Toys R Us

Toys R Us
Average Rating: 3.18/5.0 store rating
Customer Service 3
On-Time Delivery 4
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Not the best site if your looking for toys. They didn't even have a good selection of toys. You can find a way better selection (and prices for that matter) if you just go to a toysrus. Besides then you don't have to pay shipping. As always Amazon did   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

TOYSRUS.COM IS THE WORST WEBSITE EVER

by tails915, April 25, 2011
Toysrus.com is by far the worst website I have ever encountered. You cannot return items at the store that you have purchased online so if it is damaged or needs to be returned for what ever reason, its is a complete nightmare. Even something as simple as a pre-order is a nightmare. I pre-ordered a video game for my son who has been waiting very patiently for this game to come out. I pre-ordered it well in advance of the release date, which was 7 days ago and according to their website, is not scheduled to arrive for another week!!! WHAT IS THE POINT OF A PRE-ORDER? I can just go to the store on the day of release and buy it...and it certainly wouldn't be at Toysrus either. They are by far the worst website ever, their return policy and pre-orders stink!! Don't waste your time with this site!! Amazon's website is much better! I have never had a problem with Amazon, their prices are a million times better, their shipping is fast and they usually have everything in stock. Amazon is highly recommended.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
To summarize my experience: delivery was slow, site defaulted to wrong address therefore delivery accuracy was non existent, refunding shipping cost was not sufficient reparations for non stop annoyances.  I had recently used ToysRUs.com   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Always good!

by karr1213, June 19, 2008
Online or in the stores, I've always had good if not great experiences at Toys R Us. The employees are always friendly and attentive. Online shopping is okay with them. Just don't expect miracles around Christmas if you are too lazy to shop their   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
1st time order for my niece's birthday. I set billing to me, shipping to my sister 3000 miles away. The day these shipped, I received all the emails at once. They all shipped to me. Since they had shipped, nothing could be done. 3 items all shipped   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
I loved shopping at the Toysrus.com-Amazon. You could find some really awesome deals, and of course with Amazon you could always get that great price plus free shipping. I had place many orders for Toysrus when you could purchase from Amazon. You   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Last Christmas (Christmas '07), I placed an order with ToysRUs.com. With my order placement, I went through Paypal.com, in order to pay for my order of a XBox 360 elite on sale (loved the bargain!) and a game, along with the order. I thought ToysRUs.com   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Bad return policy

by ymash13, December 29, 2007
They guys are the worst in the market right now. My aunt bought my son a toy that he already has and I wanted to exchange it for something else. So I went to the store to return it without a receipt. They scanned it and confirmed that this was in fact purchased from ToysRus, but they still wouldn’t return it and give me store credit. The toy had not been open and it was in new condition. I have not experienced this third world return policy for many years. Because of this treatment, I am going to get the receipt from my aunt and return the toy getting my money back. I will go buy him a toy from another store. The funny thing is, all they sell is found at Target and Wallmart at better prices. Add the crappy return policy; I am not going to buy anything from them again. No wonder they are losing business. It they keep this up, I don’t think they will last much longer.

I even tried contating them directly via email, but they don't post their email online.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

DO NOT USE TOYSRUS.COM

by ajl1716, December 17, 2007
DO NOT USE TOYSRUS.COM! They have a very slick, money grabbing system going. I purchased an item, clearly listed as IN STOCK and shipping in 1-3 days. I, 4 hours later, received an email telling me the item was on BACK ORDER. To make matters worse, when I called, 4 hours later, I was cheerfully told that I could not cancel my order because their 3 hour cancellation "window" had passed. The transaction was listed as pending on Paypal quickly enough. It was worth it to me to put a stop payment on my bank account as the hold time on the Pay Pal customer service line was GREATER THAN 15 MINUTES!! This was a tactic of Toys r us when they were on the Amazon.com website. Run do not walk from Toysrus.com and Amazon.com and for that matter, Paypal.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Absolutey Horrible

by cah725, August 13, 2007
Horrible, horrible, horrible, horrible!!! My niece lives in California and I live across the country from her. For her birthday I ordered two items to be shipped to her home. One item was a pool toy "Tube-n-Squirt" for $16.99 and the other was a   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Ordered the Pokemon Diamond for my daughter's DS system on Friday the 20th. I'm aware the item didn't release until the 23rd of April. I gave her the choice of ordering online and getting the free stylus option or going to the local store and buying just   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Great online store

by imjustsaying, March 28, 2007
I bought a couple of things from the online store. Prices were great, product was good and delivery fast. Very satisfied

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Fast turnaround, super easy!

by athensmama, March 25, 2007
This year, I was recovering from childbirth during the holiday shopping season. Fighting crowds with a newborn in tow did not seem at all appealing, so for the first time ever, I did all of my holiday shopping online.

I bought almost all of my children's gifts from toysrus.com. I really liked that you can search my age, gender, keyword, manufacturer, or genre of toys and products. I found things for my children I would never have found in the store! When holiday shopping in person, I am usually in a rush, and browsing is something I simply don't do. However online, I spent a lot of time browsing, and found some gifts they LOVED that neither or they knew existed! I even bought some goofy gifts for my husband that he enjoyed.

Within 2 days, packages began arriving. The turnaround time was fast- these folks really have their act together! Everything arrived well before Christmas, and all orders were correct.

Yes, I did spend a little more to buy online and have it shipped to my home. But for me, the convenience was worth every penny! Next year, this is definitely the way I'll go.


  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very bad return policy versus KB Toys!

by werish, January 23, 2007
Toysrus recently changed their return policy to no longer accept returns without receipt. This of course includes those awkward times when someone gives you a gift you already have with no receipt! I have always been a loyal Toysrus supporter, both online and instore, but now am switching to KB Toys. They have a much better return policy and customer service.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 
I'm very upset with Toys R Us right now because I placed an order for my 2 children for Christmas and was told I would receive it before Christmas. Well, everything came except 1 item. There was a different tracking number for the item and when I tracked   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

WORST EXPERIENCE EVER !!!

by prkenzie, December 21, 2006
I ordered 4 items for Christmas. I was emailed that 2 items had shipped. After 4 days of hearing nothing about the other 2 items I checked tracking on the website and there was no sign of them.
I called the 800 number and was told that the 2 items were out of stock! They sent in a "top priority request" for a refund. 5 phone calls and over 10 days later still no refund.
I asked to speak to a supervisor and they insisted on taking a message and having someone call me back. I didn't even have the option of holding.
So, here I am with no refund and 2 toys that my son wanted and are now Sold Out everywhere!!!
WORST EXPERIENCE EVER !!!!!!!
BEWARE !!!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

terrible exchange policy, holidays will be a hassell if you shop there.

by jennifernoll, November 15, 2006
Toys r us would not even exchange a packaged item, that was there brand! My neighbor bought the item for my daughters 2nd birthday and she lost the receipt. When I took it back to exchange it, they said I had to have the receipt. I called customer service and all the girl had to say was, "I'll give you corporates address".

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

horrible - stay away, never again

by amitair, September 18, 2006
they shipped the wrong product - horrible experience - wasted much time and money trying to get a refund for their mistake - ended up having to ask credit card to refund payment

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

They saved HALLOWEEN

by brutal_dreamer, August 27, 2006
I ordered the perfect Halloween costume from Toysrus.com that no other store or in store had available. They saved Halloween a few years ago and I've been ever loyal to them since.

I've bought video games and toys from them and have never had a bad experience.

I have not tried their customer service (which can be a good thing, since I never needed it and all orders went through without a hitch and arrived safe and sound to my front door). So I can't vouch for their customer service as far as first hand knowledge.



  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Toys R Us is now independent of Amazon.com. Don't expect the same experience, free shipping or return policy. They have severed all ties to each other. Toys R Us company (including their website) now has a new return policy as of July 2006. This is   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
 

Tired of things NOT being in stock & the Price roller coaster!!

by mamatogirls, May 28, 2006
I used to favor Amazon/TRU for online toy shopping, but after a horrible experience just recently, I LOATH this store!!! The item I TRIED to order mysteriously went "out of stock" JUST as I was checking out (about to complete the purchase!), only to mysteriously come back in stock the very next morning, after their coupon codes had expired. Give me a break. Amazon/TRU probably does this intentionally, so they don't have to sell too many items during a decent sale.

Also, customer service is of no help what so ever. I emailed them about the matter, they did NOTHING, refused to honor the code. -Although I know for a fact that a friend of mine WAS. I guess I just didn't get a "nice" CS rep??

No wonder TRU is breaking ties with Amazon....they must realize how crappy Amazon is!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Ordering ease You type in www.toysrus.com and you appear at toys r us' website, right? Right, and well, wrong. You appear at Toys R Us, but, also every other toy seller on Amazon. This makes it cumbersome, because if, say, you have a gift card or a   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Great place to shop for toys!

by candeepal, February 22, 2006
I have never had a single problem with them! Toys R Us in great. I have been shopping at toys r us online for a couple of years. Shipping has always been fast and the toys were always in excellent condition. There is also an area there for bargins and if you sign up for their mailing lists they email you when there are free toy deals or just great deals in general. My favorite place to shop online for toys!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
On December 15, 2005, I ordered two Tamagotchi toys from Toy R Us through Amazon.com and their website stated that my package would arrive on the 22nd of December. On the 23rd, I checked the status of the shipment on their website only to see that my   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Toysrus.com - Amazon Online Store has got to be one of the best places to shop for toys, games, electronics for kids, learning items, and even baby gear as well. I have never come to know a site so well as I know this one. At Toysrus.com - Amazon   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great store!

by miss__jamie, July 31, 2005
I have ordered from Toys R Us on Amazon numerous times. Each time, my orders have arrived complete and very quickly. Even with their "Super Saver Shipping" I received my packages withing 4 days.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Extremely efficient and easy to use

by mrs_grant, April 4, 2005
I have shopped a this site many times and have always had excellent results. This includes how easy it was to locate the products that I was looking for, and prompt delivery. They are also very good with updating the status of orders.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
If you enter www.toysrus.com into your web browser it will take you to Amazon's website. When this merger first began I was disappointed but have since found that it is a terrific idea. We have been purchasing from ToysRus online for awhile and like it   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

The BEST Online Shopping Experience I've Ever Had!

by lspurlock, December 30, 2004
Free shipping Free Barbie Airplane Fast Shipping = Exremely Happy Customer! placed a rather large order on Dec. 15th, estimated delivery date was Dec. 15th - Dec. 21st. First box full of toys arrived DEC. 16th!!! and the second box (Barbie Airplane) arrived DEC. 17th!! That within itself was truly impressive!

They were running a Free Shipping special, so that attracted me first as I had quite a few Barbie things on my list that my daughter wanted for Christmas. All the stores around me were sold out of the Animated Serefina the Cat from Barbie's Princess & the Pauper movie. It runs about $40 at stores - Toy 'R' Us had it online for $27.99! They were running a special too that if you bought $75 of Barbie items then you could get the Barbie Airplane for free! Had a Ken doll, Barbie Fairytopia dolls on the list too, so getting to $75 wasn't a problem, so this was a virtural no-brainer!



  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I recently placed an order for 4 items from Sportsrus.com (a division of Toysrus.com) through Amazon.com. After receiving the first 2 items right away, I wrote to their customer service asking where the other 2 where. I was informed that they only   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Shipping fees outrageous!

by grubbydaffodil, June 10, 2004
Was going to order my childrens swingset from here until I realized their shipping cost was almost as much as the swingset was!

Ordered from Walmart.com and shipping was $60 as opposed to $250


x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
As a stay at home mom of four active young boys and the wife of a workaholic, I just couldn't find time to go out of my home -sans kids- to get any Christmas shopping done this past season. So with gift lists in hand, I began pricing everything from   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Dissatisfied

by alsky, December 17, 2003
I am always leery of ordering on-line but never had any issues until ordering Toys-r-us products using Amazon.com. I tried two orders thinking the first was just a fluke. It was not. My first order was not complete. They did send me the rest of the order but a month later and two calls later they charged me for the remaining order. When I called to point out their error and they finally agreed, they said it would take 7 to 14 days for the refund to my account. My second order supposedly slipped through the cracks. When I called to inquire, I was promised that it would be shipped next day air. I called again two days later when I still haven't received my order. The items I requested 2 weeks prior was not out of stock but at this point they are out of stock. Therefore, the Christmas gifts I ordered in Nov will not be here until 2 days after Christmas. If I want a refund, it would take 2 - 3 weeks. That did it for me. Won't do it again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Wow ~~ Imagine shipping cost that nearly double the cost of your order ~ then, on you very next order, the shipping is FREE! That is my latest experience with the Toysrus online store. I have shopped at Toysrus.com MANY times. In most   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Toysrus.com - Amazon Online Store is an excellent source for purchasing toys, baby gea   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I recently tried to search for video games on this site and came up with dozens of choices. Unfortu   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
 
The purchase itself was very easy. Items were easily located on the page by doing a search for what   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Great!

by morohomie, March 12, 2003
Amazon.com's Toys R Us store was excellent. There was a great selection, and I will definately go again. Go   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Even though the holidays have passed, that by no means that the shopping is done, and as I recently scoured Toys R'Us for clearance bargains, I realized I have never written a review on my old, dear, friends at Toys R'Us.com. I call them   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Wonderful

by mebwilliams, January 6, 2003
It is easy to find what you are looking for, quick delivery, high order accuracy, excellent customer service leaving you a satisfied   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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