pick it up from the store.  First they gave me some of my order at the customer service desk and   Read full review...

 I would not shop here again

Every time (and I mean every time) I try shopping on
JCPenney.com I get sucked in by a "free shipping" offer that doesn't
work when I go to make the purchase.  It seems like a complete bait and switch to me, and I'm very tired of it.  It's ridiculous.

 I would not shop here again

My wife and I have purchased a wide variety of products for our home through the JC Penney catalog.  Because our windows require 108 inch curtains, we normally find that we have to special order curtains.  JC Penney has been our   Read full review...

 I would shop here again

I bought a diamond bracelet on JC Penney's website as a part of their black friday sale.  The bracelet was on sale for a great price usually around $600 it was selling for merely $99 which is great deal for a sterling silver and   Read full review...

 I would not shop here again

Ordered item on line. Not delivered on time, was broken.  Had to drive it back to a faraway store to return it or ship & pay myself.  Customer service kept promising solutions, but did nothing they said they would. I complained to the corporate office - no response.  

 I would not shop here again

The BEST the BEST the BEST the BEST!  I have ordered online a LOT from JC Penney's over the years.  I've also ordered from other stores.  No company beats JC Penney's for ease of ordering, prices (esp. when there are sales), fast shipping,   Read full review...

 I would shop here again

A week ago my mother and I visited the store in Starkville, MS.  While she was shopping, I asked an associate to assist me in ordering a robe.  The associate was great and the order was placed. My mother had good luck (with the assistance   Read full review...

 I would not shop here again

I ordered online and kept checking the UPS tracking. I was excited when I checked at work one day and saw that UPS had delivered the package and left it on my front porch. Unfortunately I got home and there was no package. My husband, who works from home, said "No, UPS didn't come today". So, I called UPS and they told me to call JCP. I called JCP and told the customer service rep what happened. She asked for my order number and said,"ok, let me credit back your card...do you just want me to place the order again?"

I was very surprised because I had been expecting the typical hassle that I've experienced with customer service issues at other companies in the past. This was definitely the least stressful and most pleasant customer service experience I have ever had.

 I would shop here again

Customer service poor.....never answer phone at the warehouse or the department store. Orders were completed but was not accurate -- line of credit was smaller than order.

 I would not shop here again

I ordered a bean bag chair from JC Penny online December 15, 2009, it is now January 10, 2010. It has not even left the factory & no one can even tell me when it is going to ship out.  I am very dissapointed, it has almost been a month & I have no idea when or if my order is ever going to arrive.  I will never order online from JC Penny again.

 I would not shop here again

I have several upcoming events, and decided to purchase some new shoes.  I wanted something comfy yet that wouldn't stand out as being a sneaker.  Due to foot problems, I cannot wear heals, plus I have a double-wide foot ... so selection can be   Read full review...

 I would shop here again

I ordered christmas/birthday gifts online during thanksgiving weekend 2009. I saw them in the store but when I looked online the prices were much cheaper plus I got to use the extra 20% off coupon. One of my items arrived Dec 7th. I thought that was a little long since it said 4-7 days. I was even more upset to find they charged me the original price of the item, not the sale price or the 20% off. I emailed them and called and they said it would take 3-7 days for my account to be credited since their website had a few errors. Then I was sent an email Dec 15th saying my last item is backordered until Dec 22nd. I was shocked when the item arrived Dec 16th. Why would they take weeks to notify me that one of my items may be backordered? Its the holidays. I have never had this problem before. To make matters worse I did not even need the last item because it arrived too late. My account still has not been credited.

 I would not shop here again

Finally placed an order online after figuring out the stores don't carry as much as they used to.  In my case this time I am needing an ironing board.  I miss the old days of getting in the car to go get the item I need or want.The website   Read full review...

 I would shop here again

After 35 years have cancelled my JC Penny credit card and I will never shop at JC Penny again! For the second time I have returned an item, using the JC Penny return label and filled out the proper return information...only to not be credited for the return. My attempts to correct the situation was only met by indifference and a waste of my valuable time. Even when I told them I was cancelling my card I was cheefully told that they would cancel it, and stating that they would note that I was cancelling due to the lack of support I received in regards to my uncredited return. Sure, I could insure my returns in the future. I could send them via a carrier that requires a signature, but why should I have to jump through hoops for JC Penny when there are so many retailers that don't have the return problems that penny's has? I will take my business elsewhere. They don't need me and I don't need them. Bad form jc penny!

 I would not shop here again

I placed an order (last 4 digits of the order 7750) on 21 Feb 2009 (yes, over four months ago) and it has not yet been shipped. Latest ship date shows July 17 (lets see if JCP will at least ship after 5 months). I've received two emails blaming the manufaturer for the delay, however the JC Penney website still shows the product in stock (Heys USA 4WD 3-pc. Spinner Set- exact color - Dark Blue/Navy that I needed). My emails don't seem to be getting a proper response except blaming it on the manufacturer. Is there a way to escalate or take legal action ?

 I would not shop here again

I bought some items online, to be shipped to Korea.I was buying seasonal items but was realistic and expected them within a month. A month *later* I got notice that the items had been sent.The website never said that the items were out of   Read full review...

 I would not shop here again

I will never ordered from JCP again. If you aren't sure exactly your product, don't buy. I ordered a pillow from their website with 10 dollars coupon. Since the pillow is too flat, I have to return it. They will take out that 10 dollars they paid for you on the coupon and make you pay the shipping when you return your product. I dont mind paying the shipping if I dont have that coupon. Why dont I order it from other sites than JCP which will refund you the full product price if I figure it is not something I want?

 I would not shop here again

Never again.  Ordered furniture - was told six weeks by several (not just one) sales people.  At 10 weeks I called customer service - they said "oh no - it takes 8-10 weeks".  We are at 12 weeks and counting and still no furniture.  Never ever ever again.

 I would not shop here again

Stay away from the furniture.  It is poorly built, looks great on arrival but within three months it looks at least ten years old.  I ordered 1 sofa, 1 loveseatchair and ottman for my daughter as a gift.  It is so embarrassing everytime I go to visit.  The furniture feels like it is pitching forward, the fabric is coming apart.  It does no good to call Customer Service, no one will ever call you back.  I ordered ONE sofa, they billed me for TWO and finally took the sofa off my account, but refused to subtract the interest.  I am through with JC Penney after many, many years of being a loyal customer.  In the next couple of weeks, will pay account up, close it and never darken their door again.  This was Chris Madden furniture.  It has been a horrible experience.

 I would not shop here again

   
I would avoid them like the plague. They mistreated my elderly mother horribly. She accidently put a stop check on a payment she them. Her checkbook was misplaced and she lost count of what checks were written. She immediately called JC Penney’s to try to fix the problem.
She then was told not to worry about it the account was fine. This time frame is less than a week. A day later she received numerous phone calls threatening her credit and her condo from this payment she made but still owes to JC Penney's.
She went back to JC Penney’s and was told her account had been paid in full by a collection agency and to take it up with them. It was maybe a week not more past due date. She kept getting harasses night and day by this company demanding payment and an exorbitant fee. She was mistreated by JC Penney’s and the collection agency.
In this state of the economy I guess JC Penney can afford to lose longtime customers (over 45 years).
Be careful of these tactics used by JC Penney’s.

 I would not shop here again

In store was horrible, the lady couldnt get the computer to work, she was new and so me and my wife decided to just do it online with her Jcpenny card. It worked out nicely and we got everything on time like promised.

 I would shop here again

I recently purchased a crib mattress from the JC Penney Online Store, and was quite disappointed at first. When the item was delivered, the plastic it came in had a big tear in the bottom. I didn't think anything of it until I took the mattress out   Read full review...

 I would shop here again

Great store & service, terrible product! I ordered two aluminum chaise lounges recently discounted. Two days later they discounted them again. I called JCP & they refunded my credit card for the difference . The items arrived in one week! Fast! One chair had a piece broken out of it, still in the box. I asked for a discount, my husband is a welder & counld fix it, they gave me 10% off my total order! Great. The chairs were poorly cast, hard to fit together, the sides scrape the back piece when the chair angle is adjusted.....the cushions are 6" longer than the chair....my husbands feet hang over the end of the chaise, his head hits the top of the chair back.

 I would not shop here again