The basic Grainger online order site is okay, but needs a way to track several shopping carts going on at the same time, improved method to send orders to one central customer to approve and release orders.
Grainger needs to pay attention to special order instructions such as 'morning only deliveries'.
Grainger needs to improve catalog descriptions and details. Grainger needs better defines telephone support persons. Our agency needs our own sales rep, not just a guy who helps us, but makes it well known we are not his account. Lots of improvement needed.
Most everything I use on a daily basis is available to me through the catalog (which i use almost exclusivly). When I do need to speak w/ a real person, my inquiries have always resulted in getting me the information I need to proceed. They do not always offer odd items I'm looking for, but they will offer alternate options. I appreciate their wilingness to meets my needs, not their quota...if they have one.
My employer has a general purchase agreement with this company, with an open-ended purchase order. In addition we participate in a Vendor Managed Inventory with Grainger. I purchase hundreds of items on a weekly basis, some come in short or broken/damaged.
Once again it took far to long to get my purchase. Grainger may have almost a million parts, but they are always coming from a slow boat from china. As a maintenance person timeliness is as important, and sometimes more important than the right product.
If I wasn't forced to purchase from this company because of a corporate account I wouldn't