drugstore.com

drugstore.com
 
Average Rating: 4.08/5.0 store rating
Customer Service 4
On-Time Delivery 4
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I love living in a time where it's no longer a disaster if my local drugstores stop carrying my favorite products.  As long as the items aren't actually discontinued by the manufacturer, I can always buy them online.  You see, there are a few   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
 
Drugstore.com offers a wide selection of pharmacy, health, beauty, household and pet products through the website under this name, and a companion site, Beauty.com.   Having shopped there 10 times over the last year, I feel ready to review the   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Purely clean shopping experiences...!!

by drugstore.com Shopper, February 7, 2013
Purely clean shopping experiences...!!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great!

by drugstore.com Shopper, December 6, 2012
Great!

  I would shop here again
Overall Rating: 5/5.0 store rating
 
Over the past years, I had somewhat mixed experiences with drugstore.com.As the name suggests, it is the on-line version of a drugstore, a bit like walking into a well-stocked Walgreens or comparable brick-and-mortar drugstore.   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I had never made a purchase on drugstore.com before, but a contact lens purchase from their sister site VisionDirect.com netted me around $9 in something they called "drugstore.com dollars," which I could spend on any of the company's sites.   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

NO customer service!

by bethelou, September 1, 2012
The absolute worst customer service, ever! After not receiving the product that I ordered--- drugstore.com refuses to refund my money for the package they sent to my previous address! I contacted every office listed on their website and not even one of those offices got back to me! I had to file a complaint with my credit card company and now they are investigating the incident! Do yourself a favor--shop anywhere else but drugstore.com!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Fastest delivery EVER!!

by kakennedy, July 17, 2012
Placed an order on Sunday, and it was on my doorstep the NEXT DAY (Monday) before 6pm... I don't even know how that's possible!  I did not use expedited shipping, just regular shipping, which was free, by the way.  And Drugstore.com is one of the few places that carries the vitamins I need... will definitely be using them again!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I’ve been shopping at drugstore.com for over 10 years.  Their initial promotions of free shipping and a coupon for first time customers is what initially attracted me to the site.  I find that their prices are often a bit higher than some   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Comparable prices and great customer service.

by aquila19, February 26, 2012
I've shopped at Drugstore.com many times in the past and have found that they have a great selection of items, not to mention very comparable prices.

I recently gave birth to a beautiful baby boy and Drugstore.com has provided many things for my son and with the use of Shoprunner.com's 2 day shipping service, I've received my items quickly.

The other day, I received a package of baby bottle liners that was missing it's protective wrapping.  I called CS immediately and they credited me for the oversight.  Although this should never have happened (I ordered two boxes and one was wrapped and one was not; you'd think the packer would've noticed something was amiss??), their response and completely apologetic attitude was very much appreciated.

I definitely recommend Drugstore.com! 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

dishonest, misleading, poor customer service

by earlanddeb, September 15, 2011
Avoid this store!  Throughout my first shopping trip at Drugstore.com, 20% discount was promised for first time shopper.  Each price showed marked down by 20%.  Totals showed as marked down by 20%.  Charges shown as $99.36 suddenly became $124.24 after checkout.  Contacted store and store never bothered to respond.  Understand that problems can occur or systems can have "bugs".  Ignoring a customer concern is a much larger concern.  I wll never shop or browse there again, and I hope you don't get mislead like I was.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Promotional bait and switch; will not shop with them again.

by sggbrown, August 11, 2011
I received a promotional bonus for drugstore.com as part of MyPoints - $25 restaurant gift card with drugstore.com order.  I placed a qualifying order - never received my gift card.  Wrote MyPoints - they said it was drugstore.com's promotion to contact them.  Contacted them, they agree my order was qualifying and I should have received the gift card - they didn't know why I didn't (I monitor my spam inbox).  After several emails back and forth, drugstore.com just dropped the whole thing and I never got my Gift Card.  I sent them a letter declaring I would not do business with them anymore.  I returned some merchandise (with receipt) and they gave me a store CREDIT! Which of course, I will never use as I don't intend to shop with them anymore and I wrote them asking for the refund to be applied against my credit card instead.  They ignored my request.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Very good quality but does take some time to arrive.

by kiki89, August 8, 2011
After reading the reviews on ordering from this website i was a little hisitant to try it, but i ended up buying a straighting iron for almost $200 and it is great! yes, it did take a little while for it to arrive, but it was the absolute cheapest anywhere and it arrived in perfect condition. I have yet to actually call and try and get some customer service so i can't comment on that part.

Overall, i do recommend drugstore.com

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great customer service and replacement policy!

by tinaaz, August 5, 2011
I ordered an eyeshadow that arrived smashed up. When I contacted customer service, I received a very polite and apologetic response, along with an assurance that the damaged item would be replaced. Two days later I received a brand new eyeshadow. I am very pleased with drugstore.com and their service. I recommend their site to anyone looking for drugstore necessities.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

S.L.O.W.

by cobefl, July 2, 2011
Drugstore.com takes several days to process orders & they send their shipments using USPS Mail Innovations which is like sending it via turtle.  I placed my order two weeks ago & it is still "in transit."  I won't order from them again. The savings I received aren't worth waiting & waiting for my products.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

I have not received my order;...

by drugstore.com Shopper, April 22, 2011
I have not received my order; therefore, it is hard to answer your questions. I deleted my email in error and need to attempt to track the order.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

A HORRIBLE COMPANY

by opinion4444, April 18, 2011
Drugstore. com sucks and I don't say that lightly. I am not oneto focus on a negative customer experience because none of us are perfect and we all make mistakes.  However, this company is awful.  Everything that could go wrong with my orders did go wrong and their customer service was the worst. In trying to get an order corrected I dealt with one of the rudest and most passive aggressive people I have ever incountered. There prices are high, their deals are misleading, their service is horrible and so there is really no reason I would ever use them again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
I started out the day with an issue, and ended up a very happy customer.I LOVE (actually, those of us who are "against dirty" lust, LOL) method cleaning products. So, I ordered 4 All-Purpose Cleaner, 2 Hand Soap plus refill kits, 2 Squeeky Green   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I placed multiple orders through drugstore.com and was initially happy with the free shipping and waited for discount codes to be available before purchasing items since the prices without the codes were higher than at local stores.  Everything I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

haven't recieved order yet

by drugstore.com Shopper, March 21, 2011
haven't recieved order yet

  I would shop here again
Overall Rating: 4/5.0 store rating
 
I ordered a few items but later decided to return one.  Their return policy states they accept returns but take 30 days to process them.I waited over 45 days and they still did not provide a credit or update.  I had to email them   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

EVERYTHING WAS OK

by drugstore.com Shopper, March 2, 2011
EVERYTHING WAS OK

  I would shop here again
Overall Rating: 5/5.0 store rating
 
My experience with Drugstore.com was less than ideal, and even less than what I have experienced on other websites. I purchased a deficient product, posted an email to them, and they never even bothered to reply.  The product ceased to work   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Bad customer service

by rene000, February 26, 2011
I ordered 4 bottles with afterschave products from Clubman Pinaud) and received them by mail.but there was one broken bottle (bottom) and so it was empty.I send them a mail including 2 picture´s so they can see the bottle was still sealed   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Horrible place

by sunshinelove57, February 24, 2011
I too had a problem with drugstore.com 2/24/11.  They pills that I received were not the same as what my doctor ordered.  I had side effects with the pills I ordered from drugstore.com.  Supposedly, the same manufacturer makes it but I never received side effects when I order the pills from my neighborhood drugstore.  Their definitely is something fishy going on at drugstore.com Pharmacy.  DO NOT ORDER FROM THERE! They have terrible customer service and did nothing to rectify the situation but run their mouths!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

very happy

by drugstore.com Shopper, February 13, 2011
very happy

  I would shop here again
Overall Rating: 5/5.0 store rating
 

frustrating

by psoleary, January 27, 2011
I've shopped here before a few times and had no problems. The last time however I was disappointed. I made an order for a toe brace and realized I had not specified which foot. From shopping around other sites for this particular brace I knew, in hindsight, I should have been asked which foot it was for. I do take the responsibility that I made the mistake there. When I called to ask them about it they said that it didnt matter which foot but that isnt true. It wasnt 10 minutes after I made the order I tried to cancel it but they refused saying the order had already been processed. Sometimes the lowest price(usually for only a few dollars less at that)is not always the best deal.  
Patrick O'Leary, Bend Oregon

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Terrible experience with Drugstore!

by amadeusm, January 23, 2011
Drugstore is the terrible on line store. 
I placed an order a week ago by applying my in-store dollars. Then I got email confirmation. Yesterday when I checked my order on line, I suddenly found my order was cancelled WITHOUT any notice. The bad thing is in-store dollars would expire very soon. If I did not check it and know my order was cancelled, I would lose my dollars without any notice. 
I sent email to custom support to ask for where my order was. People there ignored my question, just told me the in-store dollars did not apply to my previous order. They pretended they did not know they cancelled my order. Is that ridiculous? Is that the normal way to deal with customers? That is it! It is really terrible experience to shop in this store. 
I will NEVER trust this company and will NEVER EVER shop anything there!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Very pleased with the service, products...

by drugstore.com Shopper, January 20, 2011
Very pleased with the service, products received and the price paid. Will buy from again!!!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was easy to find the merchandise I...

by drugstore.com Shopper, January 14, 2011
It was easy to find the merchandise I was looking for.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Ordered toys for Christmas. Order was...

by drugstore.com Shopper, December 27, 2010
Ordered toys for Christmas. Order was received in a timely manner.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Terrible Experience

by chris8688, December 10, 2010
Save yourself the trouble and DO NOT use drugstore.com.  They recentlly switched pharmacy's and I have been waiting 8 weeks to get my prescriptions filled.  These are prescriptions I am supposed to be taking daily.  Not a single E-Mail returned.  Finally after waiting an hour I was able to speak to someone on the phone.  They said it was shipped to Miami FL for local pick up.... I live in Kansas.  And for some reasons the refills disappeared.  But there was no one there who could give me the reasons why any of this happened or how to fix it.  I was told they would try to find someone to help me and give me a call back.  4 days later I am making an appt with my dr and try to explain that I need him to write new prescriptions because drugstore.com lost the originals.  

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Good service throughout

by drugstore.com Shopper, November 20, 2010
Good service throughout

  I would shop here again
Overall Rating: 4/5.0 store rating
 

inefficient, unhelpful, non-responsive, unprofessional

by scrappy113, November 8, 2010
I placed my initial order on July 26, transferring prescriptions from my local pharmacy.  I got prompt confirmation that the order was received and that the expected delivery date was August 6.  On August 18 I had still not received my order and called, only to learn that they had some issues with my insurance company and could not tell me when the order would be shipped.  No one had notified me of this, and the representative told me they had not even realized there was a problem until I called. Their recommendation was for me to call my local pharmacy to have the prescription transferred back, and then re-transfer it back to drugstore.com.  

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

good service,will repeat

by drugstore.com Shopper, November 7, 2010
good service,will repeat

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Great website, easy ordering and...

by drugstore.com Shopper, October 30, 2010
Great website, easy ordering and excellent service. Highly recommend.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I have been ordering things from drugstore.com for at least 8 years now if not longer. I think drugstore.com is great, shipping can take a week or so depending, but prices are pretty good, you can have free shipping if you order $50 which is not too   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

intractable kafkaesque customer service and delays longer than a month

by pixelpixi, October 25, 2010
I had used drugstore.com for several years, and during that time it was mostly okay. I had a couple weird things happen and problems with a few orders but it wasn't too bad.
Recently, though, they started using another company to fill prescription orders. My last order took over a month and many hours of phone calls to try and resolve, still without success.
They lost my prescription, which I had mailed in, and customer service representatives from BioScript (the prescription company) would say that drugstore.com had to fix it, and drugstore.com people would say that BioScript had to fix it. It's like some sort of bizzare kafkaesque bureaucracy.
I finally gave up, cancelled my order, and asked my doctor to call my prescription in to a local CVS. I will never do business with drugstore.com again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Great!

by drugstore.com Shopper, October 12, 2010
Great!

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I use Drugstore.com for items other than prescription medicine, so I can't address that use.  I've generally had very good luck with the company overall.  However, I would warn those new to the site to be mindful of the top right page when   Read full review...

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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