HomeAndOffice

HomeAndOffice
Average Rating: 3.52/5.0 store rating
Customer Service 4
On-Time Delivery 4
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     I have to admit that I was a bit nervous about ordering from this company after reading some of the negative comments, but I took a chance and ordered anyway, and I'm glad that I did.  I ordered the 15 drawer apothecary   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Rude seller. I'm disappointed.

by andy_turcan, November 5, 2009
Ordered a CD/DVD tower on 10/21/09. Paid the same day. As of 11/05/09 the order status was still 'Paid/Unshipped'.
Emailed them twice and got an error "Delivery to the following recipient failed permanently: service@storyourmedia.com - Technical details of permanent failure: The recipient server did not accept our requests to connect. ... [storyourmedia.com (1): Connection refused]".
Filed a dispute with Paypal.
Here's the response from StoreYourMedia: "did you notice that you misspelled our email address? We are disappointed you didn't even bother to double-check your spelling even after the two failed attempts at sending an email. we will be happy to cancel your order and issue you a refund."
I got my money back, but I still consider this to be rude. Even though I did misspell the email address, they didn't even offer a slightest apology for a two-week delay.
Good luck with your business StoreYourmedia with such customer service.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Negative - no response to e-mail or phone inquiries.

by nick7tuck, February 12, 2008
Offered same media cabinet as several other on-lines stores for a few dollars cheaper, plus $20 off at checkout (shipping included). I ordered Jan 18, received a confirmation e-mail, my VISA got charged within 24 hours. I received an e-mail from UPS on Jan. 22 saying that billing info was received. Now 3 weeks later, same status and they are unreachable. I have e-mailed and called (left messages) without ANY response. Another negative - they are only open 9 hours a week - T/W/Th from 10-1 PST. What kind of business is only open 9 HOURS a week?

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I ordered the "Library Card" style CD/DVD unit and I received the BEST customer service from this vendor. Far above and beyond what I have received elsewhere and I have ordered from Amazon, Macy's, Pottery Barn, Plow and Hearth, Ross-Simons, Barnes and   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Do Not Buy From This Company

by sumrzz, January 8, 2008
It's very obvious to me that some of these opinions your reading here are in Store "Store Your Media" representatives. Just like another previous poster, I too am having issues with this company.

I'm now going on over a month & no delivery after telling me that it's back ordered. I've sent and email..no return,
made a phone call & recording tells me their closed.
During the day during the week?

I smell trouble from this business brewing. Don't buy.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

They raised the bar.

by mtjp, November 14, 2007
I have found another very good retailer. Have had difficulty getting what I needed from others in this market. Store You Media responded within hours to my email requesting my order be checked. Unit was shipped promptly and "as advertised".

I am pleased with their polite, intelligent nature and will continue to use this retailer as more storage is needed.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great Products, Good Price

by alfisti13, September 17, 2007
Great products and service on two occasions via ebay. They quickly shipped both the DVD cabinet which was great quality and the metal speaker stands. I am surprised to read several poor ratings from others on this company, as I could not have been more pleased with the purchases and response of Store Your Media. I would buy again from them, and certainly recommend them to anyone looking for a great selection of quality products.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Terrible

by kathscro, September 6, 2007
Don't even think about this seller! I too was sucked in by the price. I never received my shipment. They did cash my check but we have still not received the order. I have called - no one calls back. I have emailed and did get a curt response but still no delivery.

The phone seems to be on a recorder with no person there to ever answer. I would never do business with this company again.



x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Great promises--Lousy results

by ipodcase, August 28, 2007
I am not happy with Store Your Media. I ordered a small item on July 23. It's been over 5 weeks, and I still haven't received it. I've left phone messages the last 3 weeks, and no one has called back, despite the phone recording that states someone will get back to me as soon as possible!

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Excellent! Would highly recommend this site.

by elmcnm, August 19, 2007
After searching online for weeks, I found the perfect media storage cabinet on Storeyourmedia.com. I ordered it, but then decided we needed a larger one. I emailed the company and they called back the same day. They changed and processed the order. The cabinet arrived in a timely fashion, was beautiful and just what we wanted. I contacted them again about a billing issue & they corrected that promptly. The only area I would have improved upon is an updated e-mail confirmation once the order was changed. Otherwise it was a positive shopping experience and I would definitely use this company in the future.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Superior in all categories, an exceptionally rapid shipper.

by gpabm, August 2, 2007
Outstanding correspondence and rapid shipment. Prices are not only competitive but the lowest I was able to find from any e-tailer that carried these particular cabinets. The items arrived as described and intact (double boxing didn't hurt). Exactly the kind of retailer I prefer to do business with online because the correspondence was timely, correct, and had follow-up to make certain I was satisfied. Amazingly, the shipment time from this retailer was seven days less than another e-tailer and at the same price. After viewing their rather extensive inventory I will admit that I am definitely impressed and expect to do business with Frank at Media Online again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Outstanding, very responsive customer service

by stlouis2005, July 30, 2007
This was my first time ordering from Store Your Media Online Store and I was very impressed. My order for a cabinet to store CDs was processed and shipped quickly. The product was accurately described with excellent photographs from different angles and so there were no surprises when it arrived. I was very pleased with the quality of the product

However, the CD cabinet was damaged in transit and this is where StoreYourMedia really became impressive. They responded to my e-mail notifying them of the damage within the hour, apologized (even though it clearly wasn't their fault), and said they would ship out a replacement within the next 3-5 days - without waiting until the defective unit was returned! In fact, they shipped out another unit within 2 days! The replacement unit arrived today in perfect condition. Outstanding, very responsive customer service!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
The order was just as I requested, huge 2242 cd or dvd rack I am using for paperbacks. I won the item from ebay, and there was excellent communication between Store Your Media and myself. I spoke with them several times to verify the finish I wanted, and   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

EXCELLENT VERY GOOD COMPANY TO DO BUSINESS WITH THANKS

by unclebuck46, July 6, 2007
excellent product. l have put a lot of entertainment centers together and this was the first one that l did where ALL of the parts matched and went together right.EXCELLENT COMPANY. FAST SHIPPING. WILL BUY AGAIN

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Good transaction, responsive seller, thanks

by dogfuzz1, June 27, 2007
I purchased a CD rack to store about 450 CDs. It was listed on Ebay and Amazon for varying prices and shipping costs. Basically if the price was low, the shipping was high. Yippee.

After a few iterations, I was able to negotiate a good deal on both and ended up beating the best price I saw out on Ebay. The item arrived quickly in great shape with no surprises.

The seller was responsive and forthright. I would recommend them to others looking for this type of product.

thanks again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Smooth, friendly service.

by tibson, May 17, 2007
My experience was very positive, I actually cancelled my initial order and placed one for a bigger, better and prettier rack (men, huh?!). The first order was cancelled with no problems, and I received the DVD rack I wanted after exactly 11 days. I am very happy with it, looks great in my living room and the service was great!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Great DVD cabinet!

by lauranoelle, May 14, 2007
I placed an order for a large capacity DVD cabinet and the product was shipped very quickly and nothing was damaged in transit. We have been searching for a cabinet of good quality and that could hold our large collection. I am happy that I ordered from Store Your Media because it was everything that I hoped for. The cabinet was very easy to assemble, is very good quality and looks absolutely beautiful in our family room. Didn't have one problem with placing the order or not receiving the product timely. I would definitely recommend Store Your Media to my family and friends!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very happy with speed of delivery and the product itself

by rosiew, May 3, 2007
I ordered over the weekend, it arrived on Thursday. It was packed very well, and I love the product. It is for media storage, and all my DVDs and CDs fit, and are covered by the door. Shipping included in the price made this quite a bit less expensive than other companies will a similar product.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

HORRIBLE...AVOID

by dpenalty, March 16, 2007
Did not read reviews prior to ordering A/V rack...big mistake. They say 2-5 days to process order and 3 day express shipping, I've currently been waiting 8 business days and the item has still not been processed or shipped. E-mailed several times and phoned multiple times all in vain. Please, please, please avoid this place. Don't get sucked in to the 'free shipping' and 'free upgrade to 3 day express shipping' or '$20 off your order', this online merchant will take your money and run.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Avoid this seller

by h3y2006, October 25, 2006
They are lies! Don’t believe at all. Their ads are usually shipping within 2-3 business day after payment clear. But after 6 business day (8 calendar days) they still not ship! Email question no answer! Until I fax and email cancels my order, they email sorry and say YOUR ITEM WILL SHIP IN ANY DAY! What do you thinks if you were buyer! Buy and don’t know when you will get it! Next week? Next month? Next year??? Avoid them. If I am not canceling they will never shipping! Bull sh seller!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

This store sucks! AVOID STORE YOUR MEDIA!!

by tg011, January 25, 2006
This store sucks! I needed to return an item and they wanted to charge me almost 1/2 of what the item costs just to return it. They wanted to charge me for the original shipping - which was included in the price when I bought it! That means I'd be paying for shipping twice. Then I had to pay for the shipping to send it back to them! And on top of that they wanted a nice restocking fee.

There are a lot of media storage web sites - AVOID THIS ONE!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating

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