Amazon

Amazon
 
Average Rating: 3.4/5.0 store rating
Customer Service 3
On-Time Delivery 4
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While I have had problems with products I have ordered, I have never had a problem with Amazon.com's customer service.  Here's the story:I bought four Silverstone Tek computer power supplies.  One of them died three months later   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Horrible, deceitful, late

by yjunebug53, February 7, 2014
Amazon, is a dishonest online supplier, i ordered an item with prime membership 2 day shipping and then told that it will take 5 days, then they told me the item was not sold and fullfilled by Amazon, which it was, as i used my promotional credits for this, then they told me it was out of stock, but i would still have it in 5 days,  I have shopped with amazon for years, just within the last 3-6 months there service has become the worst. I will not shop amazon again and urge others with similar problems to do the same.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Will continue to shop here for years.

by sandy858, January 12, 2014
I have ordered several times over several years from Amazon without complaint. The online store is setup is an easy to navigate mode where multiple stores are listed with their prices when searching for items. When qualifying for free shipping they also add all purchases from all stores; making the order process cheaper and more efficient for the customer.
I enjoy reading the reviews as well. They are akways very accurate and unbaised.
 

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Unhappy

by boscoe227, December 23, 2013
i expected to receive my grandchilodren toys on Dec 21, 2013, instead my delivery date was changed to Dec 24, 2013. Well i checked it today and now UPS indicates package undeliverable due to damage. I called amazon and there solution was to replace only what amazon could replace but anything from a 3rd party???? Wow that really solved my problem. I've learned my lesson, do it the old fashion way....go to the stores. Amazon days are over for me! 

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

No What It Used to Be. 2013 they went downhill

by runningagain, December 14, 2013
I have been shopping on Amazon for years and years.  This is the first year I have been unhappy with them.  This season from Thanksgiving until now they have had no really good specials like they had in the past.  As a result I have taken my business elsewhere.  Amazon where are the specials this Christmas season????   You have become a very greedy company.  Furthermore they increased the free shipping from $25.00 to $35.00.  Don't you think that they should have notified all their customers of this increase???   I think so.  No free shipping at $25- means I will shop elsewhere.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Hated my amazon.com 'Prime' customer service experience today.Needed to validate color of item because the order description listed two colors. Called the phone number I had from my last amazon interaction. It was disconnected with a message to go to   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 
For years I was a very happy Amazon customer but that changed last year with a billing dispute. Amazon suddenly claimed I owed over $150 as my bank had declined charges. I knew this was not true and double-checked with my bank. Then I attempted to get   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

I can't live without Amazon!

by kitagrl, December 7, 2013
I love Amazon.   What can I say?  I'm a huge fan.Amazon.com has gotten to where they are today by providing fast customer service and items at a fair price.   I have been shopping with them for years now and I have rarely been   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

No book delivery after 6 weeks!

by engber, December 7, 2013
This dreaqdful "service was over six weeks late on a book that came out on Nov.4. Nos excuse for this shameful lack pof service!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Like many people, I like to online shop....a lot. My usual items of purchase are movies, books, music, computer hardware/software, and other items. I've found for some time now that there are two places I almost always start and end up at with my   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Dreadful

by tshimkus, November 18, 2013
Amazon.com does not care about the accuracy of their product listings, nor do they care about customer experience. All they care about is taking your money.

Their premium Amazon Prime is a joke - the free two day shipping rates only apply to the portion of products sold on Amazon.com.  Third party fulfillment of products makes the whole thing even more convoluted.

Customer support is apathetic at best.

I will do all future online shopping with reputable independent sellers. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
 

Amazon refuses to support 'single-use' credit cards

by tsymons, November 14, 2013
Don't use Amazon if you have an 'internet' or 'single-use' credit card. Amazon doesn't understand them and cannot respond intelligently to complaints about using them.

The problem is that Amazon bills as two separate companies - Amazon and Amazon Marketplace.  If you order items from both 'companies', then Amazon bills your credit card twice, once in each name.  But internet credit cards are either single-use or they can only be used multiple times to the same business.  So your bank will accept the first billing, but reject the second.

Even worse, Amazon just punts your second order.  Doesn't remember it to make it easy to re-order. 

Internet credit cards pretty much eliminate any issue if someone gets the credit card number - it's only good once or only to the original vendor.  I won't use anything else.  So I don't shop at Amazon anymore.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Especially knowing that instead of dealing with any of its real problems epinions management has devoted engineering time to making what someone might manage to find on the site invisible (truncating), before getting to discussing Amazon’s bias for   Read full review...

x I would not shop here again
Overall Rating: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Quick Shipping is a fraud

by donald39, October 26, 2013
On October 19 I ordered a camera through Amazon. In the listing it clearly stated that "order within the next 17 hours and receive it by October 23". As I had a need for the camera, I placed the order. In addition, I paid extra for two day delivery. It is now the 28th of October and I have not received the camera and not even a notice that the camera has shipped. Nine days and it's not even shipped yet?? COme on. If you can't do what you promise, than don't promise it. Next time I'll go with a dealer I trust.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Amazon can often feel like wandering through a traditional physical big box store. By the time you find the item you came to buy, you are so tired of looking that you are tempted to compromise on features and pay more than necessary. Here are my Amazon   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I was given a Kindle as a gift to watch tv shows and movies on.  As part of the gift, I was also given an Amazon gift card to purchase a year subscription of Amazon Prime.  When I went to sign up for the service I was not given the option to   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Best place to buy anything

by knflaherty, September 15, 2013
A truly astonishing company.  Have been shopping here since its creation (when it was small, they actually used to send me Christmas gifts with personal notes, no lie).  I just moved and have spent probably over $2000 there in the last week or   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Love Amazon!

by algoneday, August 22, 2013
I love Amazon! All of It, the item, the price and its service. The delivery is always impressive! Trusted Store and Great Quality!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

You'll Never Get a Refund

by trewri11, August 11, 2013
I have been trying to get a refund for an item for almost 3 months now. Amazon says they sent the funds to my old bank which I no longer have an account with them. The bank stats the funds were sent back to Amazon since the account is closed. Amazon stated that they were going to issue me a check. So I wait the time stated in the e-mail for the check to arrive. I never got the check so I contacted Amazon again and they say they will fix it then I get the same generic e-mail saying it was sent to my old bank again. (WHAT?) Maybe the Better Business Bureaus can get Amazon to give me my money. Amazon has signed every e-mail stating that they are the Earth's Most Customer-Centric Company... I am HIGHLY doubting that... Holding someones refund hostage is not Customer-Centric in the least.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

love amazon!

by poppy1980, July 29, 2013
i am amazed by amazon, i ordered a pair of shoes from them and the post office lost them. i called fedex they said my local post office delivered them, i called my local post office and they said they were delivered, i said not to me they werent, i never got them and ive been waiting for the mail every day, no shoes. they basically said too bad cant do anything. i called amazon thinking maybe they could fight with the post office on my behalf about my lost shoes, i was amazed when amazon said hey we refunded your money on your account so that you can reorder your shoes and hopefully they wont get lost this time. it wasnt amazons fault my shoes were lost in the mail but they bent over backwards to make it right, amazing.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Perfect customer service.

by sexysamantha, July 20, 2013
Amazon.com is the most reputable company on line and has absolutely the best customer service, period. I've bought hundreds of items from them....Almost all of them have arrived as described and on time but a few had problems. The few that did, customer service took care of in flash without a blink of an eye.

Folks, Amazon is the best on line agent to order from without a doubt. 

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I'm an Amazon.com customer all the way. This website is by far, my favorite! Let me explain to you some reasons why I think it is so great.What is on this site...Many things! Here is a list of the some categories:   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Amazon a Great Quality and Quantity 5 Star Shopping Experience

by gerrymac, June 20, 2013
The thing that makes Amazon a great store is the wide variety of products that are available, the quality of the products when they are delivered to your home and how easy it is to return unwanted items.  There customer service staff are friendly, knowledgeable and understanding to the needs of theirs customers. Pre-ordered items always are delivered the day before or the day of the release of the product which is what you want,  and their 'super saver' free postage always arrives with two days of posting which is the same as the normal first class postage. 

In my personal opinion Amazon is a 5 star shopping experience. 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Buyer Beware I have orderd several products from Amazon most are what they say they are, some are cheap copies but acceptable. Then I saw I could link my citi Card Points with Amazon and ordered a dishwasher Advetizment said Stainless Steel and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Attrocious

by mick4965, February 19, 2013
I ordered an item from Amazon via one of their third party traders, Supersalestore. It took 6 days to arrive and was the wrong item. I contacted the seller through Amazon and he was adament, even though he had not seen the item itself, it being   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
Amazon seriously has everything you could possible find at an online store.  From clothes, to electronics, to board games, I could practically buy anything on this site.  Easy to use, because there are specific categories for   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
.  I had a promotion that was paid in full in the amount of time allotted, and yet I was still charged the full interest on the promotion. I called Amazon on two different occasions to ensure the payments I made were applied to promotion only.    Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Unending Selection, Quick Shipping, Great Customer Service

by aymee75, January 7, 2013
Really happy with amazon! I have technically been a customer since 2000, but hadn't ordered anything for several years. A friend at work was always talking about things he had ordered, so I decided to try it out again. I signed up with the trial Amazon Prime membership and decided to pay the $79 yearly fee because I was so impressed with the shipping. An experience this Christmas made me a customer for life. I had ordered and received a book as a gift for my nephew for Christmas; finding out that he had already read it I went online to try to return it. Not only did they issue a refund immediately, they told me to keep the book! Great selection and quick shipping make this site a go-to for more than just books.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Second to none

by allisonpickle, January 3, 2013
Where I live, (Great Falls, Montana) you can't just go out and purchase something from a store. What I mean is that with Montana's low population and low income, stores just don't stock much inventory at all. What is available is priced very high and half the time the store has to order it in. A long time ago I gave up trying to purchase items locally as it's way too much of a pain. Have been a longtime user of Amazon.com, they have exactly what I am looking for everytime, and at a price that no store can touch. In the hundred or so transactions that I have had with them, every one of them has gone perfectly. (and that's an understatement) It's so great just sitting here at my computer shopping, buying everything that I need, for a price that's unbeatable. Everytime I try to shop ebay, I get screwed!!! Amazon has a lifelong customer in me.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I did not receive my purchases from Amazon.com LLC and no way to contact them.

by sequim2013, January 1, 2013
I purchased two Blue Ray movies, The Avengers and The Lorax a couple weeks before Christmas and never received them. There was no contact information for Amazon.com LLC and they did not accept my review so I had no recourse or opportunity to recover my more than $50.00 loss. Amazon.com needs to adapt a buyer protection program like Ebay. I will buy from Ebay from now on because my purchases are protected.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

BUYER BEWARE

by maisey1, December 29, 2012
amazon allows there vendors to advertise a lower price as low as $9.00 then when you click on "go to store" they charge you a higher price. When you call them they said nothing they can do, but yet they recommend vendor

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Amazon is great...until you have a problem

by josiahcarberry, December 16, 2012
Amazon is great...until you have a problem.  Customer service is atrocious, and it's even worse if you're dealing with a merchant who sells through Amazon (rather than Amazon itself). Returns can be challenging, and expect them to edit reviews that they don't like. They have everything, but buy at your own risk.  If something goes wrong with the product or shipping, you're in for a big headache.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Failure at address update

by fourwindsoh, December 15, 2012
My new address was not accepted in their system. It is a new building but I am in it now so it does exist as does the road.  Amazon failed miserably at getting it updated to my new address after multiple tries.  I have spend many hundreds or   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Amazon Customer Service is the worst!

by explorer63, December 13, 2012
I bought the Kindle Fire HD 8.9 32gb on December 10 when they had the $50 dollars off. For some reason it gave me the 16 gb instead. I realized the mistake on December 12 So I call Amazon to try and striaghten it out.  The 16 GB is on backorder and wont ship till the 17th of December! You think it should be a snap to correct the order "not"!!   The customer service rep said they cant change it without losing my promotion discount. Hello I ordered on the day they had the promotion! They say if they change it to a 32 gb I  lose the $50 dollar discount promotion. Nice way to screw your loyal customer! Will be shopping elsewhere where customer service dont screw you every time there is a mistake in your order! Update 12/14/12 After many attempts I finally got through to some one that has fixed the problem. They still have alot to inprove on customer service!

Allen Burns

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I have been shopping with Amazon.com for some time now. In the beginning I have had no problems with them or my orders. I can think of twice where I have had problems with the item, but did not contact customer service directly. For one of the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

DISHONEST!

by fashionista05, December 11, 2012
I am a prime member and have shopped with Amazon for many years.  I have had a couple of minor issues, but basically just "ate" the cost as overall I was very satisfied with their service. I even have their VISA card and had auto-ship   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I have been a prime member for some time now, and I now do most of my on line shopping with Amazon.  its just so easy, fast delivery and if you have any troubles the seller fixes it on their own right away, if not, Amazon will help you.  so   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Terrible !

by anshutz, November 23, 2012
Worst customer support and service ever - rather use e-bay. Nearly impossible to return items or contact amazon once sale has gone through and they've got their commission. Ordered an expensive product with verbal agreement from seller that I could return the item if I was not happy with it. Well spent whole day trying to return item or contact seller or Amazon and still no joy. Also when I changed address amazon would not allow me to update my address and bank details and just blocked me from buying anything. took nearly a week of frustration to finally get them to allow me to update all my personal info. Have never had this type of frustration and problems with e-bay.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I ordered a wireless kit for my tablet 3 months ago. After waiting...almost a month for it, I filed a claim. But then I realized Amazon gave the seller an old address that I didn't even know was on file, and I'm almost positive that I gave them the right   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Amazon is a great store

by nappy99, October 2, 2012
I buy constantly from Amazon and it has never failed me.  I recommend it to all my friends.  It has the best selection of all the stores.  I only buy elsewhere when I can't find something on Amazon

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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