Fanatics

Fanatics
 
Average Rating: 4.24/5.0 store rating
Customer Service 5
On-Time Delivery 5
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Do not Recommend, not ordering again

by goughbadley, January 12, 2014
Terrible, Oreder two sweatshirts and two seperate occasions.  First they did not have one in stock and still charged for shippping after the refund.  Then the other sweatshirt was not the one we oreded.  And was charge $5 for the shipping and $5 for the return.  Never buy from this site.  I heard they are related to fans edge as well.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Awful!

by blackhawks23, December 30, 2013
Sorry Fanatics but I am very upset with you!  Not only did you fail to send my packages by Christmas (when I ordered them December 2nd) but you failed to mail them at all.  The day after Christmas I called to inquire and I was told that you canceled the order and refunded my money and that I was sent a confirmation email.  You did all of this without speaking to me and telling me that you were going to do this.  The two weeks before christmas I called 5 times to inquire on the packages, no one could give me a straight answer.  You did refund my money, thanks, I never got the email of course.  Fanatics you just cannot deliver!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Absolutely Horrific.

by codemancj3, December 28, 2013
The most awful company I have ever done business with. I ordered a hat in mid-late November. By the time the order arrived in December, I had received the wrong item. I received a shipment that was supposed to go to Illinois instead of Oregon where I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Worst Shopping Experience Ever

by adhorton, December 26, 2013
Placed order on 12/01/13. Charged my card on 12/02/13. Did not get order until 12/20/13. Talked with 5 customer reps. They Didn't have a Clue about anything. The shipping was upgraded to over night. Still took to long for Christmas. The products are Way Below Standards. The shirt and jacket were so thin I could See thru it..  I could not give these as Christmas presents. Way to embarrassed. Will be sending this back.  Will Never Shop with Fanatics again....

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Extremely Bad

by psabatino, December 24, 2013
Just an awful experience.  The item I wanted was shown as in stock and I paid for rushing shipping to be delivered well before Christmas.  It never came.  It is Christmas eve and they haven't even shipped it.  Their Facebook page is littered with complaints and there is a long hold time to speak to a human who can't change a thing and can only offer you a discount coupon for your next order.  Stay away. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Horrible. Do not order or you will be sorry. Scam.

by phoebe2k, December 20, 2013
On December 10th I ordered 2 Jerseys for my boys to arrive in time for Christmas. 3 days before Christmas I get an email informing me that due to "overwhelming demand" they are unable to process my order and will be issuing a refund. What? Sounds like they're sold out, right? Or maybe too much business? No, the jerseys are still available for sale on their web site...same product number and all. What's different? They jacked the price up $10 on one and $15 on the other. So, they sold me the jerseys, still haven't refunded my money, then turned around and put the same jerseys back on the market for more money, leaving me to scramble for Christmas gifts for my boys! Also avoid collegefootballstore.com and fansedge.com, it's all the same company. Scammers.
 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Took my money and ran.  Do not do business with them.  They do all of UNC, APP, Alabama, and a few others business.  Be careful when ordering online through your school website.  I did that and just found out they subcontract with   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Insult to Injury ---- AVOID THESE BOZOS

by chucksings, December 19, 2013
Enticed me by claiming delivery before Christmas. So I ordered and my credit card was immediately billed.

But then I did not receive a sales confirmation Email. Called the next day and the line was perpetually busy. Called again the day after that and was told that the item had not shipped and that "because the warehouses were busy this time of year, you know, that they couldn't guarantee delivery by Christmas."

Injury

I cancelled the order. THEN I was told I would received my refund in two to ten days.

Insult

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

iT WAS AN ABSOLUTE NIGHTMARE. NEVER RECEIVED MY ORDER.

by chrazzy88s, December 19, 2013
This web page is a Scam...do not use!
This was the worst online shopping experience ever!  I have pretty much had good luck when ordering on line.  I am now turned of to the prospect of every ordering on line again thanks to Kids Fanatics horrible service and lack of proper expediting for their products.  There is no record of my order being shipped except on their web page.  The shipping number they have does not compute anywhere!  They have my money and I have been communicating with them through e-mail, but have no satisfaction after three week.  It will be Christmas and my order will not be here.  I am sure it will be a double pain trying to get them to credit my account.  DO NOT ORDER FROM THIS COMPANY.  IT'S A SCAM.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

They don't care

by mynameisryan, December 17, 2013
Just plain bad.  Made on online order for well over a hundred bucks worth of merchandise on the 7th of December.  They charged my credit card immediately.  Got an email within the hour stating they got my order and I'd get another email   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Online shopping with Fanatics is a huge disappointment

by traciec1965, December 17, 2013
I wish I had read many of the reviews BEFORE placing my order!  I was overwhelmed with emotion after Michigan State made it to the Rose Bowl and I wanted to be sure to get tshirts for all my family to have for Christmas.  Prices and selection were GREAT!  I was very excited.  The website promised free 3 day shipping by Dec 16th as well.  It is now Dec 17th.  My order status still says 'new' and I placed my order on Dec 9th.  I tried calling the customer service number where I was kept on hold for over 25 minutes before I finally called it quits.  I was eventually able to find a way to send an email to inquire specifically about my order.  I received a 'canned' response which basically said the orders aren't being fulfilled as committed on the website and may be processed later.  AND my credit card has already been charged.  This is a tough lesson, but just reinforces my loyalty to Amazon Prime with whom I have NEVER had any issues.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Terrible

by jthoene1, December 12, 2013
I ordered items on a Weds that I needed by Sat. There were multiple shipping choices. It was before noon, so I chose 2-day shipping. I didn't receive a confirmation of shipping until 30 hours later and noted that goods would not arrive until Mon. I called customer service who basically said that "technically we are right and you are wrong." Not good choice of words in that situation. I wanted to cancel order, but they said too bad that goods already on the way and can't stop the FedEx machine. I looked at how to return goods, but those needed a form to be attached else they would not refund all money. Since items are gong to a third party's address, that one won't work either. Overall, a bad experience in trying to order with respect to a timeline, in having order filled and shipped in timely fashion, and in getting help from customer service to find a solution. I won't do business with this firm EVER again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

HORRIBLE! Will never shop with again!

by emf7367, December 12, 2013
I order 4 items. Unfortunately, they were all the wrong size. I followed the instructions per their website to "exchange" the items. When the warehouse received them, they never actually exchanged the items. Told me that I would need to place another order because there was no difference between a return and an exchange. Before I placed the new order, I wanted to make sure that I was credited for the items they received back. It's over 2 months and 6 phone calls later, and I have still not received my credit. They keep saying they're going to credit me, tell me to wait 7-10 business days, and then nothing happens. I am never going to replace my order nor will I ever do business with this company EVER again. I've wasted hours trying to get the money owed to me with ZERO response from the company. So unless you have hours and hours of time and patience, I'd skip them. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

The worst overall internet purchase I have ever made

by rlifsey25, December 7, 2013
I placed an order on on 12-2 that included 3-day shipping. Three days later I tracked the order and found that it had just been picked up from the warehouse on the 5th. I called the 800 number and they told me that they would over night the order and have it at my house on 12-7.  I tracked the new package and found that it had just been picked up from the warehouse on the 7th.  I called the 800 number all they could say was opps sorry, and try and give me 10 dollars toward my next purchase. So as it stands the items I ordered with 3 shipping should take a week and two days.  I assure you I will never in my life make another purchase from them and I am going to quit my job and make it my mission to post reviews about them on every site I can find.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Would have been great, if my items ever arrived.

by masonmelissa, November 22, 2013
Beware- they do not refund sales tax, no matter what!  My order never arrived.  I am still in the process of trying to figure out if it was stolen or Fedex lost it.  (Which is a whole other headache from FedEx).  When the package never arrived, I contacted them about the lost items.  They said they would refund me for the items, but if I still wanted them I would have to order them again (which I did not because they were no longer on sale).  When I got the refund it was not the whole amount.  I called and found out they forgot to refund one item, at which time I also found out they don't refund sales tax.  So I paid sales tax on items I never recieved.  
I got the special 3 day shipping for spending 50 dollars, but signature is not required on the delivery, so FedEx supposedly just left it at my front door.  Would have been better if signature was required.   

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

TERRIBLE EXPERIENCE. LOUSY CUSTOMER SERVICE!!!!

by retiredone, November 14, 2013
Ordered a simple coffee mug in green color. Said it shipped and gave me the Fed-Ex tacking #. Checked online, Fed-ex had no record of the number. Emailed them and tried to get issue corrected. No good response. Kept saying they are working on it. After a few weeks of no results, threatened to report them. Finally shipped item overnight. Problem was that it wasn't the color I ordered. I'm sick of dealing with this company. Terrible customer service!!! AVOID THEM IF YOU CAN!!!!!!!  

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Absolutely horrible customer service.

by gsr007, October 31, 2013
Absolutely horrible.  Shipped the wrong product.  No return option when shipped to Canada.  4 calls later at the supervisor level I think I have it sorted out and they disconnect me.  I try to call back and get stuck in a voice-mail loop.

It is unbelievable that organizations like the NFL, NHL and College teams use this logistic fulfillment company.   

I know their big, but big is not always better, the companies buying their services really need to know that this firm is giving them a bad reputation.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I ordered a special item that was promised in stock, with a guaranteed ship by date of October 24. A follow up Email confirmed this.  Four days later, the  item still hadn't shipped, and customer service had no idea when it would   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
I am a big sports fan so I figured I would give this site a try. They also had big and tall sizes which I liked. Thats where the good ended. I ordered a shirt that was listed as "in stock" with a recieve by date. Well the shirt didnt even leave the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Very Frustrated -won't order from again

by steve2649, October 14, 2013
Returning an Item for Exchange was less than desirable.
They acknowledged it was their mistake and paid for the return shipping. I put their return label on the box and handed it to our USPS carrier it took 2 full weeks for them to get the product back when I called they said that was standard! Wow    -To make things worse they didn't know it was an exchange (for the size ordered) and we had to start a new order - what a time waster..... even though I used their form to return and filled out the exchange portion of the slip... very frustrating, so a month after the original order we finally received the right product...... Buyer bewaare

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

The World's largest sports merchandise store, fast, reliable shipping, massive selection

by duffinsland, July 11, 2013
The World's largest sports merchandise store, fast, reliable shipping, massive selection. I've turned to Football Fanatics for everything I've needed. They've never let me down! Friendly service and helpful agents, I always feel like family when dealing with everyone affiliated with the store! Even being halfway around the world at times didn't stop them from being my go-to store! Thank you!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I ordered a Super Bowl jersey on January 28, 2013 from fanatics.  The website promised free, 3-day business shipping.  The jersey cost $114.95 and my credit card was immediately charged when I placed the order.  When I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

My product was delivered quickly and I'm very happy with the service.

by rsynch, January 2, 2013
I received my shirt within 2 days of ordering! The shipping was fast and the quality is great! I will definitely use them again :)

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I just got off the phone, I ordered a Christmas gift 11/24/12 and I was charged immediately for it too.  I was totally ashamed when I called my brother excited to hear about his gift.  What gift?  He says.  I called Dec. 26th spoke   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I had a TERRIBLE experience with this company.  I placed my order and everything seemed to go through fine.  Two days later, I went to track my order and it showed the order as "NEW".  I called customer service and the person told   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
The site has a wide selection of sports gear, which is great, but God forbid you order the wrong thing.  My boyfriend ordered the wrong size jacket so we returned it. They suggested we return it rather than exchange for fastest turn around, so   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Excellent

by weordie, November 23, 2012
This store was fantastic. I ordered 3 LSU products from them (a jersey, a hoodie for my wife and a garden gnome for my garden) then got concerned afterwards and searched the internet for information on them. I really started to get concerned I was   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Yesterday I purchased an Atlanta Thrashers jacket from their website. It stated it would be here on October 2nd, a whole week away. I came home today and I find my package by my front door! I tried it on and it fit absolutely perfectly. They give you a   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very satiefied with the service from...

by Football Fanatics Shopper, August 28, 2012
Very satiefied with the service from Fanatics will repeat.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great Customer Service

by l3salo, August 15, 2012
I was very impressed with their customer service.  My shirt arrived with the printing crooked and off center.  When I called customer service, they shipped out another shirt with next day delivery to ensure I would receive it in time for an event.  They offered this to me without me asking or arguing.  They also applied a $10 inconvience charge to my account.  I will definately use Fanatics for my apparel needs in the future.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Poor customer service

by belliott42, June 15, 2012
There was definitely some false advertisement in relations to the delivery times/methods. I called to speak to a customer service representative and was informed that it was my mistake and that I failed to theclick express shipping option. He was not willing to assist me in any way. He basically could care less. Needless to say, I will never be using this website again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

VERY VERY POOR

by mlcaldwell73, January 12, 2012
I recently purchased a white Aaron Rodgers jersey from this company.  It claimed to be a Reebok jersey.  When I received it, the dark green was not the Green Bay green, the trim around the collar was not the green/white/gold striped that it was supposed to be.  The Reebok emblem is printed on the sleeve but the jock tag, collar tag are CLEARLY not Reebok.  So it's a fake.  I contacted customer service(less) and brought it to their attention hoping for a correct replacement or refund and they just blew me off in their response and aren't offering to replace it or remedy the situation.  I did buy a t-shirt from them that was fine but the $70+ jersey is an obvious fake and they don't care enough about their customers to fix a problem.  DO NOT buy from them.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Return policy is a ripoff

by giez, January 7, 2012
I will not shop here again.  The store is fine if you have no issues with your order--so if you feel lucky go for it.  In my case I sent an item back to exchange for a different size.  Instead of exchanging the item they gave me a refund--minus $6 for shipping it back to them.  So I basically paid for shipping twice and ultimately didn't even receive the item I originally ordered.  There are many other retailers out there that don't charge for returning items--i would recommend finding one of those.  You can never tell when ordering on-line so there is  decent chance you will need to send something back for return/exchange.  And don't for a minute think that what they charged me for shipping is their actual cost!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I ordered two Marquette T-shirts for my brother-in-law, who has NEVER asked me for anything in the over 40 years he has been part of this family.  I took this as a very special HONOR.  I went online to order his T-shirts from Fanatics and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Everything worked just as it...

by Football Fanatics Shopper, November 23, 2011
Everything worked just as it should. thanks very much.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good experience, will shop again!

by Football Fanatics Shopper, November 15, 2011
Good experience, will shop again!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Very pleased in the ease it took to...

by Football Fanatics Shopper, November 12, 2011
Very pleased in the ease it took to locate such an item... in the ordering... and in the timely receiving of the item. All good feelings here.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Everything I wanted was easy to find...

by Football Fanatics Shopper, November 10, 2011
Everything I wanted was easy to find and in stock. The order was shipped the very same day! I plan on purchasing more items for Christmas.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Found what I wanted, ordered it, and it...

by Football Fanatics Shopper, October 31, 2011
Found what I wanted, ordered it, and it arrived very quickly.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

COUNTERFIT?

by valuemyopinion, September 15, 2011
Last year during X-mas I placed an order Football Fanatics for the San Francisco 49ers Black Pleather Varsity Full Zip Jacket for my teenage son's present.  It arrived on time, and all looked well.  But when my son opened it on Xmas morning, he was happy, but mentioned that there was an "A" patch on the sleeve, when in fact it should be a "N" patch, for the conference division.  I was totally surprised, but he thought it was EXTREMELY funny, and he chose to keep it.
So, this leads me to believe they are selling counterfit products!!  I had previously ordered some Kings merchandise and some Raiders merchandise also.  I was satisfied with those purchases, but now I wonder if they too are counterfit.
I will never again place an order through Football Fanatic.  And that is unfortunate for them as I buy fan apparell and merchandise for all several family members.

BEWARE OF THIS COMPANY.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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