Vermont Country Store

Vermont Country Store
Average Rating: 2.96/5.0 store rating
Customer Service 0
On-Time Delivery 0
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BUYER BEWARE of Vermont Country Store! My husband and I received our merchandise today and I will never do business with them again. The king sized "Ribcord Bedspread" is nothing more than a flimsy sheet of cotton...how they can even call this a   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
Why I shopped here:  I usually shop online at one site: Amazon through Epinions clicking. I know Amazon well, I have never encountered a problem, and they already have my credit card. However, I wanted to replace a worn-out bedspread, and   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
 

No product support or concern about their erroneous claim to great service.

by joanfromct, June 28, 2010
I bought a small ironing board and cover from Vermont Country Store. The salesperson assured me that the company supports all products and I would always be able to get a replacement cover from them. Not so. I spoke to Helen, a very prickly salesperson, who told me I couldn't get a repacement; I then called customer service who apologized profusely but told me that they cannot replace my cover because they don't carry the product anymore.

Customers pay top price at Vermont Country Store and the Orton family claims to be supremely customer oriented. Like many other businesses, this store's culture has changed.

I would say that they no longer support their products or their customers. I've gotten quicker, better service at Walmart where products are appropriately priced! In fact, I found a tag on my ironing board and called the distributor. Guess who carries the product now?? Walmart!

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

High prices, high shipping charges, poor quality, less than honest dealings

by beantowner, March 30, 2010
I ordered 4 items.  Three of them were poor quality.  Their site said my credit card would be charged $9 if I returned the shoddy items.  I asked about exchanging items, and they said I wouldn’t be charged the $9 if I did an exchange.  So I decided to order a couple more of the item that was good enough quality and another brand-name item that I knew to be good stuff.  They charged me the $9 anyway.   Shipping was slow but not outrageously so.  The person I talked to on the phone was rude.  After talking to them about the initial order, I googled the store and found lots and lots of bad reviews on the internet.  I posted one about my dealings with them up to that point.  When I went to update my review today, I found that most of the bad reviews have disappeared.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
I had been wanting to order something from The Vermont Country Store for the longest time. I'm a sucker for anything that makes me feel nostalgic and comfy... Maybe it's because my birthday falls on the cusp of Gemini and Cancer. Anyway, although   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
 
I became familiar with The Vermont Country Store .com in 2003 when it was a featured store on the rebate site ebates.com. I had a blast shopping online, finding nostalgic item after nostalgic item. I placed quite a few orders too; candy and beauty items   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Good quality, interesting catalog, good customer service. Recommended!

by katrinka, January 29, 2008
Over the years, I have purchased many items from this store and have found the quality to be quite good. In fact, they advertise that if there is a particular item that you've searched for and cannot find, they will try to find it for you. I wrote to them and inquired about a certain item that I could no longer find in stores, and sure enough, they found it for me and now feature it in their catalog. Now, it may not be the cheapest price possible, but after they've done all that legwork, who can quibble about a dollar or two?

Over the years, I have only experienced one slight mix-up with an order, and customer service couldn't have been nicer. They solved the problem quickly and I was extremely satisfied with the outcome.

The catalog is fun to look at, especially for those of us who enjoy a bit of nostalgia.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent Company

by ctournet, November 19, 2007
I have both purchased items from the store, and worked there for a short time. I was just a seasonal CSR, and not connected to the company in any way. They treat their people and customers exceptionally well. With the huge volume of orders they are bound   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Find the remembered unusual

by hroeder, March 7, 2007
If you're over forty and there are things you remember with fondness but can't find, this is the place to find them. I've gone here to find Ralston cereal and Raisin Bars.

There are also a variety of candies that young folks never heard of. If it was one of those things you remember with fondness from the drug store, then they've probably got it.

Beyond that the Vermont Country Store is like an old fashioned country store. Everything is here from the Kitchen Sink to long johns to whatever you can imagine.

They are quick to send your purchase. Shipping is a little high at times, but that's the era we live in. And the ability to find some things you've never found elsewhere. . .

Try things like Glitterati candies, if you've never tasted that Italian hard candy. And there's that strange little candy bar from your youth that has four different flavors.

Shop here if you remember life in the world Garrison Keeler describes.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I was lied to

by axisassassin, January 9, 2007
I ordered two weeks before Xmas. VT is about a six hour DRIVE from where I live. A week later, I checked the Net and it said my order was "in process". I called and they said it was being upgraded (false) and would arrive before Xmas (also false, as it turned out). On the 23rd (Saturday before Xmas), no package at the PO. Everyone was apologetic, nobody would do anything. Turned out it was sent Parcel Post (cheapest) not Priority Mail like they said and not Express mail, which would have been required for overnight delivery. At least I found the PJs I ordered for cheaper, closer to my home. THEY arrived before my original order from these people. Will never buy from them again, and I tell all my friends to avoid them. There is no excuse for lying.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
I was so disappointed with my Vermont Store experience that I wondered if my expectations were unreasonable. But then I did a Google search on "Vermont Country Store slow shipping" and found out I am not alone in my displeasure. That's how I found this   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 
This is the worst online shopping experience I've ever had. I ordered two pairs of thermal underwear on December 12th. When they still hadn't shipped a week later, I called customer service to find out why. I was told customer service wasn't available   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

bad service

by olde, December 28, 2006
The Vermont Country Store is the worst online outlet I have ever delt with. My gift ordered on December 12th has not arrived as of December 28th. I was told it shipped on the 18th, but after questioning it's were abouts, they admitted the shipping date was actualy the 22nd. Now that's customer service. Maybe I will have a gift for Christmas 2007, but im not holding my breath.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Terrible unsatisfying experience.

by ahhleah, December 12, 2006
Would never buy from Vermont Country Store again. I ordered from 6 different on-line stores and received everything EXCEPT for The Vermont Country Store order within 2 weeks. Also, one of the items I ordered was back-ordered and they did not even notify me.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

High shipping costs and very slow to ship

by ianjw, October 29, 2006
Watch out for HUGE shipping costs and slow processing

My experience was pretty poor - very high shipping costs, slow to dispatch and no tracking info or confirmation of shipment.

1 week after ordering I emailed to find out what was happening with my order. They responded with the standard cut and paste boilerplate statement about costs to process the shipment and to say
- it had taken 5 days to get it in the mail
- even with the very high shipping costs, delivery would be in 9-11 days
- no tracking

Very disappointing experience



x I would not shop here again
Overall Rating: 1/5.0 store rating
 
My grandmother, who is hitting the big NINE-O this year, was in need of some soft, pure cotton nightgowns that were well made and after searching all over the web, I happened to remember having seen an uncoated paper catalogue with Vermont in the title   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Products- wonderful; Customer service and shipping- terrible

by pixiesnow, October 22, 2005
I was able to purchase two items through Vermont Country Store with relatively little difficulty. The first item was a gift for my husband several months ago, and it was as wonderful as it appeared on the website. The second item is a pendant watch. I was able to use online support easily to find out more information about the watch. I have not seen it, however. It has been two weeks since I ordered it, and every time I call, they tell me to wait for another day or two, and if it still hasn't come, to call again. The shipping was overly expensive for the size of the pendant watch, and they sent it U.S. Mail with no way to track it or guarantee it arrives in a timely fashion or, in fact, ever. I am very disappointed with the quality of their customer service, as well. Although everyone I have dealt with has been extremely nice and polite, no one has been able to make any decisions or help me in any way.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

I highly recommend this merchant!!!

by kachadol, July 8, 2005
I have only shopped here via catalog & phone call. These people are great and I have been using this company since 1986. I am very happy with the quality of the products, the shipping, and the customer service. I will continue to buy from this company in the future.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
A few years ago, a friend of mine sent me the most unique gift I have ever received from Cracker Barrel. it was a breakfast basket. It contained pancake mix, 3 different types of bacon, maple syrup and a jar of fried apples. I made it for   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I had read a few reviews about The Vermont Country Store Online and was particularly interested in the "store within a store concept" that they feature called Brands from the Past. This is a common theme in offline retailing, (think Starbucks cafes in   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
 
As usual, I got it into my head that my son had to have THE perfect birthday gift, which was a Bozo Bop Bag that I had as a child. All the regular online outlets were out of stock, but a search through Google showed me that I could get one online at   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
 

State-of-the-art nostalgia

by Penguinlady, December 14, 2002
I spent summers in Vermont when I was a kid, and it’s always been one of my favorite states. I love the small-town feel of the place, and the lovely small-scale landscapes. I haven’t been there in about 40 years, though, so I’ve been   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
 
Whenever I am in the mood for remembrances of my childhood, I visit the Vermont Country Store. "Purveyors of the Practical and Hard to Find" is their logo; I have found that to be quite true.

Their website is very easy to navigate and has a   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating

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