Walmart.com

Walmart.com
Average Rating: 2.96/5.0 store rating
Customer Service 3
On-Time Delivery 4
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DISASTER.

by book_addict, January 11, 2014
Disaster sums it up.  For comparison, I can't say I have ever had this type of problem with Amazon. Anytime there is a problem, they are able to fix it quickly with a quick phone call. Not so here! I placed an order, it was   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Unable to deliver, product kept in trailer for weeks

by diana_bt, December 20, 2013
I ordered a threadmill on Dec 6, 2013. The Walmart websites estimates delivery date after 2 business days. However, Walmart does not do deliveries, the ironically called "Same Day" delivery company does it. After 14 days of waiting a Walmart customer service representative says "If the threadmill doesn't come next week, it will be delivered the following week probably". My credit card was charged 2 days after placing the order! Do not order large items online from Walmart Canada!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
DO NOT ORDER FROM WALMART.COM USING A PAYPAL DEBIT CARD OR YOUR PAYPAL ACCOUNT. Neither of these options works on their website. First, I tried using my PayPal debit card to place an order and an hour later, I received an email that the order was   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Bad experience with Walmart.com

by alex70, December 11, 2013
I placed order (walmart.com) for Sofa-bed on December 1st, with delivery by December 12th. In 7 days order was not processed. I send email to customer service. In a minute I received reply with delivery policy, nothing about my order. In two days I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I moved to a small town after marrying my now husband. The only store that was around was Walmart. I had never seen a Walmart before but Walmart became are one stop shopping center. We buy everything at Walmart now from groceries, paper products, kitchen   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very good. Pleasant and hassle free.

by tbutoi, November 25, 2013
5 star customer service when calling walmart.com. I needed to return an item. When I called there were only 2 prompts to go through, then my call was answered in about 1-2 minutes. The representative was pleasant and helpful. No hassles about the return. Walmart refunded the full price plus paid the return shipping!
They are also in the U.S., not foreign based. 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

On-line product orders never ship!

by blahblah007, November 14, 2013
Ordered a vacuum battery on October 25th with a delivery date of Nov. 7. Compared with Mazon, really poor time frame, but it is Walmart.  It is now the 14th, no battery, no update from Walmart.  Really, really shabby on-line experience - almost as bad a going to their stores.

Cannot imagine how they expect to compete in the on-line space: just more evidence of their arrogance and contempt for customers and workers. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Horrible

by vilmaa, November 12, 2013
I ordered two t-mobile pre-paid Nokia Lumia 521 phones from Walmart.com along with 2 air time cards for the phones.  When they arrived, I tried to activate the phones for 3 hours without success.  The sim cards wouldn't work.  I called   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 
Very terrible customer service!  Good online selection, which makes it tempting to do business with them- but be warned- if anything happens to go wrong, you are in for a frustrating experience.  I was a frequent customer, purchasing for my   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I bought 2 items online at Walmart.com Online store. And they only sent 1 item and messed up sending out the other item(student desk). I took 2 weeks until I waited for the desk I was waiting for. Now when calling or contacting customer service, you can   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
TO: WAL-MART PUBLIC RELATIONS FROM: JANET KENNEY DATE: 08/22/2013 SUBJECT: WAL-MART’S EGREGIOUS CUSTOMER SERVICE To whom it may concern:                   My story of   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I've always liked shopping at the store Walmart. But I can't stand waiting in those awfully long lines! Also, I don't love how the store's atmosphere is. It's just not appealing to me, therefore sometimes I avoid Walmart for those reasons. Now, I shop at   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Do not buy Walmart.com gift card!!!!

by edhl, April 7, 2013
Horrible online shopping experience. Customer service is terrible. Would give 0 star if I can. I bought a Walmart.com gift card in 12/2012. I use it to buy a SKYPE $25.00 e-gift card. They cancelled my online order (address and name matches the order) said my order didn't pass security check. Multiple email to Walmart.com customer service got the robo email reply which absolutely has no explaination on why my order is cancelled. Calling customer service two weeks later said they are still investigating. I would never buy another Walmart.com gift card. I should post all their response and you can decide whether it is worth the trouble. If it is not walmart.com, I would think the company scam my gift card money. I still can't spend my gift card money because my gift card is blocked (check balance in their site shows my balance is correct).

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Great prices!

by svnty6rs3, April 5, 2013
I love the great prices on walmart.com and the selection is always among the best in the industry! I will continue to shop here for the forseeable future.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Don't believe it when Warlmart offers express delivery!

by nononsensegal, February 26, 2013
As usual, Goliath has the upper hand.  Ordered some DVD's express mail--paid an extra $10 for the speedy delivery. Walmart never bothered to  contact me to let me know that the order would probably take up to 10 days.  I only found out when I checked to see if it would arrive today (as "guaranteed") It gave me an option to cancel order.  After fighting for an hour to talk to a customer rep, she said there was no guarantee I could cancel the order!  I said, "You will confirm I ordered it to be delivered today?" "Yes".  "You confirm I have the option to cancel?" "Yes but I can't guarantee it will be cancelled."   I told her that I was going to cancel it on my credit card. She said, "You do what you have to do."   How nice that she cares....!  It is very typical that Walmart has  an easy way of ordering but it takes an act of Congress to cancel or get help.  Walmart has done a great job in eliminating small town, Main Street America.  Now that this company is in the driver's seat and on a huge corporate level, good luck everybody!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

from bad to great after great customer service from Dion

by cghomeslice, December 18, 2012
My husband and I made an order on walmart.com for personalized christmas gifts. After misleading information on walmart.com, we found out, after our order was finalized, that our items were not going to be here before christmas eve. AFter very lenghty phone calls (multiple) with customer service, we found Deon! He was amazing! He made sure we had our presents before christmas eve, and even gave us a compensation with the total price! Its not very often you come across a customer service rep that is respectful, kind, funny, and willing to help. Thanks to Deon, our family members will be opening their gifts christmas morning! Merry Christmas, Deon! Thank you very much!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Horrible Customer Service and shipping

by badwalmart, December 15, 2012
I will NEVER shop at walmart again.  I ordered an item online on black friday this year.  The item never was never received at my house.  Walmart would not offer me a replacement because the color of the item I ordered was not available when the item I wanted was still available in a different color. The customer service is horrible.  DO NOT SHOP AT WALMART>

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

The worst online shopping experence

by bennettja67, December 10, 2012
I had the worst experence on an online order thru Walmart.com  I never used their web sit before and will never again. I tried ordering two items because of what they advertise on the web. My order was canceled four times on their end for unknown reasons. They claim that I had credit card issues. Not true. I called my credit card companys, yes I say companys because I tried two different credit cards. Both card companys authorized payments and charge me but Walmart.com canceled all four of my orders. I thought something might have been wrong on my end, not the case. What I did find was that they had stated there products with wrong information and maybe I think in addition they under price the items and Walmart.com and tried to pass it off on to me. One of the items was advertise as a 9.7" tablet. After further investigating with other companys I discovered why I couldn't find it anywhere else. Because it was actually a 7" tablet. Buyers be ware. Check their product description if the price seems to good.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

unreliable, disappointing service!

by sarahpoole20, December 4, 2012
i ordered a graco crib with bonus mattress on nov. 15 with an expected sitw to store date of nov. 30. the store received the mattress, but not the crib. a manager said they had to return it but couldnt tell me why. i called walmart.com and they told me the crib was never even delivered to the store and could not provide me with an explanation why. i had to get the crib shipped AGAIN today. very unreliable delivery. will not be using walmart.com again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I ordered a Straighttalk unlimited talk, text and web access card 24 HOUR AGO! The PIN was suppose to arrive via email. So far NO PIN, NO EMAIL. I was told by the Walmart order confirmation email that the email with the PIN had been sent. That was 24   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 
When getting ready to review an online store, I often worry that I haven't had enough experience with that particular merchant to review them — what if my experience was unusually good or bad?Not with WalMart.com. I've ordered from them   Read full review...

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
 

i will not recommend buying from the site. physical store is fine

by sam_buy, August 29, 2012
I ordered a bike from walmart.com. the bike never arrived. I had to call to find out what was going on and after much hassle was able to get the order cancelled and refunded !

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Terrible Customer Service

by lvandee, August 22, 2012
I am amazed at how poor the customer service is at walmart.com.  I tried to order a bicycle for my son FOUR times.  Each time, they canceled the order soon after I placed it.  The kicker is that I used three different payment methods (all with available credit lines.)  I attempted to call walmart after each order (good luck getting ahold of someone.)  Today's conversation with "supervisor" Jessica was the last straw.  I can NOT believe that more customers don't defect en masse.  It is NOT worth the hastle.  Bye bye walmart, I'm sure Target will be happy to have my business.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

HORRIBLE

by adoppelheuer, August 22, 2012

i ordered something to have shipped by 8/21/12, paid for the rush.  It didn't come.  I called and they can't tell you anything and don't seem to care about the rush shipment.  I WILL NEVER SHOP ON-LINE WITH WALMART AGAIN.  They have uniformed people answering your calls.  They don't see the importance of paying extra for rush delivery?   

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I did a site to store order on a plastic nursery toy set for my daughter's birthday.  I ordered it very easily and without any issues.  It took about a week for me to get the email that it was ready to be picked up but that didn't bother me too   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I purchased a Haier 0.7-cu ft Microwave from Walmart.com on July 4. The next day (July 5), I received a shipment notification from Walmart.com with a FedEx tracking number. After tracking this package for a few days and seeing that the status remained   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Horrible

by gwyneth000, June 14, 2012
I ordered a flat screen tv and with extended warranty as a gift on 6/3. I received an email stating that my order had shipped via Fedex on 6/4 and would be delivered between 6/6 and 6/11. Well, it is now 6/14 and still no tv.  I got the warranty via email on 6/4. I was sent a tracking number for the Fedex shipment but all the website says is that the shipping information was sent to them. No product shipped yet. ??? I have sent three emails to Walmart customer service but all I get back is a completely useless automated email without the information I need to try and track my order. I am going to just cancel my order , call this a lesson learned and pick up a tv elsewhere.  Since they had already charged my credit card I hope there are no issues in getting a chargeback on my credit card.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Horrible

by lovelychris71, June 9, 2012
My recent experience with Walmart.Com has become beyond horrible. I ordered 16 boxes of Special K Cereal June 1st, 2012, some body wash, deodorant, and powder. I had to wait awhile only to have my order mixed up. I received someone else's   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

walmart.com rip off - No product and steal my money

by compwaco, May 27, 2012
I placed an order on the site and was told that the item was in stock in my local store and it could be picked up within 4 hours. After placing my order and paying for the item I received an email from them saying it would be delayed for 48 hours to "assure the safety of your financial information." I needed the item today, and if they hadn't lied about it being able to be picked up locally in 4 hours I would have purchased it elsewhere. Now I'm left trying to get my money back for a purchase that I will have no use for if/when they ever bother to actually process the order.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Ordering process was easy and the price was unbeatable!

by idfubar, May 16, 2012
Ordering process was easy (simple registration, payment, & confirmation) and the price was unbeatable (<$1.50/ea. for boxer briefs is an unheard of deal)!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Customer Service: Horrible.I ordered a specifically advertised special price on a computer, and made sure the "specs" on the product, and the price, were correct (copied the advertisement).The computer delivered to the store appeard to be   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
My one hour photo order from Walmart.com that was supposed to get picked up at the store turned into a weeklong issue and no photos even after 5 days. I selected the store in 6210 Annapolis Rd Landover Hills, MD 20784. The issue was that the photo   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I bought a Cricket ZTE Chorus phone from walmart.com because it was on sell. I intended to buy the $55 top-up card with it. They canceled it due to some error, though they were NEVER clear on what the error was. I payed with my paypal instead, just for   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Extrimly Bad...!!!

by malaexperi, January 27, 2012
I order an item online and after I place the order and they take the money from my debit card they send me an email telling me that the item is out of stock. i call customer service and they tellme that i have to wait 3 - 5 busines days to get my money back. Don't buy at walmart online. is horrible.....!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I have ordered many times from Walmart.com along with other websites with no problems other than using Pay Pal on Ebay (do not use Pay Pal or Ebay any longer).  I discovered that on January 14, 2012 that a purchase for 2 $50.00 ITunes gift cards had   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
They are thieves. If you walk into a store, take something that you did not pay for what are you? A THIEF. So, if you pay for something and they cancel the order without giving you a refund what would that be called? I called walmart.com 7 different   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Customer Service was worthless

by todds18p, January 15, 2012
I was able to find what i needed fast and efficently.  When i receieved the item it did not work however.  I bought a gift card for 200 dollars that was not activated when I bought it.  I called up walmart.com on a thursday to try to get it activated and it was escalated to billing.  I was never informed of anything Friday.  I called Friday after waiting for them to call me to be treated rudely and told it had to be escalated again and that I wouldn't be able to use my cards for 48-72 hours.  I paid an extra 20 dollars to get this cards shipped to me quickly so I could use it.  I will be asking for a refund.  It has been nothing but a horrifying experience over the phone and at the store . 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Terrible service, no human customer service to contact

by mwebber78, January 14, 2012
Terrible service if you have an issue. I bought two prepaid Visa gift cards. They arrived the day after the scheduled delivery date not activated. Walnart sends an automatic email to activate the cards once received. I activated them and got a confirmation. Surprise surprise neither works! Send an email to customer service and no help. $400 in gift cards and they don't work nor does Walmart call or send a non-standard answer.... Turning this one over to the BBB and states AG if they aren't working in a few days...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
This was our first time ordering from Walmart.com and at this point I am not planning to order again and will seek out any feedback avenues I can to share my experience.  Our entire order is late -much later than the original estimations.  To   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Horrible & depressing

by denoris, December 27, 2011
Walmart.com and its corporate store ruined my Christmas by lying about the status of delivery of my mattress.  Specifically, i ordered a mattress that was to be delievered on 12/24/11 at 8pm.  Walmart.com said if mattress dont arrive at that   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating

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