Hocks.Com Healthcare

Hocks.Com Healthcare
 
Average Rating: 4.54/5.0 store rating
Customer Service 4
On-Time Delivery 5
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Very disappointed. Poor customer service.

by katcoffee, September 9, 2012
Very disappointed with this online store. They charged me for  my order immediately yet they did not have the inventory of the test strips I ordered to manage my diabetes. It took them a week to notify me that they didn't have the inventory. So, I am being charged on my credit card and the credit won't show up until my next billing cycle.
When I wrote to them to cancel and complain they simply cancelled my order. They did not reply to my specific issues, nor even apologize. After using this company for many years, they've gone through some changes - taken away their frequent customer rewards, and obviously lost what was once their reliable customer service. Too bad... :(

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Bad experience; would not use ever again!

by smatuschka, September 13, 2011
I had a bad experience with this company. I ordered toe separators  on August 15, and the company was prompt to take my money. Two and a half weeks later, no product. I try not to bug companies because I realize they may encounter some difficulties now and then. I emailed finally, and was told the product was on back order, and, oh, gee, sorry they hadn't sent me an email telling me that.
One month after ordering, they told me it was still on back order. I cancelled my order, and they said they would refund. So far, no sign of that, but I'm waiting.... Let's see what happens. 

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

TERRIBLE NO REPLY

by any888, July 17, 2011
worst. ordered 12 dermarest psoriasis here and they all expire within 2 months!!!! emailed them several times and did NOT RECEIEVE ONE SINGLE REPLY. do NOT buy from this store when you can buy from other online drugstores which have great customer service!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Online shopping at its finest.

by spsp4747, September 21, 2009
These folks are excellent.  The site is easy to navigate, the prices are outstanding and a quick web search will easily dig up a coupon code to save a bit more money.  I have sensitive skin and really appreciate Hocks.com for providing the specialty products I need at affordable prices. 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

It was a very pleasant experience. I...

by Hocks.Com Pharmacy Shopper, April 29, 2009
It was a very pleasant experience. I would definitely purchase from Hocks.com agsin. Christine Baumgartner

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Service was good would use again

by Hocks.Com Pharmacy Shopper, April 29, 2009
Service was good would use again

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent.

by Hocks.Com Pharmacy Shopper, April 28, 2009
Excellent.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

keep up the great job.

by Hocks.Com Pharmacy Shopper, April 24, 2009
keep up the great job.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

expensive and no good breaks(on...

by Hocks.Com Pharmacy Shopper, April 24, 2009
expensive and no good breaks(on shipping or coupons).

  I would shop here again
Overall Rating: 3/5.0 store rating
 

VERY GOOD. AND FAST SERVICE.

by Hocks.Com Pharmacy Shopper, April 22, 2009
VERY GOOD. AND FAST SERVICE.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

The site is easy to navigate and the...

by Hocks.Com Pharmacy Shopper, April 13, 2009
The site is easy to navigate and the service is excellent. I will definitely use Hock'c.com in the future.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

EXCELLENT

by Hocks.Com Pharmacy Shopper, April 13, 2009
EXCELLENT

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Hocks.com offers a wide selection of...

by Hocks.Com Pharmacy Shopper, March 30, 2009
Hocks.com offers a wide selection of merchandise at excellent prices. Hocks is the best website of its kind.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great

by Hocks.Com Pharmacy Shopper, March 28, 2009
Great

  I would shop here again
Overall Rating: 4/5.0 store rating
 

19 days; no Customer Service reply- some items set on shelf too long

by tammys58, March 17, 2009
I ordered a One Touch Ultra Mini Blood Glucose Meter Kit.  It arrived at my house within a reasonable amount of time.  The kit comes with the monitor, strips, lancet pen, lancets, storage pouch and a control solution that is used to check the monitor every week.  This solution expires.  I expected the expiration date to be at least a year but this one expires 2 months from now.  I sent an immediate email off to Hocks asking for some assistance regarding this.  It's been 19 days and no response from customer service yet. 
In addition, regarding the same order, 9 days ago I went to use my newly purchased One Touch Ultra Mini Blood Glucose Meter.  Guess what, dead battery!  I sent off an email to Hocks customer service and it's been 9 days with no response.  I'm feeling sure that I will never hear from them.
Beware of this company selling items that have been setting on the shelf till near expiration. 

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

excellent, clear web site, fast...

by Hocks.Com Pharmacy Shopper, March 10, 2009
excellent, clear web site, fast service, good email follow-ups to order.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Outstanding

by Hocks.Com Pharmacy Shopper, August 25, 2008
Outstanding

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I've been buying diabetic supplies from...

by Hocks.Com Pharmacy Shopper, August 23, 2008
I've been buying diabetic supplies from them for several years and I am quite satisfied.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I'm a return customer and have always...

by Hocks.Com Pharmacy Shopper, August 10, 2008
I'm a return customer and have always been satisfied with my experience shopping at Hocks.com.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Everything went well.

by Hocks.Com Pharmacy Shopper, August 9, 2008
Everything went well.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Searching for the product I wanted was...

by Hocks.Com Pharmacy Shopper, July 28, 2008
Searching for the product I wanted was easy on the site--after extensive unsuccessful searches locally in various types of stores. Delivery was quicker than I expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent; always reliable.

by Hocks.Com Pharmacy Shopper, June 20, 2008
Excellent; always reliable.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

They have a broad product offering and...

by Hocks.Com Pharmacy Shopper, June 8, 2008
They have a broad product offering and it all seems to be 'in stock'. Shipping options are varied and reasonable. Product arrived in very good time I am completely satisfied with this merchant.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

OK

by Hocks.Com Pharmacy Shopper, May 27, 2008
OK

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My entire Hocks.com experience was...

by Hocks.Com Pharmacy Shopper, May 16, 2008
My entire Hocks.com experience was super. They had what I needed at great prices. The Website is a pleasure to work with. Finally, my order arrived sooner than expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

this is a very hard color to find that...

by Hocks.Com Pharmacy Shopper, May 10, 2008
this is a very hard color to find that I use,but do not have any trouble finding it at hock's.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

They had the product we needed. They...

by Hocks.Com Pharmacy Shopper, April 28, 2008
They had the product we needed. They sent it immediately. The product and service were excellent. My husband has a herniated disk and needed the ice pack quickly. He could not find it locally. Thank you.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was excellent!

by Hocks.Com Pharmacy Shopper, April 27, 2008
It was excellent!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Always good service and products.

by Hocks.Com Pharmacy Shopper, March 31, 2008
Always good service and products.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

excellent service

by Hocks.Com Pharmacy Shopper, March 21, 2008
excellent service

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very good prices on hard to find items....

by Hocks.Com Pharmacy Shopper, March 11, 2008
Very good prices on hard to find items. Free shipping. Excellent tracking information on status of order and delivery information. Email updates

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Quick and efficient.

by Hocks.Com Pharmacy Shopper, March 6, 2008
Quick and efficient.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I was able to search and find the...

by Hocks.Com Pharmacy Shopper, March 3, 2008
I was able to search and find the product I wanted. The order process was very easy and the product arrived in a short time.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

very simple website to navigate they...

by Hocks.Com Pharmacy Shopper, February 12, 2008
very simple website to navigate they have very unique products for diabetic patients that cannot be found elsewhere (i have looked everywhere for these socks)

  I would shop here again
Overall Rating: 5/5.0 store rating
 

They always seem to have what we need...

by Hocks.Com Pharmacy Shopper, February 8, 2008
They always seem to have what we need when we need it. It arrives on schedule too.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good website, products, prices and...

by Hocks.Com Pharmacy Shopper, January 30, 2008
Good website, products, prices and shipping.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

This is my 4th or 5th order from Hocks....

by Hocks.Com Pharmacy Shopper, January 26, 2008
This is my 4th or 5th order from Hocks. They've bee great every time.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

VERY unhappy with items &Service. Think twice b4 u use them.

by lipnmin, October 11, 2007
Hocks.com seemed like a good idea at first but when I received the wrong items, it was a pain from there on to get a refund. They gave me a refund minus the shipping charges, plus paypal charged me to receive the refund. No ones gets back to you when you leave messages. Then when you speak to someone they promise one thing and dont follow though. I would use someone else. What a pain. Never again will I use Hocks.com

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Simple & outstanding!!!!

by Hocks.Com Pharmacy Shopper, September 27, 2006
Simple & outstanding!!!!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have been pleased for the most part...

by Hocks.Com Pharmacy Shopper, August 13, 2006
I have been pleased for the most part with Hock's Pharmacy. The only problem in the past was that the insulin seemed to take longer than the two-day UPS delivery time. Also, the insulin was not cold when it got here. With this last order, though, I did receive it in a timely manner; and the insulin was cold.

  I would shop here again
Overall Rating: 4/5.0 store rating

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