Courtneys

Courtneys
 
Average Rating: 4.64/5.0 store rating
Customer Service 3
On-Time Delivery 5
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This was a horrible experience and Courtney's Candles does not deserve your business

by dangitzzzz, July 13, 2012
Wow--this was a very bad experience. When our gift (clock) arrived we learned it was not the correct one. We needed to return it and the customer service at COURTNEY'S CANDLES was extremely rude.  

After speaking with the same man twice (customer service) on two different occassions we decided to NEVER use Courtney's Candles again!  They don't deserve anyones business.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

What a wonderful shopping experience!

by thelynns, December 16, 2011
I was absolutely estatic when I received my online order only 3 days after placing it!  Every item was well packed,  entire order was correct & in stock,  the Illumination Fragrance Warmer is beautiful and excellent quality.  The scented wax melts are  simply intoxicating.  So very impressed with the excellent service I received,  the quality of the products,  the pricing is very reasonable, and most of all purchasing products made in the USA.  Definitely will recommend Courtney"s Candles to all and will be a life long customer.   

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I was looking for a peony-scented candle jar to give my siblings in memory of our mother who had passed away. It was her favorite flower. We all have peony gardens so we certainly know what they smell like. I called Courtney's Candles and asked if these   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
 It has been nothing but wonderful for the past 11-12 years. I started with candles and went to oils.  People need to understand that they rate there oil by A an B.  Bs smoke more due to the oil.  She says this all over her oil   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Rude ignorant call to me from Courtney's.

by photobobbie, February 19, 2008
I ordered reed diffuser fluid from Courtney's, and they shipped me the wrong product. I sent them an email saying I had inadvertently opened the product when it arrived. (They sent diffuser oil, instead of reed diffuser oil.) They called me up. The caller was extremely rude and abusive. I ended up telling them I would never purchase from them again, and hanging up on them. I have never in my life been treated so rudely by a merchant.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Horrible customer service

by markh888, February 11, 2008
I ordered a lamp from the website, but had to call the 866 customer service number to change something for shipping. A lady (? Wilma) answered and stated that it was 7 AM and that this number rang into her home and they were not open. I would expect any business to have an answering machine or voicemail to take such messages and then I would not have had to bother this rude lady in the morning and could have conducted my business without her help. I then called to cancel my order and a man answered who was also short on the phone and actually hung up when I stated that I would like to rate their site. I agree with the others comments about rude customer service. I will go elsewhere and order from someone who knows how to run their business (and is smart enough to have voicemail) and does better customer service.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Crappy product, crappy customer service; I am NOT happy.

by Elfwyn, August 12, 2007
The lampe fuel filled a large bedroom with white smoke within half an hour. I requested a prepaid return label so that I could return the defective product and not only was that refused, but "Wilma" was curt and downright rude; the other one was condescending. I am filing a PayPal claim and informing Yahoo of the problem. This is NOT a quality product, and not only will I not ever shop there again, I will recommend to family and friends that they not shop there ... and to anyone reading this, too.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

The products were substandard. They...

by Courtneys Shopper, April 18, 2007
The products were substandard. They created excessive smoke and DID NOT PERFORM AS EXPECTED. The scents failed to ignite properly and did not continue to provide scent. In other words, the scents provided do not continue to keep the wick burning and require constant restarting. I would never purchase from this provider again. The provider should be required to stop advertising to adequency of these products. The comments from "other purchases" should be questioned.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Personal customer service is superb....

by Courtneys Shopper, April 5, 2007
Personal customer service is superb. An excellent company to do business with.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I wish all web-retailers conducted...

by Courtneys Shopper, April 1, 2007
I wish all web-retailers conducted business like Courtney's.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Had 1 very minor mixup and it was fixed...

by Courtneys Shopper, April 1, 2007
Had 1 very minor mixup and it was fixed right away with no hassle at all and got everything extremely fast. Excellent product and customer service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Received product very quickly. Easy...

by Courtneys Shopper, March 29, 2007
Received product very quickly. Easy and professional looking web site.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I feel like this company and employees...

by Courtneys Shopper, March 29, 2007
I feel like this company and employees are almost personal friends/family due to the care and professionalism they have provided me with -- and this is probably my 6th or 7th major transaction. Keep up the great work! Edie Hutchison

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good prices, lots of products, shipped...

by Courtneys Shopper, March 27, 2007
good prices, lots of products, shipped out promptly

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Easy to order on-line. Merchandise...

by Courtneys Shopper, March 27, 2007
Easy to order on-line. Merchandise shipped quickly. Very satisfied.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent and love the web page.....

by Courtneys Shopper, March 23, 2007
Excellent and love the web page.....

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Everything as expected.

by Courtneys Shopper, March 23, 2007
Everything as expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Easy to find products. Great selection

by Courtneys Shopper, March 21, 2007
Easy to find products. Great selection

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The shopping was great.

by Courtneys Shopper, March 21, 2007
The shopping was great.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

This was a wonderful on-line shopping...

by Courtneys Shopper, March 20, 2007
This was a wonderful on-line shopping experience. They had so many choices, and the products were shipped immediately, and I received them as they predicted.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was efficient and very satisfactory....

by Courtneys Shopper, March 18, 2007
It was efficient and very satisfactory. No problems.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great Service

by Courtneys Shopper, March 17, 2007
Great Service

  I would shop here again
Overall Rating: 5/5.0 store rating
 

the service is GREAT, as are the...

by Courtneys Shopper, March 14, 2007
the service is GREAT, as are the products. already had a second order. will definately shop Courtney's again, probably regularly!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent selection and fast delivery.

by Courtneys Shopper, March 14, 2007
Excellent selection and fast delivery.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Dealing with this merchant is always a...

by Courtneys Shopper, March 12, 2007
Dealing with this merchant is always a pleasure. The orders always arrive on time, or even early, and are very well packed. LOVE their products!!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent Transaction

by Courtneys Shopper, March 9, 2007
Excellent Transaction

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Wonderful products with large variety....

by Courtneys Shopper, March 9, 2007
Wonderful products with large variety. Very helpful customer service and prompt delivery. I intend to order from Courtneys regularly. Thank you

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very pleased with Courtney's things and...

by Courtneys Shopper, March 8, 2007
Very pleased with Courtney's things and service. Thank you...

  I would shop here again
Overall Rating: 5/5.0 store rating
 

This is my third purchase from...

by Courtneys Shopper, March 7, 2007
This is my third purchase from Courtneys and I have been very satisfied

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Very pleased.

by Courtneys Shopper, March 5, 2007
Very pleased.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Enjoyable

by Courtneys Shopper, March 1, 2007
Enjoyable

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Found it was more econominal to make...

by Courtneys Shopper, February 27, 2007
Found it was more econominal to make the purchases I needed than to drive to the nearest store to obtain the items. The delivery has been rapid & items have arrived in good condition. I will continue to purchase the items I need from Courtneys....

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent products, prompt delivery,...

by Courtneys Shopper, February 27, 2007
Excellent products, prompt delivery, outstanding pricing for high quality items.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

courtneys will always have my business....

by Courtneys Shopper, February 24, 2007
courtneys will always have my business. they are reliable and honest. there are no hidden shopping fees and it is real easy to order from them.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent service, fast and dependable....

by Courtneys Shopper, February 22, 2007
Excellent service, fast and dependable.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

no promblems all went well

by Courtneys Shopper, February 19, 2007
no promblems all went well

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent people to do business with.

by Courtneys Shopper, February 18, 2007
Excellent people to do business with.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

it was very good recieved the order...

by Courtneys Shopper, February 15, 2007
it was very good recieved the order very fast and in good condition

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Courtneys has alot of product to choose...

by Courtneys Shopper, February 15, 2007
Courtneys has alot of product to choose from and great prices. They e-mailed me when they shipped the items out with a tracking number. I would buy from again, everything came perfect and quick service. I would rate Courtneys a A . Thanks Again!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great store

by Courtneys Shopper, February 14, 2007
Great store

  I would shop here again
Overall Rating: 5/5.0 store rating

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