Goodmans

Goodmans
Average Rating: 3.49/5.0 store rating
Customer Service 4
On-Time Delivery 4
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No Quality Assurance and they sent me used hair trimmer ! GROSS and UNHEALTHY

by seanzobaa, November 14, 2013
READ Full Testimonial including amendment

DO NOT BUY !!!! I purchased a Wahl Trimmer from them, and It was a used one with clippings in the unit. I was extremely shocked and called the company to find out why.  The representative to me to email them my complaint. Newsflash.... This is considered a heath issue, and informed consumers need to be aware that purchasing products from Goodmans means no quality assurance and a probability that you are buying a used product.

This is an update to my review. I received a call from the owner David Goodman who looked into the situation, and kept working with me to resolve the issue. His follow up to make to make sure I was satisfied makes me feel better about amended this review to more positive. Not everything goes right for a business, so it was good to see the owner roll up his sleeves and get this resolved.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
The Oster blender parts I bought were a mixture of genuine Oster, and horrible aftermarket parts. This was not made clear on the website.I ordered a replacement jar, complete. I got an aftermarket glass jar, which was barely usable, a genuine   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Disaster- first time customer. Stay away

by breto42, April 9, 2012
WARNING: Do not use this site. I used it for the first time 2 weeks ago- needed a product for my business. Was instantly charged for the product and sent a UPS confirmation on the shipping. Then out of nowhere the shipping was cancelled by Goodman's. They told me there was a UPS label issue and it would be shipped the very next day. Well....the product was never sent. Did not receive a call, email or anything. The site was fine with charging me $150 for the product and not sending it or letting me know anything. And when I called to get answers, they told me they no longer stocked the product and that they could not tell me when I would receive it. Nightmare- Goodmans.com is the reason old people are afraid to buy on the internet. Have purchased hundreds of products online and this is the first negative review I have ever written.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I ordered a replacement carafe for my Braun coffeemaker.  The order was shipped fast (only three days), but upon receipt, realized that Goodman's had shipped the wrong carafe.  I called their customer service department, was asked to describe   Read full review...

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Product received isn't authentic- looks nothing like what's advertised on their site!

by ams817, December 24, 2009
Ordered a DH hairdryer after being impressed with it at my local Avalon salon.  The picture on their website was exactly like the one at the salon and so I paid $100+ for it.  Shipping was prompt, however, the product I received looked nothing like the actual dryer.  The DH dryer pictured on their site and at my salon is black with DH logo and graphics on it.  What I received was a painted on aluminum-colored dryer (paint chips off)- no logos, poor quality and when I turned it on it smelled like something was burning.  It almost looked amateurish!  I feel so cheated- sent them an email but it's Christmas Eve, will see how they respond.  I can't even begin to describe how FURIOUS I am!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I'd order here again any time. Trustworthy.

by fripfrap, October 23, 2009
Ordered some blender parts from Goodman's.  Arrived just as they said, in good order and within the time frame they specified.  Would definitely order from them again. 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Don't shop here!

by scientist58, June 16, 2009
I ordered two items that shipped reasonably fast.  Item 1 had the wrong quantity.  Instead of 2 sets of spoons with 6 each I received just 2 spoons.  I emailed and got a response within 2 days asking me for the initials on the packing slip.  Promptly mailed the information and was told "We apologize for the in convenience. I will reship your items today."  Items never arrived.  Item 2 was a OEM equivalent water filter that  leaks.  It caused a minor flood in my basement.  The original filter was fine, but the replacement kept leaking and is a hazard.  I mailed the store, told them about it, and that I didn't get the promised spoons.  Never heard back from them.  I am taking my $40 loss on this order, but not without warning you of this outfit.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Painless and efficient - no complaints.

by hillsbunker, May 8, 2009
I ordered cutter blades for my husband's Panasonic wet/dry electric razor from Goodmans.net.  The ordering process went smoothly and I received an e-mail the next day stating that my order had shipped so they did a good job getting it out the door.  Painless and efficient is the name of the game and I got both so I have no complaints.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Took forever to ship and poor customer service.

by crabboy, March 30, 2009
I purchased an in stock item from their website on a Sunday.  On Monday I would have expected it to ship, but instead I got some vague email at 5pm that the item was in stock.  I thought I had already known that from the status on the website, other than confusing, the email was useless.  I waited until Wednesday and still no update.  I sent them an email as to the approximate ship date and I got no response.  On Thursday afternoon, I called them and asked for a ship date.  The customer rep said “probably tomorrow”, then I replied “ just go ahead and cancel the order”.  She replied “ok, your money will be refunded within a few days” <click>.  Hmm, that was nice, first  they billed me long before they shipped and then she was rude as hell and could care less.
Never again.

Called Amazon right after I got off the phone and it shipped the very next day.



x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Where is my order???

by peaber, January 19, 2009
Ordered two small thermal fuses on 1-7-2009. Said shipping would be 5-7 days. They received their money on 1-7 via PayPal and the same day the sent me an email stating the 2 fuses were in stock (nothing back ordered).

On 1-12-2009 they sent me an e-mail stating my order had been shipped. What? They shipped it 5 days after they got their money? I was expecting it on the day they say they shipped it.

Well, here it is 1-19-09 and I still haven’t received it. No tracking number. I need these fuses for heat here in Minnesota….a bit cool this time O year. Seriously, how hard is it to throw 2 fuses into an envelope.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

A+. Fast service. Arrived promptly. No complaints.

by mmillington, April 18, 2007
Ordered a part for a blender online and it shipped the next day. It was in perfect condition. No complaints at all and would buy from them again. Did not have to deal with their customer service so cannot comment.

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very disappointed with the refurblished product sold without any indication

by yuash01, January 2, 2007
I have ordered a Panasonic Pro Curve ES 8019N Electric Shaver from Goodman's thru Epinions.com on Dec. 12. I received the packaged on Dec. 15. As soon as I opened the package, I'm very disappointed and feel been cheatted. The box is label as refurblished which is not indicated on the product site. I decide to return the package right away without opening the box. This becomes a bad experience of doing online shopping for Christmas.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
My wife wanted to buy a new mixer because I had damaged the beaters on hers when I stuck a spatula in them while they were spinning. (What can I say, I am a man! ;-) Her mixer is old, probably about 30 years old. It is a Scovill Hamilton Beach. It   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Finding parts for older but still usable small appliances can be difficult. What I wanted: I was specifically looking for the clear bubble part of the lid for an older Faberware purculator. After having no luck with brick and mortar stores, I   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Sorry excuse for a sales organization

by dcdfw, March 28, 2006
On March 28, 2005 at 1:30 CST I attempted to buy Oster A5 clippers from Goodman’s. Not knowing exactly what I needed I ask a question on the A5 and was told by the on line sales person that she did not know anything about the product. “All we do is sell the products. If you want me too I’ll will give you the number of the manufacturer and you can call them and ask questions.” I attempted to call Goodman’s back and was hung up on three times. This is not customer service this is lazy person with the low price.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Terrible Customer Service

by phall88, March 19, 2006
Terrible Customer Service - I ordered my mixer on 2/25/06 and received on 3/2/06 only to find out it had a damaged spot on the mixer stand. I promptly returned it on 3/3/06. I called to get a status after the store received the item on 3/8/06 and got the response that it hadn't been processed yet. The person that processes returns was out, so I was out of luck. It is now 3/17/06 and they "say" it will be processed today and shipped on Monday, "3/20/06"...granted they still have them in stock! I am very dissatisfied with the customer service in this store and will NEVER buy anything there again.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very Disappointing Customer Service

by raysmom2004, February 20, 2006
Poor communication. Ordered product on 2/12; received confirmation of order and email that product was in stock. Checked online status each day, and there was NO status given. Tried calling customer service on Friday 2/17 at 4:10 pm CST; line picked up and disconnected - no message, no answering machine. Same result whether it was toll free or local number. Called Monday 2/20 and was told that the order was being held because my credit card expiration was incorrect. I said, no, it is not incorrect -- I'm holding it in my hands and that's what it says. I've completed many transactions with no problem with this card. They said it was wrong. I said I was disappointed that no one attempted to contact me, and they said we did, and listed a few dates; I said I've received 2 emails, and neither of them had any information about the credit card being incorrect or any problem with the order. They also said they sent a letter to my home on 2/17. I canceled the order. No apology was given, and no suggestion for a positive resolution was attempted, even though I was very reasonable.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Good

by rory535, March 13, 2005
Everything shipped perfectly but it did take them 3 days to pack and get it out there doors. So if you need it pronto, choose a shiiping option where they say they will pack it immediately.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Quick delivery. Great price. No problems. Good packaging. Accurate fulfillment of order. Go for it!

by phmerrill, October 20, 2004
They did a great job. No complaints at all. Their website is kind of crude, but what they saved on web design they pass on to you with a cheaper product!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very good service, selection, and shipping.

by caschryver, October 15, 2004
Found these guys after having much trouble with TotalVac.com. Goodman's received my order, shipped, and I had it in less than a week. Will do business here again when the need arises.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Does not carry Oster Clippers, lied about it

by yankeesoldier, September 9, 2004
Extremely poor communication, no receipts and lacks any inventory of Hair Clippers. I placed an order for an Oster PowerLine 76076-040 Clippers on August 18th 2004. Today is September 9th and they still have not ordered/received this item in their stock. I called their customer service before ordering it online, they said one to two weeks before they will have it, no longer. It's over three weeks now. Epinions claims on their website that Goodmans.net has these in stock. I suggest either Epinions or Goodmans stop LYING about inventory. It's very frustrating to believe anything these companies claim. The factory at Oster says these are available and there are no backorders to their resellers. So what is the problem? Goodman's ties www.sunbeam-oster.com (reseller not factory) with the worst customer service. I'm off to find a REAL vendor who actually sells these and not just list it on their website to fill web pages or draw people to their website, hoping to draw customers for other products. Grade of F- for Goodman's.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

True to their word

by mjshade, December 8, 2003
The item that I was looking for was listed on Amazon and Goodmans. I decided to go with Goodmans, because they had the item in stock, and being a true American, I needed it NOW.

While Goodman's had a shipping charge of about $7 (Amazon didn't), they were true to their word and I received my product in perfect condition within about 5 days. So based on my 1 experience dealing with them, they performed perfectly.

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Goodman's is good!

by jaxmove, October 11, 2003
Purchased a KitchenAid mixer. Was able to negotiate a very low price. The person I spoke with had a good attitude and the service was very good. Tracking # e-mailed and item was packed well. Many companies seem to "drop ship" but Goodman's claims to warehouse and handle their products. I was recommended to them by a friend,who also had a favorable experience with them.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Easy as 1-2-3 !!!

by bgoodsmile, July 14, 2003
I spotted the adorable Delonghi Retro Toaster Oven on-line & just had to purchase it immediately! G   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
The other day my husband asked me to look online and see if I could find a place to purchase replace   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Basically just a well thought out web design, placed my order, recieved it a few days later. No need   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I was having trouble finding a Norelco T-7500 hair trimmer in stock anywhere online, except for a few places that were either untrustworthy or were trying to gouge me on S&H charges. Goodman's had one for a good price, and with reasonable shipping   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I ordered a Super Solano Hair Dryer on Monday and arrived on Thursday. Super fast service, with e-mails, tracking numbers and also well packaged. The pricing on the hair dryer was the lowest I found anywhere. Doing business with Goodman's is great.   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Ordered Norelco 8894XL Razor which was out of stock on some other sites. Was shipped immediately and arrived in two days even though I paid for 3-day. I received 4 emails during that time telling status: order accepted, order being process, order   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Beyond Expectations

by litedave, January 12, 2003
I had a great experience with Goodman's. I received my coffee maker on time as promised. I really enjoy shopping with these   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I was going to order online then I realized they are located just a few miles from my home in Miami, so I visited them personally, to check them out. I purchased a Norelco razor as a gift for my father at a better price then the large stores. They seem   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
 

A Good Little Store

by bbuniverse, December 30, 2002
I ordered a wall-mounted air dryer from this store since I could not find it any where else. Good price and Good service. I would defiantly use this store   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Very, very positive.

by jjneylan3, December 21, 2002
I ordered a Delonghi toaster from Goodman's, which failed within a week. Sent it back to Delonghi for replacement, and waited, and waited.... Complained to Delonghi, w/cc: to Goodman's. No response from Delonghi but Goodman's contacted me and offered   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
 
Bought a Braun new Braun razor at a very good price, and found the screens for my fathers old razor. We had been looking for months for these parts. Wish I knew about Goodman's sooner. Overall great shopping experience.

  Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Good price, good service

by covert74, November 28, 2002
I ordered a Kitchen Aid mixer at a very good price after shopping many sites. Was delivered quickly and well packed. I called them and they beat another offer we had. Would do business with them   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Ordered a KitchenAid mixer. I called them to see if they would give me a better deal. They gave me a significant discount that was lower then any other offer. Would buy from them   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I ordered a back massage...

by pjk80_dt1, October 23, 2002
I ordered a back massage chair from Goodman's. When I placed my order, on Oct. 8th, I was told that the item was in stock. Ten days later, when the item had still not arrived, I called and was told it would arrive on Oct. 21st. Today is Oct 23rd and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I ordered the blender when it was out of stock, because Goodman's has the best prices. As soon as the product arrived, they packaged and shipped my blender the same day. Very good service, I am very happy with my purchase. Thanks, Goodmans, I will be   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent Service

by jlock536, September 25, 2002
The experience I had with this on-line store was wonderful. I have never had such prompt and excellent customer service from an on-line store. I was constantly updated on the status of my order including the tracking number with UPS. I have given   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I ordered a Kitchen Aid...

by bonbon_dt1, September 11, 2002
I ordered a Kitchen Aid Stand Mixer Item#: KA-KSM110PSMC from Goodmans.net. After checking MANY websites, I came to the conclusion that they had the best overall price, including shipping charges. I had an easy time navigating the website & was kept   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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