Fanatics

Fanatics
 
Average Rating: 4.41/5.0 store rating
Customer Service 5
On-Time Delivery 5
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I ordered a Super Bowl jersey on January 28, 2013 from fanatics.  The website promised free, 3-day business shipping.  The jersey cost $114.95 and my credit card was immediately charged when I placed the order.  When I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

My product was delivered quickly and I'm very happy with the service.

by rsynch, January 2, 2013
I received my shirt within 2 days of ordering! The shipping was fast and the quality is great! I will definitely use them again :)

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I just got off the phone, I ordered a Christmas gift 11/24/12 and I was charged immediately for it too.  I was totally ashamed when I called my brother excited to hear about his gift.  What gift?  He says.  I called Dec. 26th spoke   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I had a TERRIBLE experience with this company.  I placed my order and everything seemed to go through fine.  Two days later, I went to track my order and it showed the order as "NEW".  I called customer service and the person told   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
The site has a wide selection of sports gear, which is great, but God forbid you order the wrong thing.  My boyfriend ordered the wrong size jacket so we returned it. They suggested we return it rather than exchange for fastest turn around, so   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Excellent

by weordie, November 23, 2012
This store was fantastic. I ordered 3 LSU products from them (a jersey, a hoodie for my wife and a garden gnome for my garden) then got concerned afterwards and searched the internet for information on them. I really started to get concerned I was   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Yesterday I purchased an Atlanta Thrashers jacket from their website. It stated it would be here on October 2nd, a whole week away. I came home today and I find my package by my front door! I tried it on and it fit absolutely perfectly. They give you a   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very satiefied with the service from...

by Football Fanatics Shopper, August 28, 2012
Very satiefied with the service from Fanatics will repeat.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great Customer Service

by l3salo, August 15, 2012
I was very impressed with their customer service.  My shirt arrived with the printing crooked and off center.  When I called customer service, they shipped out another shirt with next day delivery to ensure I would receive it in time for an event.  They offered this to me without me asking or arguing.  They also applied a $10 inconvience charge to my account.  I will definately use Fanatics for my apparel needs in the future.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Poor customer service

by belliott42, June 15, 2012
There was definitely some false advertisement in relations to the delivery times/methods. I called to speak to a customer service representative and was informed that it was my mistake and that I failed to theclick express shipping option. He was not willing to assist me in any way. He basically could care less. Needless to say, I will never be using this website again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

VERY VERY POOR

by mlcaldwell73, January 12, 2012
I recently purchased a white Aaron Rodgers jersey from this company.  It claimed to be a Reebok jersey.  When I received it, the dark green was not the Green Bay green, the trim around the collar was not the green/white/gold striped that it was supposed to be.  The Reebok emblem is printed on the sleeve but the jock tag, collar tag are CLEARLY not Reebok.  So it's a fake.  I contacted customer service(less) and brought it to their attention hoping for a correct replacement or refund and they just blew me off in their response and aren't offering to replace it or remedy the situation.  I did buy a t-shirt from them that was fine but the $70+ jersey is an obvious fake and they don't care enough about their customers to fix a problem.  DO NOT buy from them.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Return policy is a ripoff

by giez, January 7, 2012
I will not shop here again.  The store is fine if you have no issues with your order--so if you feel lucky go for it.  In my case I sent an item back to exchange for a different size.  Instead of exchanging the item they gave me a refund--minus $6 for shipping it back to them.  So I basically paid for shipping twice and ultimately didn't even receive the item I originally ordered.  There are many other retailers out there that don't charge for returning items--i would recommend finding one of those.  You can never tell when ordering on-line so there is  decent chance you will need to send something back for return/exchange.  And don't for a minute think that what they charged me for shipping is their actual cost!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I ordered two Marquette T-shirts for my brother-in-law, who has NEVER asked me for anything in the over 40 years he has been part of this family.  I took this as a very special HONOR.  I went online to order his T-shirts from Fanatics and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Everything worked just as it...

by Football Fanatics Shopper, November 23, 2011
Everything worked just as it should. thanks very much.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good experience, will shop again!

by Football Fanatics Shopper, November 15, 2011
Good experience, will shop again!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Very pleased in the ease it took to...

by Football Fanatics Shopper, November 12, 2011
Very pleased in the ease it took to locate such an item... in the ordering... and in the timely receiving of the item. All good feelings here.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Everything I wanted was easy to find...

by Football Fanatics Shopper, November 10, 2011
Everything I wanted was easy to find and in stock. The order was shipped the very same day! I plan on purchasing more items for Christmas.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Found what I wanted, ordered it, and it...

by Football Fanatics Shopper, October 31, 2011
Found what I wanted, ordered it, and it arrived very quickly.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

COUNTERFIT?

by valuemyopinion, September 15, 2011
Last year during X-mas I placed an order Football Fanatics for the San Francisco 49ers Black Pleather Varsity Full Zip Jacket for my teenage son's present.  It arrived on time, and all looked well.  But when my son opened it on Xmas morning, he was happy, but mentioned that there was an "A" patch on the sleeve, when in fact it should be a "N" patch, for the conference division.  I was totally surprised, but he thought it was EXTREMELY funny, and he chose to keep it.
So, this leads me to believe they are selling counterfit products!!  I had previously ordered some Kings merchandise and some Raiders merchandise also.  I was satisfied with those purchases, but now I wonder if they too are counterfit.
I will never again place an order through Football Fanatic.  And that is unfortunate for them as I buy fan apparell and merchandise for all several family members.

BEWARE OF THIS COMPANY.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very satisfied service and the Products are great quality.

by rickmros, September 11, 2011
I just ordered a Boston Bruins Chara jersey for my son last week. (The $150.00 one)  Football Fanatics verified my order in an e-mail within a half-hour. It was shipped the next day and I received it like they promised within 3 days UPS. I was very pleased with their products and service and would not hesitate to order sports clothes again from them. Awesome!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great Suff!!!!!

by Football Fanatics Shopper, August 12, 2011
Great Suff!!!!!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Always top-notch products, service and...

by Football Fanatics Shopper, July 22, 2011
Always top-notch products, service and shipping.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The item I wanted was in stock and...

by Football Fanatics Shopper, June 25, 2011
The item I wanted was in stock and shipped quickly.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Effortless! It was so nice to find and...

by Football Fanatics Shopper, June 18, 2011
Effortless! It was so nice to find and purchase exactly what I was looking for in a matter of minutes. With a few clicks I was done and could go on with my week. Before I knew it the package had arrived. Thank you!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The only issue that I had is that I did...

by Football Fanatics Shopper, May 15, 2011
The only issue that I had is that I did not receive an email to confirm my order and nothing to track the progress of the order. As it turned out, I did receive the product when I expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent super fast service. Easy web...

by Football Fanatics Shopper, May 12, 2011
Excellent super fast service. Easy web site to navigate. Quick shipping that was free because I spent $75.00. Will definitely use again!!! Had items I could not find anywhere else on the web!!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Quick and easy

by Football Fanatics Shopper, May 10, 2011
Quick and easy

  I would shop here again
Overall Rating: 4/5.0 store rating
 

nice selection and well organized

by Football Fanatics Shopper, May 9, 2011
nice selection and well organized

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent merchant, high quality...

by Football Fanatics Shopper, April 15, 2011
Excellent merchant, high quality merchandise, quick shipping. I would definitely buy from them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Scam Customers on Returns. $5.50 return charge and lose Fan Cash dollars

by scottw57, April 1, 2011
Company’s Fan Cash System is bogus and flawed.  If you return an item you will lose the fan cash completely.  Even if you placed multiple items on the order.  They also charge you $5.50 for returning items.  So be careful with these folks.  Not an ethical bunch.  I hope my alma mater stops doing business with them.  I will be recommending that to them.  Their customer service reps are VERY rude.  Don't bother asking for a supervisor. They will just cause you more heartburn.  Also, another indicator of being unethical (“red flag”) is they operate under multiple website names. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

A very good experince with this merchant

by Football Fanatics Shopper, March 13, 2011
A very good experince with this merchant

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I had an excellent shopping experience...

by Football Fanatics Shopper, February 15, 2011
I had an excellent shopping experience on Football Fanatics website as I had been looking for a Youth jersey with no luck until I came across this site. Not only did I find the jersey, I also added a team shirt that I had given up on finding. Needless to say my Son will enjoy his Birthday even more now as I was able to find the items he had hope to receive on his Birthday. Thanks again for the excellent service and I will be sure to use this site again as well as telling other family members and friends. Sam Edwards

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Save yourself the time and trouble and buy elsewhere!

by wishfulthnker, January 27, 2011
Save yourself the time and trouble and buy elsewhere.  Customer Service was anything but.  Incredibly rude from Hello and can you believe when I asked for my money back she hung up on me.  Unreal.  Their system is broken, if item is out of stock they dont bother to notify you, instead they keep your money and wait for you to figure out it didnt actually go.  Which is deceiving because their system is set up to print a shipping label prior to picking the item which generates a shipping notice  Only if you drill into the notice to find the the comment "Label generated, nothing was picked up".

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Very nice price and shipping. Just...

by Football Fanatics Shopper, January 26, 2011
Very nice price and shipping. Just wish there were more items available (authentic shorts, on-court shirts, etc.).

  I would shop here again
Overall Rating: 5/5.0 store rating
 
At least twice a year (hubby’s birthday and Christmas) I buy from Football Fanatics. Occasionally, I place orders for other relatives’ birthdays or special events. I have never been disappointed with any of my purchasing experiences.   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great!!

by Football Fanatics Shopper, January 23, 2011
Great!!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

They lose your returns and you lose your money!

by sherry4949, December 27, 2010
Horrible with returns!  I sent in a return a month ago and still have not been credited my refund.  I have contacted the site numerous times and they just send me a generic email response stating it takes about 10 business days.  I will never order from this site again for fear if I don't like something or it doesn't fit i will not get my money back!!!  

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Excellent service, prompt shipping - I...

by Football Fanatics Shopper, December 24, 2010
Excellent service, prompt shipping - I recommend Football Fanatics! "I'll be back!"

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good

by Football Fanatics Shopper, December 15, 2010
Good

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I did enjoy the Football Fanatics...

by Football Fanatics Shopper, December 13, 2010
I did enjoy the Football Fanatics website as it was easy to navigate and offered a wide assortment of items. The stocking cap I ordered is something I would order again, but the shorts and the performance polo shirt were unacceptable for the price. The polo was a very thin and cheap material compared to other performance polos I have purchased and the shorts were of an OK quality, but not for the price.

  I would shop here again
Overall Rating: 3/5.0 store rating

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