Dell

Dell
 
Average Rating: 3.66/5.0 store rating
Customer Service 2
On-Time Delivery 3
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first of let me say that I contacted the lead in this category to find out if there was a category for dell.com rather than dell business. He suggested I write my review in the closest category so that is what I am doing. This review is on   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
 
I'll start by saying normally I give the benefit of the doubt, and very rarely complain about service. This has become one of the only exceptions to the rule, as my experience trying to purchase an Alienware laptop has been downright disgraceful. Dell   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Completely third class service by Dell and its courier company Purolator. First of all we placed order online from Dell website and we got email saying your order is acknowledged and then confirmed so you will receive it within 15-18 days which is 15th   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Horrible experience with Dell that jeopardized my small business.  When the motherboard on my old Dell computer got fryed, I first called Dell tech support for help and ended up buying a new Dell computer online, with the intent of swapping hard   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

DONT EVER BUY FROM DELL

by bhsapcs, November 28, 2011
Greedy, clumsy, seller only wants your money. NO SERVICE. NO CARE. ONLY TRICKERY. Live-chat CUTS YOU OFF, and make you WAIT. Phone calls put you on a RELAY BOUNCING GAME, you will never exit the LOOP OF BEING TRANSFERRED. Bough 2 eGift cards and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

I think and from my opinion their service was ok and I might buy again.

by chicharo19875, October 21, 2011
I was looking for some software and I found this website that is very good, I like the products but I think this website could do better. Delivery was ok

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
Our company has been purchasing from Dell's online store for over five years.  While not every transaction has been perfect, we have done well as Dell customers.  We purchase both computers and consumables from them.Briefly About   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Very poor customer service warranty work!

by lamar5000, January 20, 2011
Be wary of Dell customer support agreements and extended warranties.  Check all details, ask about limitations around holidays and specifically what recourse you have if they confirm a service call and do not show up.  It happened to me, I took a day off work after the tech confirmed he would be at my house – did not show up with the part and then called to reschedule another day.  No compensation for my lost time was offered by Dell.  Just check with their service and sales people before you spend money with Dell.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Dell has the worst service ever

by dellworst, December 12, 2010
Ordered a TV from Dell. Arrived 10 days late.
TV arrived broken, will not turn on. Called customer service,
Transferred 4 times, 40 minutes later the call was dropped.
Called backed, transferred 2 times,
 Over 20 minutes later, spoke to a person,
Told that the system was down and that they could no look up answers to my questions, and to call back later.
 Called the order desk and got right through.
Told the person that I am returning the item.
Transferred to cancellations
On hold for 40 minutes. Person answer, took down information.

Call dropped Total time on tranfer calls, drop calls:
Over three hours. Gave up

Called AMX to file claim on buyer protection plan.
Done.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Great source for computers online

by petchic42, December 11, 2010
My company has purchased several computers from Dell's on line store and have been very satisfied with the products and service we have received. The computers are very customizable which is terrific for us and the prices are extremely competitive. The quality of the component is good and the deliver speed has also been good on all of our orders. I recommend Dell.com to everyone making a computer purchase on line.

Once suggestion is to give yourself some time to place the order because with the flexibility and customization comes some complexity so you have to pay attention and take your time when placing your order.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Dell is always very prompt and...

by Dell Shopper, June 12, 2010
Dell is always very prompt and supportive

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Upgrade came in time stated and was...

by Dell Shopper, February 16, 2010
Upgrade came in time stated and was easy to install with there directions no problams.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very satisfied with the customer...

by Dell Shopper, February 15, 2010
Very satisfied with the customer service from Dell and with the items I purchased.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I ordered my laptop on Cyber Monday,...

by Dell Shopper, February 14, 2010
I ordered my laptop on Cyber Monday, 11/30/09. The estimated delivery date at the time was 1/7/10. I logged into my Dell account on 1/5 to check the status of the order, and it had been delayed a week. The next week, I logged in again to check it, as I hadn't received a shipping notice yet. Delayed again! The third week of January, the same thing! I called customer service and was told my order was still in production, but it was on track to be delivered the following week - the last week of January. That week, I checked my order a fourth time, and another delay!! I was really irate, so I called customer service and fired off several emails to various departments, demanding some kind of explanation for why so many delays. I was mollified by a reply from a Dell forums rep, who was very polite and explained that Dell was having issues acquiring enough BluRay players to fulfill their orders. He promised I would receive my order the following week, and that it would be sent out via overnight delivery. I finally did receive my laptop the first week of February, but the promised overnight delivery was NOT used. Nor did I ever receive a real apology for the delays. Thopugh the loooong wait was really hellacious, and customer care was anything but that, I'm happy with my purchase overall because of the great sale I got, and the quality of the laptop. It is blazing fast and has incredible graphics.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Dell is an easy company to deal with...

by Dell Shopper, February 13, 2010
Dell is an easy company to deal with when placing orders.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I was very pleased with the product and...

by Dell Shopper, February 12, 2010
I was very pleased with the product and the service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Dell shipped the HDTV via Pilot--a...

by Dell Shopper, February 9, 2010
Dell shipped the HDTV via Pilot--a company I've never heard of. The ETA was on the 5th, it is now the 9th. The tracking number on the Pilot website reads: Status - EXCEPTION: Bad Address even though I've had no issues before with Dell with previous orders--which were shipped via FedEx. I've emailed Dell regarding this and I got an automated response; I replied to the automated response and now I am waiting for a response from a human representative.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Good website. Easy to navigate and...

by Dell Shopper, February 9, 2010
Good website. Easy to navigate and they did just what they stated they would do. Now I know why I stuck with my old Dell computer!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

it was so easy, it was not complicated,...

by Dell Shopper, February 9, 2010
it was so easy, it was not complicated, so i would advise everyone to shop here if they are looking for this type of products.............

  I would shop here again
Overall Rating: 5/5.0 store rating
 

No hassel purchase and delivery was...

by Dell Shopper, February 8, 2010
No hassel purchase and delivery was when it was expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

my order arrived the day after I...

by Dell Shopper, February 8, 2010
my order arrived the day after I ordered it! unbelievable! whole family is delighted with new zino computer - super fast and VERY affordable!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was so horrible that I will never...

by Dell Shopper, February 7, 2010
It was so horrible that I will never buy from Dell again. I would pay double to buy from any other company. Dell's customer service is worse than unacceptable. I had a problem with my hard drive, and the online "help" linked me to an article that explained what a hard drive IS. I know that; I wanted my vendor to fix help me the problem. Dell has always had horrible phone assistance, but now it's impossible to get anyone on the phone at all.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

good

by Dell Shopper, February 7, 2010
good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

After initially finding the site to...

by Dell Shopper, February 7, 2010
After initially finding the site to order, surprised how fast our order came. Will continue to buy our ink supplies on line. Service excellent. Thank you.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

excellent.....I don't use any...

by Dell Shopper, February 7, 2010
excellent.....I don't use any other company...have always met my expectations

  I would shop here again
Overall Rating: 5/5.0 store rating
 

cartridges cheaper than Staples

by Dell Shopper, February 7, 2010
cartridges cheaper than Staples

  I would shop here again
Overall Rating: 5/5.0 store rating
 

On line order process failed to confirm...

by Dell Shopper, February 7, 2010
On line order process failed to confirm order and notify that there was a problem.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Shopping on line with Dell was so easy

by Dell Shopper, February 6, 2010
Shopping on line with Dell was so easy

  I would shop here again
Overall Rating: 5/5.0 store rating
 

great experience

by Dell Shopper, February 6, 2010
great experience

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The on line confirmation only mentioned...

by Dell Shopper, February 6, 2010
The on line confirmation only mentioned that the color cartridge was being sent; however, I did receive both color and black & white ccartridges in same box.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

I had a great experience

by Dell Shopper, February 4, 2010
I had a great experience

  I would shop here again
Overall Rating: 5/5.0 store rating
 

PLEASE NOTE: My rating of customer...

by Dell Shopper, February 4, 2010
PLEASE NOTE: My rating of customer service as unacceptable applies only the first person I talked to. The second person I talked to was very helpful and very competent. When I went to sign out, the total was much more than the price of the product I ordered. No other items were on the order. I couldn't change the amount. I would buy ink from Dell again because there is no other source. I plan to buy a competitor's printer with a lower cost of ink. (and hopefully fewer problems using customer service)

  I would shop here again
Overall Rating: 3/5.0 store rating
 

The hardware & software were fine. The...

by Dell Shopper, February 4, 2010
The hardware & software were fine. The website was filled with muiltiple, conflicting & confusing offers on the same or nearly identical products. The computer came loaded with junk programs (Bling, MSN, Macafee)that actually DESTROYED most of my hard work setting up the machine to my liking and url Favorites. It still requires endless clicks to make them go away and leave me alone. I will not soon forget this, Dell.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

super. i would not hesitate to shop...

by Dell Shopper, February 3, 2010
super. i would not hesitate to shop there again. p.s. ques no 6 is a yes or no answer but you only provide answers??

  I would shop here again
Overall Rating: 5/5.0 store rating
 

VERY PLEASED WITH THE SERVICE I...

by Dell Shopper, February 3, 2010
VERY PLEASED WITH THE SERVICE I RECEIVED. GOOD COMMUNICATION SKILLS FROM THE REP I SPOKE WITH. DELL HAS ALWAYS BEEN EXCELLENT WITH ANY ISSUE(S) THAT I HAVE HAD. ALWAYS HAVE TRUSTED THEIR BRANDED PRODUCTS AND I AM TRULY A BELIEVER IN THIS COMPANY. R POLLY 2/3/10

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very Easy

by Dell Shopper, February 2, 2010
Very Easy

  I would shop here again
Overall Rating: 4/5.0 store rating
 

website easy to use, and find what I...

by Dell Shopper, February 2, 2010
website easy to use, and find what I needed. However, they said the package would have to be signed for, but it was left by the front door, without even ringing bell or knocking. I was disappointed by their delivery service-Fed Ex Ground, not doing what was expected. Dell is always perfect in all ways according to my experiences.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very difficult to place an order...

by Dell Shopper, February 2, 2010
Very difficult to place an order online. Found navigating through the website difficult and cumbersome. Found the website and order process very UN-user friendly. Placed the order online and the incorrect shipping address was supplied and the product was returned to vendor without any notice being sent to me. I found out on my own and reorderd on my own.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

I have purchased a DELL desk-top...

by Dell Shopper, February 2, 2010
I have purchased a DELL desk-top computor in the past with Windows VISTA and it is excellent! I use it every day. I also have an older DELL with Windows 2000 and Linux Mint on it. Slow but still up and running. As an 84 year old 'it works for me!' Arlene Abel

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very difficult to place an order...

by Dell Shopper, February 2, 2010
Very difficult to place an order online. Found navigating through the website difficult and cumbersome. Found the website and order process very UN-user friendly.

  I would shop here again
Overall Rating: 3/5.0 store rating

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