Working Person's Store

Working Person's Store
Average Rating: 3.46/5.0 store rating
Customer Service 3
On-Time Delivery 3
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They have a very good web site but very poor service

by rick_1585, January 13, 2014
I places a order to working person on 12-22-2013 this is my second order from them the first order took about three weeks to receive after a phone call second order i am still waiting it been 23 days and no order information or tracking information when you put your order information in on there web site it tells you still processing on 01-8-2014 imade a phone call to working person they told me i would receive my order 2-4 days i am still waiting for my order  this will be last  time i will order from them. Think twice before you order from this company

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Crap

by lynxpilot, November 5, 2013
Ordered 3 shirts to have embroidered with company logo.  Received, embroidered, and washed prior to use.  One of the shirts was at least 2 sizes too small.  Others were fine.  Asked for return and was denied because they were embroidered and washed.  This was an obvious mislabeling at the factory but this store chose not to make it good.  Will never shop there again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Not as good as it looked..

by sdog664, December 17, 2012
Slow shipping.  billed me for Priority mail and did parcel post instead on two seperate orders.  Still waiting about a month for something their webpage said was instock.  Will not buy from them again.   Prices for Alaska shipping were very high.

x I would not shop here again
Overall Rating: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
After purchasing a product at a slightly higher price than I could find elsewhere, on account of an apparently good shipping deal that made the total price including delivery appear cheap, I was most disappointed to be CHARGED EXTRA a few days after the   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Complaint Description:Ordered 11/01/12 paid $33.37 for expedited delivery. They billed my credit card, including extra delivery and I haven't received item! No response. Okay, I ordered NOVEMBER 01, 2012 with expedited shipping to have within   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Worst shipping very slow

by richard06484, October 10, 2012
Extremely slow .They will not tell you there is no stock . Worst experiance will never do business with this unprofessional company again BEWARE SLOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOW

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Don't shop here if your order is time-sensitive. Items may not be in stock.

by tryingmybest, October 1, 2012
Do not trust this website -- they don't indicate when items are not in stock. If you're lucky, you'll receive your order on time.  If not, it can take weeks as they order from the manufacturer, without even updating you about the situation.  I ordered two items with expedited delivery, and promptly received a confirmation email saying that my order was "Processing."  I heard nothing further from them for a week. I got nervous when the package still hadn't arrived, so I went back to their site and checked my order status and finally found out what was going on. When I spoke to an employee about this on the phone, she said their website simply "is not capable" of tracking inventory -- apparently they have no plan to fix this, in spite of all the complaints about it here and on their Facebook page.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Horrible customer service

by tuneplaya, June 22, 2012
This company is terrible..... STAY AWAY and buyer beware.

It seems they are nothing more than a storefront with no inventory and nothing but form letters for replies to inquiries.

They don't advise you items are on backorder and then when you call them to find out where your order is they give you the runaround and a date the items will ship...... lets just say 17 days later still have not heard from them and item still has not shipped.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

HORRIBLE EXPERIENCE!!!!!

by lkjdfakjhf, March 27, 2012
After check-out  I had a message that read Express Check-Out Failed in red letters.  I waited three days and never recieved any confirmation upon which time I reordered.  I did recieve confimation this time but to tell me the item was not in stock, although the site said it was, and that it would ship directly from the manufacturer.   I then get home two weeks later to find two pairs of boots sitting on my doorstep.  I called customer service to see about a refund and was told that I could send them back for refund but I have to pay for the shipping cost.  The customer service rep. that I spoke with was a joke.  She wouldn't stop talking long enough to listen to what I was saying.  She kept telling me that I recieved a confirmation for each order even though I told her at least four times that I only recieved one confirmation for one order.  I WILL NEVER BUY FROM THIS COMPANY AGAIN!!!!!!!!!!   

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
They have a decent selection of items on their website. The problem is they never have anything in stock even though they state on the website item is in stock before you checkout. Not until you pay and weeks go by do you find out they   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Stay away from this place ( Working Persons Store ), They are very nice on the phone but that doesnt get the order to you.I placed a order on Feb. 25- 2012 and I still havent recieved my order. I ordered a new pair of work boots because   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Dishonest company

by wpsucks, February 19, 2012
I placed my order on February 9th- 10 days ago. Delivery time was estimated between 7 and 14 days. I just checked the status of the order and it says that you have ordered the boots from the manufacturer, and haven't even received them yet! Why not just   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I wish I had visited this website before I placed my order. I am a professional aircraft mechanic and go thru boots and pants rather quickly so when my wife found this website I was excited until.  My wife ordered me two pair of Wolverine Boots for   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I placed an order on 12-21-11 for 2 pairs of Wrangler jeans. Work ing Person's Store was listed with the lowest price and free shipping to boot! When I placed the order they showed as being "in stock" and stated that my order would ship   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Horrible experience, shop elsewhere!!!

by schachattack, December 5, 2011
Over 30 days and no word from these jokers yet!!!!  Unbelievably slow for online retailer in the internet age!!! 

Slow to respond to emails, slow to ship, they sell you stuff that they do not have in stock, and do not answer the phones.

This was the first and last order I will ever place with them as I am number 15 in line on hold for their customer service.

This takes a bad shopping experience and makes it worse.

UPDATE 12/6:  They finally answered the phone after sitting on hold over 30 minutes. When I gave order number they told me they thought it shipped,  could not find it in the back, and no tracking number.  Told them if product did not show up by 12/7 that i would just be charging back the order on my credit card while i still can.  Not much of any kind of retailer much less an internet retailer.

SECOND UPDATE:  Finally got someone, they refunded my money and told me they would send me the product free.  That was a week ago and still nothing.  At least I got my money back!  Dont trust these guys, dont waste your time, money, or effort.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Crappy

by salimcain, September 8, 2011
Terrible customer service.Terrible delivery speed.I will not use them again.I ordered a pair of boots almost two weeks ago. I paid extra shipping to have them delivered in 3-7 business days.  Their site clearly states that they will send an   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Horrible communications and non-existent customer service.

by cactusmule, September 3, 2011
The website looks very nice, but that superficial appearance is as far as the quality goes. They don't seem to stock all that they sell and will delete out of stock items from an order without any notification causing additional shipping costs to get the item from a vendor that actually stocks what they sell. I regret giving workingperson.com a chance. It was a mistake that won't be repeated.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

sucks for returns

by dgx1, July 19, 2011
Customer support does nothing.  they lost a return i made. said they would issue a gift card. when i try to use it, it comes up wrong or expired " talked to them about it, very nice folks, they issue a new card # and the same thing happens, its like a cruel joke,   be very careful about what you buy from these folks. if you need to return it, its like HELL.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
My order for a pair of women's boots was shipped accurately and arrived in a timely manner.  The problem arose when the boots did not fit properly and I shipped them back for a credit.  An email was received from Eric Deniger (CEO) stating that   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Bad experience. Will never use this store again! No communication on orders.

by harley1199, January 8, 2011
I will NEVER order from this store again!! I placed an order a month ago, and still haven't recieved my order.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I too was disappointed with my Filson winter coat order experience via Working Person's Store and had this cancelled.  After placing my order several weeks before Christmas, I received an update notice the following week that a shipment   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I have some strong mixed emotions about this store and, in all honest, I think it ultimately comes down to luck.  The first time I ordered from them things were great.  I bought a pair of shoes and the price was right and the shipping speed was   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Terrible, dishonest

by saint123, May 14, 2010
It's a total scam...Be aware.
They are selling something they don't even have.
Placed an order in February, all they did was telling you the item is in back order every 2 weeks. It's May and I still have not received anything, not even a follow up.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Terrible.

by morality, February 13, 2010
Was initially excited to find the store and the great deals that they have.  I ordered a pair of Timberland boots that i needed to start my new job.  I ordered them on Sunday February 7th.  They offered free shipping 7-14 days.  I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Listed item falsely as in-stock, still no money back

by jagermeister22, July 15, 2009
I spent much time looking for a very specific jacket and Working Person's Store finally had it listed as "In Stock". After taking my money for both the jacket and shipping & handling I was promised on-time arrival. After a few emails back and forth I was informed that the jacket is actually out-of-stock and cannot be delivered until August 5th. I've yet to receive my money back.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Reliable, Trusworthy and Honest : WorkingPerson.com

by contractor4, July 8, 2009
My orders have been received as expected- since 2003.  I have been shopping online with WorkingPerson.com for years and have never had a problem that was not addressed quickly.  They have always come through for me.  The customer service department can get difficult to get through to around Christmas, but otherwise I have had a minimal hold time and everyone has been focused on taking care of me.  Their returns process is very easy and fair and their prices and price matching policy is among the best I have seen.  The site has always been accurate.  I would highly recommend WorkingPerson.com.  (I do wish they would start carrying Berne apparel.)

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I was shopping for some Dickies work shirts for my employees, I own a small business, and I have shopped with the Working Persons store before so I know they have good prices, they don't always have everything in stock but if I need something fast I call   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I was shopping online for a good quality folding pocket knife.  Their prices were the cheapest I could find and given the free shipping, the deal was impossible to beat elsewhere.  So I placed my order.Then I started reading online   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Horrible Online Ordering Experience

by jczipo, November 28, 2008
Ordered 2 Sweatshirts over 3 weeks ago.  After 2 weeks called, phone to customer service disconnects you, sent emails and "opened Tickets" on their system. No Response.  Horrible Customer Service or should I say No Customer Service.  Stay away from this on line retailer!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I placed an order for a Carhartt coat on Oct 22. I selected 3-7 business days shipping because I needed it before Nov 10, when my husband was leaving for a month long trip overseas. Their website says the item ships in 48 hours. On Nov 3 I checked the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
This is the WORST on-line shopping experience I have had, bar none. I placed my order for a pair of Bogs boots thinking I was getting a deal with their low price and free shipping. I was so excited. After giving my credit card information address, and   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

ok, but not impressed

by tomdang, October 9, 2008
I've been shopping for boots online as far back as I could remember, been through major popular sites such as Zappos.com, ShoeBuy.com, PapaShoe.com, Wolverine.com and Shopzilla.com. I could say that although Workingperson.com provides a comparative good package of services and a decent stock, they do not really stand out to me overall as the strongest. Boots that I want are occasionally out of stock and deliveries are less reliable.

x I would not shop here again
Overall Rating: 3/5.0 store rating
 
Ordered a pair of Doc Martens Steel Toe Wellingtons on Aug 28. Site said in-stock at time of order. 2 hours after placing my order, received notice item was OUT OF STOCK and on BACK ORDER. OK fine...I send them 3 e-mails over a week asking for a shipping   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I ordered from WorkingPerson.com and paid with a debit card. They said the money would not be removed from my account until the order was shipped, however the very next day they removed the money from my bank account. The web site said the boots   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

My worst online buying experience by far!

by wwasher, August 26, 2008
I ordered from WorkingPerson.com and paid with PayPal. The web site said the shoes were in stock. I heard nothing from them. After two weeks and no shoes, I called. They claimed they had sent two emails to me. They are correct. One was saying that the email address given by PayPal was incorrect and use a different address. I used the other address and got no reply. A week later, I sent another email and got no reply. When I finally called, they said the shoes were out of stock and would been in the next week. Nothing yet. I tried the online assistance, but every time it said the operator was busy. After trying several times, I left a message asking them to call me. As of this writing I have not received a call. I won't ever buy from them again. I can't even get my order number. I would much rather pay a little more and have good customer service.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

NOTHING EVER IN STOCK!!

by krissy72, July 15, 2008
Will never order from this store again. My orders are always on backorder, forever. I have canceled all orders and I advise anyone else that if they actually want to get their order, buy from another store.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

back ordered forever

by ticked58, January 25, 2008
On December 9th,2007 I ordered some Carhartt overalls for my husband and received them within 3 weeks. However, I also ordered Carhartt winter coveralls at the same time, and they went on back order..again...and again.. and again. January 25th,2008 came and still no coveralls.I called them and once again they said they are on back order..now till February. I thought their price for the coveralls was good but it wasn't worth waiting till the end of winter for them. He won't need them in the spring so I canceled my order.
I was never notified at anytime they were on back order until I complained. I had to call them every time to inquire why they had once more not been shipped. They sent me a $10 coupon for my trouble.I guess they want me to sit around for months and wait for another order. No thanks.
They will not get any future business from me!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Poor service, Nothing is stock. Avoid.

by chopshop, November 26, 2007
Items I ordered were on backorder. No communication until I called. Very disappointing service. Finally got items after 3 weeks, but I needed them sooner.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

I was completely ignored!

by nermly, November 17, 2007
I placed an order almost 4 weeks ago. I have not received it, nor did I get any response from my emails inquiring about my order. Today I bought the item somewhere else and canceled my order. Apparently they are doing so well they don't need my business.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

good comunications, good price.

by Working Person's Store Shopper, October 6, 2007
good comunications, good price.

  I would shop here again
Overall Rating: 5/5.0 store rating

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