AllergyBuyersClub.com

AllergyBuyersClub.com
Average Rating: 3.92/5.0 store rating
Customer Service 0
On-Time Delivery 0
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poor service

by prax2010, January 27, 2014
Ordered a humidifier in Dec. was told 3 to 5 days to receive it.Called 3 times and every time was told it was back ordered and would get it in 10 days, that was a month and a half ago-really. Sent a e-mail and received no answer, this isn't the first time I have ordered and have had good service but if this is how they handle problems it will the last time I order from them.

x I would not shop here again
Overall Rating: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Someone popped up on my screen when I...

by AllergyBuyersClub.com Shopper, January 8, 2014
Someone popped up on my screen when I began looking on line, asking if I had any questions, that was nice I guess but it was quite unnerving to know I was being watched. One humidifier came in a short amount of time but the second still has not arrived, I had to reselect more than once. Items I was lead to believe were in stock then we're not. Worried now that the last one won't arrive. I am pleased with the one I did get

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Received unit w/damaged filter. Called...

by AllergyBuyersClub.com Shopper, December 28, 2013
Received unit w/damaged filter. Called about it & was informed a replacement filter should arrive last Tues. It is now Sat & still no unit. (Your C.S. greeting states that "...someone will be with you shortly" & waiting FOREVER on phone is not "shortly" = a blatant lie!)

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Ordered several items, one that needed...

by AllergyBuyersClub.com Shopper, December 26, 2013
Ordered several items, one that needed replacement items, a humidifier, and these I received. Like filters, etc...but HAVE NOT received the humidifier. All of these other items are useless without the humidifier and I have contacted you trying to find out where this might be shipped. Cannot get any detailed information from your website. Each piece has trickled in one at a time. One day here, then maybe a week later another, but useless without the humidified. Don't think I will use your company again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Had a question about the inspection fee...

by AllergyBuyersClub.com Shopper, December 23, 2013
Had a question about the inspection fee being included in the overall cost and tried to ask using the "chat" capability but couldn't get anyone to respond but found the answer on another page. Ordering was straight forward using the bill it later feature.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I've shopped for major purchases...

by AllergyBuyersClub.com Shopper, December 12, 2013
I've shopped for major purchases at Allergy Buyers Club for 5 or 6 years now. Have had my eye on a steam cleaner for some time, but couldn't afford the brand name ones. When the house brand "Whitewing" went on sale, I got the email and bought it. Takes about 30 seconds to make a purchase if I know what I want and can remember my login. Arrived yesterday, box in fine shape, unpacked, but haven't had a chance to use it yet.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The invoice that showed that one lamp...

by AllergyBuyersClub.com Shopper, November 23, 2013
The invoice that showed that one lamp was backordered should have been flagged with that information in the subject line. My package was misdelivered by UPS. It is only with the good will of the people who received my order that I have it. Otherwise I would never have known it had been misdelivered.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

All went well.

by AllergyBuyersClub.com Shopper, November 14, 2013
All went well.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

The online chat person found exactly...

by AllergyBuyersClub.com Shopper, November 10, 2013
The online chat person found exactly what I wanted - almost immediately. May get a second one.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent merchant, would use them...

by AllergyBuyersClub.com Shopper, November 4, 2013
Excellent merchant, would use them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I am a very satisfied customer of AllergyBuyersClub.com!

by salathome1, March 19, 2012
I purchased two MoistAIR  humidifiers from AllergyBuyersClub.com this past Winter.  I was impressed with the speed with which I received them.  They were securely packaged in sturdy boxes which are great to store them in this summer.  The set-up instructions were concise and easy to follow.  I found it very easy to maintain my humidifier especially since the fill section had a convenient handle with which to carry it to the sink for refilling.  I used one of the humidifiers in my living room and it kept the dryness out of the air in the kitchen, bathroom and bedroom as well (all on one floor).  The second one I loaned to a friend and she raved about how well it worked for her. Needless to say, I am a very satisfied customer of AllergyBuyersClub.com and have told many friends about them. My friend who borrowed the second humidifier that I ordered is planning to purchase some for her home since I insisted she return mine. 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Complete satisfaction with this site and a repeat customer.

by tunes0723, September 2, 2011
Allergy Buyers Club has quality products which support a clean environment, but also provide health benefits.  The Royale shower heads and filters I have been using are a great example of that.  Although they have more expensive ones on their website, this one has been working for me for 4 years.   You just have to flip the filter each month and then replace the filters at 4 months.  The new replacement  filters they are selling now do an even better job by allowing more water pressure through the spay.   The customer service is great as I have called several times and actually got to talk to a real person who is willing to answer questions.  You can also "chat" on the website should you prefer.   Delivery of ordered products is fast whether doing it over the phone or on their website.   I believe if you are looking for shower heads, you can not go wrong with the AllergyBuyersClub.com website.  Check out their webiste and see all the "green" products they carry.  You will be impressed with the selection and become a repeat customer like me.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very Rewarding to see a company stand behind their product

by joblue, June 2, 2011
As a purchaser of SantaFe Dehunidifier, I was very leased with the original purchase. Then I had a problem and I was runin Circles. Not by the individual I purcahsed from but by the manufacturer.
After the C.E.O. checked with me to see if I was still completely satisfied I told them the story of the run around. In less then 3 days I had the manufacturer on the phone calling me, and asking what he could do to help clear up the problem.
 Being a  logical person I said, Please get involved and fix this. This was the finest piece of equipment I had .But after it stopped ,no one helped. With that it only took a few steps and the individual who was responsible for the product said he would send a replacement unit and a call tag to picup teh broken unit.
 Today that is CUSTOMER SERVICE A++.
I have to say, I am an American Manufactirer and if this was mad eoverseas you would throw it away, get no warrantee, and buy a new one.
 So in completion,Thank YOu allergy Club, It is worth ever cent I spent. I sincerely appreciate your effort.
Bayonne Joe

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Deceptive Business Practices

by bejart, April 22, 2009
I ordered a $299 room air purifier; the phone sales person said I will have it in a week. When I checked on the status a week later, I read "in process" meaning it will to be shipped by the manufacturer. Whereupon, I called Allergy Buyers Club. Their Customer Service next told me it was "back ordered" and not to expect it for another 3 more weeks. Next, they said they "only learned about  it" after I placed my order but, of course, they did not notify me there will be a delay. After additional questioning, I found out that Allergy Buyers Club is a "middle man" not a distributor. They have no inventory. It's a deceptive business practice to take the full amount for a product that is unavailable to ship without informing the customer it's back ordered.     

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Excellent quality and fast service.

Excellent quality and fast service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good

good

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent merchant! I high recommend...

Excellent merchant! I high recommend them.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

First one came damaged. But customer...

First one came damaged. But customer service took care of it promply. Thank You for putting customer service as a priority.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Very happy with the Customer Service...

Very happy with the Customer Service people.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good selection and I really appreciate...

Good selection and I really appreciate the product descriptions and reviews.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

The website was straight forward and...

The website was straight forward and the information was very helpful in making an informed purchase.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

the product was as advertised and...

the product was as advertised and received promptly

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Easy online service. Straight forward...

Easy online service. Straight forward website

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Awesome experience. The vacuum reviews...

Awesome experience. The vacuum reviews really helped me decide on the perfect vacuum

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Would recommend this web site to my...

Would recommend this web site to my family and friends.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Prompt delivery, well packaged, priced...

Prompt delivery, well packaged, priced competitively.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good products for its category and...

Good products for its category and reasonably priced. I have not ordered a lot of things from them but everything I have is always good product and timely delivered.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

fine

fine

  I would shop here again
Overall Rating: 5/5.0 store rating
 

All my purchases were made over the...

All my purchases were made over the internet. The products are as described on-line, packing and transportation are excellent, and the products are wonderful.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

IF YOU FOLLOWED THE ROUTE AND WHERE THE...

IF YOU FOLLOWED THE ROUTE AND WHERE THE PRODUCT CAME FROM I THOUGHT IT TOOK ABOUT 3 DAYS LONGER THAN IT SHOULD HAVE.. BUT YOU DID SAY ABOUT 10 DAYS, SO THE DELIVERY ON YOUR PART WAS OK..THANKS PAUL V.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great people to do business with

by kb1kvl, November 8, 2007
I purchased a vacuum from them from Georgia. It arrived at my door in Massachusetts three days later in perfect condition. The price was fair. They sent a catalog with the order. They helped me when I wasn't sure of what model I wanted. They helped me tremendously. I would recommend them not just to my friends, but to my family as well. They are good people in my book.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Buyer Beware

by denver77, October 15, 2007
I purchased a $600 air cleaner with no problems. When I needed to replace the carbon filter, I called, they looked up the unit and shipped a new filter. It was the wrong one.
It has now been over a year of calls, picking up the replacement, not picking up the wrong one and multiple calls and promises. Now they say it's been too long and they can't do anything. And it was their mistake in the first place! So I guess I'm stuck with a $250 filter that doesn't fit my machine. They have great info and are very helpful on the buying side but watch out if something goes wrong. They'll find a way to rip you off.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

some good products but awful service

by patti2003, January 8, 2007
I have had some awful experiences with AllergeyBuyersClub.com recently. I bought a Violight toothbrush sanitizer and then had problems with it turning on (2 months after receiving it). I emailed them and they told me I needed to talk to the manufacturer, not them.

I asked about delivery on another item and they sent a rude email asking why I waited so long to contact them (I told them in the email that I was dealing with a life threatening health problem with a family member). Then they told me to contact UPS because this wasn't their problem.

Their customer service reps have been rude. This has been a really bad experience. All of the products they sell can be purchased elsewhere.

Patti


x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

they talk real nice but not much for taking action

by peterwilliam, June 13, 2006
Very nice people. Good deliveries. Purchased over $3,000 worth of equipment from them and when I had my first problem, they could only talk nice. Refused to help, but talked real nice.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

great site - excellent advice - good products - prompt delivery

by whitewinelover, June 10, 2006
I suffer from seasonal allergies and am allergic to dust. This site has provided me with tons of useful info on dealing with my allergies and has earned my loyalty. Don't just go there to buy stuff - you can learn a lot from their articles and advice.

Further, I really like the way they review and rate products with a star system -- and find they have a great selection of stuff.

I have bought three humidifiers, two dehumidifiers, a comforter, some sheets, and a sinus irrigator from them over the past few years. The order confirmation emails and shipping status emails used to be crude but are now first rate and up to the standards of the best internet retailers.

I have called customer service once and got a knowledgeable person pretty quickly. They only have people on duty during regular biz hours which is inconvenient (maybe this has changed since last phone call).

I have not had to return anything but the package includes detailed instructions for returns.

As a person who buys almost everything except gas and groceries over the web, I rate this site as excellent.






  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Their customer service leaves a whole lot to be desired.

by pateeh, December 12, 2005
This has been a really bad experience. First, they were slow in filling the order, although they charged my credit card instantly. They said I would get an email when the item was shipped. After a week I called to cancel the order. One person said it hadn't been shipped; another said it had. Then the same day I got a very confusing email that seemed to say the item was back ordered. They don't return phone calls. They don't work the hours they're supposed to be there. Finally, I received a coherent email saying that the item had been shipped. Update: 12-19-05. It gets worse. I have to return the item. It took repeated contact attempts before I finally got a return authorization #. They charge a $15 shipping and handling fee even though I am paying for the return shipping. Steer clear of this company if you value customer service.
Update: Jan.5,'06 They've had the returned item for 9 days and still no refund on the credit card. They are still not answering the phone or returning messages. The next step is to file a dispute with the cc company.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

WORST Experience Ever!!! TERRIBLE Customer Service

by luandhattie, November 6, 2005
TERRIBLE EXPERIENCE!! Web site malfunction, charge for shipping and no product, no product ordered. Called, Order cancelled and reordered. On hold FOREVER. Item not in stock. Said order would take 5 days to get from warehouse then another 10 days before it would get to my house. Never came. Called back. Order was never placed to warehouse by AllergyBuyer's Club! Again, reordered. Again said 5 days, then 10. I doubt if product will even arrive. Can't wait to see VISA bill to see how many times they charged me for all this...Shop somewhere else, this is absolute worst experience I have had purchasing online -- and I have been buying stuff online for 6 or 7 years!!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

This is the MOST awful on line retailer.

by nannycay, June 23, 2005
This is the MOST awful on line retailer. You don’t get a real person if you are trying to reach someone in Order Status Dept. or Customer Service Dept. I left 5 messages – nobody ever called me back. And when I finally got hold of a person (on the order line) they were rude and refused to answer my questions and address my concerns.
My order was 3 weeks late. And, NO return policy on bedding if you just opened a package!!! And, why don’t they put a disclaimer when you are placing an order that the bedding items are not returnable!
I would never shop there again. And, they are certainly the most expensive store in its category.


x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
I ordered a Friedrich Air Purifier through this website. The order was placed easily and the purifier was received in a reasonable time frame. However, I was shipped a used air purifier. When I opened the box, I discovered a return slip completed by   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Great site with helpful product reviews and ratings.

by boomer143, April 28, 2005
The steam cleaner I ordered came very fast, works great. The video that came with the steam vapor cleaner was extremely helpful. I haven't had any issues whatsoever, so I
haven't had to call customer service. My order was received and shipped very quickly, though. Compared to the prices on similar items, this was a great deal. It has also been a tremendous help with my wifes sinus headaches -
after cleaning everything with the steam vapor cleaner and also picking up some good air cleaners, her headaches are gone. Thanks again!


  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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