FactoryOutletStore

FactoryOutletStore
 
Average Rating: 3.87/5.0 store rating
Customer Service 0
On-Time Delivery 0
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Horrible shopping experience

by spiderman44, February 24, 2014
Do Not Purchase from them - deceptive marketing - I purchased a laptop computer battery - the web site showed a branded battery, and when I received it - it a was a generic knock-off.  Customer service poor.  When you return items - they require a 15% restocking fee.  Buy elsewhere.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Uneventful process. Ordered the...

by Factory Outlet Store Shopper, February 22, 2014
Uneventful process. Ordered the Battery and paif by Credit Card. Nothing unusual in the transaction. Will do it again when I need something that is sold here.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Web looks good ,BUT not the way I do business..

by myers65, February 21, 2014
Orderd a  minn kota Trolling on 01/29/14. Said I would get my order in five days I called about the order the rep gave me a tracking info for my order and did not show up, so I called agan the rep ask to give him five more days I said ok. Called back again could'nt under stand the rep very well, so I cancel the order and the order came on 02/21/14. (24 days later ) never again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Found it easy to locate and order...

by Factory Outlet Store Shopper, February 17, 2014
Found it easy to locate and order products wanted.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

very good experience

by Factory Outlet Store Shopper, February 16, 2014
very good experience

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Their price for Garmin Maps & also...

by Factory Outlet Store Shopper, February 15, 2014
Their price for Garmin Maps & also Traffic Advisory was almost twice that of other online merchants but Factory Outlet refused to adjust after I received the items. They then charged a 15% restocking fee for two very small items. (A cd and a small cable.) They are clearly a rip-off. I returned both but have yet to receive a refund notice

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

They appeared to offer a 20% discount...

by Factory Outlet Store Shopper, February 9, 2014
They appeared to offer a 20% discount which would have put the cost in-line, but you had to sign up for something I was not at all interested in to get it. I thought the site was a bait a d switch.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

I ordered an item for $230. Cancelled...

by Factory Outlet Store Shopper, February 8, 2014
I ordered an item for $230. Cancelled the order via email. They sent the package anyway. Package was refused. They charged me $43.00 as a service charge. Mind you they have a "30 day guarantee", and mind you the package was "refused for delivery". I then made a phone call (I was number 1 in the queue for 15 minutes) to their customer service dept. They did agree to refund the $43.00 charge with minimal grumbling. Which they did process in a prompt manner. I would classify these guys as your typical ... "Why you don't want to do business with New York / New Jersey companies." They advertise one thing and then do whatever they want. Shipping was fast and they do have good prices on some items, but if your not ready for this kind of headache on a return, it might be worth the couple of extra bucks to buy somewhere else.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

very good shopping experience...

by Factory Outlet Store Shopper, February 8, 2014
very good shopping experience everything was perfect

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent service, quick and reliable

by Factory Outlet Store Shopper, February 2, 2014
Excellent service, quick and reliable

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was a good experience. Just as...

by Factory Outlet Store Shopper, February 1, 2014
It was a good experience. Just as expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was very easy to shop online, I...

by Factory Outlet Store Shopper, February 1, 2014
It was very easy to shop online, I would recommend it to my friends. The merchandise was shipped in a timely manner and in great condition. No complaints here.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

The charger that I ordered arrived...

by Factory Outlet Store Shopper, January 31, 2014
The charger that I ordered arrived damaged. I called Customer service, spoke with Robert. He told me he would send a new one to me, & to throw the damaged one away. I received the new one within the time limit given to me, and the product works well. I will order from this Co. again, & will also recommend it to others. Thanks, Elizabeth Poppell, & Sherry Kirkland (daughter) Carla5500@aol.com

  I would shop here again
Overall Rating: 5/5.0 store rating
 
DO NOT DO BUSINESS WITH THIS COMPANY!!!!!! I placed an order that totaled $389.00 on January 25, 2013.  On the 27th of Jan, I received a tracking number that stated a delivery date of Jan 30, 2014.  On Jan 30, 2014, I checked the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

The price was better than at a local...

by Factory Outlet Store Shopper, January 26, 2014
The price was better than at a local store. saved time. Fast delivery, and the phone is good.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good quality and speedy service.

by Factory Outlet Store Shopper, January 25, 2014
Good quality and speedy service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Transaction met expectations

by Factory Outlet Store Shopper, January 25, 2014
Transaction met expectations

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Found what I wanted online, ordered it,...

by Factory Outlet Store Shopper, January 24, 2014
Found what I wanted online, ordered it, and received it very quickly. It was as described and I am happy.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good

by Factory Outlet Store Shopper, January 21, 2014
Good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Purchased a hard to find replacement...

by Factory Outlet Store Shopper, January 18, 2014
Purchased a hard to find replacement head for a Remington razor, fit and works great

  I would shop here again
Overall Rating: 4/5.0 store rating
 

The charger is very poorly made and...

by Factory Outlet Store Shopper, January 17, 2014
The charger is very poorly made and broke after the first use. The plug-in at the GPS side fell apart. Note: The "Merchant Rating" at the top of this form should be broken into two categories: 1) The customer service referred to in questions 2 and 3 above would rate the merchant at Excellent, however, 2) The quality of the product would be rated at Poor.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Phone contact was useless because the...

by Factory Outlet Store Shopper, January 17, 2014
Phone contact was useless because the individual did not have info regarding bracket desired, even stated it was obsolete and did not exist any longer and I would have to puchase a much more expensive bracket. Very ill informed people. I would possibly buy from this store in the future but only after doing extensive research.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

It was easy, quick and convenient....

by Factory Outlet Store Shopper, January 6, 2014
It was easy, quick and convenient. Great experience overall. Great prices too.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent processing and delivery.

by Factory Outlet Store Shopper, January 6, 2014
Excellent processing and delivery.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I ORDERED THIS PRODUCT ON 12/15/2013....

by Factory Outlet Store Shopper, January 5, 2014
I ORDERED THIS PRODUCT ON 12/15/2013. ON 12/16/2013 I RECEIVED AN E-MAIL STATING THAT MY ORDER WAS EITHER DISCONTINUED OR NOT AVAILABLE AND WAS CANCELED.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Good

by Factory Outlet Store Shopper, January 5, 2014
Good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Fast and efficient. Very pleased with...

by Factory Outlet Store Shopper, January 5, 2014
Fast and efficient. Very pleased with my shopping experience and the product.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

shopping experience was very good. The...

by Factory Outlet Store Shopper, January 4, 2014
shopping experience was very good. The battery did not work in my phone so I used on line to contact the company and he sent the mail in form within 4 days which is what he said it would take to process. I printed it and will be sending it back. I am going to have someone check my phone and charger to see if they are faulty. I would use them again when I need another battery.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent service, good product

by Factory Outlet Store Shopper, January 4, 2014
Excellent service, good product

  I would shop here again
Overall Rating: 5/5.0 store rating
 

easy

by Factory Outlet Store Shopper, January 4, 2014
easy

  I would shop here again
Overall Rating: 5/5.0 store rating
 

found the item and bought what i needed

by Factory Outlet Store Shopper, January 4, 2014
found the item and bought what i needed

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Very poor! Not interested in SOLVING my situation

by headdoc2, January 2, 2014
I ordered a simple Garmin 2255 home power adapter from their Garmin page by my model number which was shown as working with my model. It arrived but was the wrong adapater and the usb won't fit my GSP. I called was put on hold twice and finally moved to number 1 and a representative came on stated he needed to do something else. I wait 12 minutes and he never came back to me. SO I chose to do a chat with Samuel. I explained my problem and all he wanted to do was debate with me that I had the wrong product. I already knew that! All I wanted was to get the correct one. I asked for a return authorization number. I sat there waiting for answers and didn't get a response and finally shut down the session. I stated that I wanted to solve the problem and get the correct one. Never got a response to my requests.
POOR CUSTOMER SERVICE. It was a nice adapter but was useless for my application. The page listing the all the models for a adapter listed my model.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

I ordered the toothbrush on line and...

by Factory Outlet Store Shopper, December 28, 2013
I ordered the toothbrush on line and when my son opened the box the day after Christmas (he worked Christmas, everything was there except a toothbrush!! since we found this out on Saturday I haven't contacted the merchant YET.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

The process went like clock-work. I can...

by Factory Outlet Store Shopper, December 22, 2013
The process went like clock-work. I can strongly recommend them.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

price was good

by Factory Outlet Store Shopper, December 22, 2013
price was good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very Easy to shop and buy.

by Factory Outlet Store Shopper, December 22, 2013
Very Easy to shop and buy.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

easy -quick- and just what I wanted.

by Factory Outlet Store Shopper, December 20, 2013
easy -quick- and just what I wanted.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I originally found this great product...

by Factory Outlet Store Shopper, December 16, 2013
I originally found this great product on Hamlecher Schelmer, for $500, got it from you for $239! I am happy with price and great product! No hassle! -Glen

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Pleasent and reliable

by Factory Outlet Store Shopper, December 15, 2013
Pleasent and reliable

  I would shop here again
Overall Rating: 5/5.0 store rating
 

OK

by Factory Outlet Store Shopper, December 15, 2013
OK

  I would shop here again
Overall Rating: 5/5.0 store rating

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