Boscovs.com

Boscovs.com
Average Rating: 2.59/5.0 store rating
Customer Service 0
On-Time Delivery 0
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Used camera sold as new, dishonest merchant

by quidycat, December 12, 2011
I bought a SONY a77 camera from Boscov's online.  When the camera arrived, it was a used open box camera, with finger prints on the LCD screen.  I contacted them and they offered return but they had no new camera for replacement.  It was a back order item and i understand it's hard to find, but to advertise something as brand new but sent a used item is dishonest. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
I was happy with the purchase overall.  The main problem was customer service.  There is poor communication within the different departments.  I ordered numerous pieces of furniture online and was given a 10% online discount.  The   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Very Smooth Process for Me!

by dlv825, April 7, 2009
I ordered a purse from Boscov's a few days ago.  It just arrived in a timely manner.  It was exactly what I ordered. The process was fast and they kept me advised of the UPS tracking information.

I definitely would shop here again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
THE ABSOLUTE WORST!!!!! Never again!!! Lied about shipping charges. I agreed to pay the oversize charge for my items ($19.00), but then they charged me over $75.00 for shipping claiming it was the "actual" ups shipping + they added the $19.00 so I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

ORDERER, BEWARE!!!!

by glendagirl26, December 14, 2008
Buyer, rather ORDERER BEWARE! The items you are paying for are NOT likely actually available. Their order fulfillment process is very archaic, and really put me in a bind this Christmas, because they take 7-10 days after they get your money to see IF   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Website not up-to-date on inventory -- wrong item shipped

by joyburnett, December 9, 2008
After I could not find the item I wanted anywhere, I did a search at Shopping.com and found what I wanted at Boscov's. I was a little wary of ordering from somewhere that I'd never heard of, and my suspicians were realized when the wrong item was shipped to me.

When I called about the mistake, the customer service representative said that they had shipped the wrong item because they were out of the item I wanted. She said they were not supposed to do this -- that they were supposed to just cancel the order instead.

Either way, it's bad business to promise something you can't deliver. They need to keep their website more up-to-date so that they aren't listing things that they don't have.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
I placed an order for 2 items and received confirmation the following day.  2 days later I received notice that only ONE of my items had shipped because they could not locate the other item in their inventory.  I immediately went to the website   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Please DO NOT waste your time!

by gagirl2009, August 29, 2008

Um Nightmare! I wasted about two hours on this "merchant". I am really wondering if they are some type of scam. I did'nt read the reviews before I bought...it seems they have fulfillment shipping from stores. That means you may or may not get what you ordered. Unless the person at the store updates the quanities as they are selling them...CRAZY. The 9.95 may seem ok for all your items, but when you only get one item out of many it's insane to think a customer would be happy with that. I also had a very rude customer service agent that thought I should be talked down to because I was unhappy....Robin- get a new job~ customer service is not working out for you!!!



x I would not shop here again
Overall Rating: 0/5.0 store rating
 
I made my internet purchase of a Silhouette garment bag at the end of October - sent the wrong item. I notified Boscov's via email that the wrong bag was sent on 11/8 and received an automated reply that someone would contact me - no one did. The   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Will definitely buy from Boscovs again!

by mamarenuss, March 19, 2008
Great experience! I was looking for two pieces of Samsonite luggage to match pieces I already owned (X-ion Spinner Wheeled Luggage) which has been discontinued. I came very close to purchasing the set from Altman Luggage online who offered the pieces for $139 and $129 each ($268 total). Luckily, I stumbled upon Boscov's, who had the same two pieces, for $119.99 and $77.99 each ($197.98 total). I saved $70!!!!! Plus, I ordered the pieces on March 13th and they arrived by UPS on March 18th and the shipping was free. The only minor problem was that one of the pieces was missing the lock, but they are sending that to me and I expect to receive it right away. Customer service dept. was extremely helpful and friendly. I could not have been more pleased with my experience. I have to say that after reading the other bad reviews I was worried, but my experience has been great.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Flawless

by ice77angel, February 9, 2008
I am very pleased with the clothing, cosmetics and bedding items I purchased in the past. They seem to go above and beyond for their customers. I always received all of the items I ordered and within a timely manner. I am always impressed with the careful, professional packing as well. I remain a loyal customer.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

BOSCOV’S NEW NO REFUND POLICY – YOU NOW GET AN EXCHANGE FOR STORE MERCHANDISE ONLY.

by netvantage, December 28, 2007
ONE WAY MONEY – BUYER BEWARE

I received a Christmas present that actually had a gift receipt in the box. I took it back to Boscov’s 12/28/07 and wanted a refund, but was told that they no longer give a refund and it was their policy to ONLY give a store credit. I complained to the service department and then finally to the store manager and was told that the return policy was to give ONLY a store credit and NOT a real refund. I found this totally unacceptable and frankly a new type of SCAM. Therefore, if you purchase a gift for anyone and even have Boscov’s put a gift receipt in the box; please understand that the person that you give the gift to will NOT RECEIVE A REFUND – ONLY AN EXCHANGE FOR ANOTHER STORE ITEM EVEN IF THEY DON’T WANT ANYTHING THAT THE STORE SELLS. We need laws to protect the consumer from such new store policies that basically have a NO REFUND POLICY AND ONLY AN EXCHANGE POLICY.


x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Not reliable, cancels order item by item.

by omina, December 20, 2007
Inventory not up to date. I ordered two items, the first was cancelled the next day and the second item was cancelled the day after that. It would be frustrating at any time, but during the Christmas Season it is doubly so.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Shopping online at Boscov's is always a pleasant experience.

by dennybob, June 5, 2007
I've been shopping online from Boscov's for several years. I've bought many, many items and I have never had
one problem. I don't have a clue what their customer service is like, because, every order has been perfectly filled. I have bought shoes, pocketbooks, children's and adult clothing, toys and various other things. Everyone of the things that I have bought has arrived in just 3 or 4 days. Boscovs is one of my favorite stores. D. Roanoke, VA

  I would shop here again
Overall Rating: 5/5.0 store rating
 
My father ordered a sand and water table for my daughter's birthday. Boscov's charged my father extra for shipping, claiming that the product was "oversized" and that UPS required extra shipping, but the shipped product weighed only 25 lbs which is   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Their unreliable, not viable ordering system = horrible customer experiences!

by chooseysuzy, February 20, 2007
After two attempts at doing business with this company, I have concluded that they do not have a viable or reliable ordering system. Because of these very frustrating experiences and I will not bother with them again nor can I recommend them to anyone. Lesson learned!

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Very Poor Experience (a non-Experience)

by lanotch, December 27, 2006
I concur with the review below (I too am Canadian and my $$$ seem to be accepted everywhere else in the World and at Disneyworld and I too was shipping to US address). You get all the way to the end of purchase and then 'declined'. Can I buy product with money order (nope, sorry?). We have heard complaint before. Wake up Boscovs... Customers that take time to suggest improvement are worth something.
anti-Canadian policy
by madzub1 ,Oct 23 '06
a very unpleasant customer "service" person took awhile to discover that even though items were to ship to the USA, I couldn't use my Canadian credit card (even though the address in the States is confirmed in my billing info). What a waste of time! What a terrible policy! Listen up retailers, there's 30 million potential customers up here.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Excellent Experience!

by dublin102, November 16, 2006
My order came within 3 days of placing the order and the package and merchandise were in excellent condition. I purchased 3 Oxford shirts (Hasting and Smith, which I think is their brand) that were superior quality. I paid $8.99 each on sale, suggested retail $19.99. I've paid much more for Oxfords that were not nearly this quality.

The customer service was excellent. Originally, I had sent an email asking whether the shirts were 100% cotton, which they were, thanks to a reply by a customer service agent named Andy. I was very impressed at the tone and quality of his email. He was friendly, yet highly professional. I have not written that in a long time with online customer service.

I would feel extremely comfortable ordering again and know that I will, especially with the holiday season approaching.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

very pleased with quality and fast shipping and customer service is awesome

by paulabbit, October 29, 2006
I love the quality and varity that is offered. The colors and different styles. My son loves wearing hoodies and Nike is his first choice. I am very impressed

  I would shop here again
Overall Rating: 5/5.0 store rating
 

anti-Canadian policy

by madzub1, October 23, 2006
a very unpleasant customer "service" person took awhile to discover that even though items were to ship to the USA, I couldn't use my Canadian credit card (even though the address in the States is confirmed in my billing info). What a waste of time! What a terrible policy! Listen up retailers, there's 30 million potential customers up here.

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

Will shop in this store

by russianstar, October 20, 2006
Fast service,best prices,my dishes that came broken was replaced without any problems.
One phone call and I got my replacements in a week
And they have to send it from east coast to California,so a week is very fast.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent - Best price and quick hassle free service

by music2222, June 22, 2006
Perfect! - I ordered items that were remarkably less expensive on Boscovs (more expensive at Target, Walmart and others) the order was received 3 days later, with free shipping. Highly recommend this site.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Broken Products that are Impossible to Return at Their Expense

by simplesolution, May 3, 2005
A nightmare in the making that's what Boscov's is all about.

They shipped me a defective product, then shipped and charged me for a replacement. The replacement was extensively used and broken as well.

Promised an RMA on the first product with-in 72 hours. It is now 6 days and nothing. Huge boxes standing in my small apartment and there's nothing that I can do. A $50 product has cost me $118 and I have not gotten anything except for customer service statement "We are really backed up, you will get your e-mail soon."

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Avoid BOSCOV's - Spend you money where it's appreciated

by stinkyfelix, April 17, 2005
HORRIBLE!

I placed an online order with Boscov's for a hard-to-find item. I was skeptical about whether it was really available, but my order was confirmed so I was confident it would be received.

I waited and waited for a shipment confirmation, and never received one. In fact, I didn't receive any correspondence from Boscov's at all.

I again check my order online to see if its status had changed. And it certainly had - it had been cancelled because the item was not available.

DON'T SHOP HERE! I do most of my shopping online, and this is the worst experience I have ever had. They are interested in accumulating orders, but not in filling them, and they do not communicate to let you know if there is a problem - you have to discover it by investigating yourself.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

excellent

by softy1950, April 14, 2005
I am so furious with the Boscov Department Store. I bought a bed-in-a-bag for $200. The colors were not as displayed on the the internet. It cost them $8.00 to mail the item to me..it cost me $56.00 (FIFTY SIX) dollars to mail it back because they did not provide a return mailing label so the customer could benefit from company mailing. Eddie Bauer, the Pottery Barn, Coldwater Creek...they all take care of their customers...DO NOT BUY FROM BOSCOV!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Poor Customer Service!

by sandzap, March 30, 2005
Let me preface this by saying that I have two small children, and prefer to do most of my shopping online rather than drag them from store to store. I have had wonderful experiences shopping at stores from Disney Direct, to Coldwater Creek, to Macys, to   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

A very positive experience and I would shop here again in the future.

by klott, February 26, 2005
I ordered the sango nova onion soup bowls and was very pleased. The ordering process was effortless and the product arrived very well packaged, in perfect condition and in a very timely manner, just as promised.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The WORST on-line company I have ever dealt with!

by storgerson, February 3, 2005
My experience has been a horrible one. I placed an order and received the wrong item. I was told a number of times that the correct order would be shipped to me. It has been one month since the initial order. The supervisor said they would be talking to the store and gave me her word that she would be back with me the next day. I never did hear from anyone and she wouldn't return my phone calls. Apparently they no longer carry my item, but didn't even tell me. They just credited my account. To make things worse, the item is still on the web-site!

I will never shop here again

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

positive experience

by penelope22, December 28, 2004
The kawasaki strobe guitar I ordered for my finicky four year old was a fabulous hit Christmas morning. I ordered it December 18, with no promise of it arriving in time for Santa to deliver. It arrived Dec 23rd, in fine shape, and was a better sounding toy with better musical options than the spiderman guitar I had ordered from amazon. It sounds like Carlos Santana riffs were plugged into the various keys. Great price, great timing in delivery.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Good fast service. Wonderful product. Cheapest on Net.

by pamelafisk, December 12, 2004
I had absolutely no problem dealing with this company. I ordered an electric blanket - best price on the Net - a king-sized, dual control gem that my husband and I are enjoying. Delivery was prompt and product totally satisfactory.



  I would shop here again
Overall Rating: 5/5.0 store rating
 

EXTREMELY POOR

by nudgeit2, July 15, 2004
I have to say I am extremely disapointed. I had been searching on the internet for a trampoline and found one at a great price here at Boscov's and when I saw it stated was No Shipping Costs. As I continued through it kept saying No Shipping Costs. UNTIL I got to the final payment screen which then added shipping and a note that said shipping free for orders over $50. Why offer free shipping and then hit it to the customer on the last screen without advance warning. FALSE ADVERTISING!!!!!! I however did not order the product. When I tried to email customer service it would not connect to give me the email address or contact information. Very disatisfied.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Never again

by sheiro, July 14, 2004
Boscov's - NEVER AGAIN
Customer service is a horror story. Telephone is automated:Sorry, we are taking care of other customer, your call will be answered in the order received - after 5 min. of that another recording: we are not available..., please leave a message..
After a week, e-mail response: you will be notified when the order has been shipped (the item arrived that day).
I received about 15 messages that the order had been filled/shipped. The tracking number showed n/a. The great return policy makes you pay the freight - to be re-imbursed later??
Thanks, but I don't need this.


x I would not shop here again
Overall Rating: 1/5.0 store rating
 

I would shop at boscov's again, great price and order follow through

by turtlebeak, June 30, 2004
Boscov's had the best price on Bass sandals and I received the shipment in a timely manner. I was very happy with my shopping experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great experiences - highly recommend.

by lexyjoe, June 10, 2004
I have ordered several times from Boscov's. Each time, the merchandise was delivered prior to expected delivery date. The e-mails regarding status are great. I highly recommend Boscov's on-line service.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Great price and fast shipping

by wlblakeshaw, February 18, 2004
The JVC XV-FA902SL Multi-disc DVD Player I purchased was the lowest price on earth and delivered in record time. Ordering was simple and shipping was cheap (only 8.95 I believe).

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Terrible! Their inventory system is terrible and customer service was nonexistent.

by ebyrne, December 19, 2003
I did not like shopping here and I probably never will again. I ordered an item with assurances and expectations that it would be shipped in 5-7 days. By day 6, I received word that they were still looking for my product and that it would be shipped in another 6 days, if they could locate it. I tried to call the customer service number but was put on hold for 20 minutes, then hung up on. I tried e-mail explaining my concerns, but received only a terse e-mail to try again. I was very disappointed and cancelled my order.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

As long as my review makes it on there for others to read, I'm great!

by m3l1nda, December 18, 2003
Do NOT order from Boscov's. With my order placed early December, they sent me the wrong item, declared they could not express mail the correct item, so there will be no gift in time for Christmas. The return label even takes 2-3 business days to receive.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Exceptional free toll phone service, rep found mattress for me and described it completely.

by mrscc3201, December 14, 2003
Very fast delivery. Great price for terrific quality, memory-foam topper. Site easy to navigate. Exceptional customer service. Will buy again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Canceled order ...

by dalevy, October 22, 2003
Boscov's doesn't seem to have a realtime inventory set up. Ordered dvd player online and 2 days later I received a cancelation notice stating they no longer had it in stock. Unless they offer something for my time, probably will not be shopping here again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

A good company to shop at.

by dl355, September 17, 2003
I found shopping at this website very easy. Everything was delivered on time and quickly. After ex   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating

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