Bass Pro Shops

Bass Pro Shops
 
Average Rating: 4.44/5.0 store rating
Customer Service 4
On-Time Delivery 5
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Making a trek to Bass Pro Shops retail stores usually means an overnight stay in another city; that's a great excuse for getting away but at the same time it's not always practical. There are pros and cons to using the Bass Pro   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

NEVER AGAIN, BASS PRO!

by lidiapetre, December 9, 2012
AWFUL, AWFUL, AWFUL! I placed an order with Bass Pro for an item my dad who lives in another country asked me to get for him. I am leaving for the said country tomorrow (Monday), so I placed the order last Wed and paid for expedited delivery, and got a delivery date of Friday. Finally today (Sunday) I called to ask why the order wasn't delivered on the date they gave ,e as a delivery date. As it turns out the item was backordered, but their website didn-t say so at the time I placed my order. And no, thwy don't have inventoey tracking, so they don't know what items they actually have in stock. They also can't check to see what stores around you may have that item. They don't call those stores, you have to do it. All they can do is do you the favor of cancelling your order, and now I have to spend the better part of my packing day, shopping for a replacement gift. NEVER AGAIN, BASS PRO! It's Cabella's from now on for me.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Frustrating

by anunusedname, November 16, 2012
Ordered several items at once, shipped to Canada.
One item listed as "In Stock" on website was actually not.
When order arrived item missing was listed on receipt as back ordered and "will ship at a later date".
Checked website often after that and item always listed as "in stock".
After 2 months called them and learned they do not do back orders for Canada.
My credit card was charged for the item and all I got as a refund was a gift card which is useless as I won't ever be shopping from them again.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
The shipping at basspro.com is unacceptable. I buy a lot of stuff online (business and personal) and basspro is, by far, the worst online vendor I've ever bought from. How can a company who made their name with catalog sales be so bad at   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Excellent!

by pocholopocholo, March 31, 2011
Bought the Azul hat for my nephew, the hat's quality is excellent and they ship orders lightning fast! It also matched to the jacket I've bought also from them a month ago. Will recommend basspro to my friends. :)

Got what's in the picture? Yes

Did my nephew like it? Very much!

Money's worth? I think I've got what my money's worth.

Shipping: Fast

Durability: Very good

Style/Design: Good. Makes him look sharp and ready for fishing LOL

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Spending time in the great outdoors is something we should all strive harder to do. I'm not one to camp or partake in very many outdoor activities, but I have been known to take a hike, cast a reel, and involve myself in other outdoor events from time to   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Recently my husband visited his family in the Portland, OR area and decided he really wanted to get his brother a deer call as a present. So we went to BassPro.com to find what we were looking for.Their home page has a large search box   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Fun place, service is mediocre, prices rising.

by musky11, January 2, 2011
I strongly suggest you never buy their brand name or lower priced bait casting reels ($50-70)  I have truly wasted $200-300 on these thinking I would find a reel with value.  No way.  Last year, right out of the box the anti-reverse stopped working below 60 degrees on two of them. The year before that , the gears started grinding on the first day of use and the second lasted about 6 months.  I did purchase a 7.1-1 Phlueger (sp) that has lasted 2 years but will not make it a third.  The return policy is weak.  Spend your money locally on these items.  You probably won't pay anymore.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
 
I've shopped at my local Bass Pro for several years and have always had a great shopping experience. I think Cabelas has a better selection, especially camping/hiking gear, but Bass Pro is closer and gives me a 10% military discount. Cabelas rarely gives   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

painless

by Bass Pro Shops Shopper, August 18, 2008
painless

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Will post shipping time if I get them

by golfwoes99, November 29, 2007
I ordered boots and it took 4 days to process the order. Another day gone by and they still have not shipped. Pretty poor customer service so far.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Very good!

by Bass Pro Shops Shopper, October 4, 2007
Very good!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

All 4 items i ordered showed in stock....

by Bass Pro Shops Shopper, September 27, 2007
All 4 items i ordered showed in stock. A few days later I got an email that two were out of stock. A few days later I got mail saying one was not going to be reordered! I emailed to cancel the remaining item but was told there were no items left. 2 days later, the item I tried to cancel showed up on my doorstep. Pretty lousy order and tracking system.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Very bad experience

by awb001, September 25, 2007
Great merchendise and very very poor customer service....as I was buying in that store for many years it was ok...then I moved overseas...shipping charges were 40% of total price and other option 20 % was for me just not an option...why...becase they charged whatever they wanted...they have never complied with any messages which I left on purchase order, neither they took in consideration special instruction via chat service numerous times disregarding me like I don't exist...finally they just stole all the reward points off account...they didn't know how to damage me further...honestly...I don't have a guts or nerves to deal with people like that....

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

easy to work with

by Bass Pro Shops Shopper, September 20, 2007
easy to work with

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great!

by Bass Pro Shops Shopper, August 21, 2007
Great!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

the product was back ordered and i...

by Bass Pro Shops Shopper, July 19, 2007
the product was back ordered and i didn't revcieve any notification also the wrong expiration date on my credit card was a delay because no one contacted my to see about the problem I will still shop at bass pro but, I will visit the store to get my products.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

i love shopping at bass pro shop they...

by Bass Pro Shops Shopper, July 19, 2007
i love shopping at bass pro shop they have everthing i need for my fishing pleasure.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very slow delivery

by michaelpek, July 6, 2007
They have a method by which they calculate what kind of delivery they call "standard" in each particular case. My first order with Bass Pro Online included a few very small and light items, and the delivery charge they applied could cover Priority Mail twice. Despite that they sent the item by snail mail. It's been 10 days already, but the package didn't arrive yet. In addition to that, their choice of a carrier, USPS, doesn't even allow to track packages: you have a tracking number, but zero info about whereabouts of the package.

"You have to wait longer"- was all two different customer service reps told me. Apparently, delivering packages state-to-state takes longer than shipping them to Australia.:(

When I tried to tell them that they should review the shipping policy since waiting for two weeks is unacceptable (leave alone their choice of the least reliable and uncontrollable carrier), they said they had nobody to convey this feedback to.

Naturally, this was my first and the last attempt to buy anything from Bass Pro Online. Cabela's may be just a little more expensive, but they are fast and responsive to the customers needs.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Very disappointed!!

by johndb26, June 29, 2007
I ordered a GPS/Sonar combo on June 23rd, as of today June 29 they still don't know if it's shipped or still sitting in warehouse!! My credit card was charged on Monday 25th for the order. They have offered to refund the shipping charges,and upgrade shipping to 2-day, but I was expecting delivery by July 4th. Second level customer service couldn't tell me at 4:30 cst today if it had shipped or gotten upgraded to 2-day... :( :( :(

Seems like they need to do better job with shipping and warehouse information. All I was told was that the warehouse was running behind.

This gives Cabela's a good foot in the door now will order from them next time.

Can't comment on order accuracy or delivery speed as I STILL don't have the order.



x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

In all good but your prices are...

by Bass Pro Shops Shopper, June 26, 2007
In all good but your prices are starting to climb up there with everyone elses you use to be far below,,,,just noticeing

  I would shop here again
Overall Rating: 4/5.0 store rating
 

ontime good selection

by Bass Pro Shops Shopper, April 7, 2007
ontime good selection

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Received rod and reel combo. Rod was...

by Bass Pro Shops Shopper, April 5, 2007
Received rod and reel combo. Rod was broken. Didn't get it returned to them in the alloted time. Now I have a reel without a good rod to use it with.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

It was very user freindly. Had know...

by Bass Pro Shops Shopper, March 31, 2007
It was very user freindly. Had know problem finding what I was looking for. Great site, I wiil shop again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I was quiet pleased with Bass Pro...

by Bass Pro Shops Shopper, March 31, 2007
I was quiet pleased with Bass Pro Shops, I would really like to see more products online

  I would shop here again
Overall Rating: 4/5.0 store rating
 

excellent

by Bass Pro Shops Shopper, March 31, 2007
excellent

  I would shop here again
Overall Rating: 5/5.0 store rating
 

poor customer service. had to contact a...

by Bass Pro Shops Shopper, March 29, 2007
poor customer service. had to contact a store in Ga and they could not help fix problem. Had to go to a local store

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Items ordered were available and...

by Bass Pro Shops Shopper, March 28, 2007
Items ordered were available and shipped when promised.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very Good

by Bass Pro Shops Shopper, March 28, 2007
Very Good

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I've always enjoyed shopping at Bass...

by Bass Pro Shops Shopper, March 28, 2007
I've always enjoyed shopping at Bass Pro Shops, both line and in store.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I would shop here again

by Bass Pro Shops Shopper, March 28, 2007
I would shop here again

  I would shop here again
Overall Rating: 5/5.0 store rating
 

you need to open a store in New...

by Bass Pro Shops Shopper, March 27, 2007
you need to open a store in New Jersey.. PA is too far and i hate paying high shipping. I would frequent the store as would a lot of my friends and club members i know and talk to

  I would shop here again
Overall Rating: 3/5.0 store rating
 

I ordered snap swivels and line. The...

by Bass Pro Shops Shopper, March 27, 2007
I ordered snap swivels and line. The line was in stock, but the snap swivels were not. An email said that the price and quantity for the swivels was sufficient to back order. The line came kinda late and a few weeks later a letter came that said the swivels would not be shipped. There was no offer of a similar product or size.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Had to return the bag as one of the...

by Bass Pro Shops Shopper, March 27, 2007
Had to return the bag as one of the zippers was faulty. I reordered the same bag, and will have to wait to see how it was handled. I shouldn't have to pay the cost of returning a defecive item!

  I would shop here again
Overall Rating: 4/5.0 store rating
 

easy and good

by Bass Pro Shops Shopper, March 27, 2007
easy and good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent!

by Bass Pro Shops Shopper, March 27, 2007
Excellent!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

MY SHIPMENT WAS LOST, BUT I PHONED AND...

by Bass Pro Shops Shopper, March 27, 2007
MY SHIPMENT WAS LOST, BUT I PHONED AND IT WAS RESHIPPED

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I did not like the back order but...

by Bass Pro Shops Shopper, March 27, 2007
I did not like the back order but overall it was a good experience...

  I would shop here again
Overall Rating: 4/5.0 store rating
 

The item arrived with a broken housing...

by Bass Pro Shops Shopper, March 26, 2007
The item arrived with a broken housing from shipping. I contacted the manufacturer and requested a replacement. They sent a new housing out the same day at no cost to me. They were very polite and efficient in their assistance. I would highly reccomend the product and the company.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

great

by Bass Pro Shops Shopper, March 26, 2007
great

  I would shop here again
Overall Rating: 5/5.0 store rating

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