iRobot

Very good company to deal with

 I would shop here again

As was expected

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I find roomba very effective and quality and works more than my expectations. I am not aware of getting a rebate, though, and paid full price of $ 680, and still feels it's worth it. Thanks.

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could offer trade in for new model

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good

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iRobot over all was a good shopping experience. I'll be back!

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I found what I needed reasonably quickly. I qualified for a discount but I didn't get it because that part of things was a confusing. I'll get it next time.

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They are a very good online shopping site

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Very easy to do to look at products and order.

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I am receiving 2 separate shipments, 1 item was back ordered.

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I will never pay for rush shippiong again

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Simply excellent! Because of a train accident the original order was lost. I didn't have to do anything: iRobot sent a new robot and in a very expeditious way!

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their website www.irobot.com is very poor, hard to naviagte, could not find anyplace on there to place an order for accessories. I finally figured out on my own that I had to go to a different site - www.store.irobot.com - there should have been a very easy and clear way to find this link from their main webite. They are probably losing orders due to customer frustration with the irobot.com website.

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THE ONLY PROBLEM IS THAT I COULD NOT TRACK MY ORDER AND I STILL HAVE NOT RECEIVED MY ORDER

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1

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I usually always purchase my Roomba products from iRobot. Often they have free shipping deals which makes it much more affordable to get replacement batteries, etc. which can be costly to ship. The web-site is easy to use and shipping is fast.

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Good

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I love their product and have always had good service. Our mail service is always slow so it takes a while to receive your product but not the fault of the merchant.

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On time and what I ordered.

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It was fine. In 2011, my order really ought to go out in the first few hours of the next business day and I ought to have tracking information by noon. Merchants that can't do that ought to consider outsourcing their fulfillment.

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Good product ...fast shipping

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Battery failed before expectation. Replacement TOO expensive!

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Ordered an iRobot on December 22 for a Christmas present thanks to the "promise" that it would be delivered overnight. Tracking number provided kept showing an error, so on Dec. 23, I called customer service, which assured me it was picked up by UPS and on its way. The tracking number still showed an error each time I tried to use it, so I contacted UPS, which showed no information on it at all. On Dec. 24, the tracking number finally showed it was on its way -- to be delivered Dec. 27! I contacted iRobot again and was told, basically, too bad. And then, after finally getting it and trying it, it wouldn't even remove a simple shoe scuffle in the middle of the kitchen floor. We are sending it back.

 I would not shop here again

We purchased two iRobots. One Shiped and was receiveds on time and in goo condition. THe second was wraped as a gift and not opened until three day prior to Christmas. We found that one side of the brush / roller cover hinge was out of its bracket and could not be snaped back in place. The stationary portion of the hinge had been forced behind the base plate. On returning it to the store, they took one look at the problem and immediatly replaced it prior to waiting on the next customer in line. I'm sure those in line were impresed with the service shown us.. Happy new year. RM Wingard PS I'm sure others in our family will be purchasing iRobot in the future. No rebate submitted. Product was a gift, I assum the rebate must have been in the box with the iRobo

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Quick, easy, and accurate.

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It was shipped free, and still arrived in 3 days. Amazing.

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Irobot.com website fails to show orders - says they don't exist so you have to call for tracking data. CS reps make promises but don't deliver. Initial order was lost, a replacement ordered and I was promises it would go out overnight and be delivered before Xmas but it arrived after the holiday 3 days late. Took repeated calls (b/c the website is so poor) to track the packages. I will never make a purchase from iRobot again.

 I would not shop here again

Fast & easy - Flawless!

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Excellent

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The best.

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This purchase (for a three-pack of filters) went well. However, I had to return the original Roomba for a replacement, and I was surprised that I had to pay for the shipping, which was over $15, considering the new Roomba I had purchased on-line was defective. That was a disappointment to me as a long-time buyer of iRobot products!

 I would shop here again

I inadvertently ordered the wrong filters. I sent an email of inquiry on how to get an RMA and have not heard from them in two days. It is Christmas, so I expected delays. I'll call them after the holidays.

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web site needs to have a section for people who own rombas to shop for filters and accesories

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Web site was difficult to navigate in order to locate parts ordering.

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good merchant

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The sales guy wasn't helpful at all when i was looking for replacement parts, however the tech guy i called 3 days later was great. the part looks like it will be delivered today or tomorrow, hope its what i need as the online picture and description are not less than what the tech guy told me i was ordering and i need the additional parts.

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Great!

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Shopping is easy, customer service is friendly. My only complaints are with the lack of quality in the cleaning head module itself ... there is no acceptable reason to me why this part should have to be replaced twice in one year.

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Prompt service-Xmas present so far unopened

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I didn't make any calls, re #6. Wish there had been a rebate.

 I would shop here again