US - Mattress

US - Mattress
 
Average Rating: 4.03/5.0 store rating
Customer Service 3
On-Time Delivery 3
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What a Great Experience from Start to Finish

by ember1989, September 12, 2013
What a great experience from start to finish. Easy to order from the website. Great prices. Exactly a week after ordering, I received an email saying order was ready to be shipped. Exactly a week after that, I received a call from Pilot Delivery saying it could be delivered tomorow. They are very willing to work with your schedule. Delivery driver was a pleasure. He was very nice and helpful. I will recommend USMATTRESS.COM and PILOT delivery company to friends and family.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

OUTSTANDING!!

by hogpharmer, July 31, 2013
I was very wary about ordering from US Mattress after reading the reviews, but I went ahead with my order and received OUTSTANDING service.It seems like some of the bad reviews are from customers who bought their bed based on the description of   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
My first mistake was ordering a desk from a company called US mattress. It was a nice desk, made by Hooker, who makes quality furniture.Shame in Hooker for using this company to represent them And be the interface to their customers.I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Excellent experience!!

by tbarr87, February 15, 2013
I had a great experience with this company, I will have to say I was a little worried after reading all of the reveiws but I went ahead and ordered from them anyway. I ordered my mattress Saturday 2/2/13 and we received it yesterday 2/14/13 so it was within the 2 week time frame. The mattress came and they set it up and took the old bed and all of the packaging. The mattress came undamaged and in perfect condition!! I am very please with my experience with US mattress!!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

BAD BAD BAD POOR POOR POOR

by papaw614, December 27, 2012
Well i guess i must be the only one in the world that can't set what thay order from us-mattress. ordered mattress on 11-26-12 was told 2 weeks 3 at the most, well 12-27-13 still no mattress. Called and asked to call me back with info. on the order no phone call back. Just called back they still don.t have any ideal what is going on, and they say http://www.us-mattress.com/sim.html has called them back, aways someone elses flaut. POOR POOR  SERVICE

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

US Mattress Theives

by gfrances, December 22, 2012
DONT BUY FROM US MATTRESS. I ordered a $1400 mattress from US Mattress and was treated like dirt. "Customer Service" are a group of belligerent, rude and unscrupulous charlatans. I would avoid US Mattress at all costs. From the beginning of the order, bait and switch of the product, to failure to deliver on time, just a miserable experience. The final straw was that they failed to deliver when promised. I live in an elevator building in NYC. I paid an extra $150 for white glove service. I cant tell you where they stuck the white glove, but it wasn't nice. Because they didn't show the day they promised, I had to pay someone a day's pay to sit and wait for delivery, lost my deposit for reserving the elevator and $50 parking fee for the worker. When I explained the consequential damages to US Mattress, they hung up on me.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I ordered a Sealy Posturepedic mattress and boxspring on Nov 21st and took advantage of the early Black Friday sale. By comparing prices on line and in local stores, I estimate that I saved about $400 ordering this set from US Mattress. I loved the fact   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Worst mattress retail experience

by jewelta, September 14, 2012
US Mattress guaranteed we would have our mattress in one to two weeks.  A month and a half after placing our order, US Mattress still had not delivered it, and was not able to guarantee delivery for at least another two weeks!  They   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

VERY HAPPY CUSTOMER

by honestjulie, August 15, 2012
Thats reaaly Not Fair To US Mattress. I got my products the same Weekend from A Guy Named Shawn. And He was very Nice and Knowledgable. I WILL definetly go see him AGAIN.   Anyway they refunded their money and was a Day Late   BOO HOO.      Some people are just Miserable.    They are very nice and Go see Shawn    He will help you with no hounding ( Like the other places)    Very Happy with the price and the people. So you wait a week BUT they order you a new bed   Rather than 1 sitting in a warehouse house damaged.     Some peole really are NOT FAIR  thanks US MAtTRESS and Sean     

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Do NOT buy from us mattress! Bad Experience

by marshtron, June 18, 2012
Placed order on 5/15/2012.  Now is over one month later and I have NOT heard ANYTHING.  They charged my credit card the day I placed the order.  They have had my money for over a month and I have nothing.

I called Customer Service today (6/18/2012), and the representative told me he did NOT know what was going on and he "would check into it and get back to me today".  He NEVER called me back NOR did he email me to explain where my mattress set has been for the last month. 

US Mattress has awful customer service.  

Do NOT buy from them.

Marsha S.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

over charge for a very dirty mattress not to be trusted

by alice98, June 9, 2012
Watch for clearance items, I got one and stuck with it,  it is so dirty over all and one side looks like drag across dirt. totally not fit for sale.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Horrible Experience

by littlejoe84, June 1, 2012
My open letter to US-Mattress.com and the reason you should never ever order form them: I want you to know of the most awful experience myself and my wife have had in dealing with your company as I will make sure it shows up on every review site   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
While being extremely hesitant to order such an expensive and important item online,  we did just that after  having trouble with a local store.  Customer Service (Tony) was very helpful in meeting a price match and we ordered a   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Do NOT buy from them, they'll STEAL your money.

by lvarela, March 26, 2012
I ordered two mattresses and they say next day delivery, it's been a week and not only they have not delivered, the customer service phone number NEVER answers, this is a ripoff, they will take your money and then just do whatever they feel like. STAY AWAY from this company, I had to pay my parents a Hotel because they did not send when promises.... WORST EXPEIENCE EVER, it's not worth the price.... 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I ordered my queen-size Sealy Posturepedic mattress, foundation, and frame at the end of November 2011. They arrived on-time 2-3 weeks later. After sleeping on different sides the bed for a few weeks, as recommended by US Mattress's own website, I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

bait and switch

by chgogrl, February 17, 2012
On Dec 2., I purchased a bed online thinking I had ordered the boxspring with it, which was $99.00 at that time.  A few weeks later, a mattress was delivered but not the box spring, The delivery people would not wait while I was on the phone with US   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

A TOTAL WASTE OF MY TIME

by atiner, September 28, 2011
I ordered a mattress on 9th September and delivery was supposed to be 1-2 weeks.  Payment was taken near enough immediately and on Fri 16th Sept I got a phone call to say my billing and shipping address did not match up.  I verified the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Better than I expected

by librachick35, August 10, 2011
This was the first mattress that I bought online.  Since moving to a rural part of Oregon I've had issues with finding large items like this locally for a good price.  After going to the nearest large town with mattresses in the store and   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I just ordered and took delivery of a new Sealy mattress for my tween daughter from US-Mattress.com.  I have to admit that I was very wary about placing the order, especially after reading some reviews on this site, but my worries were totally   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

They changed the review I wrote on their web site

by aliosh, July 10, 2011
Us mattress changed the review I wrote for their web site. Even though my purchase went well with no problems, I feel like US Mattress may not be a very trustworthy or honest place to deal with afterall. I wrote that they were not knowlegable about their mattresses and that I could not comment on their customer service since I didn't have any problems (thank goodness!). I also wrote that it took 2-1/2 weeks for my mattress to be delivered. All of these things they left out plus some other comments which I thought would be helpful to others. Now my daughter wants a new mattress and I don't know if I should take another chance ordering with this company. After reading some horrible reviews here, I think I may have just gotten lucky with my purchase. Thank goodness I didn't have any problems. The last thing I want to do is deal with a business that is not open and honest. Why change my review? They should allow all comments, good and bad, to be posted. I can't help it, they just seem shady to me now.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Terrible

by mecho, July 10, 2011
Be cautious!!! This company has no any warranty on their products. They are selling very poor crampy products. They are cheating costomers.

I bout a mattress from this comapny and the product is a cramp and want to return it, but I couldn't because they don't want you return.

This company is fishing company.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

This company really knows what they are doing!

by sandusky1977, July 7, 2011
I've worked with US-Mattress.com on multiple occassions, everytime I've gotten exactly what I asked for delivered directly to my home.

the customer service rep was awesome!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
 

NOT GOOD, they sell merch they dont have in stock and charge you for it

by minos1701, June 23, 2011
they sell things they dont have in stock and charge your credit card, ordered a office star couch on 5-17-2011 and as of june  23 2011 have not recieved. they just keep bumping up the backorder..they should not sell things they dont have and charge you for something they dont have..Had to put a dispute in with the credit card company to get a refund..I fell a company the advertises merchandise on line to beat the competitions prices should at least have what they advertize. should not have to wait over a month for products. now i have to wait for the dispute which is going to take another month before i can start back at square one and get the couch from another company

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

The epitome of customer service

by alliejake, June 16, 2011
My wife and I were looking for a mattress and just like everybody else we took the time to research the best mattress for the best price.  US-Mattress always came up.  However after reading several reviews we were a little apprehensive and reluctant due to the concerns we had regarding shipping and customer service which were what all the negative reviews were about.  I can tell you from personal experience that we have nothing but great praise and positive feedback.  It is true we were getting a little nervous as the delivery date drew near and we hadn’t received any updates.  I called in and spoke with Roshan (ext. 2229)who told me I would need to call back the next day in order for him to get me an exact delivery date.  I think he heard the concern in my voice because after I got off the phone, on his own, without me knowing or asking him to do so,  he tracked down my order and personally emailed me the confirmation for a Monday delivery.  In my opinion, that is the epitome of customer service.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
The delivery speed is probably the worst in the world.  On the day of delivery the original set time was 9am-1pm.  Having to leave the state later that day for my own birthday party, I had no problem with a morning/early afternoon   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
When i ordered the mattress, i chose the White Glove option, and the estimate i was given for delivery was approximately 7 days. However, after ordering and paying for the mattress, i received a message stating that the order had been transmitted to the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Worst online experiance ever! I purchased a Wesley Allen daybed with the two recommended mattresses. The mattresses arrived and they were so sub par that I refused delivery. I could feel the coils sticking out right through the "ultra plush" mattress.   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Horrible experience

by sguser, March 4, 2011
They were eager to help with placing an order.  However, there were significant issues with delivery. First, they made promised overnight delivery which was not honored. Second, the delivery address was completely wrong and I was forced to spend over 1 1/2 hours to fix the issue. Third, US Mattress rep was rude and unprofessional when dealing with this problem and refused to connect me with a supervisor.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

good product, good service. However...

by US - Mattress Shopper, January 27, 2011
good product, good service. However they were supposed to have old matress and box springs removed and THE DELIVERY GUYS WOULD NOT TAKE THEM. PUT THEM OUT BY THE STREET.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

What I liked about US Mattress web site...

by US - Mattress Shopper, January 26, 2011
What I liked about US Mattress web site was the variety of products and the description of the products. I looked at other web sites offering mattresses and some offered no or very little information about the product. US mattresses offered a very thorough product description even explaining some of the terminology. I am very disappointed in the shipping arrangement. When I called US mattress to inquire about the shipping the CSR was very friendly and helpful, but as yet we still have not received the product and when my husband called the shipping agent he could not get a straight answer from them.Because of the problems wtih shipping I would hesitate to use this site again.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

excellent. very professional.

by US - Mattress Shopper, January 26, 2011
excellent. very professional.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Shopping was a great experience....

by US - Mattress Shopper, January 25, 2011
Shopping was a great experience. Delivery service is awful. I timed the purchase so delivery would occur at a good time for me. No contact from delivery service (Pacific Storage). US-Mattress followed up for me. Said delivery service had tried to contact me; not true. They had a bizarre phone number, one I never submitted online. Very unwilling to make up for this mistake. Still waiting for a delivery date. Now running into travel conflicts.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

The shopping guide for comfort worked...

by US - Mattress Shopper, January 24, 2011
The shopping guide for comfort worked great. We are enjoying our mattress, and am pleased we got what we expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

mattress too soft

by US - Mattress Shopper, January 23, 2011
mattress too soft

  I would shop here again
Overall Rating: 4/5.0 store rating
 

There are some things that should not...

by US - Mattress Shopper, January 22, 2011
There are some things that should not be purchased on the internet. Mattresses are one of them. I did not do enough research and found this out too late. People and sites talk about equivalents and the same mattress being sold under many different names by different retailers. Most of the internet sites sell a cheap or dated version of the mattress sold in stores, and the savings if any are inconsequential, especially if you are unhappy with the product when it arrives, because it is not returnable. The 2010 Stearns and Foster mattress has intelicoils which are a spring within a spring and a queen size should have 800-850 springs. The mattresses sold on the internet have 600 single coil springs. They are nothing like the mattresses sold in stores. I place most of the blame on Stearns and Foster as they are the ones who put their name and reputation on the line by manufacturing two grades of mattresses and using dozens of names. They are doing a disservice to their customers. The only way you can be sure you are going to get a mattress you are happy with is to lay on one in a store and order the mattress from that store. I would never order another mattress off the internet. My next purchase will be from a local store. Mattress Firm has current models for the same price as the internet, and you can try them out before buying. Most department stores have sales a couple times a year where the prices are the same as on the internet for a much better product.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

The entire process was excellent....

by US - Mattress Shopper, January 22, 2011
The entire process was excellent. Would buy my next bed at US Mattress.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good choice of mattresses, good...

by US - Mattress Shopper, January 15, 2011
good choice of mattresses, good information on website, good shopping incentives ($200-worth of free linen)

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Mattress was out of stock. It took...

by US - Mattress Shopper, January 3, 2011
Mattress was out of stock. It took about a week to manufacture. Tracking said in manufacturing & then changed to out for delivery suddenly. Delivery was very prompt with zero problems.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My shopping experience in purchasing my...

by US - Mattress Shopper, January 3, 2011
My shopping experience in purchasing my new products was better than any on-line purchase I have ever made. Everyone I dealt with was courteous, helpful and timely. The delivery personnel were also quick, courteous and knowledgeable and told us if anything was not to our satisfaction how to contact the company and make any necessary changes. We are very happy with your products and service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Competitive price, free delivery

by US - Mattress Shopper, December 29, 2010
Competitive price, free delivery

  I would shop here again
Overall Rating: 5/5.0 store rating

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