AJ Madison

AJ Madison
Average Rating: 3.49/5.0 store rating
Customer Service 3
On-Time Delivery 4
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The worst

by icomplain, December 25, 2013
The worst experience ever!!!
I bought a Bosch dishwasher which was deffective when it was first
tested. They would not take responsibility and replace it. 
They changed their arguments every time. They wanted to treat it as though it was under the one year guarantee although it was never used and for me to call the manufacturer!
There is no one to talk to. They send canned computer messages.
 I would not use these people or recommend them for anything. Better pay more anywhere else.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
DO NOT BUY FROM THIS COMPANY.  They are a classic bait and switch.  If you do buy caveat emptor.  Check the BBB and look at the complaints not the grade which is paid for.  Check Yelp, check Reseller Ratings and you'll find that this   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

HORRIBLE STAY AWAY FROM THIS COMPANY

by trace21, August 19, 2013
WHAT A NIGHTMARE!!!  I ordered a washer and dryer on July 26th.. I was dicked around till August 19th when it was finally deemed lost in transit.. Customer Service was EXTREMELY rude and condescending to me.. I do NOT recommend this company at all!!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

DAMAGED PRODUCT

by twilab, May 24, 2013
I spent $2300 in appliances for a kitchen remodel.  We were delayed due to cabinet installation and my products were not opened and inspected.  When we opened the pristine microwave box, the microwave was crushed on the front left side.  I contacted AJ Madison and they would not replace the $300 microwave.  They offered a 25% refund if I went away, or a 10% discount if I reordered through them.  Obviously, they did not want me to purchase a new microwave through them.  If you use them, inspect all products within 48 hours and report any issues, because they will not replace damaged or defective products after 48 hours of delivery.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I ordered a vent hood, bosch dishwasher and a whirlpool refrigerator.The prices are great. The delivery was within 2 weeks.  I got what I ordered. I paid the extra $100 for the white glove delivery.  The delivery was a nightmare.  They   Read full review...

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Appliance improperly packed - zero customer service thereafter

by jeffmcclan, November 28, 2012
Our past experience with AJ Madison had been positive.  However, the Nov 2012 purchas of a  70" tall wine cooler arrived inadequently packed without a box - only shrink wrap.  Both sides were dented and the door does not close.  The shipper talked to AJ Madison and noted damage on invoice while at our house.

Two weeks of calls and emails (including sending pictures) with zero customer service.  They will not commmit to pickup the non-functioning appliance.  Requests to talk to an AJ Madison manager have been refused. 

We disputed the credit card charge and hope they pick up the damaged appliance soon.  Thirty-two days have elapsed since ordering.  Zero customer service - phone support seems to be inadequately trained and/or managed.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
On Memorial Day, I order a Maytag oven, Fridigare refrigerator, Maytag dishwasher and over the range vent in order to take advantage of the Memorial Day Sales.  At the time of delivery, the oven was noted by drivers and us that the side panel of the   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I read up on this company and despite the many negative review's I ordered a 36" 6 burner Smeg range with a  4.1 cu. ft. oven.  I was enamored by the price $1999.00.  I made the order received confirmation of purchase and in a couple of   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Don't do it!

by appleseedworks, August 24, 2012
Don't waste your time! After receiving a damaged stainless steel backsplash for my 48" Five Star range. They wouldn't exchange it. The customer service is not very helpful or willing to get your product delivered on time. We are a construction company and have to stick to strict schedules. AJ Madison put us behind 3 weeks on our completion dates and we had to buy 2 $500 backsplashes.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Great selection, price and service. What more can be asked for.

by jjy50, August 9, 2012
I purchased a refridgerator from AJ Madison after a great deal of research.  This is my second purchase from AJ Madison and the selection, price and delivery options can not be beat especially when you can catch a sale on whatever may be your needs.  The online site is easy to maneuver and the seller stocks most major brands.  They have become my first stop when researching a major appliance and for good reasons have been added to my "Favorites" list.  The staff takes pleasure in helping make the correct choice and will perform a comparison search for the consumer upon request.  I will be returning to their site for any other major purchases I may need to make in the future.  My purchase was delivered one state away in less than 48 hours after placing the order by friendly and helpful truckers and their delivery is available throughout the country.  An informed consumer will find AJ Madison an excellent choice for major appliance purchases, take the time to research other sites and see for yourself that your best buying option will be at AJ Madison for numerous reasons.  I have already recommended this seller to many of my friends and work mates.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Horrible experience. Save yourself the nightmare!

by advocate2, June 28, 2012
This company is suspect at best. I paid for a refridgerator. I was told it would be delivered 7-10 days after it shipped. The customer service ends as soon as you give them a credit card. They charged me twice for the same refridgerator. When I contacted them, they deleted the second invoice, which then told their system it had been delivered. I was never contacted for delivery and the refridgerator never came. After calling and emailing customer service several times, they sent an email saying they would refund my money but would keep $187 for "re-stocking" the appliance. In other words, re-stocking a refridgerator that was never shipped in the first place. Looks like a scam. My credit card company is working to deny all charges. Best advice: STAY AWAY!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Good experience and good feelings

by markb417, June 6, 2012
My experience was positive, but I had a lot of qualms after reading some of the reviews.  I did have to call once and inquire about the order status, as the website isn't really very interactive.  That call was well handled and accurate. They could unload a lot of customer service issues by improving the order information on the web.  I also should have ordered earlier, because it took a few days longer than I wished, but that's my fault.  The bottom line is I got the air conditioner I ordered when the tracking indicated and in excellent condition.  It's exactly what I expected and paid for.  In reading the other reviews it's pretty clear that if nothing is broken in shipping they're going to get a good review, and if something is broken and the customer doesn't handle it exactly right or if the person in customer service is having a bad day, A J Madison will be blamed.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Horrible

by tonit, June 6, 2012
I was very dissatisfied by the service I recieved by AJ Madison.  I ordered two of the most expensive products they sell--the AGA/Marvel Legacy refrigerator and diswasher.  I was promised that the items would be delivered and installed and that the old appliances would be removed.  The delivery company they hired was unable to install the new appliances and was only able to remove the refrigerator.  I had to hire a plumber at additional cost to me to install the dishwaser.  Adding insult to injury parts, were missing from the dishwasher.  I now have to spend additonal time working with their customer service to have the parts shipped.

I will never again purchase anything from them.

Tonit

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
My experience was extremely positive.  The website was very clear and allowed me to find the products I needed with the appropriate bells and whistles I thought were important. When I had a question, I called and had an amazingly helpful sales   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I  purchased a new range from A.J. Madison. Pricing was reasonable, customer service was courteous, and initial shipping was fast , but home delivery was a terrible. A.J. Madison uses Homedirect USA and local delivery companies to actually   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

FALSE ADVERTISING ABOUT PRICE MATCHING

by valuepursuit, April 26, 2012
I absolutely agree with the review of another customer who had the same situation. I was shopping for a number of kitchen appliances and three local vendors were quoting cheaper prices even with taxes and delivery on top of them. Since AJMadison advertises price matching, I wanted to see if they could match any of the other vendor prices. Who would not like to save, especially if there are several items that one needs acquire. AJMadison rep  not only failed to match the prices, but also was very rude about it. What a horrible customer service! Avoid!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

LOUSY, RIP-OFFS, POOR CUSTOMER SERVICE

by nomoreajmadiso, April 17, 2012
RIP-OFF/POOR CUSTOMER SERVICE   STAY AWAY !!!!!
Paid 1444.00 for a Frigidare with a $144.00 factory rebate. It took over a month for delivery. Rebate was declined because A J Madison failed to provide the serial number.
Unit was to big so I had to return. A J Madison is charging me to return:

30% Restocking ----------   $ 433.20
Original Shipping cost --    $  110.00
Shipping Cost   ----------    $  350.00

Total cost -----------------  $  893.20   

They could have saved me $200 by letting me ship it back using their account.  These people are not customer friendly, LOTS OF HOLD TIME ON PHONE, LOUSY SERVICE. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
I am very pleased with AJ Madison and how they performed.  I was skeptical and hesitant after reading some of the negative reviews, but then there were some positive as well.  Anyway, I went ahead and ordered a Maytag Refrig and   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

terrible experience

by knomad, February 25, 2012
DO NOT BUY FROM THIS STORE! Horrible experience with service and installation. I would not buy from them ever again and I am telling my friends and family to do the same. The salesperson promised items and services that were never delivered and never returned any of my phone calls or emails. The installation service was a joke -it took them 4 visits to install a washer and dryer. Following 1of their "installations" our laundry room flooded because the drain pipe was incorrectly installed! ! Customer support was only interested in making us go away not in helping us. Go to Sears, Lowes or a local appliance store - stay away from this one.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

AWESOME, FANTASTIC and WOULD DO IT AGAIN!

by twomanycows, February 24, 2012
I ordered 3 major appliances and within 10 minutes it was done.  The customer service I received was FANTASTIC!  I had doubts about the stove that I thought I wanted and discussed my dilemma with Mark (who took my order).  He thought of a product that fit my requirements and I looked it up on the website and BINGO it was perfect!  Within 24 hours my applicances were shipped.  I'm real excited about AJ Madison for appliances and the service I received.  Even when I called back I asked to talk to Mark and wow I was put right through to him...nice touch being able to speak with the person you have already established a working relationship with!  Thank you again Mark!!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
 

On a scale of 1 to 10 with 10 being best -- a solid 10!!

by lunargoosey, February 7, 2012
We would highly recommend AJ Madison to anyone anywhere. We ordered our appliances from them. There was a slight snafu which they immediately corrected. The appliances were every bit as good as advertised. Delivery was as promised. They were very courteous and helpful from beginning to end. We will definitely shop with them again.
Online stores could take lessons from AJ Madison.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Can't beat their prices or customer service.....Wow.

by bevinbuys, December 13, 2011
I can't say enough good things about AJ Madison. I price shopped our appliances for our kitchen and no won had better prices than them. I bought a refrigerator, stove, microwave and dishwasher for our new house. The appliances were delivered and put in a garage as our house was not ready. When we unpacked the refrigerator over a month later, there were two small dents in the doors. I contacted them as I was supposed to inspect the products after receiving them but I did not want to take the packing material off because they were going to be moved to another location. They are now  sending me two new doors and told me to contact them when I receive them so they can have someone come out and install them. No questions asked. Wow. Never had customer service like this ever before. Amazing. I would definitely recommend that you buy your appliances from you. Can't be beat in price or customer service.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Product description is tricky and missing leading. Don’t be fooled by the cheap price.

by penny110, October 17, 2011
Don’t be fooled by the five star review.  Read the one star and two star review and they are true.  The product description is so tricky and miss leading.  They made you think the price is cheap, but many accessories are not included. For example, we purchased a range hood for $379.  In the product description, it never mentions that non-duct recirculation kit is not included.  However, it mentions the lamps are not included.  The description is to trick people.  I received a duct type range hood and I have to pay $110 plus shipping to convert it to a non duct type, not to mention I have to pay for the lamps.  This company made return very expensive and hard.  They charge you 25% restocking fee and you have to pay for the shipping.  For expensive item like this, I should have gone to a local retail store.  We will never ever buy anything from this vendor.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
The order was fast enough. It took almost two weeks to be delivered. The guys from the shipping company seemed to be in a rush and didn't want to give me time to inspect the refrigerator, but it  seemed to be fine. The main problem I had   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

The experience was very bad, hopeless.

by peabody202, September 27, 2011
AJ Madison has delivery problems. They seem to rely on a separate national delivery company that, in turn, contracts with local delivery companies, who, it seems, in some cases, hire local delivery trucks.  If anything goes wrong, the customer is several steps removed from the process. AJ Madison, once they have made the sale, cares little about the customer experience and blames everything down the line.  It is not a good situation to get into.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
  After shopping in our local area for a replacement oven to fit an odd cut-out space, an Internet search led me to the one oven that fit our needs and to AJ Madison as a supplier.   The AJ Madison representative was both courteous and   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Atrocious customer service

by bernie36, September 19, 2011
I bought a Sub-Zero refrigerator (as part of a huge appliance order) and AJ Madison repeatedly sent me the wrong door panels.  I had to pay again for the right set and never got reimbursed in full for the stuff I returned.  They never return phone calls or e-mails, constantly change correspondents, and consistently lie.  Even if their prices are decent, it is not worth the aggravation.  Must be avoided at all cost!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

TOTALLY UNACCEPTABLE, TOTAL RIP OFF

by fredsfriend, September 12, 2011
UNFORTUNATELY THE FILTERS WILL NOT ALLO ME TO EXPRESS IN STARK TERMS HOW MESSED UP THIS COMPANY IS. I WAITED 3 MONTHS FOR THE DELIVERY OF THE MINI-SPLIT SANYO UNIT. IT WAS DEFECTIVE ON ARRIVAL AND THEY SAY THEY CANNOT GET THE PART TO FIX IT UNTIL JANUARY 2012. MY CLIENTS HAD TO SUFFER THE ENTIRE SUMMER WITH NO AIR CONDITIONER HERE IN LAS VEGAS. NOW, I HAVE TO TELL THEM THEY HAVE TO GO THE WINTER WITH NO HEAT. EVEN MORE UNSATISFACTORY IS THE SANYO TECHNICAL SUPPORT. LESS THAN 25% OF THE TIME I CALL DO I EVER GET CALLED BACK AND EVEN THEY CANNOT SOLVE THE PROBLEM.

I INSTALL ALOT OF MINI-SPLITS AND REGULAR HVAC EQUIPMENT AND GIVEN THE 25 OF SO HOURS I HAVE TIED UP IN JUST TRYING TO GET THIS ONE FIXED I HAVE LOST  IN EXCESS OF$2000.00

ADDITIONALLY, THE OWNER OF THE PROPERTY CANCELLED HIS NEW TRANE SYSTEM DO TO MY INABILITY TO GET AJ MADISEN AND SANYO TO ACT IN A RESPONSIBLE WAY.

IF YOU ARE A SERVICE VENDER, TECHNICIAN HVAC COMPANY OR A PERSON WITH COMMON SENSE DO NOT DO BUSINESS WITH THIS COMPANY THEY WILL RIP YOU OFF

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Liars! ajmadison.com has a big ad on their website that they will Price Match any other company's price. I found a fridge I liked at us-appliance.com for a great price; but before making the order, I decided to let ajmadison do   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I ordered an LG washer and dryer after researching prices on many websites.  When I found AJ Madison's price was below all other competitors and approximately $1000 less than local stores such as Home Depot & Sears, I decided to take the   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Would not honor advertised price for product

by kalansm, August 29, 2011
I ordered the Maytag Bravos washer in the silver. It was a great price. Unfortunaely I will not be receiving this washer, or any other, because Maytag discontinued the washer in silver. AJ Madison refused to give me the same model in white, or any other similar model, for the same price they advertised. I don't know the formal definition of "false advertising"- but when you advertise and product and price, you should honor that to the best of your ability. I am very upset by them and they way they handled our conversation and transaction.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Fantastic.....great prices with no sales tax!

by vinceflav, August 26, 2011
I had a great experience with AJ Madison. They promised me my appliances a week from the day I purchased and they were delivered by AM Home Delivery a day early. I purchased 3 Bosch appliances and they were as promised! 
It can sometimes be tough to get through there phone system but I had no problems dealing with these guys. Jonathan was a very nice and knowledgable sales person! 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I wish I had read the reviews about this store before I made the mistake of purchasing from them. I was too busy reading reviews about the washer/dryer I was interested in that I didn't think to look up the store itself. I am writing this so no one makes   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

really disappointing

by brooklyn77, August 14, 2011
Poor service. Lots of double talk. Once they got my money, that was it. Had trouble with installation - took 4 months and a lot of phone calls and finally had to hire someone else to finish the job. Like to support Brooklyn businesses, so hate giving a bad review, but these folks were pretty poor.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
I purchased a Frigidaire Dishwasher from AJ Madison. Immediately after hooking it up, we found that the unit leaked water. Between 5/23 and 6/20, I was only to reach AJ Madison once. They gave me the phone number to the repair company. I contact the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I ordered two units from AJ Madison: 1) A Frigidaire Microwave and 2) a Frigidaire Stove. Upon adding the items to my online shopping cart, the website displayed applicable 'rebates', which it automatically deducted from my total online price. At   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

BAD

by bmello25, August 1, 2011
DO NOT BUY FROM AJ MADISON!  We ordered our washer and dryer on 7-7-2011 and we thought that we gave them plenty of time to deliver it.  In fact I placed in the notes section that we wanted it delivered by 7-23-2011.  I received several   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
AJ Madison has the worst customer support I have ever experienced.  The few dollars that you save is not worth the hassle.  I placed an order in March and needed to order switch to a larger size cook top to go with the double oven I ordered   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Great Experience Overall, Highly Recommended

by johnlep, July 28, 2011
From pricing, to my product specialist, to delivery, my overall experience with AJ Madison was very positive.  Pricing was very good, my sales representative was very knowledgeable about the products I was interested in purchasing and the delivery men were prompt, courteous and very careful when deliverying a compete kitchen and laundry of appliances into my home and down a full set of stairs down into my basement.  I highly recommend AJ Madison!
John L., Philadelphia, PA

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I was concerned after reading all the complains about poor customer service, but I took a chance and was very pleasantly surprised. I ordered an expensive washer & dryer which retail well over $2,000.  I had shopped at Sears Outlet store and   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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