Home Decorators Collection

Bookcase parts were missing/damaged and correct parts were sent. Very happy with my purchase and with Home Decorators.

 I would shop here again

Ugh. Do not recommend this seller. I didn't read the reviews first. Silly me. I ordered an item on Jan 9. It still has not shipped as of Jan 17. As I am used to exceptional service provided by other online retailers, this is new to me, and I am not pleased about it. Do yourself a favor and patronize other more professionally run sellers. 

 I would not shop here again

Great expericence shopping on-line with this merchant!

 I would shop here again

I FOUND THIS SECTION OF HOME DEPOT DOING A SEARCH FOR LEADED GLASS PANELS. i AM VERY SATISFIED WITH THE PRODUCT AND THIS DIVISION OF HOME DEPOT.

 I would shop here again

Everything was good other than one of the pieces did not match the color of the other pieces purchased.

 I would shop here again

I haven't received my order yet and was very unhappy that when I called they said an email was sent and I didn't get a notice that it was back ordered! For that I am not sure I'd order from you again. I still have not received the order which has held up my remodel and was told it won't be sent out until 12/15!

 I would not shop here again

Pleasant and much better than an in store experience

 I would shop here again

I just tried to order a piece of furniture at Home Decorators Collection.  They calculate tax based on the order total PLUS shipping & handling charges.  Anyone who knows how any merchandise is taxed is that tax is for tangible goods only.  This is in California.

So the furniture I was interested in purchasing is $249.  Their handling fee is $40 for that item.  Instead of tax being calculated at 8.25% of $249, they are calculating 8.25% of ($249 + $40 = $289).  Instead of paying a total of $309.54 (($249 + 8.25% tax) + $40), they ask you to pay $312.84 (($249 + $40) + 8.25%).

It's only $3 difference, but I am NOT paying a cent over what is required.  Can you imagine this company ripping everyone off like this?  The amount adds up in their huge favor, illegally I might add.  $3 from me, $5 from you, $2 from John Doe, $10 from your neighbor, etc.  This is definitely ILLEGAL.

I called them up, and they said I need to address this with their customer service department.  I thought I called the customer service number that was on their website.  I got a runaround.

 I would not shop here again

I ordered a rug from Home Decorator's Collection on September 27th.  After I placed the order I was told that the rug was on back order until October 3rd.  Fine.  Then I was told it wouldn't ship until October 17th.  Not so fine...I'm tired of my bare floors.  Then I was told it would ship on October 26th.  Finally, I'm told today that it won't ship until November 1st.  Also, I've been told that the "free" pad for the rug won't come until mid-November.  Really?  I've had trouble with this store before.  They advertise merchandise they don't have, then string you along.  I do NOT recommend shopping at Home Decorators Collection!

 I would not shop here again

I ordered 4 Industrial Park Stools on 8/3/11 and was immediately charged for them on my Amex even though they were backordered until September.  Today, on 8/18/11, I went to check on the order status only to see the stools were not on the website anymore.  I called customer service to find out they had been discontinued and the company "hadn't gotten around to calling people to let them know." 

The customer service agent then processed the cancellation and told me the refund, for an order that had yet to be fulfilled, would take 5-7 business days. 

So now, not only am I not getting the stools I spent weeks looking for, I can't order any others because they won't give me my refund in a timely manner.

 I would not shop here again

I've used them in many instances to quickly find a piece I needed. In this most recent case I needed a way to raise the TV in my exercise room so I could see it above the handlebars of my treadmill. I purchased two of the TV swivel drawers to do the trick. I have never had a bad experience with Home Decorators.

 I would shop here again

Prior to shoping at Home Decorators, we visited epinions and various other web sites. While we were concerned with the many negative reviews relating to the quality of the furniture at Home Decorators, as well as generally low opinions of their service,   Read full review...

 I would not shop here again

The quality of the piece was excellent and worth every penny. Very easy assembly.

 I would shop here again

I just cant beleive someone would put a package on my door step in that condition.The box was smashed and torn. the product was broke. Not worth my time to repackage and mail back.

 I would not shop here again

I was told today that they no longer carry the upholstered headboard that I ordered more than a week ago!

 I would shop here again

Excellent in all respects except delivery time was very long.

 I would shop here again

i've always had a good experience when purchasing from home decorator's.

 I would shop here again

Always great service

 I would shop here again

I was pleased with the service and my book case.

 I would shop here again

Item arrived before I expected. Well packaged, and item looked exactly as it was shown on the website. I've had problems with other online retailers' images of a certain product being much different than it actually is. Not with Home Decorators!

 I would shop here again

The product description on line was limited, but I received great help when I called homedecorators.com customer service and all my questions were answered.

 I would shop here again

Reasonable pricing and good service...still waiting for table and chairs on back order to 12/3. Just placed another order with you. Hope the table and chairs arrive early.

 I would shop here again

good

 I would shop here again

The ordering and delivery process was fine. However, the product looked absolutely nothing like the online pictures. As a result, we returned the rug at considerable personal expense. Given the cost of returning furniture or rugs, will be very hesitant to order from them again since the quality/color/etc of the online catalog can't be trusted.

 I would shop here again

Very good expierence

 I would shop here again

Easy transaction

 I would shop here again

I would not shop here again becaus ethe shipping charges are too high for the weight of the packages.

 I would shop here again

The product ordered was damaged in shipment and was undeliverable. I was notified by phone and was told the product was on back order until October, at that time, I requested that the charge be credited to my account until delivery was made. However this was not done and I received and E-mail stating that charges would not be made until delivery and that because of the delay, there would be no shipping charges. My Visa account has not been to date credited for the charges.

 I would not shop here again

I really liked shopping on line at Home Decorators. They had exactly what I was looking for, and the t.v. stand is beautiful and a heavy piece of furniture. It was easy to put together.I have no complaints. It was a smooth transaction.If I need anything else I will go back to Home Decorators.

 I would shop here again

Easy to use website. Quick shipping. Reliable products

 I would shop here again

My furniture arrived so quickly that I was amazed. The three door cabinet had a damaged bottom piece. I called customer service and i will be getting anew piece. it is not coming until November so I was somewhat disappointed. The representative who i spoke with was cortious,efficient and friendly. The furnitue looks great and is good quality The instructions were pretty easy to follow. Except for the damaged piece my experience was good. i would buy furniture again and would recommend it to others.

 I would shop here again

I've had it.  Third time I've received used, defective products, only this time I didn't get all my money back.  Home Decorators (HD) took back all of a $30 coupon instead of applying any of it to my other items (which I wouldn't have bought otherwise) and giving me my full refund.  Bank of America at first agreed and credited me the $30, then reversed and said they can't force a company to give a coupon.  Bad service, bad experience...again.  HD sent defective merchandise, and I took a loss.  They argued over $30 and lost a long-term, high-volume customer.  Big mistake.  I will never buy from them again. 

 I would not shop here again

It was a very good experience. I found exactly what I was looking for at a price that I was willing to pay. I'm also pleased with the quality of the item. I will definitely shop here again.

 I would shop here again

Instructions and parts were missing...

 I would shop here again

it was good but i was miss a part and one of my cabnet doors did not match, so i had to reoder them which was no prblome but then i had to wait longer to use it, but i like it

 I would shop here again

Very happy with the lowboy, instructions need to be clearer.

 I would shop here again

I like the cabinet!

 I would shop here again

Ordering on line was relatively uneventful.  Customer service was average / adequate. This item appeared to be a bit over priced, but touted that it came mostly assembled and had very positive reviews.  The furniture was typical of "furniture   Read full review...

 I would not shop here again

it was good, 1st time ordering so I have no opinion other than this went well

 I would shop here again

This company was GREAT until HOME DEPOT took over.Since then it has been all DOWNHILL.Here are the things that got WORSE:1) True SALES are now few and far between.  The days of plentiful 80% off items are OVER.2) SALES TAX is now   Read full review...

 I would not shop here again